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Hanley Economic Building Society: Savings reviews

Name: Savings
Rating: 4.82 (477 reviews)

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4.81

Based on 477 reviews, last reviewed 9th Aug 2025

100% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

89%

Latest highest rating:

5

The Festival Park staff are exceptionally friendly,... The Festival Park staff are exceptionally friendly, helpful and knowledgeable. In fact the Newcastle branch staff are the same Reviewed on: 9th August 2025

Latest lowest rating:

1

HanleyEBS is an administrative disaster Setting up my savings account in 2023 was a nightmare. The administration of HEBS was clearly way overstretched and the service was terrible - I lost ... Read more Reviewed on: 5th May 2025

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About this product

Hanley Economic Building Society savings reviews can help you to find out more about life at Hanley Economic Building Society. How easy is it to contact Hanley Economic Building Society? And how friendly are they? Our Hanley Economic Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

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Hanley Economic Building Society Savings reviews (477)

Excellent staff in Stone branch

The staff at the stone branch, Claire, Lindsey and Megan are always exceptionally helpful to myself and every other customer I have heard them dealing with. Very grateful to have such good service. Reviewed on: 13th March 2025

A mutual society with branch offices

The society is mutual, has readily accessible branches and offers competitive rates. My service experience has always been excellent. Reviewed on: 8th March 2025

Smooth and quick process

Hanley were the best option on the cost comparison websites. Called them up and got a mortgage appointment very quickly over the phone. Got asked to send in evidence, sent in the evidence and got a mortgage offer in about a weeks time. Which is a very quick turnaround which is what I desperately needed as left my mortgage bit too late. Also released the money to my solicitors very quickly on completion date. Service has also been very great, Jane Longmore was my mortgage advisor/case worker at Hanley. Explained everything to me very clearly and was very helpful and kind throughout the process. Would highly recommend Reviewed on: 3rd March 2025

Transaction took too long

Last time I was using my local branch, the computers had been down for two days and then it was a limited service. My transaction took too long to complete. Reviewed on: 3rd March 2025

Great staff in the one in longton always friendly qu...

Great staff in the one in longton always friendly quick lovely to chat too also great people very easy to talk too Reviewed on: 28th February 2025

Happy with Hanley

I’ve been with Hanley for many years and feel totally satisfied with all aspects of their service. Reviewed on: 17th February 2025

Everyone is really helpful, but as we live in Uttoxe...

Everyone is really helpful, but as we live in Uttoxeter it's not so easy to get our money from the branch saver. Online would help or another method. Come to Uttoxeter and open a branch. You have alot of people at JCB. Reviewed on: 13th February 2025

BOT or NOT , always the latter

Local Branches, knowledgeable staff, personable attitude ,speaking to a real person not a BOT….and finally competitive savings rates. Reviewed on: 10th February 2025

Great service.

Great service.Competent and pleasant staff.Regular postal information made available to me. Reviewed on: 10th February 2025

They do things quickly and efficiently

They do things quickly and efficiently Reviewed on: 10th February 2025

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