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Hanley Economic Building Society: Savings reviews

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4.81
Based on 477 reviews, last reviewed 9th Aug 2025
100% decrease in 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
89%
See only 4 star reviews
8%
See only 3 star reviews
1%
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0%
See only 1 star reviews
2%

Latest highest rating:

5

The Festival Park staff are exceptionally friendly,... The Festival Park staff are exceptionally friendly, helpful and knowledgeable. In fact the Newcastle branch staff are the same Reviewed on: 9th August 2025
Patrick R's avatar
Patrick R

Latest lowest rating:

1

HanleyEBS is an administrative disaster Setting up my savings account in 2023 was a nightmare. The administration of HEBS was clearly way overstretched and the service was terrible - I lost ... Read more Reviewed on: 5th May 2025
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Jenny F
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About this product

Hanley Economic Building Society savings reviews can help you to find out more about life at Hanley Economic Building Society. How easy is it to contact Hanley Economic Building Society? And how friendly are they? Our Hanley Economic Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

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Hanley Economic Building Society Savings reviews (477)

Great Staff

5
We visit the branch regularly and have always found the staff to be very friendly, professional and knowledgeable Reviewed on: 6th January 2024
Barry's avatar
Barry

Had a problem when setting up access to their online...

1
Had a problem when setting up access to their online account. It required me to change the user ID after using the one sent in the post, all seemed fine apart from the system was slow, re logged in with the new ID logged out, then tried following day only to find the ID is wrong. I then phoned their help line with plenty of time before 12noon on the Saturday, a good 20 minutes, was put on hold and then the line cut off bang on 12, now with online account I would have thought they would answer all calls placed before the deadline of 12 noon most of the other BS do. Reviewed on: 6th January 2024
Stan P's avatar
Stan P

Helpful

5
The whole service received from Hanley Economic Building Society was very good. Reviewed on: 12th December 2023
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Verified Member

Local

5
I appreciate the face-to-face service from people who always want to help. Reviewed on: 22nd November 2023
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Verified Member

Fantastic

5
Lovely, helpful, friendly staff. Nothing to improve. Reviewed on: 16th November 2023
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Verified Member

Fantastic

5
Nothing could be better with the service, everything was brilliant. Reviewed on: 8th November 2023
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Verified Member

Online Fixed Rate Bond Account

1
Registered details for an online Fixed Rate Bond Account over 2 weeks ago. To date received no update on my application. Sent an email for an update, no reply. Invested elsewhere. Reviewed on: 8th November 2023
Abbass Ali's avatar
Abbass Ali
Reply from Hanley Economic Building Society Thank you for taking the time to provide us with your feedback. We are sorry that you have had difficulties opening your online bond. If you would like to contact us on 01782 255000 option 3 option 2, we would welcome the opportunity to understand better the issues you have faced. Kind regards, Hanley Economic. Response date: 9th November 2023
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Hanley Economic Building Society

Friendly

5
Friendly and very efficient staff. Reviewed on: 31st October 2023
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Verified Member

Excellent customer service

5
Thank you to Stacy and staff at the Longton branch. Reviewed on: 27th September 2023
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Verified Member

Great

5
Brandon was incredibly helpful. He listens and remembers and has helped me get a much better rate - he is very pleasant. Reviewed on: 15th August 2023
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Verified Member

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