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Hanley Economic Building Society: Savings reviews

View other Hanley Economic Building Society products
4.81
Based on 477 reviews, last reviewed 9th Aug 2025
100% decrease in 5 star reviews
in the past 90 days
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Latest highest rating:

5

The Festival Park staff are exceptionally friendly,... The Festival Park staff are exceptionally friendly, helpful and knowledgeable. In fact the Newcastle branch staff are the same Reviewed on: 9th August 2025
Patrick R's avatar
Patrick R

Latest lowest rating:

1

HanleyEBS is an administrative disaster Setting up my savings account in 2023 was a nightmare. The administration of HEBS was clearly way overstretched and the service was terrible - I lost ... Read more Reviewed on: 5th May 2025
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Jenny F
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About this product

Hanley Economic Building Society savings reviews can help you to find out more about life at Hanley Economic Building Society. How easy is it to contact Hanley Economic Building Society? And how friendly are they? Our Hanley Economic Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

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Hanley Economic Building Society Savings reviews (477)

Fantastic, fluent and straight forward service

5
Clear direction on what was required and has been very well handled from start to finish. Reviewed on: 28th June 2023
D Cann's avatar
D Cann

postal application for savings account.

1
sent cheque on 23rd May. In early June try to phone. Recorded message saying high volume of calls or similar.. Call 2nd and third week of June. recorded message about application status is muffled and broadly indecipherable. Go on live chat. Type out request for status of my application and get automated reply chat unavailable. Respond to feedback request. Type out my issue again...no submit button..when clicking on some irrelevant prompt it goes back to previous page so doesn't seem as if you can leave feedback. Very disappointed with lack of customer service. Have had £2000 languishing to no purpose for 3 weeks. Nothing on website to let you know what situation is. Heard 8th June but that's it. How difficult is it to include an update online as recorded message is unclear. Reviewed on: 15th June 2023
Rosemary Fletcher's avatar
Rosemary Fletcher

Excellent

5
Like the personal one-to-one service provided throughout visit to the branch (Biddulph). Reviewed on: 31st May 2023
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Verified Member

Excellent

5
Friendly customer-oriented approach by Biddulph representative. Reviewed on: 31st May 2023
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Verified Member

A Good Local

5
The young lady who sorted this account out for us was better (far) than we could have asked for. Reviewed on: 31st May 2023
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Verified Member

Competitive

4
There was unfortunately an issue with the passbook at time of opening the account and depositing cash. Reviewed on: 31st May 2023
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Verified Member

Mutual

5
Good rates of interest and great complimentary pens. Reviewed on: 31st May 2023
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Verified Member

Outstanding Customer Service

5
Thank you, Julie - Always service with a smile. Reviewed on: 10th May 2023
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Verified Member

Friendly

5
You could do with a slightly wider savings range with permanent availability. Reviewed on: 10th May 2023
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Verified Member

Excellent service by Julie

5
Excellent service, highly professional, amazing ambassador for HEBS. Reviewed on: 28th April 2023
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Verified Member

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