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Hanley Economic Building Society: Savings reviews

Name: Savings
Rating: 4.82 (476 reviews)

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4.81

Based on 476 reviews, last reviewed 9th Jul 2025

98% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

89%

Latest highest rating:

5

Top service The Hanley have been nothing but helpful and responsive during our protracted house purchase process. Highly recommend. Reviewed on: 9th July 2025

Latest lowest rating:

1

HanleyEBS is an administrative disaster Setting up my savings account in 2023 was a nightmare. The administration of HEBS was clearly way overstretched and the service was terrible - I lost ... Read more Reviewed on: 5th May 2025

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About this product

Hanley Economic Building Society savings reviews can help you to find out more about life at Hanley Economic Building Society. How easy is it to contact Hanley Economic Building Society? And how friendly are they? Our Hanley Economic Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

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Hanley Economic Building Society Savings reviews (476)

Occasionally tollerable, but mostly nit so good.

Occasional great savings accounts, but mostly very poor. Customer service is mixed, with some excellent helpful staff, and others you need to avoid. Chaps fees are excessive and are required over £10k which is far too low, but they appear to use them as a secondary income stream. The refular saver rate is one of the lowest interest rates on moneyfacts. In summary, Hanley Economic can be very difficult to deal with, but occasionally savers can get a good deal when they need money. Reviewed on: 9th April 2025

Reply from Hanley Economic Building Society Thank you for your feedback. As a mutual building society, we look to pay fair and consistent interest rates over the long term. We also offer a service to review your savings accounts, which we can arrange for you. We review our Chaps fees and levels on a regular basis, including the fees that our bank charge the Society. Please contact the Society on 01782 255000 if you wish to arrange a savings review or to discuss this matter further. Many Thanks. Response date: 10th April 2025

Always Brillant customer service.

Always Brillant customer service. Easy to use and used by my whole family, specifically my elderly grandmother who does not trust big banks/ Reviewed on: 9th April 2025

Quicky & easy set up

I recently opened a Savings account with Hanley and wanted to share my positive experience. The entire process was remarkably quick and hassle-free, making it a smooth and pleasant experience. Additionally, I have been using the newly launched mobile app and am thoroughly impressed with its user-friendly design. The app is easy to navigate, and I can now conveniently access my account online. Reviewed on: 3rd April 2025

I have been a customer for 63 years so this must mea...

I have been a customer for 63 years so this must mean something. Reviewed on: 30th March 2025

Helpful staff and good savings rates.

Helpful staff who pick up the phone and give clear advice. Good savings rate which tracks the Bank of England rate so is fair. Reviewed on: 30th March 2025

Staff very helpful and knowledgeable

Staff very helpful about features of savings products Reviewed on: 29th March 2025

Friendly and professional staff who give good advice.

Friendly and professional staff who give good advice. Reviewed on: 29th March 2025

Great interest rate.

Great interest rate. If a smaller group can do this, why can others be unable to even match them? Reviewed on: 28th March 2025

Friendly efficient knowledgeable staff.

Friendly efficient knowledgeable staff. Reviewed on: 28th March 2025

The staff at the Stone branch are always so very hel...

The staff at the Stone branch are always so very helpful and friendly Reviewed on: 28th March 2025

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