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Harpenden Building Society: Savings reviews

View other Harpenden Building Society products
4.30
Based on 410 reviews, last reviewed 10th Oct 2025
86% decrease in 5 star reviews
in the past 90 days
67% decrease in 1 star reviews
in the past 90 days
See only 5 star reviews
83%
See only 4 star reviews
8%
See only 3 star reviews
4%
See only 2 star reviews
1%
See only 1 star reviews
4%

Latest highest rating:

5

Very good Customer Service Quick to respond to queries whether by email or by telephone. Friendly and helpful when I called to ask for assistance. Reviewed on: 10th October 2025
Katharine K's avatar
Katharine K

Latest lowest rating:

2

Suspended before I start! I received my activation detals 2 days ago; I have used them this morning and told my user ID is suspended. Not a great start and now I have to waste ... Read more Reviewed on: 4th October 2025
Peter H's avatar
Peter H
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About this product

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Harpenden Building Society Savings reviews (410)

Harpenden Building Society Branch Review

5
An improvement could be longer opening hours. Reviewed on: 29th August 2023
Verified Member's avatar
Verified Member
Reply from Harpenden Building Society Thank you for your feedback. We regularly review our opening hour to ensure they remain fit for purpose and will consider your feedback in future discussions. Jon Sweeting Commercial Manager Response date: 12th September 2023
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Harpenden Building Society

Harpenden Building Society Branch Review

5
Staff are knowledgeable and friendly, always a good experience, they make you feel valued as a customer. Reviewed on: 29th August 2023
Verified Member's avatar
Verified Member
Reply from Harpenden Building Society This is great to read- thank you for your feedback. Jon Sweeting Commercial Manager Response date: 12th September 2023
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Harpenden Building Society

Harpenden Building Society Branch Review

5
Nice staff and their customer knowledge is very good. They are always helpful giviing good advice. Reviewed on: 29th August 2023
Verified Member's avatar
Verified Member
Reply from Harpenden Building Society This is great to read- thank you for your feedback. Jon Sweeting Commercial Manager Response date: 12th September 2023
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Harpenden Building Society

Harpenden Building Society Branch Review

5
Excellent staff who are very knowledgeable about their products. Reviewed on: 29th August 2023
Verified Member's avatar
Verified Member
Reply from Harpenden Building Society This is great to read- thank you for your feedback. Jon Sweeting Commercial Manager Response date: 12th September 2023
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Harpenden Building Society

Harpenden Building Society Branch Review

4
The staff in my local branch provide excellent support. You would have got much better marks if it was not for my difficulties in accessing your internet - as yet unresolved!. Reviewed on: 29th August 2023
Verified Member's avatar
Verified Member
Reply from Harpenden Building Society Thank you for your feedback. We are currently working hard to improve our online platform to make this more user friendly. Jon Sweeting Commercial Manager Response date: 12th September 2023
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Harpenden Building Society

Harpenden Building Society Branch Review

5
Friendlly staff and no queue in branch. Reviewed on: 29th August 2023
Verified Member's avatar
Verified Member
Reply from Harpenden Building Society This is great to read- thank you for your feedback. Jon Sweeting Commercial Manager Response date: 12th September 2023
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Harpenden Building Society

Harpenden Building Society Branch Review

5
They are lovely staff in the Leighton Buzzard branch. Reviewed on: 29th August 2023
Verified Member's avatar
Verified Member
Reply from Harpenden Building Society I agree and thank you for your feedback. I will make sure that this is passed to the Leighton team. Jon Sweeting Commercial Manager Response date: 12th September 2023
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Harpenden Building Society

Harpenden Building Society Branch Review

5
Contact with real people in a branch is very high on my list of priorities. The team at Leighton Buzzard can always be relied upon to brighten my day. Reviewed on: 29th August 2023
Verified Member's avatar
Verified Member
Reply from Harpenden Building Society This is really great to read, thank you for your feedback. I will make sure that this is passed to the Leighton team. Jon Sweeting Commercial Manger Response date: 12th September 2023
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Harpenden Building Society

Harpenden Building Society Branch Review

5
Love the face-to-face interaction, staff are friendly, helpful and good at explaining and gave good advice. Reviewed on: 29th August 2023
Verified Member's avatar
Verified Member
Reply from Harpenden Building Society This is great to read- thank you for your feedback. Jon Sweeting Commercial Manager Response date: 12th September 2023
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Harpenden Building Society

Harpenden Building Society Branch Review

5
The staff go above and beyond to help everytime - truly amazing. Reviewed on: 29th August 2023
Verified Member's avatar
Verified Member
Reply from Harpenden Building Society This is great to read- thank you for your feedback. Jon Sweeting Commercial Manager Response date: 12th September 2023
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Harpenden Building Society

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