Write a review

Hastings Direct: Car Insurance reviews

Name: Car Insurance
Rating: 3.14 (642 reviews)

View other Hastings Direct products

3.10

Based on 642 reviews, last reviewed 29th Jan 2025

100% decrease in 5 star reviews

in the past 90 days

20% decrease in 1 star reviews

in the past 90 days

34%

20%

34%

Latest highest rating:

5

Sensible approach to black box (You Drive) policy. I had a black box (You Drive) policy. My car needed repairs which took several weeks and meant I wasn't driving it. Hastings Direct contacted me askin... Read more Reviewed on: 20th October 2024

Latest lowest rating:

1

DO NOT USE HASTINGS PLEASE Terrible - my car gets stolen and they refuse the claim for a key discrepancy issue and THEN LOSE THAT key! Car has been found by the police and Hasti... Read more Reviewed on: 29th January 2025

Read all reviews Write a review

About this product

Looking for your new car insurance provider? Check out the Hastings Direct car insurance reviews on Smart Money People, left by genuine customers to help you make an informed decision when choosing your next provider.

Founded in 1997, Hastings Direct offers car, van, bike and home insurance, providing flexible policies with a wide range of optional extras. Its car insurance policies come with varying levels of cover, alongside a telematics policy, YouDrive, which rewards good driving with lower renewal rates.

What factors do you consider to be most important when choosing a car insurance provider? Are you looking for a telematics policy that can save you money? Perhaps you require breakdown cover or courtesy car cover? What about windscreen cover, or protection from vandalism? Whatever your needs, check out our Hastings Direct car insurance reviews to see how existing customers rate their policies.

Have you had a Hastings Direct car insurance policy? Share your experience with the Smart Money People community to help us increase trust and transparency in financial services. Tell us how satisfied you were with the price of the premium, and whether you managed to find cover for all of your needs? If you’ve had a YouDrive policy, did you find the scoring of your driving fair, and did you find a noticeable discount on your renewal? Leave a Hastings Direct car insurance review today and help other drivers.

Review Hastings Direct: Car Insurance now

Help others make smarter decisions by sharing your own experience.

Write a review

Hastings Direct Car Insurance reviews (642)

Great price and service

Always found Hastings a respectable company with good customer service and excellent products! Reviewed on: 19th September 2020

Lies, incompetence and foul play

Had an accident that the other party took liability for. Hasting still trying to get excess from me. Been over 6 weeks- my car hasn’t been seen or repaired. Call centres in South Africa No help at all- even though accident was not my fault. They asked me to prove the other party took liability, which involved me forwarding the emails onto Hastings. I thought this was their job to chase and determine whose fault it is. They have asked me to find a garage and quote a repair- which then they will decide if they want to pay for. Made complaints- they got resolved without even contacting me. I’ve had to contact ombudsmen. Will never Insure with Hastings again ! Reviewed on: 17th September 2020

Perfect

easy app to use address n quote done in 10 minutes no 50minute phone call Reviewed on: 14th September 2020

Friendly Uk Staff

Easy to reach and UK staff who are very friendly. Best price too. Reviewed on: 13th September 2020

Definitely room for improvement

First off I was happy with my quote when I first took out my car insurance with Hastings direct, it was actually the cheapest one showing on compare the market. The online process was easy and straightforward. I pay monthly and thankfully there wasn’t a huge upfront payment to be made. I was disappointed during the COVID-19 pandemic, as we were in full lockdown, I wasn’t even using my car for weeks On end, but still had to pay a hefty monthly bill for a car that was just sat on my driveway. I asked the company if they could suspend my insurance for a month, thus meaning I could miss a payment, nope that wasn’t possible, i’d have to cancel my insurance altogether. I was mainly upset because another well known insurance company was offering a coronavirus refund to all of their customers, now that’s a goodwill gesture. After all of that, my insurance is due for renewal soon and Hastings has emailed to let me know that if I renew with them, then I can keep paying the same payments every month for another year, the figure hasn’t even dropped slightly. I go look on compare the market again and a quote with Hastings direct is showing up as £50 cheaper than what they’re offering me in my email! Robbers. Reviewed on: 4th September 2020

Good price

Had insured with them for years Reviewed on: 4th September 2020

All ways kept me informed

Kept me in my budget and given me the best options for my driving experience Reviewed on: 25th August 2020

Always the cheapest policy

Great value policies for under 25s. Friendly customer service staff. Reviewed on: 24th August 2020

Great Value

Great customer service, unbeaten on price for the quality of cover. Reviewed on: 23rd August 2020

Total lack of customer service

Took 2 months to get a payout on a no fault collision after Hastings passed responsibility to Enterprise and Incident Management Solutions, who were totally ineffective. No communication on progress (more accurately the lack of progress) with me having to constantly try to get information. Eventually passed back to Hastings, who delayed processes and dragged things out and again a lack of communication. A company to avoid!!! Reviewed on: 27th July 2020

Do you have a different Hastings Direct product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Are you a business? Get insights, reply to reviews, invite customers and understand their needs

Alternative products

Car Insurance
from Ladybird 1.36 from 27 reviews
Motorbike insurance
from Bennetts 3.90 from 18 reviews
Car Insurance
from Post Office 1.79 from 66 reviews

There's still more to see!

Hastings Direct has a range of products available. Check the ratings of each product to find the right one for you. View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub