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Hastings Direct: Car insurance reviews

View other Hastings Direct products
3.26
Based on 694 reviews, last reviewed 16th Aug 2026
700% increase in 5 star reviews
in the past 90 days
33% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
35%
See only 4 star reviews
19%
See only 3 star reviews
6%
See only 2 star reviews
4%
See only 1 star reviews
35%

Latest highest rating:

4

Almost Painless I think car insurance is one of those things that’s best when you don’t notice it - I don’t recall the sting of the quote too strongly, and thankfully... Read more Reviewed on: 16th August 2026
Mathew Wilkinson's avatar
Mathew Wilkinson

Latest lowest rating:

1

Had my car written off by a careless driver. Had my car written off by a careless driver. Major injury and all 3 emergency services. Have had to manage my own claim as Hastings just read scripts ... Read more Reviewed on: 26th July 2026
L J's avatar
L J
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About this product

Hastings Direct provide award-winning car insurance.

You can get a Hastings Direct car insurance quote online and manage your policy via the mobile app. There are three levels of cover, Essentials, Direct and Premier. They're available as an online product which is a lower cost, self-service policy that you manage yourself.

Hastings Direct car insurance reviews help you find out what it’s really like to be a customer. If you’ve used Hastings Direct before, you can also leave a review and share your experience.

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Hastings Direct Car insurance reviews (694)

excellent cover at a good price

4
Hastings car insurance is excellent at a good price,however you have to be careful about the add ons;in particular they charge a really high fee for taking out a car insurance policy over the phone-it certainly pays to go through the internet! Reviewed on: 24th March 2015
nharvey47's avatar
nharvey47

Great price, very good customer service when I had a query.

3
Using Price Comparison site, Hastings Direct were close to being cheapest. I then contacted cheapest three & Hastings gave me best deal and got my business. Smart Money means smart haggling!!! Reviewed on: 24th March 2015
Jayumble's avatar
Jayumble

Very slow paying out post accident.

3
Very slow paying out post accident, but when they eventually paid me it was a fair amount. Reviewed on: 24th March 2015
Sioned Clwyd's avatar
Sioned Clwyd

very helpful when u have needed them

5
I have needed hastungsnonce after a car crash and a couple of times after breaking down. They were incredibly helpful each time - I couldn't have asked for better service Reviewed on: 24th March 2015
Alison Thompson's avatar
Alison Thompson

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