Very helpful (and patient). Slow system updates - but got there in the end.

for my first case the experience has been underwhelming and frustrating for the following reasons - getting registered was hard work due to H &... for my first case the experience has been underwhelming and frustrating for the following reasons - getting registered was hard work due to H & R issues , application submitted on 51% ltv LTD co BTL then due to obscure background stress test on separate btl ltd co - loan reduced to 49% ltv -challenged and told no movement , challenged again to finally get common sense applied as not difference in risk , now got it offered to be sent a really long winded way to try to get offer to view and check - also all this info has been sent along with Government moneyhelp document direct to client - as my client introduced to H & R i would expect to see what is being sent to client and also for client to also have to register and log in to try to receive offer document is painful . glad we have got it to offer but it was hard work Read more Read less

Neil supported me today making it so quick and easy. He was so lovely and understanding and really explained things to me which I really... Neil supported me today making it so quick and easy. He was so lovely and understanding and really explained things to me which I really appreciate. I had my son with me today who was a little lively but Neil was really understanding of that. The experience was very positive. Read more Read less

Had problems with joining the on-line system. Phone answered quite quickly and spoke to a real person ( big tick) and issue resolved within reasonable... Had problems with joining the on-line system. Phone answered quite quickly and spoke to a real person ( big tick) and issue resolved within reasonable time. I have a decent return on my investment - so what's not to like. However, it's not my job to recommend HRBS - as it won't suit everyone Read more Read less

It is refreshing to speak with a customer service agent who understands the request, advices and provide clarity for a chosen product. Excellent customer service with a smile...

Felt I was being asked to provide a letter from the joint account holder without the need to do so. How would you support my... Felt I was being asked to provide a letter from the joint account holder without the need to do so. How would you support my Mum further than I can. Home visits? I don’t think so, also asking for a call from my Mum when I had already explained the situation Read more Read less

Sharda and Kasey were both very helpful and didn't pressure me in any way, showing a lot of patience and kindness.

The operator was very kind, patient and courteous

Excellent efficient friendly and informative