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Hinckley & Rugby Building Society reviews

Hinckley & Rugby Building Society Logo
Rated Excellent • 4.84/5

Hinckley & Rugby Building Society reviews

Verified business Last reviewed within 7 days Customer Satisfaction Champion Consumer Guardian
See more on their website Write a review

Review summary

People rate this company as Excellent based on 2,765 product reviews

Average score of 4.84/5
5 star
86%
4 star
10%
3 star
2%
2 star
1%
1 star
1%
Reviews for Hinckley & Rugby Building Society have trended positively over the past 90 days

Hinckley & Rugby Building Society shines with its friendly, knowledgeable staff who make savings and mortgage processes feel personal and straightforward. People love the local branches and the genuine care from the team, even if some wish for better online services and more modern payment options. Overall, it’s the warm human touch that keeps folks coming back.

Positive themes

  • Savings staff are friendly, helpful and explain everything clearly. (88 mentions)
  • Mortgage team is professional and helpful with clear communication. (30 mentions)
  • Savings accounts are easy to open with quick and efficient service. (9 mentions)

Negative themes

  • Online services and digital options are lacking and frustrating. (7 mentions)
Summarised by AI
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About Hinckley & Rugby Building Society

Hinckley & Rugby Building Society is committed to providing an extensive range of competitive savings accounts and mortgage schemes and to providing the highest standards of customer service. Smart Money People is the place for Hinckley & Rugby Building Society reviews. Read and write reviews to help increase trust and transparency in Financial Services.

Hinckley & Rugby Building Society at a glance

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Reviews for Hinckley & Rugby Building Society

Showing 11 of 2765 company reviews • Last reviewed within 7 days

I popped into the Rugby branch to change my address...

Savings • 14th November 2026

I popped into the Rugby branch to change my address and Neil was extremely helpful. I have always found the staff to be helpful.

{"display":"Patricia A","full_name":"Patricia A","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5.00/5
Read more product reviews

It’s so easy to save with Hinckley and Rugby

Savings • 13th November 2026

Easy to discuss the available products and the application form was easy to complete. Great service from the Nuneaton branch staff from the welcoming smiles... Easy to discuss the available products and the application form was easy to complete. Great service from the Nuneaton branch staff from the welcoming smiles to the opening of the account. Read more Read less

{"display":"GJ","full_name":"GJ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
GJ
Rated Excellent • 5.00/5
Read more product reviews
  • 5.00/5

    Great customer service

    Louise was efficient, helpful and knowledgeable

    {"display":"Karen M","full_name":"Karen M","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Mortgages
    Karen M 12th November 2026
  • 5.00/5

    Getting the 3rd party auth form sorted was quite dif...

    Getting the 3rd party auth form sorted was quite difficult but once that was dealt with the service from the support person was excellent.

    {"display":"Errol","full_name":"Errol","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Mortgages
    Errol 12th November 2026
  • 5.00/5

    Deborah was very helpful and polite and quickly sort...

    Deborah was very helpful and polite and quickly sorted out the problem.

    {"display":"Charlotte R","full_name":"Charlotte R","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Charlotte R 12th November 2026
  • 5.00/5

    Excellent costumer service, explained clearly on th...

    Excellent costumer service, explained clearly on their product. Happy to refer to friends .

    {"display":"mallikarjuna k vinod","full_name":"mallikarjuna k vinod","avatar":{"url":"\/assets\/uploads\/avatars\/users\/1768643.png"}}'s avatar
  • 5.00/5

    Polite easy to understand

    Polite easy to understand and answered my questions accurately

    {"display":"Jane","full_name":"Jane","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Jane 12th November 2026
  • 5.00/5

    Always polite, helpful and easy to deal with

    Always polite, helpful and easy to deal with

    {"display":"Emma H","full_name":"Emma H","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Mortgages
    Emma H 11th November 2026
  • 5.00/5

    The way it should be

    Great service from start to finish

    {"display":"tony j","full_name":"tony j","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Mortgages
    tony j 11th November 2026
  • 5.00/5

    Ern and sue

    Linda was very helpful and knowledgeable and it was a pleasure to do business with her

    {"display":"Tom","full_name":"Tom","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Tom 9th November 2026
  • 4.00/5

    Really good value and support but need to move to a...

    Really good value and support but need to move to a little bit more digital

    {"display":"Jenny L","full_name":"Jenny L","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Mortgages
    Jenny L 9th November 2026

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