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Hinckley & Rugby Building Society reviews

Hinckley & Rugby Building Society Logo
Rated Excellent • 4.83/5

Hinckley & Rugby Building Society reviews

Verified business Last reviewed within 7 days Customer Satisfaction Champion Consumer Guardian
See more on their website Write a review

Review summary

People rate this company as Excellent based on 2,413 product reviews

Average score of 4.83/5
5 star
84%
4 star
11%
3 star
2%
2 star
1%
1 star
2%
Reviews for Hinckley & Rugby Building Society have trended negatively over the past 90 days

Hinckley & Rugby Building Society shines with genuinely friendly, helpful staff who make savings and mortgage dealings feel personal and straightforward. People love being able to speak to real humans rather than machines, and the branches offer a warm, welcoming experience. However, some find the mortgage process slow and frustrating, with communication issues and outdated digital options holding things back.

Positive themes

  • Hinckley & Rugby Savings staff are friendly, patient and explain everything clearly.
  • Mortgage team at Hinckley & Rugby are helpful and provide clear advice.
  • Being able to speak to a real person rather than a machine is a big plus.

Negative themes

  • Mortgage process can be slow and frustrating with poor communication.
  • Savings accounts lack modern digital options and online access is limited.
  • Interest rates on some savings and mortgages are lower or outdated compared to others.
Summarised by AI
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About Hinckley & Rugby Building Society

Hinckley & Rugby Building Society is committed to providing an extensive range of competitive savings accounts and mortgage schemes and to providing the highest standards of customer service. Smart Money People is the place for Hinckley & Rugby Building Society reviews. Read and write reviews to help increase trust and transparency in Financial Services.

Hinckley & Rugby Building Society at a glance

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Reviews for Hinckley & Rugby Building Society

Showing 11 of 2413 company reviews • Last reviewed within 7 days

Opening hours

Savings • 18th April 2026

Being closed in the afternoon is not great

{"display":"Margaret B","full_name":"Margaret B","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Good • 4/5
Read more product reviews

Very friendly in branch , easy to use

Savings • 18th April 2026

Very friendly in branch , easy to use

{"display":"Scott Harrison","full_name":"Scott Harrison","avatar":{"url":"\/assets\/uploads\/avatars\/users\/1511940.png"}}'s avatar
Rated Excellent • 5/5
Read more product reviews
  • 5/5

    A customer service team like no other.

    The customer service team at Hinckley & Rugby is like no other……. always clearly spoken, patient and easy to understand. They explain everything very clearly... The customer service team at Hinckley & Rugby is like no other……. always clearly spoken, patient and easy to understand. They explain everything very clearly and are proactive and very helpful. It is a pleasure dealing with Hinckley & Rugby. Read more Read less

    {"display":"Jennifer G","full_name":"Jennifer G","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Mortgages
    Jennifer G 17th April 2026
  • 4/5

    The staff in the branch are polite and helpful

    The staff in the branch are polite and helpful

    {"display":"Robert S","full_name":"Robert S","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Robert S 17th April 2026
  • 5/5

    Always helpful when things are tough

    Always helpful when things are tough

    {"display":"Andy D","full_name":"Andy D","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Andy D 17th April 2026
  • 5/5

    Great to online access

    H&R have always been good, but now I have online access, the service is even better

    {"display":"Paul B","full_name":"Paul B","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Paul B 17th April 2026
  • 5/5

    Excellent branch staff

    The staff in branch were excellent and gave me a product which was exactly what I wanted. All the staff that I have dealt with... The staff in branch were excellent and gave me a product which was exactly what I wanted. All the staff that I have dealt with be it Mandy, Linda, Gemma, Rita, Ammy, Natalie, they are brilliant. Read more Read less

    {"display":"Dawn G","full_name":"Dawn G","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Dawn G 17th April 2026
  • 5/5

    I am really really happy with the process, I was mad...

    I am really really happy with the process, I was made to feel like a person, this company is quick efficient and excellent. And have... I am really really happy with the process, I was made to feel like a person, this company is quick efficient and excellent. And have done an amazing job. I would definitely recommend them . Read more Read less

    {"display":"Matthew Diffey","full_name":"Matthew Diffey","avatar":{"url":"\/assets\/uploads\/avatars\/users\/1504860.png"}}'s avatar
    Mortgages
    Matthew Diffey 17th April 2026
  • 5/5

    Excellent service

    Lucy (customer assistant) at the Coalville branch was extremely professional, polite and knowledgeable when helping us to select a new savings account. Would also like... Lucy (customer assistant) at the Coalville branch was extremely professional, polite and knowledgeable when helping us to select a new savings account. Would also like to thank Lewis the branch manager for his input. What a wonderful A team they are. Thank you. Read more Read less

    {"display":"JC","full_name":"JC","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    JC 17th April 2026
  • 5/5

    Clear and Consise

    The call department handler was clear in response to my query and helped greatly. Happy and with great empathy, she relly made me feel that... The call department handler was clear in response to my query and helped greatly. Happy and with great empathy, she relly made me feel that I was wanted. A truly lovely experience and my wife also agrees. Read more Read less

    {"display":"Graham W","full_name":"Graham W","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Graham W 17th April 2026
  • 5/5

    managed to speak to someone on the phone.

    managed to speak to someone on the phone. Alice was very helpful and thorough.

    {"display":"Jim","full_name":"Jim","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Jim 17th April 2026

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