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Hinckley & Rugby Building Society reviews

Hinckley & Rugby Building Society Logo
Rated Excellent • 4.79/5

Hinckley & Rugby Building Society reviews

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Verified business Last reviewed within 7 days

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These badges highlight financial providers that are consistently rated top by customers. It’s a clear sign you’re dealing with a trusted, highly-rated company. Find out more about how these badges work.

Customer Satisfaction Champion

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These badges highlight financial providers that are consistently rated top by customers. It’s a clear sign you’re dealing with a trusted, highly-rated company. Find out more about how these badges work.

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Review summary

People rate this company as Excellent based on 1,983 product reviews

Average score of 4.79/5
5 star
84%
4 star
11%
3 star
2%
2 star
1%
1 star
2%
Reviews for Hinckley & Rugby Building Society have trended negatively over the past 90 days

Hinckley and Rugby really shine with their friendly, helpful staff who make opening savings accounts and handling mortgages a breeze. People love the personal touch and clear explanations, even if some wish for more digital options. On the downside, a few found mortgage processing slow and communication patchy, plus the old-school paper-based account setup can feel a bit clunky.

Positive themes

  • Hinckley and Rugby's staff are consistently friendly, helpful and make everything easy.
  • Opening savings accounts at Hinckley and Rugby is quick and staff explain everything clearly.
  • Mortgage service at Hinckley and Rugby is personal and supportive with clear advice.

Negative themes

  • Mortgage processing can be slow with poor communication causing stress for some.
  • Account opening relies heavily on paper forms and cheques which feels outdated.
  • Security concerns raised over phone disclosure of account details during account opening.
Summarised by AI
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About Hinckley & Rugby Building Society

Hinckley & Rugby Building Society is committed to providing an extensive range of competitive savings accounts and mortgage schemes and to providing the highest standards of customer service. Smart Money People is the place for Hinckley & Rugby Building Society reviews. Read and write reviews to help increase trust and transparency in Financial Services.

Hinckley & Rugby Building Society at a glance

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Reviews for Hinckley & Rugby Building Society

Showing 11 of 1983 company reviews • Last reviewed within 7 days

A good experience in Nuneaton.

Savings • 4th February 2026

Diane was courteous, provided thorough information and walked us through the process of form filling.

{"display":"Phil","full_name":"Phil","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Good • 4/5
Read more product reviews

Excellent efficient and friendly service

Savings • 2nd February 2026

Excellent efficient and friendly face to face with Jade

{"display":"Greg ","full_name":"Greg ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5/5
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Reply from Hinckley & Rugby Building Society
Hi Greg. Thank you for your excellent feedback. We’re delighted to hear you had an efficient and friendly face-to-face experience with Jade. We’ll be sure to pass on your kind comments to her. If you would like to help shape the future of our services, maybe you would consider joining our Member Panel. You can find out more and register your interest here: hrbs.co.uk/member-panel
4th February 2026
Hinckley & Rugby Building Society
  • 5/5

    The adviser I saw had excellent communication skills...

    The adviser I saw had excellent communication skills, acted in a professional manner and took time to explain the options,

    {"display":"Anthea R","full_name":"Anthea R","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Anthea R 30th January 2026
  • 5/5

    Very knowledgeable staff.

    Very knowledgeable staff. Always friendly and helpful.

    {"display":"De","full_name":"De","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    De 29th January 2026
  • 5/5

    Smooth process

    my heartfelt thank you for all , you guided me through the entire process with professionalism, transparency, and patience.

    {"display":"Keshayini ","full_name":"Keshayini ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Mortgages
    Keshayini 28th January 2026
  • 5/5

    Clear about products and good explanation and checki...

    Clear about products and good explanation and checking details

    {"display":"Christine B","full_name":"Christine B","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Christine B 28th January 2026
  • 5/5

    Great local branches are vitally important

    Local branches matter to local communities and are desperately important to local populations who find travel difficult or restricting! Today we opened a savings account... Local branches matter to local communities and are desperately important to local populations who find travel difficult or restricting! Today we opened a savings account in the Lutterworth H&R Building Society for and with my elderly father who is no longer able to pay cheques into his Lloyds Bank Account at the Lutterworth Hub as they don’t process cheques anymore. The staff at the H&R branch were wonderful on several prior occasions when we were investigating H&R savings account options and also when opening the account today. Everything was explained, and staff, especially Jo, were very helpful and reassuring. It is likely that, due to the convenience of the local branch, run by knowledgeable and helpful staff, further funds will be transferred from Lloyds to H&R for ease of access and support. Please keep local branches open….. they are vital and the only reason we opened the account. Read more Read less

    {"display":"Diane W","full_name":"Diane W","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Diane W 28th January 2026
  • 5/5

    I had an appointment with a member of your team.

    I had an appointment with a member of your team.She was very efficient and polite.We chatted about the ISA that I took out.

    {"display":"Kevin Nigel Beanlands ","full_name":"Kevin Nigel Beanlands ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5/5

    Neil was extremely helpful.

    Neil was extremely helpful. A pleasure dealing with him

    {"display":"Terina F","full_name":"Terina F","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Terina F 28th January 2026
  • 4/5

    One letter was written unclearly

    One hitch was encountered but quickly resolv d

    {"display":"Alan & Gillian Robinson","full_name":"Alan & Gillian Robinson","avatar":{"url":"\/assets\/uploads\/avatars\/users\/1334358.png"}}'s avatar
  • 5/5

    Brilliant staff!! .

    Chloe was very helpful and friendly as always.

    {"display":"S J","full_name":"S J","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    S J 27th January 2026

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