The customer service team are pleasant and try, but the institution as a whole is fairly dreadful. Poor service, poor resolution, poor explanations, poor speed of response

Telephone support from Jennifer Williams was ideal; calm and supportive, she helped me achieve the desired end result.

Many thanks for helpful and detailed advice in a local setting. The process was smooth and uncomplicated. My request was dealt with quickly and professionally.... Many thanks for helpful and detailed advice in a local setting. The process was smooth and uncomplicated. My request was dealt with quickly and professionally. I know what to expect moving forward and am satisfied that I have all the information that I need. Read more Read less

Rang as I'd accidentally locked myself out of my internet banking access - Jennifer was very pleasant and helpful on the phone.

Always great customer service at Broughton Astley branch.

The staff at the broughton astley branch are simply outstanding

Really caring and supportive team who want to help

Eloise our Customer Admin Assistant handled our enquiry courteously and efficiently!

Very welcoming, all the staff are very friendly. Lovely to see familiar faces.