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Hinckley & Rugby Building Society reviews

Hinckley & Rugby Building Society Logo
Rated Excellent • 4.82/5

Hinckley & Rugby Building Society reviews

Verified business Last reviewed within 7 days Customer Satisfaction Champion Consumer Guardian
See more on their website Write a review

Review summary

People rate this company as Excellent based on 2,132 product reviews

Average score of 4.82/5
5 star
84%
4 star
11%
3 star
2%
2 star
1%
1 star
2%
Reviews for Hinckley & Rugby Building Society have trended positively over the past 90 days

Hinckley and Rugby really shine with their friendly, helpful staff who make opening savings accounts and handling mortgages a breeze. People love the personal touch and clear explanations, even if some wish for more digital options. On the downside, a few found mortgage processing slow and communication patchy, plus the old-school paper-based account setup can feel a bit clunky.

Positive themes

  • Hinckley and Rugby's staff are consistently friendly, helpful and make everything easy.
  • Opening savings accounts at Hinckley and Rugby is quick and staff explain everything clearly.
  • Mortgage service at Hinckley and Rugby is personal and supportive with clear advice.

Negative themes

  • Mortgage processing can be slow with poor communication causing stress for some.
  • Account opening relies heavily on paper forms and cheques which feels outdated.
  • Security concerns raised over phone disclosure of account details during account opening.
Summarised by AI
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About Hinckley & Rugby Building Society

Hinckley & Rugby Building Society is committed to providing an extensive range of competitive savings accounts and mortgage schemes and to providing the highest standards of customer service. Smart Money People is the place for Hinckley & Rugby Building Society reviews. Read and write reviews to help increase trust and transparency in Financial Services.

Hinckley & Rugby Building Society at a glance

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Reviews for Hinckley & Rugby Building Society

Showing 11 of 2132 company reviews • Last reviewed within 7 days

Opening a new ISA

Savings • 12th April 2026

I wished to open an ISA but did not have all the necessary information with me to fill in the application form. Neil was very... I wished to open an ISA but did not have all the necessary information with me to fill in the application form. Neil was very helpful and put the forms to one side until I could return later with the information required Read more Read less

{"display":"Joan A","full_name":"Joan A","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5/5
Read more product reviews

Excellent Service

Savings • 11th April 2026

Staff and management very friendly and helpful, fully explained all the products on offer.

{"display":"Paul H","full_name":"Paul H","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5/5
Read more product reviews
  • 5/5

    Always a pleasure to visit

    Efficient and friendly service every time

    {"display":"Amy S","full_name":"Amy S","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Amy S 10th April 2026
  • 5/5

    Emma was very professional and helpful

    Emma was very professional and helpful

    {"display":"Annette ","full_name":"Annette ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Mortgages
    Annette 10th April 2026
  • 5/5

    Great customer service local branches.

    Great customer service local branches. Easy access. Easy to speak to a real person.

    {"display":"Judith A","full_name":"Judith A","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Judith A 10th April 2026
  • 5/5

    it is nice to be able to deal with real people inste...

    it is nice to be able to deal with real people instead of a computer

    {"display":"Peter S","full_name":"Peter S","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Peter S 9th April 2026
  • 5/5

    Great service

    Neil Prestidge was vey helpful, providing me with all the information that I required to open the correct type of account for my mother with... Neil Prestidge was vey helpful, providing me with all the information that I required to open the correct type of account for my mother with the added complication of using a power of attorney. Read more Read less

    {"display":"Karen B","full_name":"Karen B","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Karen B 9th April 2026
  • 4/5

    achieved what we requested

    achieved what we requested. received courteous and correct assistance

    {"display":"Desmond C","full_name":"Desmond C","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Desmond C 9th April 2026
  • 5/5

    Time well spent.

    Informed advice clearly and pleasantly delivered by both the manager Neil and trainee Oli.

    {"display":"Helen Creery","full_name":"Helen Creery","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Helen Creery 9th April 2026
  • 5/5

    Excellent service today.

    Excellent service today. Very helpful lady on the telephone.

    {"display":"Jo C","full_name":"Jo C","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Jo C 9th April 2026
  • 5/5

    Resolving an ISA problem

    When I changed mu Cash ISA from 12O day to 18O day an error was made on the form. The staff, namely Neil and Simon... When I changed mu Cash ISA from 12O day to 18O day an error was made on the form. The staff, namely Neil and Simon quickly rectified this and transferred the interest from the passbook to my current account. I can only praise therm on how they overcame the problem, very professional. Read more Read less

    {"display":"Desmond Nash","full_name":"Desmond Nash","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Desmond Nash 8th April 2026

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