Excellent customer service. Explained everything clearly and without any pressure. Linda and the team we friendly and nothing g was too much trouble even on... Excellent customer service. Explained everything clearly and without any pressure. Linda and the team we friendly and nothing g was too much trouble even on the hottest day of the week. Thankyou. Read more Read less

Super helpful, explained the detail I needed in a language I could understand to help my husband and I make sound decisions on nexts steps

My initial contact was to ring the Rugby Branch and spoke to Chloe and arrange an appointment to transfer in maturing ISA's for both myself... My initial contact was to ring the Rugby Branch and spoke to Chloe and arrange an appointment to transfer in maturing ISA's for both myself and my wife. She was extremely helpful, knowledgeable and articulate in offering advice on what to bring with total assurance. On arrival we felt very welcome and Jeanette completed all the relevant paperwork in a professional and friendly manner. Jeanette also explained all the time lines in the transfer process and the whole experience in visiting this branch was a pleasure as everyone was very customer focused. Read more Read less

Wanted to move different savings accounts into one new one. Although Mollie was new,she was very professional and did a very good job, explaining and re assuring. Well done

went into branch to open just a simple savings account, lady called Tracey helped me a great deal and was very understanding, which helped me.

I was met with big smiles and even though I had quite a few transactions to complete, nothing was too much trouble. I also required... I was met with big smiles and even though I had quite a few transactions to complete, nothing was too much trouble. I also required some product information about ISA’s and the information provided along with brochures was very informative and helpful for my circumstances. Jo, Amy and Nathalie are a credit to the Society and Lutterworth are very lucky to have their knowledge and professionalism on the high street. Read more Read less

Very friendly, easy to talk to and arranging everything

Kasey was friendly & efficient. The ISA applications were prepared quickly and she apologised for the temperature in branch as air con had broken (pls fix for the poor staff & customers !)

My experience with Hinckley & Rugby Mortgage was very positive. Proper due process was followed and all the necessary checks were carried out thoroughly. I... My experience with Hinckley & Rugby Mortgage was very positive. Proper due process was followed and all the necessary checks were carried out thoroughly. I am pleased with the service and appreciated the professional and thorough approach throughout the process. You are the best Read more Read less