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Hinckley & Rugby Building Society reviews

Hinckley & Rugby Building Society Logo
Rated Excellent • 4.82/5

Hinckley & Rugby Building Society reviews

Verified business Last reviewed within 7 days Customer Satisfaction Champion Consumer Guardian
See more on their website Write a review

Review summary

People rate this company as Excellent based on 2,577 product reviews

Average score of 4.82/5
5 star
86%
4 star
10%
3 star
2%
2 star
1%
1 star
1%
Reviews for Hinckley & Rugby Building Society have trended negatively over the past 90 days

Hinckley & Rugby Building Society shines with its friendly, knowledgeable staff who make savings and mortgage processes feel personal and straightforward. Many appreciate the local branches and excellent customer service, though some find the online system basic and the interest rates not always competitive. Overall, it’s a trusted place with a warm, old-fashioned touch.

Positive themes

  • Savings staff are friendly, helpful and make you feel valued in branch and on phone. (92 mentions)
  • Mortgage team is friendly and helpful with clear communication and efficient service. (35 mentions)
  • Savings products offer competitive rates and easy account setup with clear explanations. (59 mentions)

Negative themes

  • Online system is basic and limited compared to the excellent personal service. (5 mentions)
Summarised by AI
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About Hinckley & Rugby Building Society

Hinckley & Rugby Building Society is committed to providing an extensive range of competitive savings accounts and mortgage schemes and to providing the highest standards of customer service. Smart Money People is the place for Hinckley & Rugby Building Society reviews. Read and write reviews to help increase trust and transparency in Financial Services.

Hinckley & Rugby Building Society at a glance

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Reviews for Hinckley & Rugby Building Society

Showing 11 of 2577 company reviews • Last reviewed within 7 days

Very helpful and very polite new exactly what we nee...

Savings • 24th July 2026

Very helpful and very polite new exactly what we needed.

{"display":"Niko","full_name":"Niko","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5.00/5
Read more product reviews

Rita looked after us very well and talked us through...

Savings • 22nd July 2026

Rita looked after us very well and talked us through every step

{"display":"Roger C","full_name":"Roger C","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5.00/5
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Reply from Hinckley & Rugby Building Society
Hi Roger, Thank you for your lovely review. We're delighted to hear that Rita looked after you so well and took the time to guide you through every step of the process. Providing clear, supportive service is something we really value, and we'll be sure to pass your kind comments on to Rita. If you’d like to have more of a say in shaping what we do, you might like to join our Member Panel. Find out more or register your interest here: hrbs.co.uk/member-panel
23rd July 2026
Hinckley & Rugby Building Society
  • 5.00/5

    I was having problems logging into my Accounts.

    I was having problems logging into my Accounts.But a telephone call to Alice in your Customers Services.resolved the issue very quickly..Excellent Customer Service.

    {"display":"KENDO","full_name":"KENDO","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    KENDO 21st July 2026
  • 5.00/5

    Rugby branch staff always on hand to assist customer...

    Rugby branch staff always on hand to assist customers in a professional & polite manner. Much better service than mainstream banks. Local branch & straightforward products help make transactions easy.

    {"display":"baz racer","full_name":"baz racer","avatar":{"url":"\/assets\/uploads\/avatars\/users\/1747876.png"}}'s avatar
    Savings
    baz racer 20th July 2026
  • 5.00/5

    Staff couldn’t be more accommodating

    Staff couldn’t be more accommodating

    {"display":"Andrew C","full_name":"Andrew C","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Andrew C 20th July 2026
  • 5.00/5

    Excellent customer service from Ollie

    Excellent customer service received this morning from Ollie.

    {"display":"Chris S","full_name":"Chris S","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Chris S 20th July 2026
  • 5.00/5

    We see Diane regularly and she consistently delivers...

    We see Diane regularly and she consistently delivers an excellent level of service. Friendly, knowledgable and professional

    {"display":"Karen farn","full_name":"Karen farn","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Karen farn 17th July 2026
  • 5.00/5

    Agent was able to help me quickly and efficiently an...

    Agent was able to help me quickly and efficiently and was extremely helpful when I didn't quite understand the procedure. Request was actioned and problem solved

    {"display":"Sarah K","full_name":"Sarah K","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Sarah K 17th July 2026
  • 5.00/5

    Alice was extremely helpful.

    Alice was extremely helpful. I had originally called the number to find out about using your accounts online services but Alice was also able to... Alice was extremely helpful. I had originally called the number to find out about using your accounts online services but Alice was also able to help with my banking queries which was very useful and saved me a further call. Thank you Alice! Read more Read less

    {"display":"Cheryl G","full_name":"Cheryl G","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Cheryl G 17th July 2026
  • 5.00/5

    Excellent

    Able to do go into a branch and talk face-to-face. Very friendly branch staff always polite and professional. A pleasure to deal with.

    {"display":"Sarah S","full_name":"Sarah S","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Sarah S 16th July 2026
  • 5.00/5

    We were dealt with quickly and efficiently.

    We were dealt with quickly and efficiently. Ian, who dealt with us, was both friendly and business like.

    {"display":"Stephen ","full_name":"Stephen ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Stephen 15th July 2026

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