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Hinckley & Rugby Building Society reviews

Hinckley & Rugby Building Society Logo
Rated Excellent • 4.82/5

Hinckley & Rugby Building Society reviews

Verified business Last reviewed within 7 days Customer Satisfaction Champion Consumer Guardian
See more on their website Write a review

Review summary

People rate this company as Excellent based on 2,481 product reviews

Average score of 4.82/5
5 star
86%
4 star
10%
3 star
2%
2 star
1%
1 star
1%
Reviews for Hinckley & Rugby Building Society have trended positively over the past 90 days

Hinckley & Rugby Building Society shines with genuinely friendly, helpful staff who make savings and mortgage dealings feel personal and straightforward. People love being able to speak to real humans rather than machines, and the branches offer a warm, welcoming experience. However, some find the mortgage process slow and frustrating, with communication issues and outdated digital options holding things back.

Positive themes

  • Hinckley & Rugby Savings staff are friendly, patient and explain everything clearly.
  • Mortgage team at Hinckley & Rugby are helpful and provide clear advice.
  • Being able to speak to a real person rather than a machine is a big plus.

Negative themes

  • Mortgage process can be slow and frustrating with poor communication.
  • Savings accounts lack modern digital options and online access is limited.
  • Interest rates on some savings and mortgages are lower or outdated compared to others.
Summarised by AI
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About Hinckley & Rugby Building Society

Hinckley & Rugby Building Society is committed to providing an extensive range of competitive savings accounts and mortgage schemes and to providing the highest standards of customer service. Smart Money People is the place for Hinckley & Rugby Building Society reviews. Read and write reviews to help increase trust and transparency in Financial Services.

Hinckley & Rugby Building Society at a glance

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Reviews for Hinckley & Rugby Building Society

Showing 11 of 2481 company reviews • Last reviewed within 7 days

Fantastic service, Lucy looked after us

Savings • 30th May 2026

We had a joint bond maturing and Lucy at Coalville branch was extremely helpful going through the options and checking we had completed the forms correctly

{"display":"Mary B","full_name":"Mary B","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5.00/5
Read more product reviews

Excellent local building society.

Savings • 30th May 2026

Excellent local building society. Still keeping me a happy customer after all these years. Brilliant for the local community as well.

{"display":"Liam ","full_name":"Liam ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5.00/5
Read more product reviews
  • 5.00/5

    Great staff at Rugby Branch

    All the staff at my local Rugby branch are great, they are very professional and helpful as well as being friendly and welcoming. I recently... All the staff at my local Rugby branch are great, they are very professional and helpful as well as being friendly and welcoming. I recently went in to deposit some money in to my savings account and Neil provided great service. Read more Read less

    {"display":"Victoria Addison","full_name":"Victoria Addison","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5.00/5

    Friendly and helpful advisor

    The advisor that helped us to set up our additional savings accounts at the Broughton Astley branch on Wednesday 27th May was so helpful and... The advisor that helped us to set up our additional savings accounts at the Broughton Astley branch on Wednesday 27th May was so helpful and friendly and effectively dealt with all of our needs and questions. Read more Read less

    {"display":"Sam","full_name":"Sam","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Sam 29th May 2026
  • 5.00/5

    Friendly and helpful.

    Friendly and helpful. Very efficient

    {"display":"Lynda M","full_name":"Lynda M","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Lynda M 28th May 2026
  • 5.00/5

    Good customer experience.

    Good customer experience. Alice was extremely helpful & polite.

    {"display":"MR J","full_name":"MR J","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    MR J 28th May 2026
  • 5.00/5

    Efficient professional service

    Efficient professional service from Alice meant I was able to sort out a couple of matters quickly over the phone.

    {"display":"Mike ","full_name":"Mike ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Mike 28th May 2026
  • 5.00/5

    I had a good experience today with Deborah who advis...

    I had a good experience today with Deborah who advised me how best to save money on my redemption statement.

    {"display":"no thanks","full_name":"no thanks","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Mortgages
    no thanks 27th May 2026
  • 5.00/5

    Friendly staff well informed about the product I was...

    Friendly staff well informed about the product I was interested in.

    {"display":"Barbara Wilkinson ","full_name":"Barbara Wilkinson ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5.00/5

    Friendly staff who will always go the extra mile

    Friendly helpful staff who always go the extra mile and actually know me and ask about family etc. Don’t see that often any more and... Friendly helpful staff who always go the extra mile and actually know me and ask about family etc. Don’t see that often any more and that’s why I wouldn’t switch. Read more Read less

    {"display":"Kathy C","full_name":"Kathy C","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Kathy C 22nd May 2026
  • 5.00/5

    Opening a new savings account

    I went down yesterday to open a savings account and was met by Kasey Johnson a advisor that works there she was very helpful and... I went down yesterday to open a savings account and was met by Kasey Johnson a advisor that works there she was very helpful and very professional offering me all the options available made things very simple and easy for me 5 stars for her a credit for the company. Read more Read less

    {"display":"Roy Wilson","full_name":"Roy Wilson","avatar":{"url":"\/assets\/uploads\/avatars\/users\/1593137.png"}}'s avatar
    Savings
    Roy Wilson 21st May 2026

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