We saw a lovely lady - Diana - who advise us about all investments we could make - very knowledgeable - and we chose one which suited us.

We knew what we wanted and Kasey made it very easy for us. Thank you.

A very warm welcoming experience and very helpful customer service helped us guide our application to opening our new accounts and answered any and all... A very warm welcoming experience and very helpful customer service helped us guide our application to opening our new accounts and answered any and all of our questions honestly and thoughtfulness ensuring that I was satisfied that our account opening will be one where I feel confident and a valued customer. Read more Read less

Knew exactly what she was talking about very courteous pleasant woman gave us quite good info

I have no hesitation in recommending The Hinckley & Rugby Building Society, I have received nothing but first class service since opening my account some years ago.

The process of opening Isas was very straightforward and the staff were magnificent,very polite and helpful,there communication was outstanding,Diane well done.

Staff were knowledgable and helpful in completing an application for a Fixed rate cash ISA. Only issue was when trying to do a bank transfer... Staff were knowledgable and helpful in completing an application for a Fixed rate cash ISA. Only issue was when trying to do a bank transfer the account number had 3 spaces within it and this is misleading as I could only enter the account number without spaces. Read more Read less

The customer service was excellent, no pressure, all questions answered and any concerns dealt with. We always feel that we can ask any questions and... The customer service was excellent, no pressure, all questions answered and any concerns dealt with. We always feel that we can ask any questions and they will be dealt with promptly and efficiently. Read more Read less

Neil gave us excellent information and great customer service would definitely use him again