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Hinckley & Rugby Building Society reviews

Hinckley & Rugby Building Society Logo
Rated Excellent • 4.83/5

Hinckley & Rugby Building Society reviews

Verified business Last reviewed within 7 days Customer Satisfaction Champion Consumer Guardian
See more on their website Write a review

Review summary

People rate this company as Excellent based on 2,418 product reviews

Average score of 4.83/5
5 star
84%
4 star
11%
3 star
2%
2 star
1%
1 star
2%
Reviews for Hinckley & Rugby Building Society have trended negatively over the past 90 days

Hinckley & Rugby Building Society shines with genuinely friendly, helpful staff who make savings and mortgage dealings feel personal and straightforward. People love being able to speak to real humans rather than machines, and the branches offer a warm, welcoming experience. However, some find the mortgage process slow and frustrating, with communication issues and outdated digital options holding things back.

Positive themes

  • Hinckley & Rugby Savings staff are friendly, patient and explain everything clearly.
  • Mortgage team at Hinckley & Rugby are helpful and provide clear advice.
  • Being able to speak to a real person rather than a machine is a big plus.

Negative themes

  • Mortgage process can be slow and frustrating with poor communication.
  • Savings accounts lack modern digital options and online access is limited.
  • Interest rates on some savings and mortgages are lower or outdated compared to others.
Summarised by AI
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About Hinckley & Rugby Building Society

Hinckley & Rugby Building Society is committed to providing an extensive range of competitive savings accounts and mortgage schemes and to providing the highest standards of customer service. Smart Money People is the place for Hinckley & Rugby Building Society reviews. Read and write reviews to help increase trust and transparency in Financial Services.

Hinckley & Rugby Building Society at a glance

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Reviews for Hinckley & Rugby Building Society

Showing 11 of 2418 company reviews • Last reviewed within 7 days

Customer Service

Savings • 19th April 2026

A good traditional Building Society that still offers a local branch network with great customer service. I like the improvements it is making to its... A good traditional Building Society that still offers a local branch network with great customer service. I like the improvements it is making to its online offering and its the only building society that I would consider use in my local area. Read more Read less

{"display":"John H","full_name":"John H","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5/5
Read more product reviews

Always there, always helpful.

Savings • 18th April 2026

I used to have a mortgage with Hinckley and Rugby Building Society and always had a great experience. I now have a 180 Day Notice... I used to have a mortgage with Hinckley and Rugby Building Society and always had a great experience. I now have a 180 Day Notice Savings account with them, which offers very competitive rates with the drawback that, of course, I have to plan ahead and decide beforehand whether I may need a withdrawal. The staff in my local branch (yes, they still have a local branch) are always helpful and informative and note possible planned withdrawal dates in my physical account savings book. I feel I could always ask their advice about savings plans, which are best for me and they will always give an unbiased opinion. Always there, always helpful. Read more Read less

{"display":"Roskin","full_name":"Roskin","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5/5
Read more product reviews
  • 5/5

    Great customer service from Emma

    Great customer service from Emma regarding questions about current ISA rates

    {"display":"LRR","full_name":"LRR","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    LRR 18th April 2026
  • 5/5

    Like Tina Turner-Simply The Best

    I have used Hinckley and Rugby building society in Nuneaton since i opened my first ever account there.Always lovely,efficient service,always offer a friendly smile and... I have used Hinckley and Rugby building society in Nuneaton since i opened my first ever account there.Always lovely,efficient service,always offer a friendly smile and conversation.Always feel my account is much safer than in other places.Always quick to sort any issues out.And Diane is definitely the cheeky employee,who always makes me welcome and smile. Read more Read less

    {"display":"NEK","full_name":"NEK","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    NEK 18th April 2026
  • 4/5

    overall satisfactory

    overall satisfactory, may be could offer more help on-line.

    {"display":"jones","full_name":"jones","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    jones 18th April 2026
  • 4/5

    Opening hours

    Being closed in the afternoon is not great

    {"display":"Margaret B","full_name":"Margaret B","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Margaret B 18th April 2026
  • 5/5

    Very friendly in branch , easy to use

    Very friendly in branch , easy to use

    {"display":"Scott Harrison","full_name":"Scott Harrison","avatar":{"url":"\/assets\/uploads\/avatars\/users\/1511940.png"}}'s avatar
    Savings
    Scott Harrison 18th April 2026
  • 5/5

    A customer service team like no other.

    The customer service team at Hinckley & Rugby is like no other……. always clearly spoken, patient and easy to understand. They explain everything very clearly... The customer service team at Hinckley & Rugby is like no other……. always clearly spoken, patient and easy to understand. They explain everything very clearly and are proactive and very helpful. It is a pleasure dealing with Hinckley & Rugby. Read more Read less

    {"display":"Jennifer G","full_name":"Jennifer G","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Mortgages
    Jennifer G 17th April 2026
  • 4/5

    The staff in the branch are polite and helpful

    The staff in the branch are polite and helpful

    {"display":"Robert S","full_name":"Robert S","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Robert S 17th April 2026
  • 5/5

    Always helpful when things are tough

    Always helpful when things are tough

    {"display":"Andy D","full_name":"Andy D","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Andy D 17th April 2026
  • 5/5

    Great to online access

    H&R have always been good, but now I have online access, the service is even better

    {"display":"Paul B","full_name":"Paul B","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Paul B 17th April 2026

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