Came in off the street and Rita was very helpful, opened savings account with her help..Thanks.

Handled a slightly complex issue politely and professionally

From setting up the account to transferring funds across to our 90 Day Notice account, we have not had any frustrations, lack of understanding of... From setting up the account to transferring funds across to our 90 Day Notice account, we have not had any frustrations, lack of understanding of our sector or long waits for resolutions. The call centre staff have always gone above and beyond to help with my query and have answered the phone in a timely manner. Read more Read less

Excellent telephone support this afternoon

I don't use the internet, so made an appointment with H&R to open an ISA. But the afternoon before, another building society failed to produce... I don't use the internet, so made an appointment with H&R to open an ISA. But the afternoon before, another building society failed to produce the promised cheque of funds from a matured account which I needed for the investment. I had to accept an inter-bank transfer to my current account instead, and arrived in Rugby - 20 miles from home - the following day unsure whether the funds would have cleared. I was very pleased when Neil was able to suggest a couple of ways to deal with this which didn't involve another 20-mile trip! Read more Read less

Alice helped my self and my husband sort out a problem with my husband's on line log in. She was extremely helpful and patient. It... Alice helped my self and my husband sort out a problem with my husband's on line log in. She was extremely helpful and patient. It was all done over the phone and she waited for me to log in and out to make sure everything worked - BRILLIANT! Read more Read less

In December i lost my husband and Louise from H&R has been the person who has supported me regarding my mortgage. She has been outstanding... In December i lost my husband and Louise from H&R has been the person who has supported me regarding my mortgage. She has been outstanding and so helpful that i don't think during this difficult time i would have managed regarding my home and the mortgage. She called me very regularly and her support and encouraging words have been incredable and knowing that she is only on the end of the phone has meant more than any family member calling to check in. She is a credit to the company and a very outstanding and warm human who was very understanding and interested in us as a family and empathic to our grief. Read more Read less

I came in to set up an ISA following Rita letting me know that the ISA interest rates had gone up twice recently. I had... I came in to set up an ISA following Rita letting me know that the ISA interest rates had gone up twice recently. I had an appointment with Rita and she explained things really clearly, and was so helpful, polite and able to answer all my questions. This is why I love the Hinckley and Rugby at South Wigston, it's the personal face to face service. Always greeted with a smile. I'd also like to thank Linda who recently recommended looking at other savings accounts to increase my interest rate. I opened that new savings account with hinckley and rugby and am getting 4% Read more Read less

Neil was very helpful in finding me a better deal on my Isa account, talking me through my options and opened a new account for me while I waited.