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Hinckley & Rugby Building Society reviews

Hinckley & Rugby Building Society Logo
Rated Excellent • 4.84/5

Hinckley & Rugby Building Society reviews

Verified business Last reviewed within 7 days Customer Satisfaction Champion Consumer Guardian
See more on their website Write a review

Review summary

People rate this company as Excellent based on 2,735 product reviews

Average score of 4.84/5
5 star
86%
4 star
10%
3 star
2%
2 star
1%
1 star
1%
Reviews for Hinckley & Rugby Building Society have trended positively over the past 90 days

Hinckley & Rugby Building Society shines with genuinely friendly, knowledgeable staff who make savings and mortgage dealings feel personal and straightforward. People love the ease of speaking to real people and the helpful, patient service whether in branch or on the phone. However, some find the lack of digital options and slow online processes a bit frustrating, especially for postal accounts and mortgage paperwork.

Positive themes

  • Hinckley & Rugby Savings staff are friendly, helpful and make everything easy to understand. (77 mentions)
  • Mortgage service is consistently professional and friendly with clear communication. (15 mentions)
  • Savings accounts offer competitive rates with straightforward setup and good advice. (6 mentions)
Summarised by AI
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About Hinckley & Rugby Building Society

Hinckley & Rugby Building Society is committed to providing an extensive range of competitive savings accounts and mortgage schemes and to providing the highest standards of customer service. Smart Money People is the place for Hinckley & Rugby Building Society reviews. Read and write reviews to help increase trust and transparency in Financial Services.

Hinckley & Rugby Building Society at a glance

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Reviews for Hinckley & Rugby Building Society

Showing 11 of 2735 company reviews • Last reviewed within 7 days

First Class Mortgage Review Assistance.

Mortgages • 27th October 2026

3 ladies have helped me over the last few months is extending my mortgage term and Marie, Tracy and Caroline couldn't have been more patient and helpful.

{"display":"Rick Allen","full_name":"Rick Allen","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5.00/5
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Needed Help setting up my Online Account.

Savings • 27th October 2026

I needed help setting up my HRBS Online account due to me making a mistake when entering details and getting blocked out. A Lady called... I needed help setting up my HRBS Online account due to me making a mistake when entering details and getting blocked out. A Lady called Sydney Penny a Customer Assistant was so helpfull and now i am able to sign in and use the online account. Read more Read less

{"display":"Patrick R","full_name":"Patrick R","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5.00/5
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Reply from Hinckley & Rugby Building Society
Hi Patrick, Thank you for taking the time to leave a review. We're delighted to hear that Sydney was able to help you regain access to your HRBS Online account after you encountered an issue during registration. We understand how frustrating it can be to get locked out, so it's wonderful to know that Sydney provided such helpful support and was able to get everything resolved for you. We'll be sure to pass on your kind comments to Sydney, who will be pleased to hear that she made a positive difference to your experience. If you’d like to have more of a say in shaping what we do, you might like to join our Member Panel. Find out more or register your interest here: hrbs.co.uk/member-panel
27th October 2026
Hinckley & Rugby Building Society
  • 5.00/5

    knowledgeable and friendly. .

    me and wife went to HRBS for advice on isa and savings advice, met a truly wonderful person called Kasey who explained everything clearly .... me and wife went to HRBS for advice on isa and savings advice, met a truly wonderful person called Kasey who explained everything clearly . so we'll that we invested several thousands of pounds. would recommend to anyone. Read more Read less

    {"display":"Steven B","full_name":"Steven B","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Steven B 27th October 2026
  • 5.00/5

    Great service

    The staff were very helpful. Friendly but professional.

    {"display":"James W","full_name":"James W","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Mortgages
    James W 27th October 2026
  • 5.00/5

    Allan morrid

    Excellent service patience most helpful

    {"display":"Allan m morris","full_name":"Allan m morris","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Allan m morris 26th October 2026
  • 5.00/5

    Great customer service in branch

    I needed to go to branch to complete verification for online banking and review the status of my savings accounts. This was resolved quickly and... I needed to go to branch to complete verification for online banking and review the status of my savings accounts. This was resolved quickly and in a personable manner, ensuring that everything I needed was covered. Read more Read less

    {"display":"Elizabeth J","full_name":"Elizabeth J","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Elizabeth J 25th October 2026
  • 5.00/5

    Quick, smooth. friendly and professional

    Opened a Regular Saver. All went quickly and smoothly. Phone contact was friendly and professional

    {"display":"ID","full_name":"ID","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    ID 23rd October 2026
  • 5.00/5

    Very quick response by staff.

    Very quick response by staff. I send the form one day and the next day had a phone call from H&R to say my account... Very quick response by staff. I send the form one day and the next day had a phone call from H&R to say my account was open and they gave me details to pay in the first £250. Read more Read less

    {"display":"Lesley FB","full_name":"Lesley FB","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Lesley FB 23rd October 2026
  • 5.00/5

    Great service on the phone, no waiting time

    Great service on the phone, no waiting time

    {"display":"Gela","full_name":"Gela","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Gela 23rd October 2026
  • 5.00/5

    Jeanette looked after me very well, explaining the h...

    Jeanette looked after me very well, explaining the haves and have have nots, and the dos and dont's, very clearly, and carefully. She was even... Jeanette looked after me very well, explaining the haves and have have nots, and the dos and dont's, very clearly, and carefully. She was even very patient with me when I decided to put a larger deposit on my account than I had first intended.Well done, Jeanette, great service! Read more Read less

    {"display":"CP","full_name":"CP","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    CP 23rd October 2026
  • 5.00/5

    Good telephone help

    Alice answered all my questions and allowed me to proceed with registration

    {"display":"NC","full_name":"NC","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    NC 23rd October 2026

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