we asked to be rung a 1pm and couldn't believe to hear the phone ring at 1pm - well done

Went in, opened a fixed rate bond, I am not always good at filling out forms, Tracey remembered this and asked if she could help, I gratefully excepted.

Tracy was very helpful and attentive in changing my mortgage product.

Excellent information about my 120 day ISA account and how I could transfer it straight away into a term ISA. Very efficient, very clear, very... Excellent information about my 120 day ISA account and how I could transfer it straight away into a term ISA. Very efficient, very clear, very helpful. Most impressed.. Also liked talking to a real person - important to keep branches on the high street. Read more Read less

Very friendly and helpful helping me choose which account to transfer my savings too

Tracy was very polite, knew all the information I required

I had a query with my bond Interest, which I took out a couple of years ago, at the end of the maturity date. It... I had a query with my bond Interest, which I took out a couple of years ago, at the end of the maturity date. It had slipped my mind, which I had two initial payments whic was paid into my bank account the previou year. The staff was very proffessional and accommodating dealing with this matter. Read more Read less

For nearly 10 years your Company has provided excellent service with a consistent empathy , expertise and professionalism. I am truly grateful.

I rarely visit the B.Soc branch . when ever I visit the branch I receive very good Service from the staff.