Paid advertisement
Smart Money People Logo
Newsletter
Go to business site

Voting in the Insurance choice awards 2026 is open - Vote here

Share this page
Link copied

Hinckley & Rugby Building Society reviews

Hinckley & Rugby Building Society Logo
Rated Excellent • 4.83/5

Hinckley & Rugby Building Society reviews

Verified business Last reviewed within 7 days Customer Satisfaction Champion Consumer Guardian
See more on their website Write a review

Review summary

People rate this company as Excellent based on 2,627 product reviews

Average score of 4.83/5
5 star
86%
4 star
10%
3 star
2%
2 star
1%
1 star
1%
Reviews for Hinckley & Rugby Building Society have trended negatively over the past 90 days

Hinckley & Rugby Building Society shines with genuinely friendly, helpful staff who make savings and mortgage dealings feel personal and straightforward. Their branches offer a warm welcome and clear advice, making the whole experience a pleasure. However, some find the online services basic and postal-only applications a bit old-fashioned, which can be frustrating.

Positive themes

  • Savings staff are friendly, knowledgeable and make opening accounts easy and pleasant. (54 mentions)
  • Mortgage team are helpful and professional with clear communication and personal care. (19 mentions)
  • Savings accounts offer competitive rates with good advice on options and transfers. (6 mentions)

Negative themes

  • Online services are basic and limited; postal-only applications feel outdated. (5 mentions)
Summarised by AI
Was this helpful?

About Hinckley & Rugby Building Society

Hinckley & Rugby Building Society is committed to providing an extensive range of competitive savings accounts and mortgage schemes and to providing the highest standards of customer service. Smart Money People is the place for Hinckley & Rugby Building Society reviews. Read and write reviews to help increase trust and transparency in Financial Services.

Hinckley & Rugby Building Society at a glance

Contact details

Website
Visit provider website

Reviews for Hinckley & Rugby Building Society

Showing 11 of 2627 company reviews • Last reviewed within 7 days

Easy to open account with good interest rates

Savings • 26th August 2026

We knew what we wanted and Kasey made it very easy for us. Thank you.

{"display":"MSF","full_name":"MSF","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
MSF
Rated Excellent • 5.00/5
Read more product reviews

Highly recommended

Savings • 26th August 2026

A very warm welcoming experience and very helpful customer service helped us guide our application to opening our new accounts and answered any and all... A very warm welcoming experience and very helpful customer service helped us guide our application to opening our new accounts and answered any and all of our questions honestly and thoughtfulness ensuring that I was satisfied that our account opening will be one where I feel confident and a valued customer. Read more Read less

{"display":"GazE","full_name":"GazE","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5.00/5
Read more product reviews
  • 5.00/5

    Courteous and kind

    Knew exactly what she was talking about very courteous pleasant woman gave us quite good info

    {"display":"Tom","full_name":"Tom","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Tom 26th August 2026
  • 5.00/5

    First Class Building Society

    I have no hesitation in recommending The Hinckley & Rugby Building Society, I have received nothing but first class service since opening my account some years ago.

    {"display":"Susan F","full_name":"Susan F","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Susan F 25th August 2026
  • 5.00/5

    Best building society

    The process of opening Isas was very straightforward and the staff were magnificent,very polite and helpful,there communication was outstanding,Diane well done.

    {"display":"Rico","full_name":"Rico","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Rico 25th August 2026
  • 5.00/5

    Cash ISA

    Staff were knowledgable and helpful in completing an application for a Fixed rate cash ISA. Only issue was when trying to do a bank transfer... Staff were knowledgable and helpful in completing an application for a Fixed rate cash ISA. Only issue was when trying to do a bank transfer the account number had 3 spaces within it and this is misleading as I could only enter the account number without spaces. Read more Read less

    {"display":"Pam G","full_name":"Pam G","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Pam G 24th August 2026
  • 5.00/5

    Excellent Service

    The customer service was excellent, no pressure, all questions answered and any concerns dealt with. We always feel that we can ask any questions and... The customer service was excellent, no pressure, all questions answered and any concerns dealt with. We always feel that we can ask any questions and they will be dealt with promptly and efficiently. Read more Read less

    {"display":"Gillian W","full_name":"Gillian W","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Gillian W 23rd August 2026
  • 5.00/5

    Excellent Customer Service

    Neil gave us excellent information and great customer service would definitely use him again

    {"display":"Denise Lesley Stretton","full_name":"Denise Lesley Stretton","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5.00/5

    Heartfelt Thanks!

    I came in to open an account and was immediately met with warmth and respect. Marie guided me through the process brilliantly, answering all my... I came in to open an account and was immediately met with warmth and respect. Marie guided me through the process brilliantly, answering all my questions using her extensive knowledge and expertise. She was friendly, very helpful and re-assuring. I will have no problem in recommending you to all my friends. Thank you all! Read more Read less

    {"display":"Marion Nancy Bartholomew","full_name":"Marion Nancy Bartholomew","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5.00/5

    Easy to open account lovely friendly team in branch

    Easy to open account lovely friendly team in branch

    {"display":"Jody ","full_name":"Jody ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Jody 21st August 2026
  • 4.00/5

    Building Societty experience on a Thursday afternoon

    I was served by Neil, who was professional and friendly. He answered my questions fully. He did point out that I could get a better... I was served by Neil, who was professional and friendly. He answered my questions fully. He did point out that I could get a better rate of interest with Hinckley & Rugby than my current building society. Read more Read less

    {"display":"Mrs J Stride","full_name":"Mrs J Stride","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Mrs J Stride 21st August 2026

    Products from Hinckley & Rugby Building Society

    Showing all products offered by Hinckley & Rugby Building Society

    We are Smart Money People

    Join 2 million active users who make better financial decisions with the power of reviews.

    Create an account

    Protecting trust by verifying companies and reviewers

    The only site that specialises in financial services

    Providing everyday people with a voice