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Hinckley & Rugby Building Society reviews

Hinckley & Rugby Building Society Logo
Rated Excellent • 4.83/5

Hinckley & Rugby Building Society reviews

Verified business Last reviewed within 7 days Customer Satisfaction Champion Consumer Guardian
See more on their website Write a review

Review summary

People rate this company as Excellent based on 2,596 product reviews

Average score of 4.83/5
5 star
86%
4 star
10%
3 star
2%
2 star
1%
1 star
1%
Reviews for Hinckley & Rugby Building Society have trended negatively over the past 90 days

Hinckley & Rugby Building Society shines with its friendly, knowledgeable staff who make savings and mortgage processes feel personal and straightforward. Many appreciate the local branches and excellent customer service, though some find the online system basic and the interest rates not always competitive. Overall, it’s a trusted place with a warm, old-fashioned touch.

Positive themes

  • Savings staff are friendly, helpful and make you feel valued in branch and on phone. (92 mentions)
  • Mortgage team is friendly and helpful with clear communication and efficient service. (35 mentions)
  • Savings products offer competitive rates and easy account setup with clear explanations. (59 mentions)

Negative themes

  • Online system is basic and limited compared to the excellent personal service. (5 mentions)
Summarised by AI
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About Hinckley & Rugby Building Society

Hinckley & Rugby Building Society is committed to providing an extensive range of competitive savings accounts and mortgage schemes and to providing the highest standards of customer service. Smart Money People is the place for Hinckley & Rugby Building Society reviews. Read and write reviews to help increase trust and transparency in Financial Services.

Hinckley & Rugby Building Society at a glance

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Reviews for Hinckley & Rugby Building Society

Showing 11 of 2596 company reviews • Last reviewed within 7 days

Great customer care

Mortgages • 5th August 2026

Every time I’ve had to contact the bank Ive got through really quickly and been greeted by friendly, knowledgeable and helpful staff.

{"display":"Baljit B","full_name":"Baljit B","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5.00/5
Read more product reviews

Staff were very friendly and helpful.

Savings • 5th August 2026

Staff were very friendly and helpful. Jo served us and was both of these.

{"display":"Customer ","full_name":"Customer ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5.00/5
Read more product reviews
  • 5.00/5

    Helpful staff

    Jo was really helpful, I didn’t have an appointment but she saw me straight away.

    {"display":"Clare C","full_name":"Clare C","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Clare C 4th August 2026
  • 5.00/5

    Child Savings Accounts

    I'd like to thank Kasey at the Castle Street branch for the excellent service she provided during both of my visits to open four children's... I'd like to thank Kasey at the Castle Street branch for the excellent service she provided during both of my visits to open four children's savings accounts. Throughout the process, she went above and beyond to help, making everything as straightforward and stress-free as possible. Her kindness, patience, and willingness to do everything she could to assist made a real difference. Kasey was professional, knowledgeable, and genuinely cared about helping us. She is a credit to the branch, and I couldn't have asked for better service. Thank you, Kasey. Read more Read less

    {"display":"Shree T","full_name":"Shree T","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Shree T 4th August 2026
  • 5.00/5

    Skilled and empathetic customer service

    As a consumer, the mortgage world I can be one of great anxieties. The customer service advisor was very skilled in knowledge and expertise which... As a consumer, the mortgage world I can be one of great anxieties. The customer service advisor was very skilled in knowledge and expertise which was so reassuring but also very empathetic which was greatly appreciated. All these qualities are needed and l was truly grateful. Read more Read less

    {"display":"Lynda S","full_name":"Lynda S","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Mortgages
    Lynda S 4th August 2026
  • 5.00/5

    customer service

    Excellent customer service and guidance.

    {"display":"Andrew ","full_name":"Andrew ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Andrew 3rd August 2026
  • 5.00/5

    Excellent friendly see from Kasey.

    Excellent friendly see from Kasey.

    {"display":"Greg ","full_name":"Greg ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Greg 3rd August 2026
  • 5.00/5

    Great customer service

    Jennifer carried on looking at options for me to transfer money, when I thought I wouldn't be able to. Much appreciated. Thanks

    {"display":"Maddy","full_name":"Maddy","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Maddy 3rd August 2026
  • 5.00/5

    Appointment was on time, the manager was friendly an...

    Appointment was on time, the manager was friendly and informative , she explained everything clearly and didn’t attempt to steer me in the direction of... Appointment was on time, the manager was friendly and informative , she explained everything clearly and didn’t attempt to steer me in the direction of a product I hadn’t requested . Read more Read less

    {"display":"Steve H","full_name":"Steve H","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Steve H 2nd August 2026
  • 5.00/5

    Cash ISA transfer

    The staff who called me were polite, professional and helpful in guiding me through the paperwork. The ISA Cash transfer was completed very promptly.

    {"display":"Peter B","full_name":"Peter B","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Peter B 1st August 2026
  • 5.00/5

    Deborah Winterton is a star

    Deborah Winterton was friendly professional and very helpful today 31/07/2026. Exceptional service. This review relates to her performance and not H & R in general.

    {"display":"Miss Baker","full_name":"Miss Baker","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Mortgages
    Miss Baker 31st July 2026

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