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Hinckley & Rugby Building Society reviews

Hinckley & Rugby Building Society Logo
Rated Excellent • 4.82/5

Hinckley & Rugby Building Society reviews

Verified business Last reviewed within 7 days Customer Satisfaction Champion Consumer Guardian
See more on their website Write a review

Review summary

People rate this company as Excellent based on 2,547 product reviews

Average score of 4.82/5
5 star
86%
4 star
10%
3 star
2%
2 star
1%
1 star
1%
Reviews for Hinckley & Rugby Building Society have trended positively over the past 90 days

Hinckley & Rugby Building Society shines with genuinely friendly, helpful staff who make savings and mortgage dealings feel personal and straightforward. People love being able to speak to real humans rather than machines, and the branches offer a warm, welcoming experience. However, some find the mortgage process slow and frustrating, with communication issues and outdated digital options holding things back.

Positive themes

  • Hinckley & Rugby Savings staff are friendly, patient and explain everything clearly.
  • Mortgage team at Hinckley & Rugby are helpful and provide clear advice.
  • Being able to speak to a real person rather than a machine is a big plus.

Negative themes

  • Mortgage process can be slow and frustrating with poor communication.
  • Savings accounts lack modern digital options and online access is limited.
  • Interest rates on some savings and mortgages are lower or outdated compared to others.
Summarised by AI
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About Hinckley & Rugby Building Society

Hinckley & Rugby Building Society is committed to providing an extensive range of competitive savings accounts and mortgage schemes and to providing the highest standards of customer service. Smart Money People is the place for Hinckley & Rugby Building Society reviews. Read and write reviews to help increase trust and transparency in Financial Services.

Hinckley & Rugby Building Society at a glance

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Reviews for Hinckley & Rugby Building Society

Showing 11 of 2547 company reviews • Last reviewed within 7 days

Katherine was very helpful and provided great service

Mortgages • 2nd July 2026

Katherine was very helpful and provided great service

{"display":"Taruna P","full_name":"Taruna P","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5.00/5
Read more product reviews

Linda has contacted me by telephone and has been ver...

Savings • 30th June 2026

Linda has contacted me by telephone and has been very helpful with the renewal of my 5 year cash Ida

{"display":"Sue Zmarzty","full_name":"Sue Zmarzty","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5.00/5
Read more product reviews
Reply from Hinckley & Rugby Building Society
Good morning, Thank you for taking the time to leave us a review. We're delighted to hear that Linda was very helpful when contacting you about the renewal of your 5-year cash ISA. It's great to know she was able to support you through the process, and we'll be sure to pass your kind feedback on to her, who I'm sure will really appreciate your comments. Thank you for choosing Hinckley & Rugby Building Society. We look forward to supporting you again in the future. If you’d like to have more of a say in shaping what we do, you might like to join our Member Panel. Find out more or register your interest here: hrbs.co.uk/member-panel
2nd July 2026
Hinckley & Rugby Building Society
  • 5.00/5

    Really helpful, and happy to speak to a person quick...

    Really helpful, and happy to speak to a person quickly when calling

    {"display":"Matthew Smith","full_name":"Matthew Smith","avatar":{"url":"\/assets\/uploads\/avatars\/users\/1687217.png"}}'s avatar
    Savings
    Matthew Smith 29th June 2026
  • 5.00/5

    The people are excellent to deal with but the on lin...

    The people are excellent to deal with but the on line system is very basic and limited

    {"display":"Chris","full_name":"Chris","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Chris 29th June 2026
  • 5.00/5

    Excellent service at Broughton Astley Branch !

    Excellent service at Broughton Astley Branch ! Nothing too much trouble .Michelle was knowledgeable able and really helpful

    {"display":"Denise Middleton","full_name":"Denise Middleton","avatar":{"url":"\/assets\/uploads\/avatars\/users\/1672627.png"}}'s avatar
  • 5.00/5

    Excellent service!

    I was assisted with my query about setting up our savings account online. The lady on the end of the phone had a nice manner... I was assisted with my query about setting up our savings account online. The lady on the end of the phone had a nice manner and provided me with the information I needed. First rate. Read more Read less

    {"display":"Chris S","full_name":"Chris S","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Chris S 26th June 2026
  • 5.00/5

    Polite and efficient.

    Polite and efficient. Solved my query

    {"display":"Hitesh S","full_name":"Hitesh S","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Mortgages
    Hitesh S 24th June 2026
  • 5.00/5

    Old account

    Old account - needed to find out if still live and if had savings with H & R. The information I was able to give... Old account - needed to find out if still live and if had savings with H & R. The information I was able to give was very little which led to what security check could be given. Alice was able to match historic details which goes back to 1993, our other issue was that council areas and Royal Mail had during this time changed our district and postcode. Alice provided details as to what to do re access to the account. Alice was polite and understood the issue, very helpful. Read more Read less

    {"display":"Christine L","full_name":"Christine L","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Christine L 24th June 2026
  • 5.00/5

    Staff at Broughton Astley branch are all very helpfu...

    Staff at Broughton Astley branch are all very helpful and friendly

    {"display":"Catherine M","full_name":"Catherine M","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Catherine M 24th June 2026
  • 5.00/5

    Broughton Astley branch staff..

    I use the Broughton Astley branch the staff there are always give you a smile and warm welcome

    {"display":"Richard J","full_name":"Richard J","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Richard J 23rd June 2026
  • 5.00/5

    Courteous staff, efficient service.

    Courteous staff, efficient service. Good to be able to have a personal service in a branch unlike banks.

    {"display":"Tim Brown","full_name":"Tim Brown","avatar":{"url":"\/assets\/uploads\/avatars\/users\/1680808.png"}}'s avatar
    Savings
    Tim Brown 23rd June 2026

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