Excellent, very efficient and friendly. I have used many products from Hinckley and Rugby over the years, as I find them most reliable. Neil was,... Excellent, very efficient and friendly. I have used many products from Hinckley and Rugby over the years, as I find them most reliable. Neil was, as always, very pleasant, took time to explain the products I was interested in, answered all my questions thoroughly and with great patience. Read more Read less

First class attention and best advice pleasantly offered

Excellent customer service. Each step explained carefully. All questions answered thoroughly. Neil gave time in a friendly, relaxed way in pleasant surroundings. I’ve used Hinckley... Excellent customer service. Each step explained carefully. All questions answered thoroughly. Neil gave time in a friendly, relaxed way in pleasant surroundings. I’ve used Hinckley and Rugby over many years as have other members of my family. I have always found the products offered competitive and counter staff courteous and very pleasant Read more Read less

Excellent customer service. I seldom make recommendations as people need to conduct research themselves. However, I cannot fault the customer service I received.

Looked for an account to save for Christmas 2026. Coalville helped me find the ideal account - the Christmas regular saver. I wanted regular monthly... Looked for an account to save for Christmas 2026. Coalville helped me find the ideal account - the Christmas regular saver. I wanted regular monthly saving with a good interest rate and the staff at Coalville helped me with the right home for my money. Lucy was very patient and informative, outlining the account benefits. Read more Read less

I arrived at the branch at a apparently busy and they were one member of staff short. Nevertheless I was impressed by the respect and... I arrived at the branch at a apparently busy and they were one member of staff short. Nevertheless I was impressed by the respect and kindness (as usual) I received. Though it was obvious the two ladies were under pressure due to the gathering queue and dealing with my needs as quickly as possible (opening a new savings account), I got no impression that they were impatiently trying to hurry me along - I am 82. Well done girls! Read more Read less

I regularly use the Hinckley & Rugby Building Society, Lutterworth Branch, for both easy access and longer term savings e.g. Fixed ISA and Notice Accounts.... I regularly use the Hinckley & Rugby Building Society, Lutterworth Branch, for both easy access and longer term savings e.g. Fixed ISA and Notice Accounts. Whenever I visit the Lutterworth Branch, I am usually greeted by a smiling Erica, who is always poised to help. Whether I am making an everyday transaction, or require information on a new product, Erica is ready to assist with whatever is required. I have complete trust in saving my funds with the H&RBS Lutterworth Branch, as there are no errors in either their transactional work or information / paperwork provided, when applicable. If Erica is not in position as you walk through the door, you can also rely on Amy or Nathalie to help you too, the 'Dream Team'. A huge thank you to the Lutterworth Branch, may you forever be on our High Street, unlike the four major banks who are no longer around! Read more Read less

Very good. Excellent customer service.

We would like to say Diane Harris gave us excellent customer service and asked many questions on what we wanted and how we would like... We would like to say Diane Harris gave us excellent customer service and asked many questions on what we wanted and how we would like to do it. This is normal service from your Nuneaton branch and we will continue to be a customer for as long as this service continues. Read more Read less