excellent custoemr service, friendly staff, very helpful, felt like a personal experience

Opened an easy access saver in branch by Rachel - very good, personal service, Clear explanation as to what was happening. Good to set up... Opened an easy access saver in branch by Rachel - very good, personal service, Clear explanation as to what was happening. Good to set up a nominated account for ease in the future as well. Taken to a nice quiet area of the branch for privacy. Read more Read less

After researching interest rates, Hinckley & Rugby were offering a competitive rate for fixed rate bonds. I have never had an account with you before,... After researching interest rates, Hinckley & Rugby were offering a competitive rate for fixed rate bonds. I have never had an account with you before, the advice, customer service was excellent; personal care tailored to my needs. I opened a savings bond and the efficiency and after care advice was sound and wise. I liked the personal, in-branch contact and friendliness of all the staff when it's now lost to on-line transactions. I needed to discuss options of what to do with my money following a family bereavement and appreciated their kindness and compassion. Read more Read less

Paid in some money, Neil was - as always - so friendly and helpful

Great service and always with a smile

The staff are very helpful and polite. They always explain all the rules and answer any questions you have about the account.

I've always found the staff to be very helpful, I have never felt that what I am asking for is too much trouble and have... I've always found the staff to be very helpful, I have never felt that what I am asking for is too much trouble and have always been served politely and with a smile, whilst ensuring all my needs have been met. Read more Read less

Neil was was very helpful and knowledgeable

I was met with a friendly welcome. all aspects of my enquiry were clearly explained and I felt my views were listened to. The only... I was met with a friendly welcome. all aspects of my enquiry were clearly explained and I felt my views were listened to. The only complaint I would have is that I attempted to assign my everyday Nationwide account to my newly opened Hinckley and Rugby account. I was unable to complete this because a physical bank statement was required. As is standard practice by every bank/building society I was encouraged to go paperless. I was able to access my online Nationwide account through the banking app and show or take screen shots of my statements in the presence of H & R staff. This is not acceptable. This makes me feel very frustrated and questioning 'What is the point of going paperless if Banks and Building Societies won't accept paperless applications?' Very frustrating. To conclude I was very happy with the staff at H & R who dealt with me on the day. Read more Read less