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Hinckley & Rugby Building Society reviews

Hinckley & Rugby Building Society Logo
Rated Excellent • 4.83/5

Hinckley & Rugby Building Society reviews

Verified business Last reviewed within 7 days Customer Satisfaction Champion Consumer Guardian
See more on their website Write a review

Review summary

People rate this company as Excellent based on 2,449 product reviews

Average score of 4.83/5
5 star
84%
4 star
11%
3 star
2%
2 star
1%
1 star
2%
Reviews for Hinckley & Rugby Building Society have trended negatively over the past 90 days

Hinckley & Rugby Building Society shines with genuinely friendly, helpful staff who make savings and mortgage dealings feel personal and straightforward. People love being able to speak to real humans rather than machines, and the branches offer a warm, welcoming experience. However, some find the mortgage process slow and frustrating, with communication issues and outdated digital options holding things back.

Positive themes

  • Hinckley & Rugby Savings staff are friendly, patient and explain everything clearly.
  • Mortgage team at Hinckley & Rugby are helpful and provide clear advice.
  • Being able to speak to a real person rather than a machine is a big plus.

Negative themes

  • Mortgage process can be slow and frustrating with poor communication.
  • Savings accounts lack modern digital options and online access is limited.
  • Interest rates on some savings and mortgages are lower or outdated compared to others.
Summarised by AI
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About Hinckley & Rugby Building Society

Hinckley & Rugby Building Society is committed to providing an extensive range of competitive savings accounts and mortgage schemes and to providing the highest standards of customer service. Smart Money People is the place for Hinckley & Rugby Building Society reviews. Read and write reviews to help increase trust and transparency in Financial Services.

Hinckley & Rugby Building Society at a glance

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Reviews for Hinckley & Rugby Building Society

Showing 11 of 2449 company reviews • Last reviewed within 7 days

Helpful When Opening a new ISA account

Savings • 3rd May 2026

I managed to get a good interest rate ISA and there customer service at opening the account for me and Micheala helping support me was... I managed to get a good interest rate ISA and there customer service at opening the account for me and Micheala helping support me was great when my bank made an error with my cheque. Read more Read less

{"display":"Valleyboy","full_name":"Valleyboy","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5/5
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Always super helpful over the counter, it’s a servic...

Savings • 2nd May 2026

Always super helpful over the counter, it’s a service unlike those you see in other high street banks

{"display":"Mrs B","full_name":"Mrs B","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5/5
Read more product reviews
  • 5/5

    Neil & the branch manger were extremely helpful today!

    Neil & the branch manger were extremely helpful today! Friendly and professional!

    {"display":"John","full_name":"John","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    John 1st May 2026
  • 5/5

    Neil at Rugby

    Neil was very helpful in a cheerful and knowledgeable manner. He answered our questions with care

    {"display":"Kevin B","full_name":"Kevin B","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Kevin B 30th April 2026
  • 5/5

    Very good service and very helpful staff to e highly...

    Very good service and very helpful staff to e highly recommended

    {"display":"Pierre E","full_name":"Pierre E","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Pierre E 30th April 2026
  • 5/5

    Katherine Lu offered great service when undertaking...

    Katherine Lu offered great service when undertaking a product transfer - prompt and efficient service

    {"display":"Jayne J","full_name":"Jayne J","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Mortgages
    Jayne J 30th April 2026
  • 5/5

    Smiling faces and a very warm welcome.

    Smiling faces and a very warm welcome. Jo helped with a passbook update which was done very quickly and efficiently. Asked me if there was... Smiling faces and a very warm welcome. Jo helped with a passbook update which was done very quickly and efficiently. Asked me if there was anything else that I could help with, which was great as I felt unhurried and not just a number…..like some other high street financial institutions. Traditional and modern, that’s exactly what i expected and that’s what I experienced at HRBS Nuneaton. Thank you Hinckley and Rugby Building Society, keep up fantastic customer service. Read more Read less

    {"display":"Gary P","full_name":"Gary P","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Gary P 25th April 2026
  • 5/5

    Telephone customer service

    very helpful person on the telephone

    {"display":"Harriet F","full_name":"Harriet F","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Harriet F 24th April 2026
  • 4/5

    Very friendly, proffessional & focussed staff.

    Very friendly & focussed staff. So helpful and sorted everything effeciently, with good explanation.

    {"display":"Andy Smith","full_name":"Andy Smith","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Andy Smith 23rd April 2026
  • 5/5

    Excellent service, especially over the phone.

    Excellent service, especially over the phone. My issue was sorted quickly, efficiently and Emma was very friendly and easy to deal with

    {"display":"Ruth ","full_name":"Ruth ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Ruth 23rd April 2026
  • 5/5

    Patient and Courteous

    Had problems creating an Online Account, primarily due to confusing information on password formatting on the website. Jennifer Williams was extremely helpful and patiently guided... Had problems creating an Online Account, primarily due to confusing information on password formatting on the website. Jennifer Williams was extremely helpful and patiently guided me through through the process to a successful conclusion. Thank you. Read more Read less

    {"display":"Edmund","full_name":"Edmund","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Edmund 23rd April 2026

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