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Hinckley & Rugby Building Society reviews

Hinckley & Rugby Building Society Logo
Rated Excellent • 4.82/5

Hinckley & Rugby Building Society reviews

Verified business Last reviewed within 7 days Customer Satisfaction Champion Consumer Guardian
See more on their website Write a review

Review summary

People rate this company as Excellent based on 2,560 product reviews

Average score of 4.82/5
5 star
86%
4 star
10%
3 star
2%
2 star
1%
1 star
1%
Reviews for Hinckley & Rugby Building Society have trended positively over the past 90 days

Hinckley & Rugby Building Society shines with genuinely friendly, helpful staff who make savings and mortgage dealings feel personal and straightforward. People love being able to speak to real humans rather than machines, and the branches offer a warm, welcoming experience. However, some find the mortgage process slow and frustrating, with communication issues and outdated digital options holding things back.

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About Hinckley & Rugby Building Society

Hinckley & Rugby Building Society is committed to providing an extensive range of competitive savings accounts and mortgage schemes and to providing the highest standards of customer service. Smart Money People is the place for Hinckley & Rugby Building Society reviews. Read and write reviews to help increase trust and transparency in Financial Services.

Hinckley & Rugby Building Society at a glance

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Reviews for Hinckley & Rugby Building Society

Showing 11 of 2560 company reviews • Last reviewed within 7 days

Great service !

Mortgages • 11th July 2026

Needed help online and rang up for help , Alice was superb in her attitude and helping me get back to my account. Great service !

{"display":"Wayne C","full_name":"Wayne C","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5.00/5
Read more product reviews

The advisor was very professional and quickly resolv...

Mortgages • 10th July 2026

The advisor was very professional and quickly resolved my query and helped me to set up my on-line account.

{"display":"V","full_name":"V","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
V
Rated Excellent • 5.00/5
Read more product reviews
  • 5.00/5

    Query about a verification code.

    Query about a verification code. Alice was very helpful, explained everything clearly.It was dealt with very professionally .

    {"display":"Keith L","full_name":"Keith L","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Keith L 10th July 2026
  • 5.00/5

    Good old fashioned customer service..

    Good old fashioned customer service from a forward thinking organisation. Unfortunately, it’s getting less and less these days.

    {"display":"Susan F","full_name":"Susan F","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Susan F 9th July 2026
  • 5.00/5

    Great customer service

    Thank you for taking time to help me with my account. Very kind and knowledgeable

    {"display":"Leigh R","full_name":"Leigh R","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Leigh R 9th July 2026
  • 5.00/5

    Efficient and friendly query handling

    Efficient and friendly service from Alice.

    {"display":"Peter S","full_name":"Peter S","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Peter S 9th July 2026
  • 5.00/5

    Alice was extremely helpful

    Alice was extremely helpful and nothing to too much trouble.

    {"display":"jeffrey h","full_name":"jeffrey h","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    jeffrey h 9th July 2026
  • 5.00/5

    Good air con on a very hot day, remembered by staff.

    Good air con on a very hot day, remembered by staff.

    {"display":"NA","full_name":"NA","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    NA 8th July 2026
  • 5.00/5

    Personal customer service is excellent.

    Personal customer service is excellent. Staff go above and beyond to help .

    {"display":"Miss S","full_name":"Miss S","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Miss S 7th July 2026
  • 5.00/5

    Excellent staff who are friendly, polite, knowledgea...

    Excellent staff who are friendly, polite, knowledgeable and professional. Neil was extremely helpful as always. We have saved with Hinkley and Rugby for almost 40... Excellent staff who are friendly, polite, knowledgeable and professional. Neil was extremely helpful as always. We have saved with Hinkley and Rugby for almost 40 years and have always been extremely happy with the service provided. Your Rugby staff should be highly commended and made your flag ship on how to run a successful branch. Read more Read less

    {"display":"Sue","full_name":"Sue","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Sue 7th July 2026
  • 5.00/5

    Spent some time interacting with Neal at the Rugby B...

    Spent some time interacting with Neal at the Rugby Branch today and he was cheerful and welcoming.i asked a couple of questions and and I... Spent some time interacting with Neal at the Rugby Branch today and he was cheerful and welcoming.i asked a couple of questions and and I was grateful for his knowledge. Read more Read less

    {"display":"Rob Goodwin","full_name":"Rob Goodwin","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Rob Goodwin 4th July 2026

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