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Hinckley & Rugby Building Society reviews

Hinckley & Rugby Building Society Logo
Rated Excellent • 4.84/5

Hinckley & Rugby Building Society reviews

Verified business Last reviewed within 7 days Customer Satisfaction Champion Consumer Guardian
See more on their website Write a review

Review summary

People rate this company as Excellent based on 2,706 product reviews

Average score of 4.84/5
5 star
86%
4 star
10%
3 star
2%
2 star
1%
1 star
1%
Reviews for Hinckley & Rugby Building Society have trended negatively over the past 90 days

Hinckley & Rugby Building Society shines with genuinely friendly, knowledgeable staff who make savings and mortgage dealings feel personal and straightforward. People love the ease of speaking to real people and the helpful, patient service whether in branch or on the phone. However, some find the lack of digital options and slow online processes a bit frustrating, especially for postal accounts and mortgage paperwork.

Positive themes

  • Hinckley & Rugby Savings staff are friendly, helpful and make everything easy to understand. (77 mentions)
  • Mortgage service is consistently professional and friendly with clear communication. (15 mentions)
  • Savings accounts offer competitive rates with straightforward setup and good advice. (6 mentions)
Summarised by AI
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About Hinckley & Rugby Building Society

Hinckley & Rugby Building Society is committed to providing an extensive range of competitive savings accounts and mortgage schemes and to providing the highest standards of customer service. Smart Money People is the place for Hinckley & Rugby Building Society reviews. Read and write reviews to help increase trust and transparency in Financial Services.

Hinckley & Rugby Building Society at a glance

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Reviews for Hinckley & Rugby Building Society

Showing 11 of 2706 company reviews • Last reviewed within 7 days

Jenny was very patient with me and was able to help...

Savings • 9th October 2026

Jenny was very patient with me and was able to help me complete everything I wanted to do today

{"display":"Elvis W","full_name":"Elvis W","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5.00/5
Read more product reviews

Very good

Savings • 8th October 2026

We have been saving with you for a long time Jeanette is very good at explaining savings options

{"display":"Mitzi","full_name":"Mitzi","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5.00/5
Read more product reviews
  • 5.00/5

    Overall Experience

    The overall experience was great, only down side was how long it takes you to refund overpayments once mortgage is cleared!

    {"display":"Nigel H","full_name":"Nigel H","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Mortgages
    Nigel H 8th October 2026
  • 5.00/5

    Customer Service.

    Customer Service. Sorted out my Log in Issues with patience, after an error on my part !!

    {"display":"Robert J","full_name":"Robert J","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Robert J 8th October 2026
  • 5.00/5

    Good service through every stage of my mortgage thro...

    Good service through every stage of my mortgage through to redemption

    {"display":"Shona M","full_name":"Shona M","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Mortgages
    Shona M 8th October 2026
  • 5.00/5

    Graham Field.

    Having been a customer of Hinckley & Rugby for many years via their Rugby Branch I have always experienced excellent service from the members of... Having been a customer of Hinckley & Rugby for many years via their Rugby Branch I have always experienced excellent service from the members of staff. In actual fact it is always a pleasure to visit the branch and enjoy the friendly atmosphere which prevails. Read more Read less

    {"display":"Graham Frank Field","full_name":"Graham Frank Field","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Graham Frank Field 8th October 2026
  • 5.00/5

    Needed an update on my 5 yr cash isa.

    Needed an update on my 5 yr cash isa. My initial contact ( mobile ) was answered promptly & my questions were answered with speed... Needed an update on my 5 yr cash isa. My initial contact ( mobile ) was answered promptly & my questions were answered with speed & efficiency. However towards the end of the call contact was lost with you entirely due to my mobile phone. I can’t remember the ladies name but she was very reassuring ( l was impressed). On my call back l spoke with another colleague ( Alice ) who completed all questions and gave me complete confidence. Thank both of you. Read more Read less

    {"display":"David Rea","full_name":"David Rea","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    David Rea 7th October 2026
  • 5.00/5

    My questions were investigated thoroughly and profes...

    My questions were investigated thoroughly and professionally.

    {"display":"Anthony W","full_name":"Anthony W","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Anthony W 6th October 2026
  • 5.00/5

    Jenny was super, very helpful

    Jenny was super, very helpful! I got all the info I needed

    {"display":"Dan B","full_name":"Dan B","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Dan B 4th October 2026
  • 3.00/5

    Good savings range

    Paperwork hard to follow and would prefer payment direct to my none h&r account, but could not see an option for that. Call from branch excellent

    {"display":"S T","full_name":"S T","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    S T 4th October 2026
  • 5.00/5

    Helpful advice on 60 Day account...

    Very helpful advice on how to manage the 60 Day account because I have been trying to buy a house but have had a few... Very helpful advice on how to manage the 60 Day account because I have been trying to buy a house but have had a few set backs so have had to ask for cancellation and then change my plans several times. Read more Read less

    {"display":"Ann C","full_name":"Ann C","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Ann C 2nd October 2026

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