I spoke with a member of staff called Alice. This member of staff was a absolute credit to H&R. She was patient, great communication skills... I spoke with a member of staff called Alice. This member of staff was a absolute credit to H&R. She was patient, great communication skills and her technical ability were superb. She will go along way in the company. Thank you Alice. Read more Read less

So fast and easy to apply for the mortgage from H&R .

The situation was outside of the norm for most lenders, and for Hinckley have gone above & beyond by offering a loan above the usual... The situation was outside of the norm for most lenders, and for Hinckley have gone above & beyond by offering a loan above the usual LTV limits, whilst also assessing the income with a flexible attitude. A fantastic result and clear demonstration of the Societies pragmatism. Read more Read less

Tried to create an online account, but had some issues which the customer service lady helped resolve for me. She was patient and easy to... Tried to create an online account, but had some issues which the customer service lady helped resolve for me. She was patient and easy to understand and resolved the issue quickly.. Read more Read less

Complete comprehension of the problem and resolution

Katherine was excellent, patient and a great ambassador for your company!!

I managed to get a good interest rate ISA and there customer service at opening the account for me and Micheala helping support me was... I managed to get a good interest rate ISA and there customer service at opening the account for me and Micheala helping support me was great when my bank made an error with my cheque. Read more Read less

Always super helpful over the counter, it’s a service unlike those you see in other high street banks

Neil & the branch manger were extremely helpful today! Friendly and professional!