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Hinckley & Rugby Building Society reviews

Hinckley & Rugby Building Society Logo
Rated Excellent • 4.83/5

Hinckley & Rugby Building Society reviews

Verified business Last reviewed within 7 days Customer Satisfaction Champion Consumer Guardian
See more on their website Write a review

Review summary

People rate this company as Excellent based on 2,440 product reviews

Average score of 4.83/5
5 star
84%
4 star
11%
3 star
2%
2 star
1%
1 star
2%
Reviews for Hinckley & Rugby Building Society have trended negatively over the past 90 days

Hinckley & Rugby Building Society shines with genuinely friendly, helpful staff who make savings and mortgage dealings feel personal and straightforward. People love being able to speak to real humans rather than machines, and the branches offer a warm, welcoming experience. However, some find the mortgage process slow and frustrating, with communication issues and outdated digital options holding things back.

Positive themes

  • Hinckley & Rugby Savings staff are friendly, patient and explain everything clearly.
  • Mortgage team at Hinckley & Rugby are helpful and provide clear advice.
  • Being able to speak to a real person rather than a machine is a big plus.

Negative themes

  • Mortgage process can be slow and frustrating with poor communication.
  • Savings accounts lack modern digital options and online access is limited.
  • Interest rates on some savings and mortgages are lower or outdated compared to others.
Summarised by AI
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About Hinckley & Rugby Building Society

Hinckley & Rugby Building Society is committed to providing an extensive range of competitive savings accounts and mortgage schemes and to providing the highest standards of customer service. Smart Money People is the place for Hinckley & Rugby Building Society reviews. Read and write reviews to help increase trust and transparency in Financial Services.

Hinckley & Rugby Building Society at a glance

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Reviews for Hinckley & Rugby Building Society

Showing 11 of 2440 company reviews • Last reviewed within 7 days

Excellent service, especially over the phone.

Savings • 23rd April 2026

Excellent service, especially over the phone. My issue was sorted quickly, efficiently and Emma was very friendly and easy to deal with

{"display":"Ruth ","full_name":"Ruth ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5/5
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Patient and Courteous

Savings • 23rd April 2026

Had problems creating an Online Account, primarily due to confusing information on password formatting on the website. Jennifer Williams was extremely helpful and patiently guided... Had problems creating an Online Account, primarily due to confusing information on password formatting on the website. Jennifer Williams was extremely helpful and patiently guided me through through the process to a successful conclusion. Thank you. Read more Read less

{"display":"Edmund","full_name":"Edmund","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5/5
Read more product reviews
  • 5/5

    So nice to speak real, friendly and helpful people

    I like to talk to real people and the staff I spoke to at H&R were great

    {"display":"Jonathan I","full_name":"Jonathan I","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Jonathan I 21st April 2026
  • 5/5

    The adviser I spoke to was very pleasant and informa...

    The adviser I spoke to was very pleasant and informative about my query.

    {"display":"Baldes Aujla","full_name":"Baldes Aujla","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Baldes Aujla 21st April 2026
  • 5/5

    Friendly, polite and efficient service.

    Friendly, polite and efficient service.

    {"display":"John S","full_name":"John S","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    John S 21st April 2026
  • 5/5

    My local Hinckley & Rugby (SOUTH WIGSTON Leicestershire

    My local Hinckley & Rugby (SOUTH WIGSTON Leicestershire) is the most supportive, polite, helpful and advisory building society I have ever used. Just one example... My local Hinckley & Rugby (SOUTH WIGSTON Leicestershire) is the most supportive, polite, helpful and advisory building society I have ever used. Just one example of their help was, when I had issues with the DWP who had made an error in my payments. They were so supportive and helped me get over that stress of that so well. They have also given me some very handy tips on savings, ISA's and many other things they offer. Would highly recommend. Read more Read less

    {"display":"Mrs S","full_name":"Mrs S","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Mrs S 21st April 2026
  • 5/5

    I lost my passbook and all details of my account so...

    I lost my passbook and all details of my account so I called customer services and spoke to Jennifer. She was very polite and helpful... I lost my passbook and all details of my account so I called customer services and spoke to Jennifer. She was very polite and helpful and guided me through the process, gave me all the information I needed and explained about the online platform and how to register. Read more Read less

    {"display":"Mark B","full_name":"Mark B","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Mark B 21st April 2026
  • 5/5

    Pleasant support experience

    Helpful and friendly. Dealt with my issue promptly in a professional yet friendly manner.

    {"display":"Amir A","full_name":"Amir A","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Amir A 21st April 2026
  • 5/5

    Very good customer service.

    Very good customer service, can actually speak to a person which means a lot.

    {"display":"Mark Fretter","full_name":"Mark Fretter","avatar":{"url":"\/assets\/uploads\/avatars\/users\/1529737.png"}}'s avatar
    Savings
    Mark Fretter 21st April 2026
  • 4/5

    Great Building Society to invest money.

    I invested some of my pension lump sum 6 years ago into a rainy day 90 day notice account. I get a reasonable interest rate... I invested some of my pension lump sum 6 years ago into a rainy day 90 day notice account. I get a reasonable interest rate without having to continually change to different accounts. Unlike other banks, I still have a branch local to me so can visit them as and when I need to make a withdrawal. Read more Read less

    {"display":"Jean","full_name":"Jean","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Jean 20th April 2026
  • 5/5

    Great to do business locally and with friendly people.

    Great to do business locally and with friendly people.

    {"display":"Nick","full_name":"Nick","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Nick 20th April 2026

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