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Hinckley & Rugby Building Society reviews

Hinckley & Rugby Building Society Logo
Rated Excellent • 4.79/5

Hinckley & Rugby Building Society reviews

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Verified business Last reviewed within 14 days

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These badges highlight financial providers that are consistently rated top by customers. It’s a clear sign you’re dealing with a trusted, highly-rated company. Find out more about how these badges work.

Customer Satisfaction Champion

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These badges highlight financial providers that are consistently rated top by customers. It’s a clear sign you’re dealing with a trusted, highly-rated company. Find out more about how these badges work.

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Review summary

People rate this company as Excellent based on 1,945 product reviews

Average score of 4.79/5
5 star
84%
4 star
11%
3 star
2%
2 star
1%
1 star
2%
Reviews for Hinckley & Rugby Building Society have trended positively over the past 90 days

Hinckley and Rugby really shine with their friendly, helpful staff who make opening savings accounts and handling mortgages a breeze. People love the personal touch and clear explanations, even if some wish for more digital options. On the downside, a few found mortgage processing slow and communication patchy, plus the old-school paper-based account setup can feel a bit clunky.

Positive themes

  • Hinckley and Rugby's staff are consistently friendly, helpful and make everything easy.
  • Opening savings accounts at Hinckley and Rugby is quick and staff explain everything clearly.
  • Mortgage service at Hinckley and Rugby is personal and supportive with clear advice.

Negative themes

  • Mortgage processing can be slow with poor communication causing stress for some.
  • Account opening relies heavily on paper forms and cheques which feels outdated.
  • Security concerns raised over phone disclosure of account details during account opening.
Summarised by AI
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About Hinckley & Rugby Building Society

Hinckley & Rugby Building Society is committed to providing an extensive range of competitive savings accounts and mortgage schemes and to providing the highest standards of customer service. Smart Money People is the place for Hinckley & Rugby Building Society reviews. Read and write reviews to help increase trust and transparency in Financial Services.

Hinckley & Rugby Building Society at a glance

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Reviews for Hinckley & Rugby Building Society

Showing 11 of 1945 company reviews • Last reviewed within 14 days

Rachel Tebbutt

Savings • 13th December 2025

I saw Rachel Tebbutt and she guided me on how to open a treasurer's account. She explained the process and extremely helpful

{"display":"D Allen","full_name":"D Allen","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5/5
Read more product reviews

Phenomenal completion team!

Mortgages • 12th December 2025

I wanted to make a special effort to say how fantastic Callum and Danielle in the completions team have been. Phenomenal customer service and really went above and beyond.

{"display":"Hannah Matthews","full_name":"Hannah Matthews","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5/5
Read more product reviews
  • 5/5

    Knowledgeable, friendly, efficient Staff.

    We wanted to open Regular savings accounts for our 4 Grandchildren and make transfers from existing accounts. Questions asked online were answered very promptly [Thanks... We wanted to open Regular savings accounts for our 4 Grandchildren and make transfers from existing accounts. Questions asked online were answered very promptly [Thanks Jennifer], and then forms collected from Hinckley Branch for later completion. Both visits were very positive. Good explanations of the accounts and processes and processing of the paperwork. [Thanks Kasey and Jade]. The new accounts were visible online by the next day. Read more Read less

    {"display":"Tony S","full_name":"Tony S","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Tony S 12th December 2025
  • 5/5

    H&R have a fantastic common sense approach to lendin...

    H&R have a fantastic common sense approach to lending and underwriting. They never make you feel like you are just corresponding with a portal. The... H&R have a fantastic common sense approach to lending and underwriting. They never make you feel like you are just corresponding with a portal. The whole experience was excellent and I couldn't recommend them any higher. Read more Read less

    {"display":"Dee S","full_name":"Dee S","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Mortgages
    Dee S 12th December 2025
  • 4/5

    A delight touse

    All very friendly, polite, quick, efficient and straightforward. It’s always a delight to use the Rugby branch.

    {"display":"Captain Tim","full_name":"Captain Tim","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Captain Tim 10th December 2025
  • 5/5

    Thank you Chloe.

    Thank you Chloe. Excellent service.

    {"display":"Ken","full_name":"Ken","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Ken 10th December 2025
  • 5/5

    Complete satisfaction.

    Whatever my query we get complete satisfaction with outcome

    {"display":"Tim Malin","full_name":"Tim Malin","avatar":{"url":"\/assets\/uploads\/avatars\/users\/1316271.png"}}'s avatar
    Savings
    Tim Malin 7th December 2025
  • 5/5

    Excellent service both on the phone and in person.

    Excellent service both on the phone and in person when visiting the branch from Jamie who was very professional and knowledgeable as well as being very pleasant.

    {"display":"Annette ","full_name":"Annette ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Annette 6th December 2025
  • 5/5

    A very good local building society.

    A very good local building society. Traditional values are important and the HRBS do live these values every day.

    {"display":"Stuart W","full_name":"Stuart W","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Stuart W 6th December 2025
  • 5/5

    30 years of fantastic customer service

    30+ years of fantastic customer service from the team at the Rugby branch. Initially with mortgages and more recently with savings products.

    {"display":"David Owen","full_name":"David Owen","avatar":{"url":"\/assets\/uploads\/avatars\/users\/1312702.png"}}'s avatar
    Savings
    David Owen 5th December 2025
  • 5/5

    Professional environment

    On coming into the society all our questions were answered with politeness and professionalism.

    {"display":"Susan Webb","full_name":"Susan Webb","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Susan Webb 5th December 2025

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