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Hinckley & Rugby Building Society reviews

Hinckley & Rugby Building Society Logo
Rated Excellent 4.83/5

Hinckley & Rugby Building Society reviews

Verified business Last reviewed within 7 days Customer Satisfaction Champion Consumer Guardian

Review summary

People rate this company as Excellent based on 2,658 product reviews

Average score of 4.83/5
5 star
86%
4 star
10%
3 star
2%
2 star
1%
1 star
1%
Reviews for Hinckley & Rugby Building Society have trended negatively over the past 90 days

Hinckley & Rugby Building Society shines with genuinely friendly, helpful staff who make savings and mortgage dealings feel personal and straightforward. Their branches offer a warm welcome and clear advice, making the whole experience a pleasure. However, some find the online services basic and postal-only applications a bit old-fashioned, which can be frustrating.

Positive themes

  • Savings staff are friendly, knowledgeable and make opening accounts easy and pleasant. (54 mentions)
  • Mortgage team are helpful and professional with clear communication and personal care. (19 mentions)
  • Savings accounts offer competitive rates with good advice on options and transfers. (6 mentions)

Negative themes

  • Online services are basic and limited; postal-only applications feel outdated. (5 mentions)
Summarised by AI
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About Hinckley & Rugby Building Society

Hinckley & Rugby Building Society is committed to providing an extensive range of competitive savings accounts and mortgage schemes and to providing the highest standards of customer service. Smart Money People is the place for Hinckley & Rugby Building Society reviews. Read and write reviews to help increase trust and transparency in Financial Services.

Hinckley & Rugby Building Society at a glance

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Reviews for Hinckley & Rugby Building Society

Showing 11 of 2658 company reviews Last reviewed within 7 days

I thought I had mislaid my online login and password...

Savings 14th September 2026

I thought I had mislaid my online login and password, but Alice soon realised I hadn't actually signed up for online banking with you! She... I thought I had mislaid my online login and password, but Alice soon realised I hadn't actually signed up for online banking with you! She explained what I had to do clearly and didn't make me feel foolish!! Read more Read less

Rated Excellent 5.00/5
Read more product reviews

Excellent customer service at a...

Savings 14th September 2026

Responsive helpful accessible customer service at all times

Rated Excellent 5.00/5
Read more product reviews
  • 5.00/5

    Excellent team at Coalville.

    Excellent team at Coalville. Good advice on savings. Very patient and knowledgeable.

    {"display":"JC","full_name":"JC","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    JC 13th September 2026
  • 5.00/5

    Ollie is so patient,and very carefully ,actioned my...

    Ollie is so patient,and very carefully ,actioned my request ,explaining to me what he had done.As a senior citizen who needs a little help,l felt... Ollie is so patient,and very carefully ,actioned my request ,explaining to me what he had done.As a senior citizen who needs a little help,l felt very at ease,.and he didn’t rush me .Ollie is a credit to H&R , Thank you Read more Read less

    {"display":"Lilian M","full_name":"Lilian M","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Lilian M 11th September 2026
  • 5.00/5

    Settlement

    I had a telephone conversation today 10/09/26. The member of Staff was very helpful unfortunately I did get her name . Just to say big... I had a telephone conversation today 10/09/26. The member of Staff was very helpful unfortunately I did get her name . Just to say big Thank you for the explanation I was given Read more Read less

    {"display":"Lynda keenan","full_name":"Lynda keenan","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Mortgages
    Lynda keenan 10th September 2026
  • 5.00/5

    Always helpful service - Jennifer.

    Jennifer was warm, engaging and helpful. My call related to transfer of funds, all the aspects of the transaction were explained, and I was steered towards other useful services.

    {"display":"Clinton Drackett","full_name":"Clinton Drackett","avatar":{"url":"\/assets\/uploads\/avatars\/users\/1757867.png"}}'s avatar
    Savings
    Clinton Drackett 10th September 2026
  • 5.00/5

    Customer service

    I found Linda most helpful even though she had other customers to deal with as well as helping set me on the right path during... I found Linda most helpful even though she had other customers to deal with as well as helping set me on the right path during my form-filling in the branch today Read more Read less

    {"display":"Nicholas brown","full_name":"Nicholas brown","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Nicholas brown 9th September 2026
  • 5.00/5

    Tracey was knowledgeable, helpful and pleasant.

    Tracey was knowledgeable, helpful and pleasant.

    {"display":"Sharon W","full_name":"Sharon W","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Sharon W 9th September 2026
  • 5.00/5

    Empathetic and effective response

    Needing to make a payment as matter of urgency the response was sympathetic, controlled and effective. Very reassuring.

    {"display":"Paul D","full_name":"Paul D","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Mortgages
    Paul D 9th September 2026
  • 4.00/5

    Overall very good experience I had a problem with th...

    Overall very good experience I had a problem with the dates and spoke to a lovely woman who helped me find what I was looking... Overall very good experience I had a problem with the dates and spoke to a lovely woman who helped me find what I was looking for very professionally done very pleased Read more Read less

    {"display":"Harrison ","full_name":"Harrison ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Mortgages
    Harrison 9th September 2026
  • 5.00/5

    I have a fantastic experience with the society .

    I have a fantastic experience with the society . Thanks you for your help & support

    {"display":"Prasun Mandal","full_name":"Prasun Mandal","avatar":{"url":"\/assets\/uploads\/avatars\/users\/1757207.png"}}'s avatar
    Mortgages
    Prasun Mandal 8th September 2026

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