Hinckley & Rugby Building Society Reviews

Ratings based on 167 reviews Last review 2 days ago
4.57 / 5Amazing overall rating

Hinckley & Rugby Building Society is committed to providing an extensive range of competitive savings accounts and mortgage schemes and to providing the highest standards of customer service. Smart Money People is the place for Hinckley & Rugby...

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Hinckley & Rugby Building Society is committed to providing an extensive range of competitive savings accounts and mortgage schemes and to providing the highest standards of customer service. Smart Money People is the place for Hinckley & Rugby Building Society reviews. Read and write reviews to help increase trust and transparency in Financial Services.

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Your Hinckley & Rugby Building Society Reviews (167)

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27th October 2020

Unsurpassed Service

I have been a customer of H&RBS for a few years. Every time I have visited the Hinckley branch on Castle Street the staff have been pleasant and very helpful. They are knowledgeable about their products, and are willing to explain the details of...

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I have been a customer of H&RBS for a few years. Every time I have visited the Hinckley branch on Castle Street the staff have been pleasant and very helpful. They are knowledgeable about their products, and are willing to explain the details of their different accounts.
The reason that I've not given 10 stars in response to recommendation to a friend is that I'm sure that there are financial establishments that offer larger interests rates.

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21st October 2020

Great rates and fabulous staff

Really happy with my experience so far. Picked Hinckley & Rugby due to the great rates for savings but have been massively impressed with their customer service. Swift and efficient application process and a lovely friendly lady even contacted me to...

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Really happy with my experience so far. Picked Hinckley & Rugby due to the great rates for savings but have been massively impressed with their customer service. Swift and efficient application process and a lovely friendly lady even contacted me to let me know I had forgotten to enclose a form of ID. Don’t say this very often about an organisation in the banking sector but the process felt very personal and I would highly recommend using them!

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1st October 2020

Very helpful organisation

My mortgage process with Hinckley was very straightforward. The staff were very polite and helpful, especially Gill Webster.

Reply from Hinckley & Rugby Building Society
Thank you for your five-star rating! It’s great to hear that everything went so smoothly. We’ve passed your praise onto the team, and Jill in particular.
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1st October 2020

It took a really long time and it was difficult to find out what was going on

The initial offer was quick and attractive. It wasn’t tricky assembling all the necessary data under lockdown but once it was submitted it took a long time and the final offer was different (more expensive) but by then I had no other options. I wasn’t ...

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The initial offer was quick and attractive. It wasn’t tricky assembling all the necessary data under lockdown but once it was submitted it took a long time and the final offer was different (more expensive) but by then I had no other options. I wasn’t continually told the offer wasn’t imminent but it took over a month to finish the endgame

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7th September 2020

Do not have online banking in 2020 - unbelievable

Poor service - will not accept your ID electronically including bank statements, passport and/or driving licence - how is this possible - I now have to send these as hard copies in the post with a danger of losing them - can you not move in to the...

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Poor service - will not accept your ID electronically including bank statements, passport and/or driving licence - how is this possible - I now have to send these as hard copies in the post with a danger of losing them - can you not move in to the 21st century - This is a waste of my time and yours unbelievable