Old account - needed to find out if still live and if had savings with H & R. The information I was able to give... Old account - needed to find out if still live and if had savings with H & R. The information I was able to give was very little which led to what security check could be given. Alice was able to match historic details which goes back to 1993, our other issue was that council areas and Royal Mail had during this time changed our district and postcode. Alice provided details as to what to do re access to the account. Alice was polite and understood the issue, very helpful. Read more Read less

Staff at Broughton Astley branch are all very helpful and friendly

I use the Broughton Astley branch the staff there are always give you a smile and warm welcome

Courteous staff, efficient service. Good to be able to have a personal service in a branch unlike banks.

Fixed term ISA . Competitive deals. Maturity assistance.

I spoke with Jennifer Williams to arrange to transfer some money. Jennifer was helpful, polite and informative, making the whole process easy. Any questions about... I spoke with Jennifer Williams to arrange to transfer some money. Jennifer was helpful, polite and informative, making the whole process easy. Any questions about the process were answered clearly, with all information provided on what to expect for the transfer. Read more Read less

Jennifer was very polite and efficient. She understood my query and helped me resolve it quickly and then talked me through how to download the... Jennifer was very polite and efficient. She understood my query and helped me resolve it quickly and then talked me through how to download the app to avoid the issue happening again. Great service. Thank you. Read more Read less

I was dealt with by Casey(?) at the Hinckley Branch who was both extremely helpful and efficient. Sorry if I misheard her name.

Very friendly, good communication, good offers. Very informative.