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Hinckley & Rugby Building Society reviews

Hinckley & Rugby Building Society Logo
Rated Excellent • 4.83/5

Hinckley & Rugby Building Society reviews

Verified business Last reviewed within 7 days Customer Satisfaction Champion Consumer Guardian
See more on their website Write a review

Review summary

People rate this company as Excellent based on 2,616 product reviews

Average score of 4.83/5
5 star
86%
4 star
10%
3 star
2%
2 star
1%
1 star
1%
Reviews for Hinckley & Rugby Building Society have trended negatively over the past 90 days

Hinckley & Rugby Building Society shines with its friendly, knowledgeable staff who make savings and mortgage processes feel personal and straightforward. Many appreciate the local branches and excellent customer service, though some find the online system basic and the interest rates not always competitive. Overall, it’s a trusted place with a warm, old-fashioned touch.

Positive themes

  • Savings staff are friendly, helpful and make you feel valued in branch and on phone. (92 mentions)
  • Mortgage team is friendly and helpful with clear communication and efficient service. (35 mentions)
  • Savings products offer competitive rates and easy account setup with clear explanations. (59 mentions)

Negative themes

  • Online system is basic and limited compared to the excellent personal service. (5 mentions)
Summarised by AI
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About Hinckley & Rugby Building Society

Hinckley & Rugby Building Society is committed to providing an extensive range of competitive savings accounts and mortgage schemes and to providing the highest standards of customer service. Smart Money People is the place for Hinckley & Rugby Building Society reviews. Read and write reviews to help increase trust and transparency in Financial Services.

Hinckley & Rugby Building Society at a glance

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Reviews for Hinckley & Rugby Building Society

Showing 11 of 2616 company reviews • Last reviewed within 7 days

Very quick response to a slightly complicated request.

Savings • 20th August 2026

Very quick response to a slightly complicated request. The only negative point is that the product is transactable only by post and the building society... Very quick response to a slightly complicated request. The only negative point is that the product is transactable only by post and the building society doesn't have a FREEPOST address or provide reply-paid envelopes, so transacting is costly. Read more Read less

{"display":"Richard W","full_name":"Richard W","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5.00/5
Read more product reviews

Really helpful advice and understanding from Anne-Ma...

Mortgages • 19th August 2026

Really helpful advice and understanding from Anne-Marie of issue raised. Professionally dealt with.

{"display":"David H","full_name":"David H","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5.00/5
Read more product reviews
  • 5.00/5

    Answered my questions in an understandable, friendly...

    Answered my questions in an understandable, friendly manner. Also tried to upsell a product.

    {"display":"AFCB","full_name":"AFCB","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    AFCB 19th August 2026
  • 5.00/5

    very helpful and quick to find a solution to my prob...

    very helpful and quick to find a solution to my problem. A pleasure to deal with

    {"display":"Simon. and Joan Taylor","full_name":"Simon. and Joan Taylor","avatar":{"url":"\/assets\/uploads\/avatars\/users\/1752557.png"}}'s avatar
  • 5.00/5

    online banking

    Jennifer Williams was very efficient excellent and answered all my questions promptly.

    {"display":"Karen P","full_name":"Karen P","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Karen P 18th August 2026
  • 5.00/5

    ISA transfer assistance

    Lauren H , identified an issue with our ISA transfer , made contact and made communication easy. All looks like it’s back on track.

    {"display":"Lynn B","full_name":"Lynn B","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Lynn B 17th August 2026
  • 5.00/5

    Lutterworth branch.

    Easy to contact and set up appointment. Lutterworth branch very helpful when setting up our new ISAs.

    {"display":"Tony ","full_name":"Tony ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Tony 17th August 2026
  • 4.00/5

    used local branch very helpful and friendly

    used local branch very helpful and friendly

    {"display":"stewart langworthl","full_name":"stewart langworthl","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    stewart langworthl 14th August 2026
  • 5.00/5

    Personal service was excellent and exactly what I ha...

    Personal service was excellent and exactly what I have always expected from the Society

    {"display":"Margaret A","full_name":"Margaret A","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Margaret A 13th August 2026
  • 5.00/5

    Excellent customer service.

    Excellent customer service. Explained everything clearly and without any pressure. Linda and the team we friendly and nothing g was too much trouble even on... Excellent customer service. Explained everything clearly and without any pressure. Linda and the team we friendly and nothing g was too much trouble even on the hottest day of the week. Thankyou. Read more Read less

    {"display":"Jane D","full_name":"Jane D","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Jane D 13th August 2026
  • 5.00/5

    Super helpful, explained the detail I needed in a la...

    Super helpful, explained the detail I needed in a language I could understand to help my husband and I make sound decisions on nexts steps

    {"display":"Paula B","full_name":"Paula B","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Mortgages
    Paula B 13th August 2026

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