Paid advertisement
Smart Money People Logo
Newsletter
Go to business site

Voting in the Insurance choice awards 2026 is open - Vote here

Share this page
Link copied

Hinckley & Rugby Building Society reviews

Hinckley & Rugby Building Society Logo
Rated Excellent • 4.82/5

Hinckley & Rugby Building Society reviews

Verified business Last reviewed within 7 days Customer Satisfaction Champion Consumer Guardian
See more on their website Write a review

Review summary

People rate this company as Excellent based on 2,588 product reviews

Average score of 4.82/5
5 star
86%
4 star
10%
3 star
2%
2 star
1%
1 star
1%
Reviews for Hinckley & Rugby Building Society have trended negatively over the past 90 days

Hinckley & Rugby Building Society shines with its friendly, knowledgeable staff who make savings and mortgage processes feel personal and straightforward. Many appreciate the local branches and excellent customer service, though some find the online system basic and the interest rates not always competitive. Overall, it’s a trusted place with a warm, old-fashioned touch.

Positive themes

  • Savings staff are friendly, helpful and make you feel valued in branch and on phone. (92 mentions)
  • Mortgage team is friendly and helpful with clear communication and efficient service. (35 mentions)
  • Savings products offer competitive rates and easy account setup with clear explanations. (59 mentions)

Negative themes

  • Online system is basic and limited compared to the excellent personal service. (5 mentions)
Summarised by AI
Was this helpful?

About Hinckley & Rugby Building Society

Hinckley & Rugby Building Society is committed to providing an extensive range of competitive savings accounts and mortgage schemes and to providing the highest standards of customer service. Smart Money People is the place for Hinckley & Rugby Building Society reviews. Read and write reviews to help increase trust and transparency in Financial Services.

Hinckley & Rugby Building Society at a glance

Contact details

Website
Visit provider website

Reviews for Hinckley & Rugby Building Society

Showing 11 of 2588 company reviews • Last reviewed within 7 days

Appointment was on time, the manager was friendly an...

Savings • 2nd August 2026

Appointment was on time, the manager was friendly and informative , she explained everything clearly and didn’t attempt to steer me in the direction of... Appointment was on time, the manager was friendly and informative , she explained everything clearly and didn’t attempt to steer me in the direction of a product I hadn’t requested . Read more Read less

{"display":"Steve H","full_name":"Steve H","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5.00/5
Read more product reviews

Cash ISA transfer

Savings • 1st August 2026

The staff who called me were polite, professional and helpful in guiding me through the paperwork. The ISA Cash transfer was completed very promptly.

{"display":"Peter B","full_name":"Peter B","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5.00/5
Read more product reviews
  • 5.00/5

    Deborah Winterton is a star

    Deborah Winterton was friendly professional and very helpful today 31/07/2026. Exceptional service. This review relates to her performance and not H & R in general.

    {"display":"Miss Baker","full_name":"Miss Baker","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Mortgages
    Miss Baker 31st July 2026
  • 5.00/5

    Very friendly with great advice.

    Very friendly with great advice. Akwau helpful. It's so easy to visit this branch

    {"display":"Geraldine M","full_name":"Geraldine M","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Geraldine M 31st July 2026
  • 5.00/5

    Staff are always friendly and respectful.

    Staff are always friendly and respectful. Especially dianne and the team.

    {"display":"Raghvinder S chohan","full_name":"Raghvinder S chohan","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5.00/5

    Excellent efficiency.

    I requested closure of one of my accounts by letter. This was carried out in a most efficient timeframe so much so that I was... I requested closure of one of my accounts by letter. This was carried out in a most efficient timeframe so much so that I was most surprised to find the closing balance in my Bank account the day after I posted my request. This is not what I normally experience in similar situations with other financial institutions. Read more Read less

    {"display":"S M","full_name":"S M","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    S M 29th July 2026
  • 5.00/5

    Efficient pleasant service on opening savings account

    Efficient pleasant service on opening savings account

    {"display":"RJ","full_name":"RJ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    RJ 29th July 2026
  • 5.00/5

    Eloise is always very helpful and patient.

    Eloise is always very helpful and patient. All staff are very quick to respond. The website could be much better, it could allow scenario creation... Eloise is always very helpful and patient. All staff are very quick to respond. The website could be much better, it could allow scenario creation based on the results of making overpayments for example. Read more Read less

    {"display":"WCT","full_name":"WCT","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Mortgages
    WCT 28th July 2026
  • 5.00/5

    Friendly staff who wanted to help me.

    Friendly staff who wanted to help me. Arranged a one to one appointment to discuss my requirements in depth and in confidence, which was greatly appreciated

    {"display":"Jessie M","full_name":"Jessie M","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Jessie M 27th July 2026
  • 5.00/5

    Went in to sort out saving

    Went in to sort out saving and before i knew i am sorted and walking out the door Thank you Marie

    {"display":"Pat D","full_name":"Pat D","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Pat D 27th July 2026
  • 5.00/5

    Excellent advice given from Neil

    Excellent advice given from Neil

    {"display":"Kate B","full_name":"Kate B","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Kate B 25th July 2026

    Products from Hinckley & Rugby Building Society

    Showing all products offered by Hinckley & Rugby Building Society

    We are Smart Money People

    Join 2 million active users who make better financial decisions with the power of reviews.

    Create an account

    Protecting trust by verifying companies and reviewers

    The only site that specialises in financial services

    Providing everyday people with a voice