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Hinckley & Rugby Building Society reviews

Hinckley & Rugby Building Society Logo
Rated Excellent • 4.82/5

Hinckley & Rugby Building Society reviews

Verified business Last reviewed within 7 days Customer Satisfaction Champion Consumer Guardian
See more on their website Write a review

Review summary

People rate this company as Excellent based on 2,493 product reviews

Average score of 4.82/5
5 star
86%
4 star
10%
3 star
2%
2 star
1%
1 star
1%
Reviews for Hinckley & Rugby Building Society have trended positively over the past 90 days

Hinckley & Rugby Building Society shines with genuinely friendly, helpful staff who make savings and mortgage dealings feel personal and straightforward. People love being able to speak to real humans rather than machines, and the branches offer a warm, welcoming experience. However, some find the mortgage process slow and frustrating, with communication issues and outdated digital options holding things back.

Positive themes

  • Hinckley & Rugby Savings staff are friendly, patient and explain everything clearly.
  • Mortgage team at Hinckley & Rugby are helpful and provide clear advice.
  • Being able to speak to a real person rather than a machine is a big plus.

Negative themes

  • Mortgage process can be slow and frustrating with poor communication.
  • Savings accounts lack modern digital options and online access is limited.
  • Interest rates on some savings and mortgages are lower or outdated compared to others.
Summarised by AI
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About Hinckley & Rugby Building Society

Hinckley & Rugby Building Society is committed to providing an extensive range of competitive savings accounts and mortgage schemes and to providing the highest standards of customer service. Smart Money People is the place for Hinckley & Rugby Building Society reviews. Read and write reviews to help increase trust and transparency in Financial Services.

Hinckley & Rugby Building Society at a glance

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Reviews for Hinckley & Rugby Building Society

Showing 11 of 2493 company reviews • Last reviewed within 7 days

Great service at Rugby branch

Savings • 6th June 2026

Visited branch in Rugby to update account and enquire about a fixed term savings account. Staff extremely friendly and very helpful. Managed to sort out... Visited branch in Rugby to update account and enquire about a fixed term savings account. Staff extremely friendly and very helpful. Managed to sort out accounts with that visit face to face with Neil and found his manner both very approachable and professional. Unlike my other bank nearby who told me I had to do everything online. I felt that staff had time to give me a thorough explanation about what services could be offered and it was a pleasure to treated so respectfully Read more Read less

{"display":"Heather A","full_name":"Heather A","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5.00/5
Read more product reviews

Polite, patient customer service from Alice

Savings • 6th June 2026

Polite, patient customer service from Alice

{"display":"David Stoker","full_name":"David Stoker","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5.00/5
Read more product reviews
  • 5.00/5

    Michaela was very friendly and helpful

    Michaela was very friendly and helpful and gave good advice.

    {"display":"Sheree B","full_name":"Sheree B","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Sheree B 5th June 2026
  • 5.00/5

    I used the telephone service.

    I used the telephone service to ask a query. The assistant, Tom, was most helpful and very patient.

    {"display":"Adam","full_name":"Adam","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Adam 5th June 2026
  • 5.00/5

    Professional Friendly Customer Care

    Both people who I spoke to this morning were helpful and understanding and able to give me the necessary information needed

    {"display":"Martin S","full_name":"Martin S","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Martin S 5th June 2026
  • 5.00/5

    got exactly the information and feedback i needed.

    got exactly the information and feedback i needed. Very friendly, efficient, and helpful. thanks

    {"display":"James G","full_name":"James G","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Mortgages
    James G 5th June 2026
  • 5.00/5

    Very fast call answering

    Very fast call answering, friendly staff and very helpful with requests. Always feels a more personal service with h&r.

    {"display":"MR B","full_name":"MR B","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    MR B 5th June 2026
  • 5.00/5

    Opened a savings account

    Opened a savings account with Neil and he was very good. We have always had above good service from Neil, Chloe and Jeanette and not... Opened a savings account with Neil and he was very good. We have always had above good service from Neil, Chloe and Jeanette and not forgetting the branch manager. We feel like they are friends. Read more Read less

    {"display":"Tim A","full_name":"Tim A","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Tim A 5th June 2026
  • 5.00/5

    Great service

    Great to be able to talk to Alice on the phone

    {"display":"Saver","full_name":"Saver","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Saver 4th June 2026
  • 5.00/5

    Excellent pleasant call and fast service.

    Excellent pleasant call and fast service....Problem Solved

    {"display":"Scott T","full_name":"Scott T","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Scott T 4th June 2026
  • 5.00/5

    The Customer Services Assistant was very helpful.

    The Customer Services Assistant was very helpful, and sorted things for me.

    {"display":"Matthew D","full_name":"Matthew D","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Matthew D 3rd June 2026

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