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Hinckley & Rugby Building Society reviews

Hinckley & Rugby Building Society Logo
Rated Excellent • 4.79/5

Hinckley & Rugby Building Society reviews

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Verified business Last reviewed within 7 days

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These badges highlight financial providers that are consistently rated top by customers. It’s a clear sign you’re dealing with a trusted, highly-rated company. Find out more about how these badges work.

Customer Satisfaction Champion

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These badges highlight financial providers that are consistently rated top by customers. It’s a clear sign you’re dealing with a trusted, highly-rated company. Find out more about how these badges work.

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Review summary

People rate this company as Excellent based on 1,960 product reviews

Average score of 4.79/5
5 star
84%
4 star
11%
3 star
2%
2 star
1%
1 star
2%
Reviews for Hinckley & Rugby Building Society have trended negatively over the past 90 days

Hinckley and Rugby really shine with their friendly, helpful staff who make opening savings accounts and handling mortgages a breeze. People love the personal touch and clear explanations, even if some wish for more digital options. On the downside, a few found mortgage processing slow and communication patchy, plus the old-school paper-based account setup can feel a bit clunky.

Positive themes

  • Hinckley and Rugby's staff are consistently friendly, helpful and make everything easy.
  • Opening savings accounts at Hinckley and Rugby is quick and staff explain everything clearly.
  • Mortgage service at Hinckley and Rugby is personal and supportive with clear advice.

Negative themes

  • Mortgage processing can be slow with poor communication causing stress for some.
  • Account opening relies heavily on paper forms and cheques which feels outdated.
  • Security concerns raised over phone disclosure of account details during account opening.
Summarised by AI
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About Hinckley & Rugby Building Society

Hinckley & Rugby Building Society is committed to providing an extensive range of competitive savings accounts and mortgage schemes and to providing the highest standards of customer service. Smart Money People is the place for Hinckley & Rugby Building Society reviews. Read and write reviews to help increase trust and transparency in Financial Services.

Hinckley & Rugby Building Society at a glance

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Reviews for Hinckley & Rugby Building Society

Showing 11 of 1960 company reviews • Last reviewed within 7 days

Always Such Friendly Staff

Savings • 16th January 2026

Paid in some money, Neil was - as always - so friendly and helpful

{"display":"Greg T","full_name":"Greg T","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5/5
Read more product reviews

Great service and always with a smile

Savings • 16th January 2026

Great service and always with a smile

{"display":"Viren S","full_name":"Viren S","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5/5
Read more product reviews
  • 5/5

    Great service.

    The staff are very helpful and polite. They always explain all the rules and answer any questions you have about the account.

    {"display":"Elaine W","full_name":"Elaine W","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Elaine W 15th January 2026
  • 5/5

    Happy Customer

    I've always found the staff to be very helpful, I have never felt that what I am asking for is too much trouble and have... I've always found the staff to be very helpful, I have never felt that what I am asking for is too much trouble and have always been served politely and with a smile, whilst ensuring all my needs have been met. Read more Read less

    {"display":"Cynth","full_name":"Cynth","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Cynth 14th January 2026
  • 5/5

    helpful and knowledgeable

    Neil was was very helpful and knowledgeable

    {"display":"Tom S","full_name":"Tom S","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Tom S 14th January 2026
  • 5/5

    Experience of opening a savings account

    I was met with a friendly welcome. all aspects of my enquiry were clearly explained and I felt my views were listened to. The only... I was met with a friendly welcome. all aspects of my enquiry were clearly explained and I felt my views were listened to. The only complaint I would have is that I attempted to assign my everyday Nationwide account to my newly opened Hinckley and Rugby account. I was unable to complete this because a physical bank statement was required. As is standard practice by every bank/building society I was encouraged to go paperless. I was able to access my online Nationwide account through the banking app and show or take screen shots of my statements in the presence of H & R staff. This is not acceptable. This makes me feel very frustrated and questioning 'What is the point of going paperless if Banks and Building Societies won't accept paperless applications?' Very frustrating. To conclude I was very happy with the staff at H & R who dealt with me on the day. Read more Read less

    {"display":"Not Applicable","full_name":"Not Applicable","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Not Applicable 8th January 2026
  • 5/5

    Great friendly Service.

    Great friendly Service. Quick and easy to open a savings account.

    {"display":"Lisa W","full_name":"Lisa W","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Lisa W 7th January 2026
  • 5/5

    Fixed Isa application

    Neil was very helpful going through the whole process and as I have hearing issues he fully explained fully on all the points raised

    {"display":"Jane Emery","full_name":"Jane Emery","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Jane Emery 7th January 2026
  • 5/5

    Staff very helpful working under difficult condition...

    Staff very helpful working under difficult conditions as the computer terminals were not fit for purpose. Its very Sad when places are so short of... Staff very helpful working under difficult conditions as the computer terminals were not fit for purpose. Its very Sad when places are so short of staff and spend most of their time apologizing for something that is not their fault. Read more Read less

    {"display":"Dorothy Ann Crowe","full_name":"Dorothy Ann Crowe","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Dorothy Ann Crowe 6th January 2026
  • 5/5

    Excellent all round customer service

    Excellent customer service, always efficient and friendly. Good communication relating to products and services.

    {"display":"James S","full_name":"James S","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    James S 6th January 2026
  • 5/5

    Had a problem with returning cheque error on payee.

    Had a problem with returning cheque error on payee.

    {"display":"Ailish ","full_name":"Ailish ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Ailish 29th December 2025

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