Dear Hinckley & Rugby team, We wanted to write to you properly, beyond ticking survey boxes, because the service you have given us deserves more... Dear Hinckley & Rugby team, We wanted to write to you properly, beyond ticking survey boxes, because the service you have given us deserves more than a score — although for the record, it is an emphatic 10 out of 10. Having just returned to Scotland after fourteen years in Canada, and living in temporary accommodation while buying our home in the Highlands, our circumstances were a little out of the ordinary. Your team took them completely in their stride, treating us as people with a story that made sense — and it showed in everything that followed. Your communication was outstanding — clear, prompt, and human at every step. You told us what you needed and when you would decide, and then you did exactly that: our offer arrived comfortably within the fifteen days you quoted, and you kept to every date you gave us along the way. That reliability took all the stress out of what could have been a very anxious time for a family mid-move. Just as importantly, every interaction was professional and genuinely friendly. Nothing felt like a transaction; it felt like a team on our side, working to get a family into their home. Your common-sense approach is not just a line on your website — we have experienced it, and it is the reason we will shortly take entry to our new home in Strathpeffer. We could not be happier to have our mortgage with a society like yours, and we will be recommending Hinckley & Rugby without hesitation. With sincere thanks and appreciation, William (Bill) and Valerie Read more Read less

Alice could not have been more helpful, very very patient and very nice attitude. I have always found the Hinckley and Rugby staff, branch and... Alice could not have been more helpful, very very patient and very nice attitude. I have always found the Hinckley and Rugby staff, branch and head office very helpful- it’s lovely to receive such personal attention. Read more Read less

Very grateful to Alice for having patience with a total novice computer operator she could not have been more helpful

I rang and received outstanding service from Sydney. I got through straight away with no wait. Sydney was very friendly and polite. She spoke steadily... I rang and received outstanding service from Sydney. I got through straight away with no wait. Sydney was very friendly and polite. She spoke steadily and clearly and was very easy to understand. I asked lots of specific questions about an ISA transfer. She confidently answered them all and made sure I fully understood. Nothing was too much trouble. It was a pleasure to speak to her.Thank you very much Read more Read less

Rita in south wigston was extremely helpful, friendly and patient. All staff friendly in the branch. Nice to see a branch open with staff in

Diane at Nuneaton branch was friendly, helpful and informative .... a credit to the brand.....

Alice was incredibly helpful with what could have been a fairly complex enquiry, and did it all in a polite and friendly manner

Came in off the street and Rita was very helpful, opened savings account with her help..Thanks.

Handled a slightly complex issue politely and professionally