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Hinckley & Rugby Building Society reviews

Hinckley & Rugby Building Society Logo
Rated Excellent • 4.80/5

Hinckley & Rugby Building Society reviews

Verified business Last reviewed within 7 days Customer Satisfaction Champion Consumer Guardian
See more on their website Write a review

Review summary

People rate this company as Excellent based on 2,020 product reviews

Average score of 4.80/5
5 star
84%
4 star
11%
3 star
2%
2 star
1%
1 star
2%
Reviews for Hinckley & Rugby Building Society have trended negatively over the past 90 days

Hinckley and Rugby really shine with their friendly, helpful staff who make opening savings accounts and handling mortgages a breeze. People love the personal touch and clear explanations, even if some wish for more digital options. On the downside, a few found mortgage processing slow and communication patchy, plus the old-school paper-based account setup can feel a bit clunky.

Positive themes

  • Hinckley and Rugby's staff are consistently friendly, helpful and make everything easy.
  • Opening savings accounts at Hinckley and Rugby is quick and staff explain everything clearly.
  • Mortgage service at Hinckley and Rugby is personal and supportive with clear advice.

Negative themes

  • Mortgage processing can be slow with poor communication causing stress for some.
  • Account opening relies heavily on paper forms and cheques which feels outdated.
  • Security concerns raised over phone disclosure of account details during account opening.
Summarised by AI
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About Hinckley & Rugby Building Society

Hinckley & Rugby Building Society is committed to providing an extensive range of competitive savings accounts and mortgage schemes and to providing the highest standards of customer service. Smart Money People is the place for Hinckley & Rugby Building Society reviews. Read and write reviews to help increase trust and transparency in Financial Services.

Hinckley & Rugby Building Society at a glance

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Reviews for Hinckley & Rugby Building Society

Showing 11 of 2020 company reviews • Last reviewed within 7 days

Thank you to TOM for his excellent customer service,...

Savings • 2nd March 2026

Thank you to TOM for his excellent customer service, patient, and understanding.

{"display":"Stephen W","full_name":"Stephen W","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5/5
Read more product reviews

Dianne was great and very knowledgeable about the di...

Savings • 1st March 2026

Dianne was great and very knowledgeable about the different savings accounts. She took her time to explain it all and didn't rush me.

{"display":"Susan K","full_name":"Susan K","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5/5
Read more product reviews
  • 5/5

    Lovely staff at the rugby branch especially Neil who...

    Lovely staff at the rugby branch especially Neil who served me . very friendly and helpful

    {"display":"Elaine D","full_name":"Elaine D","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Elaine D 1st March 2026
  • 5/5

    Great Branch

    Very knowledgeable and helpful team. We always like to go into branch to see about our accounts face to face.

    {"display":"JJ","full_name":"JJ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    JJ 27th February 2026
  • 5/5

    Very informative and pleasant.

    Very informative and pleasant. Easy to understand and patient.

    {"display":"Annabel B","full_name":"Annabel B","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Mortgages
    Annabel B 27th February 2026
  • 5/5

    Very personable team, the support we received when g...

    Very personable team, the support we received when going through a difficult time that was out of our control was just fabulous, so helpful, compassionate... Very personable team, the support we received when going through a difficult time that was out of our control was just fabulous, so helpful, compassionate and understanding. We received regular calls to see how things were and if we needed support/ additional support. Speaking to the support team on the telephone was never a worrying experience. Our issues are now resolved and thankfully we are back on track. Without the support it would have certainly been a more stressful time Read more Read less

    {"display":"Lesley ","full_name":"Lesley ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Mortgages
    Lesley 27th February 2026
  • 5/5

    Did what it said on the tin efficient friendly service

    Did what it said on the tin efficient friendly service

    {"display":"Charlie B","full_name":"Charlie B","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Charlie B 25th February 2026
  • 5/5

    Efficient & extremely helpful staff at Lutterworth B...

    Efficient & extremely helpful staff at Lutterworth Branch - kasey, Jo & Natalie. Over previous years given useful information

    {"display":"Mary A","full_name":"Mary A","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Mary A 25th February 2026
  • 5/5

    In Branch ad hoc visit

    We popped into Branch in Hinckley on spec to enquire about opening an account. We were seen really quickly and moved to a more private... We popped into Branch in Hinckley on spec to enquire about opening an account. We were seen really quickly and moved to a more private area to discuss with Kasey who was able to help us and create a the right account. Read more Read less

    {"display":"Dave S","full_name":"Dave S","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Dave S 24th February 2026
  • 4/5

    Happy now that I was able to get online.

    Happy now that I was able to get online.

    {"display":"Nigel Calver","full_name":"Nigel Calver","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Nigel Calver 21st February 2026
  • 5/5

    Staff friendly and helpful.

    Staff friendly and helpful.Well versed in providing the necessary information

    {"display":"Phil Spice","full_name":"Phil Spice","avatar":{"url":"\/assets\/uploads\/avatars\/users\/1316243.png"}}'s avatar
    Savings
    Phil Spice 20th February 2026

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