Paid advertisement
Smart Money People Logo
Newsletter
Go to business site

Voting in the Insurance choice awards 2026 is open - Vote here

Share this page
Link copied

Hinckley & Rugby Building Society reviews

Hinckley & Rugby Building Society Logo
Rated Excellent • 4.83/5

Hinckley & Rugby Building Society reviews

Verified business Last reviewed within 7 days Customer Satisfaction Champion Consumer Guardian
See more on their website Write a review

Review summary

People rate this company as Excellent based on 2,696 product reviews

Average score of 4.83/5
5 star
86%
4 star
10%
3 star
2%
2 star
1%
1 star
1%
Reviews for Hinckley & Rugby Building Society have trended negatively over the past 90 days

Hinckley & Rugby Building Society shines with genuinely friendly, knowledgeable staff who make savings and mortgage dealings feel personal and straightforward. People love the ease of speaking to real people and the helpful, patient service whether in branch or on the phone. However, some find the lack of digital options and slow online processes a bit frustrating, especially for postal accounts and mortgage paperwork.

Positive themes

  • Hinckley & Rugby Savings staff are friendly, helpful and make everything easy to understand. (77 mentions)
  • Mortgage service is consistently professional and friendly with clear communication. (15 mentions)
  • Savings accounts offer competitive rates with straightforward setup and good advice. (6 mentions)
Summarised by AI
Was this helpful?

About Hinckley & Rugby Building Society

Hinckley & Rugby Building Society is committed to providing an extensive range of competitive savings accounts and mortgage schemes and to providing the highest standards of customer service. Smart Money People is the place for Hinckley & Rugby Building Society reviews. Read and write reviews to help increase trust and transparency in Financial Services.

Hinckley & Rugby Building Society at a glance

Contact details

Website
Visit provider website

Reviews for Hinckley & Rugby Building Society

Showing 11 of 2696 company reviews • Last reviewed within 7 days

Helpful advice on 60 Day account...

Savings • 2nd October 2026

Very helpful advice on how to manage the 60 Day account because I have been trying to buy a house but have had a few... Very helpful advice on how to manage the 60 Day account because I have been trying to buy a house but have had a few set backs so have had to ask for cancellation and then change my plans several times. Read more Read less

{"display":"Ann C","full_name":"Ann C","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5.00/5
Read more product reviews

Efficient service, very friendly and helpful

Savings • 2nd October 2026

Efficient service, very friendly and helpful

{"display":"Amanda R","full_name":"Amanda R","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5.00/5
Read more product reviews
  • 5.00/5

    Neil was professional, polite but friendly.

    Neil was professional, polite but friendly and put me at ease straight away. I knew what Investment I wanted to make but there were questions... Neil was professional, polite but friendly and put me at ease straight away. I knew what Investment I wanted to make but there were questions I needed to ask. He answered them all and helped me with the forms. I left feeling relieved that everything had gone well and very happy to have met him. Read more Read less

    {"display":"Carol A","full_name":"Carol A","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Carol A 1st October 2026
  • 5.00/5

    ISA Purchase..

    Ollie,The customer assitant wasHe very knowledgable about the product we required. He was a very pleasant young man.

    {"display":"David Sammon","full_name":"David Sammon","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    David Sammon 29th September 2026
  • 5.00/5

    Slow to get through but very god response.

    Phoned twice and on each occasion waied nearly 5 minutes befre being offered call back. Had to leave messages early yesterday afternoon and again this... Phoned twice and on each occasion waied nearly 5 minutes befre being offered call back. Had to leave messages early yesterday afternoon and again this morning but Alice responded to the first message at arond 12:30 today. Very helpful in answering all my questions. Read more Read less

    {"display":"Roland","full_name":"Roland","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Roland 29th September 2026
  • 5.00/5

    We highly recommend.

    We highly recommend. We like your service.

    {"display":"Ketal P","full_name":"Ketal P","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Mortgages
    Ketal P 28th September 2026
  • 5.00/5

    Friendly and efficient, easy to use

    Friendly and efficient, easy to use

    {"display":"Philippa ","full_name":"Philippa ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Philippa 28th September 2026
  • 5.00/5

    Thanyou Jane for successfully sorting out my transfe...

    Thanyou Jane for successfully sorting out my transfer in ISA funds, I was starting to get worried as the funds were taking longer than the... Thanyou Jane for successfully sorting out my transfer in ISA funds, I was starting to get worried as the funds were taking longer than the usual 15 days. Jane managed to get to the bottom of the problem and successfully rectified it. Many thanks. Read more Read less

    {"display":"Sue B","full_name":"Sue B","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Sue B 28th September 2026
  • 5.00/5

    Thank you Jane!

    Jane listened to my queries and answered them clearly and concisely. She also explained the process so I knew what to do next, and what... Jane listened to my queries and answered them clearly and concisely. She also explained the process so I knew what to do next, and what to expect further along the process. Thank you. Read more Read less

    {"display":"Jax","full_name":"Jax","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Mortgages
    Jax 28th September 2026
  • 5.00/5

    my account locking due to failed password attempts

    I called today about my account locking due to failed password attempts. the customer service person called Jennifer Williams, answered my call. She was patient,... I called today about my account locking due to failed password attempts. the customer service person called Jennifer Williams, answered my call. She was patient, kind and helped my through my issue. she waited while I got the information needed and while I waited for emails to come through to change my password. I am very happy with the service I got today. Read more Read less

    {"display":"Lucy Hardwick","full_name":"Lucy Hardwick","avatar":{"url":"\/assets\/uploads\/avatars\/users\/1050825.png"}}'s avatar
    Savings
    Lucy Hardwick 28th September 2026
  • 5.00/5

    Excellent service from Jeanette.

    Excellent service from Jeanette. Professional and knowledgeable but friendly and approachable. Good reader of people and situations and adapts accordingly through good listening skills. Good... Excellent service from Jeanette. Professional and knowledgeable but friendly and approachable. Good reader of people and situations and adapts accordingly through good listening skills. Good communication skills all round. Always happy to deal with her, always feel confident with her. Read more Read less

    {"display":"Maria M","full_name":"Maria M","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Maria M 27th September 2026

    Products from Hinckley & Rugby Building Society

    Showing all products offered by Hinckley & Rugby Building Society

    We are Smart Money People

    Join 2 million active users who make better financial decisions with the power of reviews.

    Create an account

    Protecting trust by verifying companies and reviewers

    The only site that specialises in financial services

    Providing everyday people with a voice