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Hinckley & Rugby Building Society reviews

Hinckley & Rugby Building Society Logo
Rated Excellent • 4.81/5

Hinckley & Rugby Building Society reviews

Verified business Last reviewed within 7 days Customer Satisfaction Champion Consumer Guardian
See more on their website Write a review

Review summary

People rate this company as Excellent based on 2,053 product reviews

Average score of 4.81/5
5 star
84%
4 star
11%
3 star
2%
2 star
1%
1 star
2%
Reviews for Hinckley & Rugby Building Society have trended negatively over the past 90 days

Hinckley and Rugby really shine with their friendly, helpful staff who make opening savings accounts and handling mortgages a breeze. People love the personal touch and clear explanations, even if some wish for more digital options. On the downside, a few found mortgage processing slow and communication patchy, plus the old-school paper-based account setup can feel a bit clunky.

Positive themes

  • Hinckley and Rugby's staff are consistently friendly, helpful and make everything easy.
  • Opening savings accounts at Hinckley and Rugby is quick and staff explain everything clearly.
  • Mortgage service at Hinckley and Rugby is personal and supportive with clear advice.

Negative themes

  • Mortgage processing can be slow with poor communication causing stress for some.
  • Account opening relies heavily on paper forms and cheques which feels outdated.
  • Security concerns raised over phone disclosure of account details during account opening.
Summarised by AI
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About Hinckley & Rugby Building Society

Hinckley & Rugby Building Society is committed to providing an extensive range of competitive savings accounts and mortgage schemes and to providing the highest standards of customer service. Smart Money People is the place for Hinckley & Rugby Building Society reviews. Read and write reviews to help increase trust and transparency in Financial Services.

Hinckley & Rugby Building Society at a glance

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Reviews for Hinckley & Rugby Building Society

Showing 11 of 2053 company reviews • Last reviewed within 7 days

Children's savings account

Savings • 15th March 2026

I opened two savings accounts for my children. I love that i can still take them into a physical branch. It allows my children to... I opened two savings accounts for my children. I love that i can still take them into a physical branch. It allows my children to appreciate actual money, rather than just online banking and transactions. The staff are brilliant with them and have been for a number of years. This experience has helped inspire my kids to save and understand the value of money and how it works. Read more Read less

{"display":"Gill C","full_name":"Gill C","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5/5
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H&R Building Society

Savings • 15th March 2026

Good savings rates sometimes. Other times not so good.

{"display":"John Smythe","full_name":"John Smythe","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5/5
Read more product reviews
  • 4/5

    no problems at all .

    no problems at all ...............

    {"display":"Martin","full_name":"Martin","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Martin 15th March 2026
  • 5/5

    I am very happy with my isa savings.

    I am very happy with my isa savings.

    {"display":"Hilary C","full_name":"Hilary C","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Hilary C 15th March 2026
  • 5/5

    Excellent Customer Service

    My husband and I have both opened ISA accounts with H&RBS recently and have been very impressed with the customer service they provided both in... My husband and I have both opened ISA accounts with H&RBS recently and have been very impressed with the customer service they provided both in branch and by telephone. Branch staff were friendly and knowledgeable. Telephone calls were answered quickly by experienced staff. We will use this building society again. Read more Read less

    {"display":"Jo G","full_name":"Jo G","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Jo G 14th March 2026
  • 5/5

    Great Building Society

    I have a strong bias - I've had a relationship with the organisation since the early 1970s (when it was the Hinckley Building Society). I... I have a strong bias - I've had a relationship with the organisation since the early 1970s (when it was the Hinckley Building Society). I would always recommend for the helpful service and products. Read more Read less

    {"display":"Rajj S","full_name":"Rajj S","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Rajj S 14th March 2026
  • 5/5

    Fantastic building society that care about their cus...

    Fantastic building society that care about their customers.

    {"display":"Mark S","full_name":"Mark S","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Mark S 14th March 2026
  • 5/5

    Hinckley and rugby good choice for savers

    I was looking for a Regular savings account with a competitive rate of interest, as it's a good way to save and see your savings... I was looking for a Regular savings account with a competitive rate of interest, as it's a good way to save and see your savings grow. Once registered with Hinckley online, it was easy to keep track of my transactions. The Hinckley and rugby app is great addition for account holders. The design and user interface is easy to use. It has a lot of great features, whether saving, investing, banking services, all in the one place. Read more Read less

    {"display":"John Fraser","full_name":"John Fraser","avatar":{"url":"\/assets\/uploads\/avatars\/users\/422301.png"}}'s avatar
    Savings
    John Fraser 14th March 2026
  • 5/5

    Excellent branch staff

    Their staff are excellent in the local branch, very friendly and able to offer useful advice on my savings accounts.

    {"display":"Paulant","full_name":"Paulant","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Paulant 14th March 2026
  • 5/5

    Decent regular saver, and good counter service

    Decent regular saver, and good counter service

    {"display":"David","full_name":"David","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    David 14th March 2026
  • 5/5

    Easy to open and supporting local.

    Easy to open and supporting local.

    {"display":"Margaret C","full_name":"Margaret C","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Margaret C 14th March 2026

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