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Hinckley & Rugby Building Society reviews

Hinckley & Rugby Building Society Logo
Rated Excellent • 4.84/5

Hinckley & Rugby Building Society reviews

Verified business Last reviewed within 7 days Customer Satisfaction Champion Consumer Guardian
See more on their website Write a review

Review summary

People rate this company as Excellent based on 2,730 product reviews

Average score of 4.84/5
5 star
86%
4 star
10%
3 star
2%
2 star
1%
1 star
1%
Reviews for Hinckley & Rugby Building Society have trended positively over the past 90 days

Hinckley & Rugby Building Society shines with genuinely friendly, knowledgeable staff who make savings and mortgage dealings feel personal and straightforward. People love the ease of speaking to real people and the helpful, patient service whether in branch or on the phone. However, some find the lack of digital options and slow online processes a bit frustrating, especially for postal accounts and mortgage paperwork.

Positive themes

  • Hinckley & Rugby Savings staff are friendly, helpful and make everything easy to understand. (77 mentions)
  • Mortgage service is consistently professional and friendly with clear communication. (15 mentions)
  • Savings accounts offer competitive rates with straightforward setup and good advice. (6 mentions)
Summarised by AI
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About Hinckley & Rugby Building Society

Hinckley & Rugby Building Society is committed to providing an extensive range of competitive savings accounts and mortgage schemes and to providing the highest standards of customer service. Smart Money People is the place for Hinckley & Rugby Building Society reviews. Read and write reviews to help increase trust and transparency in Financial Services.

Hinckley & Rugby Building Society at a glance

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Reviews for Hinckley & Rugby Building Society

Showing 11 of 2730 company reviews • Last reviewed within 7 days

Quick, smooth. friendly and professional

Savings • 23rd October 2026

Opened a Regular Saver. All went quickly and smoothly. Phone contact was friendly and professional

{"display":"ID","full_name":"ID","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
ID
Rated Excellent • 5.00/5
Read more product reviews

Very quick response by staff.

Savings • 23rd October 2026

Very quick response by staff. I send the form one day and the next day had a phone call from H&R to say my account... Very quick response by staff. I send the form one day and the next day had a phone call from H&R to say my account was open and they gave me details to pay in the first £250. Read more Read less

{"display":"Lesley FB","full_name":"Lesley FB","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5.00/5
Read more product reviews
  • 5.00/5

    Great service on the phone, no waiting time

    Great service on the phone, no waiting time

    {"display":"Gela","full_name":"Gela","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Gela 23rd October 2026
  • 5.00/5

    Jeanette looked after me very well, explaining the h...

    Jeanette looked after me very well, explaining the haves and have have nots, and the dos and dont's, very clearly, and carefully. She was even... Jeanette looked after me very well, explaining the haves and have have nots, and the dos and dont's, very clearly, and carefully. She was even very patient with me when I decided to put a larger deposit on my account than I had first intended.Well done, Jeanette, great service! Read more Read less

    {"display":"CP","full_name":"CP","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    CP 23rd October 2026
  • 5.00/5

    Good telephone help

    Alice answered all my questions and allowed me to proceed with registration

    {"display":"NC","full_name":"NC","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    NC 23rd October 2026
  • 5.00/5

    Neil was excellent Neil give us all the details abou...

    Neil was excellent Neil give us all the details about the saving account I opened very clearly and slowly

    {"display":"Jane A","full_name":"Jane A","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Jane A 22nd October 2026
  • 5.00/5

    Perfect reprentative.

    Neil was your representative who dealt with myself and my wife. He explained all the terms and conditions of the account we were looking at,... Neil was your representative who dealt with myself and my wife. He explained all the terms and conditions of the account we were looking at, went through all the application form in detail and made sure that we understood correctly all the points about the product. Read more Read less

    {"display":"Peter M","full_name":"Peter M","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Peter M 22nd October 2026
  • 5.00/5

    A pleasure to do business - as always!

    As ever, the staff were very friendly and knowledgeable about the products on offer. It’s always a delight to do business at the Hinckley and Rugby.

    {"display":"Captain Tim","full_name":"Captain Tim","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Captain Tim 22nd October 2026
  • 5.00/5

    Able Alice

    Alice was well trained, knowledgeable - listening & understanding my requirements. Unflustered & very patient.

    {"display":"Linda L","full_name":"Linda L","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Linda L 22nd October 2026
  • 5.00/5

    Excellent customer service

    The staff went out of their way to be as helpful as possible.

    {"display":"Mrs Bassett","full_name":"Mrs Bassett","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Mrs Bassett 21st October 2026
  • 5.00/5

    HRBS Allan m morris

    Most helpful calm easy explained in detail and understanding

    {"display":"Allan m morris","full_name":"Allan m morris","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Allan m morris 20th October 2026

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