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Hinckley & Rugby Building Society reviews

Hinckley & Rugby Building Society Logo
Rated Excellent • 4.84/5

Hinckley & Rugby Building Society reviews

Verified business Last reviewed within 7 days Customer Satisfaction Champion Consumer Guardian
See more on their website Write a review

Review summary

People rate this company as Excellent based on 2,715 product reviews

Average score of 4.84/5
5 star
86%
4 star
10%
3 star
2%
2 star
1%
1 star
1%
Reviews for Hinckley & Rugby Building Society have trended positively over the past 90 days

Hinckley & Rugby Building Society shines with genuinely friendly, knowledgeable staff who make savings and mortgage dealings feel personal and straightforward. People love the ease of speaking to real people and the helpful, patient service whether in branch or on the phone. However, some find the lack of digital options and slow online processes a bit frustrating, especially for postal accounts and mortgage paperwork.

Positive themes

  • Hinckley & Rugby Savings staff are friendly, helpful and make everything easy to understand. (77 mentions)
  • Mortgage service is consistently professional and friendly with clear communication. (15 mentions)
  • Savings accounts offer competitive rates with straightforward setup and good advice. (6 mentions)
Summarised by AI
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About Hinckley & Rugby Building Society

Hinckley & Rugby Building Society is committed to providing an extensive range of competitive savings accounts and mortgage schemes and to providing the highest standards of customer service. Smart Money People is the place for Hinckley & Rugby Building Society reviews. Read and write reviews to help increase trust and transparency in Financial Services.

Hinckley & Rugby Building Society at a glance

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Reviews for Hinckley & Rugby Building Society

Showing 11 of 2715 company reviews • Last reviewed within 7 days

Fast, reliable and trustworthy

Savings • 18th October 2026

Great experience and the service is very good and fast. Will highly recommend.

{"display":"Varinder ","full_name":"Varinder ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5.00/5
Read more product reviews

Chloe is a real asset to H&R

Savings • 17th October 2026

Chloe was very helpful in going through the savings options available as our bond was about to mature. She took the time to listen to... Chloe was very helpful in going through the savings options available as our bond was about to mature. She took the time to listen to our requirements and laid out possible products that would meet them. Even though we didn't have an appointment, at no time did we feel rushed into making a decision. Read more Read less

{"display":"Dicky","full_name":"Dicky","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5.00/5
Read more product reviews
  • 5.00/5

    Great support with online banking registration

    I needed to contact Hinckley & Rugby after locking myself out of the registration process for online banking. Deborah was friendly, very helpful and, by... I needed to contact Hinckley & Rugby after locking myself out of the registration process for online banking. Deborah was friendly, very helpful and, by the end of the call, I was able to retrace my steps and use the data I needed to proceed. My online account was soon up and running. Read more Read less

    {"display":"Elizabeth J","full_name":"Elizabeth J","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Elizabeth J 17th October 2026
  • 5.00/5

    Good customer service.

    I'd like to thank Alice for her tme and patience when she helped me with my online banking which I couldn't sort myself. She was... I'd like to thank Alice for her tme and patience when she helped me with my online banking which I couldn't sort myself. She was informative and knowledgeable. I wish more people were as eager to assist like she was. Read more Read less

    {"display":"Mrs P","full_name":"Mrs P","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Mrs P 16th October 2026
  • 5.00/5

    Savings account

    The gentleman who dealt with my query was very helpful and knowledgeable.

    {"display":"Lee O","full_name":"Lee O","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Lee O 15th October 2026
  • 4.00/5

    Log in issue.

    Alice was lovely, although the issue was not resolved due to a problem on your system, Alice is going to call me tomorrow to resume.

    {"display":"Mrs P","full_name":"Mrs P","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Mrs P 15th October 2026
  • 5.00/5

    Interest rate when up from that originally quoted

    I needed to upgrade a savings policy that had matured. When I went in to the branch, the rates I’d had quoted had gone up... I needed to upgrade a savings policy that had matured. When I went in to the branch, the rates I’d had quoted had gone up even more. I then decided to invest for a longer period of time than I had originally planned. Read more Read less

    {"display":"Tracey L","full_name":"Tracey L","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Tracey L 13th October 2026
  • 5.00/5

    Excellent experience today when I telephoned the Sou...

    Excellent experience today when I telephoned the South Wigston branch to arrange a withdrawal from my 120 day notice account. Gemma was extremely helpful and kind.

    {"display":"Anonymous ","full_name":"Anonymous ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Anonymous 10th October 2026
  • 5.00/5

    Exceptional Customer Service and Savings Rate.

    Contacted Hinckley and Rugby regarding an ISA via the online Portal. I received a call the next day, great service, I tried others who failed... Contacted Hinckley and Rugby regarding an ISA via the online Portal. I received a call the next day, great service, I tried others who failed to reply. Exceptional customer service and fast replies, I could not off asked for more. Read more Read less

    {"display":"Debra P","full_name":"Debra P","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Debra P 9th October 2026
  • 5.00/5

    Jenny was very patient with me and was able to help...

    Jenny was very patient with me and was able to help me complete everything I wanted to do today

    {"display":"Elvis W","full_name":"Elvis W","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Elvis W 9th October 2026
  • 5.00/5

    Very good

    We have been saving with you for a long time Jeanette is very good at explaining savings options

    {"display":"Mitzi","full_name":"Mitzi","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Mitzi 8th October 2026

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