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Hinckley & Rugby Building Society reviews

Hinckley & Rugby Building Society Logo
Rated Excellent • 4.84/5

Hinckley & Rugby Building Society reviews

Verified business Last reviewed within 7 days Customer Satisfaction Champion Consumer Guardian
See more on their website Write a review

Review summary

People rate this company as Excellent based on 2,740 product reviews

Average score of 4.84/5
5 star
86%
4 star
10%
3 star
2%
2 star
1%
1 star
1%
Reviews for Hinckley & Rugby Building Society have trended positively over the past 90 days

Hinckley & Rugby Building Society shines with genuinely friendly, knowledgeable staff who make savings and mortgage dealings feel personal and straightforward. People love the ease of speaking to real people and the helpful, patient service whether in branch or on the phone. However, some find the lack of digital options and slow online processes a bit frustrating, especially for postal accounts and mortgage paperwork.

Positive themes

  • Hinckley & Rugby Savings staff are friendly, helpful and make everything easy to understand. (77 mentions)
  • Mortgage service is consistently professional and friendly with clear communication. (15 mentions)
  • Savings accounts offer competitive rates with straightforward setup and good advice. (6 mentions)
Summarised by AI
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About Hinckley & Rugby Building Society

Hinckley & Rugby Building Society is committed to providing an extensive range of competitive savings accounts and mortgage schemes and to providing the highest standards of customer service. Smart Money People is the place for Hinckley & Rugby Building Society reviews. Read and write reviews to help increase trust and transparency in Financial Services.

Hinckley & Rugby Building Society at a glance

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Reviews for Hinckley & Rugby Building Society

Showing 11 of 2740 company reviews • Last reviewed within 7 days

We have been impressed by the speed of the process a...

Mortgages • 30th October 2026

We have been impressed by the speed of the process and the help and support we have received so far

{"display":"Grant G","full_name":"Grant G","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5.00/5
Read more product reviews

Only comment is that you need a better online service.

Mortgages • 30th October 2026

Only comment is that you need a better online service.

{"display":"David M","full_name":"David M","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5.00/5
Read more product reviews
  • 5.00/5

    Ollie was lovely.

    Ollie was lovely. Great customer service

    {"display":"Alexandra w","full_name":"Alexandra w","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Alexandra w 30th October 2026
  • 5.00/5

    Good experience

    Ollie was lovely. Very efficient and helpful

    {"display":"J H","full_name":"J H","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    J H 30th October 2026
  • 5.00/5

    Very professional customer service.

    Very professional customer service.

    {"display":"John","full_name":"John","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    John 30th October 2026
  • 5.00/5

    Good, but could be better

    Friendly staff and easy to open a new account. However with today's tech you should be able to do it on line. Other Societies and... Friendly staff and easy to open a new account. However with today's tech you should be able to do it on line. Other Societies and banks have achieved this. Unfortunately, the Hinckley and Rugby are a bit behind Read more Read less

    {"display":"Alan K","full_name":"Alan K","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Alan K 29th October 2026
  • 5.00/5

    First Class Mortgage Review Assistance.

    3 ladies have helped me over the last few months is extending my mortgage term and Marie, Tracy and Caroline couldn't have been more patient and helpful.

    {"display":"Rick Allen","full_name":"Rick Allen","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Mortgages
    Rick Allen 27th October 2026
  • 5.00/5

    Needed Help setting up my Online Account.

    I needed help setting up my HRBS Online account due to me making a mistake when entering details and getting blocked out. A Lady called... I needed help setting up my HRBS Online account due to me making a mistake when entering details and getting blocked out. A Lady called Sydney Penny a Customer Assistant was so helpfull and now i am able to sign in and use the online account. Read more Read less

    {"display":"Patrick R","full_name":"Patrick R","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Patrick R 27th October 2026
  • 5.00/5

    knowledgeable and friendly. .

    me and wife went to HRBS for advice on isa and savings advice, met a truly wonderful person called Kasey who explained everything clearly .... me and wife went to HRBS for advice on isa and savings advice, met a truly wonderful person called Kasey who explained everything clearly . so we'll that we invested several thousands of pounds. would recommend to anyone. Read more Read less

    {"display":"Steven B","full_name":"Steven B","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Steven B 27th October 2026
  • 5.00/5

    Great service

    The staff were very helpful. Friendly but professional.

    {"display":"James W","full_name":"James W","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Mortgages
    James W 27th October 2026
  • 5.00/5

    Allan morrid

    Excellent service patience most helpful

    {"display":"Allan m morris","full_name":"Allan m morris","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Allan m morris 26th October 2026

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