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Hinckley & Rugby Building Society reviews

Hinckley & Rugby Building Society Logo
Rated Excellent • 4.82/5

Hinckley & Rugby Building Society reviews

Verified business Last reviewed within 7 days Customer Satisfaction Champion Consumer Guardian
See more on their website Write a review

Review summary

People rate this company as Excellent based on 2,584 product reviews

Average score of 4.82/5
5 star
86%
4 star
10%
3 star
2%
2 star
1%
1 star
1%
Reviews for Hinckley & Rugby Building Society have trended negatively over the past 90 days

Hinckley & Rugby Building Society shines with its friendly, knowledgeable staff who make savings and mortgage processes feel personal and straightforward. Many appreciate the local branches and excellent customer service, though some find the online system basic and the interest rates not always competitive. Overall, it’s a trusted place with a warm, old-fashioned touch.

Positive themes

  • Savings staff are friendly, helpful and make you feel valued in branch and on phone. (92 mentions)
  • Mortgage team is friendly and helpful with clear communication and efficient service. (35 mentions)
  • Savings products offer competitive rates and easy account setup with clear explanations. (59 mentions)

Negative themes

  • Online system is basic and limited compared to the excellent personal service. (5 mentions)
Summarised by AI
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About Hinckley & Rugby Building Society

Hinckley & Rugby Building Society is committed to providing an extensive range of competitive savings accounts and mortgage schemes and to providing the highest standards of customer service. Smart Money People is the place for Hinckley & Rugby Building Society reviews. Read and write reviews to help increase trust and transparency in Financial Services.

Hinckley & Rugby Building Society at a glance

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Reviews for Hinckley & Rugby Building Society

Showing 11 of 2584 company reviews • Last reviewed within 7 days

Staff are always friendly and respectful.

Savings • 30th July 2026

Staff are always friendly and respectful. Especially dianne and the team.

{"display":"Raghvinder S chohan","full_name":"Raghvinder S chohan","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5.00/5
Read more product reviews

Excellent efficiency.

Savings • 29th July 2026

I requested closure of one of my accounts by letter. This was carried out in a most efficient timeframe so much so that I was... I requested closure of one of my accounts by letter. This was carried out in a most efficient timeframe so much so that I was most surprised to find the closing balance in my Bank account the day after I posted my request. This is not what I normally experience in similar situations with other financial institutions. Read more Read less

{"display":"S M","full_name":"S M","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
S M
Rated Excellent • 5.00/5
Read more product reviews
  • 5.00/5

    Efficient pleasant service on opening savings account

    Efficient pleasant service on opening savings account

    {"display":"RJ","full_name":"RJ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    RJ 29th July 2026
  • 5.00/5

    Eloise is always very helpful and patient.

    Eloise is always very helpful and patient. All staff are very quick to respond. The website could be much better, it could allow scenario creation... Eloise is always very helpful and patient. All staff are very quick to respond. The website could be much better, it could allow scenario creation based on the results of making overpayments for example. Read more Read less

    {"display":"WCT","full_name":"WCT","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Mortgages
    WCT 28th July 2026
  • 5.00/5

    Friendly staff who wanted to help me.

    Friendly staff who wanted to help me. Arranged a one to one appointment to discuss my requirements in depth and in confidence, which was greatly appreciated

    {"display":"Jessie M","full_name":"Jessie M","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Jessie M 27th July 2026
  • 5.00/5

    Went in to sort out saving

    Went in to sort out saving and before i knew i am sorted and walking out the door Thank you Marie

    {"display":"Pat D","full_name":"Pat D","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Pat D 27th July 2026
  • 5.00/5

    Excellent advice given from Neil

    Excellent advice given from Neil

    {"display":"Kate B","full_name":"Kate B","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Kate B 25th July 2026
  • 5.00/5

    Very helpful and very polite new exactly what we nee...

    Very helpful and very polite new exactly what we needed.

    {"display":"Niko","full_name":"Niko","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Niko 24th July 2026
  • 5.00/5

    Rita looked after us very well and talked us through...

    Rita looked after us very well and talked us through every step

    {"display":"Roger C","full_name":"Roger C","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Roger C 22nd July 2026
  • 5.00/5

    I was having problems logging into my Accounts.

    I was having problems logging into my Accounts.But a telephone call to Alice in your Customers Services.resolved the issue very quickly..Excellent Customer Service.

    {"display":"KENDO","full_name":"KENDO","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    KENDO 21st July 2026
  • 5.00/5

    Rugby branch staff always on hand to assist customer...

    Rugby branch staff always on hand to assist customers in a professional & polite manner. Much better service than mainstream banks. Local branch & straightforward products help make transactions easy.

    {"display":"baz racer","full_name":"baz racer","avatar":{"url":"\/assets\/uploads\/avatars\/users\/1747876.png"}}'s avatar
    Savings
    baz racer 20th July 2026

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