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Hinckley & Rugby Building Society reviews

Hinckley & Rugby Building Society Logo
Rated Excellent • 4.84/5

Hinckley & Rugby Building Society reviews

Verified business Last reviewed within 7 days Customer Satisfaction Champion Consumer Guardian
See more on their website Write a review

Review summary

People rate this company as Excellent based on 2,672 product reviews

Average score of 4.84/5
5 star
86%
4 star
10%
3 star
2%
2 star
1%
1 star
1%
Reviews for Hinckley & Rugby Building Society have trended negatively over the past 90 days

Hinckley & Rugby Building Society shines with genuinely friendly, helpful staff who make savings and mortgage dealings feel personal and straightforward. Their branches offer a warm welcome and clear advice, making the whole experience a pleasure. However, some find the online services basic and postal-only applications a bit old-fashioned, which can be frustrating.

Positive themes

  • Savings staff are friendly, knowledgeable and make opening accounts easy and pleasant. (54 mentions)
  • Mortgage team are helpful and professional with clear communication and personal care. (19 mentions)
  • Savings accounts offer competitive rates with good advice on options and transfers. (6 mentions)

Negative themes

  • Online services are basic and limited; postal-only applications feel outdated. (5 mentions)
Summarised by AI
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About Hinckley & Rugby Building Society

Hinckley & Rugby Building Society is committed to providing an extensive range of competitive savings accounts and mortgage schemes and to providing the highest standards of customer service. Smart Money People is the place for Hinckley & Rugby Building Society reviews. Read and write reviews to help increase trust and transparency in Financial Services.

Hinckley & Rugby Building Society at a glance

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Reviews for Hinckley & Rugby Building Society

Showing 11 of 2672 company reviews • Last reviewed within 7 days

Great Service very helpful

Mortgages • 17th September 2026

Very Helpful especially as I am poor on computer

{"display":"martin ","full_name":"martin ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5.00/5
Read more product reviews

Easy process, pleasant staff, good rates.

Savings • 17th September 2026

Easy process, pleasant staff, good rates.

{"display":"MichaeL J","full_name":"MichaeL J","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5.00/5
Read more product reviews
  • 5.00/5

    Katherine was very helpful indeed and explained thin...

    Katherine was very helpful indeed and explained things clearly and concisely. Made it much easier to make a decision.

    {"display":"MAGALIE B","full_name":"MAGALIE B","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Mortgages
    MAGALIE B 17th September 2026
  • 5.00/5

    I spoke with Jenny today to draw down from my account.

    I spoke with Jenny today to draw down from my account. The enthusiasm in her voice when she answered the phone was uplifting. Jenny dealt with my request swiftly.

    {"display":"Caroline ","full_name":"Caroline ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Caroline 17th September 2026
  • 5.00/5

    Tracy in the product maturity team was very patient...

    Tracy in the product maturity team was very patient with me and helpful. Thank you x

    {"display":"Rena E","full_name":"Rena E","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Mortgages
    Rena E 16th September 2026
  • 5.00/5

    My query was about savings accounts for Club, Charit...

    My query was about savings accounts for Club, Charity and Trusts. Jennifer Williams helped me and gave me concise and very helpful advice

    {"display":"N W","full_name":"N W","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    N W 16th September 2026
  • 5.00/5

    The customer service is consistently excellent , cal...

    The customer service is consistently excellent , calm and efficient . Friendly but professional

    {"display":"Jonathan L","full_name":"Jonathan L","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Mortgages
    Jonathan L 16th September 2026
  • 5.00/5

    Nice lady at counter

    Very helpful and found a solution. Very good customer service and friendly

    {"display":"George P","full_name":"George P","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    George P 16th September 2026
  • 5.00/5

    Went into south wigston a week ago to check isa rates.

    Went into south wigston a week ago to check isa rates. They made us an appointment with Rita for 16th Sept to sort out paperwork.... Went into south wigston a week ago to check isa rates. They made us an appointment with Rita for 16th Sept to sort out paperwork. Rita was very pleasant and knowledgeable and efficient. Read more Read less

    {"display":"Lynn C","full_name":"Lynn C","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Lynn C 16th September 2026
  • 5.00/5

    Staff are always helpful and polite on the phone.

    Staff are always helpful and polite on the phone.

    {"display":"Michael b","full_name":"Michael b","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Mortgages
    Michael b 16th September 2026
  • 5.00/5

    Everyone I have dealt with has been professional, kn...

    Everyone I have dealt with has been professional, knowledgeable and most helpful.

    {"display":"Diane J","full_name":"Diane J","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Mortgages
    Diane J 16th September 2026

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