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Hinckley & Rugby Building Society reviews

Hinckley & Rugby Building Society Logo
Rated Excellent • 4.82/5

Hinckley & Rugby Building Society reviews

Verified business Last reviewed within 7 days Customer Satisfaction Champion Consumer Guardian
See more on their website Write a review

Review summary

People rate this company as Excellent based on 2,567 product reviews

Average score of 4.82/5
5 star
86%
4 star
10%
3 star
2%
2 star
1%
1 star
1%
Reviews for Hinckley & Rugby Building Society have trended negatively over the past 90 days

Hinckley & Rugby Building Society shines with its friendly, knowledgeable staff who make savings and mortgage processes feel personal and straightforward. Many appreciate the local branches and excellent customer service, though some find the online system basic and the interest rates not always competitive. Overall, it’s a trusted place with a warm, old-fashioned touch.

Positive themes

  • Savings staff are friendly, helpful and make you feel valued in branch and on phone. (92 mentions)
  • Mortgage team is friendly and helpful with clear communication and efficient service. (35 mentions)
  • Savings products offer competitive rates and easy account setup with clear explanations. (59 mentions)

Negative themes

  • Online system is basic and limited compared to the excellent personal service. (5 mentions)
Summarised by AI
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About Hinckley & Rugby Building Society

Hinckley & Rugby Building Society is committed to providing an extensive range of competitive savings accounts and mortgage schemes and to providing the highest standards of customer service. Smart Money People is the place for Hinckley & Rugby Building Society reviews. Read and write reviews to help increase trust and transparency in Financial Services.

Hinckley & Rugby Building Society at a glance

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Reviews for Hinckley & Rugby Building Society

Showing 11 of 2567 company reviews • Last reviewed within 7 days

We were dealt with quickly and efficiently.

Savings • 15th July 2026

We were dealt with quickly and efficiently. Ian, who dealt with us, was both friendly and business like.

{"display":"Stephen ","full_name":"Stephen ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5.00/5
Read more product reviews

A human touch in this age !!!

Mortgages • 15th July 2026

Needed info about mortgage products and offers. Spoke to a human being which was a nice touch compared to other banks I have tried to... Needed info about mortgage products and offers. Spoke to a human being which was a nice touch compared to other banks I have tried to get in touch with. Was given the information I wanted and in a clear manner. Definitely sticking with HRBS for my mortgage Read more Read less

{"display":"Fanny I","full_name":"Fanny I","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5.00/5
Read more product reviews
  • 5.00/5

    Visit to Coalville store.

    Visited the Coalville store, very helpful dealt with everything I needed, very nice building society, very clean and seating for filling forms etc. staff helpful and knowledgeable.

    {"display":"Leocar","full_name":"Leocar","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Leocar 15th July 2026
  • 5.00/5

    Excellent customer service

    We were met by Lucy at the Coalville branch and she was amazing and dealt with everything efficiently.

    {"display":"Emma C","full_name":"Emma C","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Emma C 15th July 2026
  • 4.00/5

    We would recommend Indian rugby building site

    Linda at the desk was very knowledgeable and very understanding when we made mistakes excellent customer service

    {"display":"Tom","full_name":"Tom","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Tom 14th July 2026
  • 5.00/5

    Always a pleasure!

    It’s always a pleasure to visit Nuneaton branch of Hinckley & Rugby BS! The staff there are friendly and helpful and knowledgeable. I received good... It’s always a pleasure to visit Nuneaton branch of Hinckley & Rugby BS! The staff there are friendly and helpful and knowledgeable. I received good service and had a nice little chat too. Keep up the good work! Read more Read less

    {"display":"Carol Davies","full_name":"Carol Davies","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Carol Davies 14th July 2026
  • 5.00/5

    Very helpful, pleasant and friendly manner, resolved...

    Very helpful, pleasant and friendly manner, resolved queries and provided guidance.

    {"display":"Michael R","full_name":"Michael R","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Michael R 13th July 2026
  • 5.00/5

    Great service !

    Needed help online and rang up for help , Alice was superb in her attitude and helping me get back to my account. Great service !

    {"display":"Wayne C","full_name":"Wayne C","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Mortgages
    Wayne C 11th July 2026
  • 5.00/5

    The advisor was very professional and quickly resolv...

    The advisor was very professional and quickly resolved my query and helped me to set up my on-line account.

    {"display":"V","full_name":"V","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Mortgages
    V 10th July 2026
  • 5.00/5

    Query about a verification code.

    Query about a verification code. Alice was very helpful, explained everything clearly.It was dealt with very professionally .

    {"display":"Keith L","full_name":"Keith L","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Keith L 10th July 2026
  • 5.00/5

    Good old fashioned customer service..

    Good old fashioned customer service from a forward thinking organisation. Unfortunately, it’s getting less and less these days.

    {"display":"Susan F","full_name":"Susan F","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Susan F 9th July 2026

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