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Hinckley & Rugby Building Society reviews

Hinckley & Rugby Building Society Logo
Rated Excellent • 4.83/5

Hinckley & Rugby Building Society reviews

Verified business Last reviewed within 7 days Customer Satisfaction Champion Consumer Guardian
See more on their website Write a review

Review summary

People rate this company as Excellent based on 2,693 product reviews

Average score of 4.83/5
5 star
86%
4 star
10%
3 star
2%
2 star
1%
1 star
1%
Reviews for Hinckley & Rugby Building Society have trended negatively over the past 90 days

Hinckley & Rugby Building Society shines with genuinely friendly, knowledgeable staff who make savings and mortgage dealings feel personal and straightforward. People love the ease of speaking to real people and the helpful, patient service whether in branch or on the phone. However, some find the lack of digital options and slow online processes a bit frustrating, especially for postal accounts and mortgage paperwork.

Positive themes

  • Hinckley & Rugby Savings staff are friendly, helpful and make everything easy to understand. (77 mentions)
  • Mortgage service is consistently professional and friendly with clear communication. (15 mentions)
  • Savings accounts offer competitive rates with straightforward setup and good advice. (6 mentions)
Summarised by AI
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About Hinckley & Rugby Building Society

Hinckley & Rugby Building Society is committed to providing an extensive range of competitive savings accounts and mortgage schemes and to providing the highest standards of customer service. Smart Money People is the place for Hinckley & Rugby Building Society reviews. Read and write reviews to help increase trust and transparency in Financial Services.

Hinckley & Rugby Building Society at a glance

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Reviews for Hinckley & Rugby Building Society

Showing 11 of 2693 company reviews • Last reviewed within 7 days

ISA Purchase..

Savings • 29th September 2026

Ollie,The customer assitant wasHe very knowledgable about the product we required. He was a very pleasant young man.

{"display":"David Sammon","full_name":"David Sammon","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5.00/5
Read more product reviews

Slow to get through but very god response.

Savings • 29th September 2026

Phoned twice and on each occasion waied nearly 5 minutes befre being offered call back. Had to leave messages early yesterday afternoon and again this... Phoned twice and on each occasion waied nearly 5 minutes befre being offered call back. Had to leave messages early yesterday afternoon and again this morning but Alice responded to the first message at arond 12:30 today. Very helpful in answering all my questions. Read more Read less

{"display":"Roland","full_name":"Roland","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5.00/5
Read more product reviews
  • 5.00/5

    We highly recommend.

    We highly recommend. We like your service.

    {"display":"Ketal P","full_name":"Ketal P","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Mortgages
    Ketal P 28th September 2026
  • 5.00/5

    Friendly and efficient, easy to use

    Friendly and efficient, easy to use

    {"display":"Philippa ","full_name":"Philippa ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Philippa 28th September 2026
  • 5.00/5

    Thanyou Jane for successfully sorting out my transfe...

    Thanyou Jane for successfully sorting out my transfer in ISA funds, I was starting to get worried as the funds were taking longer than the... Thanyou Jane for successfully sorting out my transfer in ISA funds, I was starting to get worried as the funds were taking longer than the usual 15 days. Jane managed to get to the bottom of the problem and successfully rectified it. Many thanks. Read more Read less

    {"display":"Sue B","full_name":"Sue B","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Sue B 28th September 2026
  • 5.00/5

    Thank you Jane!

    Jane listened to my queries and answered them clearly and concisely. She also explained the process so I knew what to do next, and what... Jane listened to my queries and answered them clearly and concisely. She also explained the process so I knew what to do next, and what to expect further along the process. Thank you. Read more Read less

    {"display":"Jax","full_name":"Jax","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Mortgages
    Jax 28th September 2026
  • 5.00/5

    my account locking due to failed password attempts

    I called today about my account locking due to failed password attempts. the customer service person called Jennifer Williams, answered my call. She was patient,... I called today about my account locking due to failed password attempts. the customer service person called Jennifer Williams, answered my call. She was patient, kind and helped my through my issue. she waited while I got the information needed and while I waited for emails to come through to change my password. I am very happy with the service I got today. Read more Read less

    {"display":"Lucy Hardwick","full_name":"Lucy Hardwick","avatar":{"url":"\/assets\/uploads\/avatars\/users\/1050825.png"}}'s avatar
    Savings
    Lucy Hardwick 28th September 2026
  • 5.00/5

    Excellent service from Jeanette.

    Excellent service from Jeanette. Professional and knowledgeable but friendly and approachable. Good reader of people and situations and adapts accordingly through good listening skills. Good... Excellent service from Jeanette. Professional and knowledgeable but friendly and approachable. Good reader of people and situations and adapts accordingly through good listening skills. Good communication skills all round. Always happy to deal with her, always feel confident with her. Read more Read less

    {"display":"Maria M","full_name":"Maria M","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Maria M 27th September 2026
  • 5.00/5

    Friendly and Thoughtful

    Greeted well by staff (Neil) who was thorough and knowledgeable. Friendly with good sense of humour. Explained everything clearly. Process was quick and easy.

    {"display":"Chrisy ","full_name":"Chrisy ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Chrisy 26th September 2026
  • 5.00/5

    No fuss title

    Needed to sort out my finances and was all hassle free and helpful lovely staff

    {"display":"Amanda J","full_name":"Amanda J","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Amanda J 25th September 2026
  • 5.00/5

    Rung on time!

    we asked to be rung a 1pm and couldn't believe to hear the phone ring at 1pm - well done

    {"display":"Nathalie C","full_name":"Nathalie C","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Nathalie C 25th September 2026

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