Had a phone call as the interest rate on the product had increased since sending off the paperwork. As I do not use the account... Had a phone call as the interest rate on the product had increased since sending off the paperwork. As I do not use the account often I had to go through additional security which is reassuring. Read more Read less

Katherine was very helpful and provided great service

Linda has contacted me by telephone and has been very helpful with the renewal of my 5 year cash Ida

Really helpful, and happy to speak to a person quickly when calling

The people are excellent to deal with but the on line system is very basic and limited

Excellent service at Broughton Astley Branch ! Nothing too much trouble .Michelle was knowledgeable able and really helpful

I was assisted with my query about setting up our savings account online. The lady on the end of the phone had a nice manner... I was assisted with my query about setting up our savings account online. The lady on the end of the phone had a nice manner and provided me with the information I needed. First rate. Read more Read less

Polite and efficient. Solved my query

Old account - needed to find out if still live and if had savings with H & R. The information I was able to give... Old account - needed to find out if still live and if had savings with H & R. The information I was able to give was very little which led to what security check could be given. Alice was able to match historic details which goes back to 1993, our other issue was that council areas and Royal Mail had during this time changed our district and postcode. Alice provided details as to what to do re access to the account. Alice was polite and understood the issue, very helpful. Read more Read less