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Hinckley & Rugby Building Society reviews

Hinckley & Rugby Building Society Logo
Rated Excellent • 4.84/5

Hinckley & Rugby Building Society reviews

Verified business Last reviewed within 7 days Customer Satisfaction Champion Consumer Guardian
See more on their website Write a review

Review summary

People rate this company as Excellent based on 2,754 product reviews

Average score of 4.84/5
5 star
86%
4 star
10%
3 star
2%
2 star
1%
1 star
1%
Reviews for Hinckley & Rugby Building Society have trended positively over the past 90 days

Hinckley & Rugby Building Society shines with its friendly, knowledgeable staff who make savings and mortgage processes feel personal and straightforward. People love the local branches and the genuine care from the team, even if some wish for better online services and more modern payment options. Overall, it’s the warm human touch that keeps folks coming back.

Positive themes

  • Savings staff are friendly, helpful and explain everything clearly. (88 mentions)
  • Mortgage team is professional and helpful with clear communication. (30 mentions)
  • Savings accounts are easy to open with quick and efficient service. (9 mentions)

Negative themes

  • Online services and digital options are lacking and frustrating. (7 mentions)
Summarised by AI
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About Hinckley & Rugby Building Society

Hinckley & Rugby Building Society is committed to providing an extensive range of competitive savings accounts and mortgage schemes and to providing the highest standards of customer service. Smart Money People is the place for Hinckley & Rugby Building Society reviews. Read and write reviews to help increase trust and transparency in Financial Services.

Hinckley & Rugby Building Society at a glance

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Reviews for Hinckley & Rugby Building Society

Showing 11 of 2754 company reviews • Last reviewed within 7 days

Very good staff.

Savings • 8th November 2026

Very good staff. Very polite and very helpful. Would recommend to friends and family.

{"display":"Deb Hopkins","full_name":"Deb Hopkins","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5.00/5
Read more product reviews

Very pleased with Tracy

Mortgages • 8th November 2026

Tracy dealt with my enquiry extremely professionally by recognising the urgency of my case and dealt with it efficiently, thank you.

{"display":"AT","full_name":"AT","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
AT
Rated Good • 4.00/5
Read more product reviews
  • 5.00/5

    Choosing a savings plan

    I wanted a company that was local and I did well to find Hinckley & Rugby Building Society. They are friendly, caring, polite and knowledgeable... I wanted a company that was local and I did well to find Hinckley & Rugby Building Society. They are friendly, caring, polite and knowledgeable and they made me feel at ease with no pressure. Read more Read less

    {"display":"MARK Z","full_name":"MARK Z","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    MARK Z 6th November 2026
  • 5.00/5

    Very helpful to support and good product knowledge

    Very helpful to support and good product knowledge

    {"display":"ANDREW C","full_name":"ANDREW C","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    ANDREW C 6th November 2026
  • 5.00/5

    The finance department Excellent

    The finance department treated me really kindly, and it was a great team. They took the time to listen to every issue carefully and explained... The finance department treated me really kindly, and it was a great team. They took the time to listen to every issue carefully and explained everything clearly. They solved the problems. Read more Read less

    {"display":"Ben George Philip","full_name":"Ben George Philip","avatar":{"url":"\/assets\/uploads\/avatars\/users\/1768433.png"}}'s avatar
    Mortgages
    Ben George Philip 3rd November 2026
  • 5.00/5

    The speed of setting up this account was amazing and...

    The speed of setting up this account was amazing and staff were very polite and helpful

    {"display":"Helen S","full_name":"Helen S","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Helen S 3rd November 2026
  • 5.00/5

    Good Customer service

    Clear dealt with efficiently wasn't hurried. Asked if any more help was required.

    {"display":"Linda L","full_name":"Linda L","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Linda L 3rd November 2026
  • 5.00/5

    Highly efficient and friendly staff.

    Highly efficient and friendly staff. Easy to open account.

    {"display":"Richard D","full_name":"Richard D","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Richard D 3rd November 2026
  • 5.00/5

    Lovely staff and have information we needed

    Lovely staff and have information we needed

    {"display":"Geraldine M","full_name":"Geraldine M","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Geraldine M 3rd November 2026
  • 5.00/5

    So far so good, we are so grateful they have given u...

    So far so good, we are so grateful they have given us this opportunity to move forward and better ourselves by lending us this for a bigger property.

    {"display":"Stacey F","full_name":"Stacey F","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Mortgages
    Stacey F 2nd November 2026
  • 5.00/5

    Instant friendly customer service

    I telephoned with a query - was answered within a few minutes by a human being who answered my question and subsequently met me a... I telephoned with a query - was answered within a few minutes by a human being who answered my question and subsequently met me a few days later in the branch to carry out my transaction. Read more Read less

    {"display":"Carole H","full_name":"Carole H","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Carole H 31st October 2026

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