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Hinckley & Rugby Building Society reviews

Hinckley & Rugby Building Society Logo
Rated Excellent • 4.82/5

Hinckley & Rugby Building Society reviews

Verified business Last reviewed within 7 days Customer Satisfaction Champion Consumer Guardian
See more on their website Write a review

Review summary

People rate this company as Excellent based on 2,100 product reviews

Average score of 4.82/5
5 star
84%
4 star
11%
3 star
2%
2 star
1%
1 star
2%
Reviews for Hinckley & Rugby Building Society have trended negatively over the past 90 days

Hinckley and Rugby really shine with their friendly, helpful staff who make opening savings accounts and handling mortgages a breeze. People love the personal touch and clear explanations, even if some wish for more digital options. On the downside, a few found mortgage processing slow and communication patchy, plus the old-school paper-based account setup can feel a bit clunky.

Positive themes

  • Hinckley and Rugby's staff are consistently friendly, helpful and make everything easy.
  • Opening savings accounts at Hinckley and Rugby is quick and staff explain everything clearly.
  • Mortgage service at Hinckley and Rugby is personal and supportive with clear advice.

Negative themes

  • Mortgage processing can be slow with poor communication causing stress for some.
  • Account opening relies heavily on paper forms and cheques which feels outdated.
  • Security concerns raised over phone disclosure of account details during account opening.
Summarised by AI
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About Hinckley & Rugby Building Society

Hinckley & Rugby Building Society is committed to providing an extensive range of competitive savings accounts and mortgage schemes and to providing the highest standards of customer service. Smart Money People is the place for Hinckley & Rugby Building Society reviews. Read and write reviews to help increase trust and transparency in Financial Services.

Hinckley & Rugby Building Society at a glance

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Reviews for Hinckley & Rugby Building Society

Showing 11 of 2100 company reviews • Last reviewed within 7 days

Brilliant staff

Savings • 27th March 2026

The staff at Hinckley and Rugby are brilliant, they are always so welcoming, friendly and professional. Oli was very helpful when I visited the branch... The staff at Hinckley and Rugby are brilliant, they are always so welcoming, friendly and professional. Oli was very helpful when I visited the branch today, his communication and customer service is excellent! Read more Read less

{"display":"Victoria Addison","full_name":"Victoria Addison","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5/5
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Excellent customer services from Hinckley & Rugby.

Savings • 27th March 2026

Excellent customer services from Hinckley & Rugby. Rang previously and they were very responsive, polite and addressed by issue. Had a second follow up query... Excellent customer services from Hinckley & Rugby. Rang previously and they were very responsive, polite and addressed by issue. Had a second follow up query that I emailed them about and they rang me back literally within 2 mins. Jennifer understood the issue and it was resolved quickly. She also explained what I needed to do and what documentation they wanted from me. Can really praise them enough to be honest! Thank you. Read more Read less

{"display":"Andy M","full_name":"Andy M","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5/5
Read more product reviews
  • 5/5

    Jennifer Williams was courteous and very professional.

    Jennifer Williams was courteous and very professional. She dealt with my query promptly and diligently

    {"display":"Simon B","full_name":"Simon B","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Simon B 27th March 2026
  • 5/5

    Account information

    Very helpful clear information received for my questions

    {"display":"Julie D","full_name":"Julie D","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Julie D 27th March 2026
  • 5/5

    Excellent service friendly, polite and helpful.

    Excellent service friendly, polite and helpful.

    {"display":"Martin","full_name":"Martin","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Martin 27th March 2026
  • 5/5

    Great to be able to call and speak to a person!

    Great to be able to call and speak to a person instead of a machine. Telephone team are knowledgeable and understanding.

    {"display":"TEH","full_name":"TEH","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    TEH 26th March 2026
  • 5/5

    The team went above and beyond to assist in a deed...

    The team went above and beyond to assist in a deed of release process which was proving very stressful due to poor service from solicitors.... The team went above and beyond to assist in a deed of release process which was proving very stressful due to poor service from solicitors. Their help made all the difference to achieving the desired outcome in a timely manner. Read more Read less

    {"display":"Diane J","full_name":"Diane J","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Mortgages
    Diane J 26th March 2026
  • 5/5

    Michele at the Broughton Astley branch was brilliant...

    Michele at the Broughton Astley branch was brilliant when I brought mum to move some money, she was very patient and helped my Mum.

    {"display":"Kathy R","full_name":"Kathy R","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Kathy R 26th March 2026
  • 5/5

    Gentleman was very understanding and informative of...

    Gentleman was very understanding and informative of what I needed to do

    {"display":"David l","full_name":"David l","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    David l 26th March 2026
  • 5/5

    Staff very helpful whilst ensuring I got the best re...

    Staff very helpful whilst ensuring I got the best return for my investment.

    {"display":"Simon T","full_name":"Simon T","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Simon T 26th March 2026
  • 5/5

    Rita in Syston Branch was excellent

    Rita in Syston Branch was excellent

    {"display":"Nilesh","full_name":"Nilesh","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Nilesh 25th March 2026

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