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Hinckley & Rugby Building Society reviews

Hinckley & Rugby Building Society Logo
Rated Excellent • 4.84/5

Hinckley & Rugby Building Society reviews

Verified business Last reviewed within 7 days Customer Satisfaction Champion Consumer Guardian
See more on their website Write a review

Review summary

People rate this company as Excellent based on 2,750 product reviews

Average score of 4.84/5
5 star
86%
4 star
10%
3 star
2%
2 star
1%
1 star
1%
Reviews for Hinckley & Rugby Building Society have trended positively over the past 90 days

Hinckley & Rugby Building Society shines with genuinely friendly, knowledgeable staff who make savings and mortgage dealings feel personal and straightforward. People love the ease of speaking to real people and the helpful, patient service whether in branch or on the phone. However, some find the lack of digital options and slow online processes a bit frustrating, especially for postal accounts and mortgage paperwork.

Positive themes

  • Hinckley & Rugby Savings staff are friendly, helpful and make everything easy to understand. (77 mentions)
  • Mortgage service is consistently professional and friendly with clear communication. (15 mentions)
  • Savings accounts offer competitive rates with straightforward setup and good advice. (6 mentions)
Summarised by AI
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About Hinckley & Rugby Building Society

Hinckley & Rugby Building Society is committed to providing an extensive range of competitive savings accounts and mortgage schemes and to providing the highest standards of customer service. Smart Money People is the place for Hinckley & Rugby Building Society reviews. Read and write reviews to help increase trust and transparency in Financial Services.

Hinckley & Rugby Building Society at a glance

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Reviews for Hinckley & Rugby Building Society

Showing 11 of 2750 company reviews • Last reviewed within 7 days

The finance department Excellent

Mortgages • 3rd November 2026

The finance department treated me really kindly, and it was a great team. They took the time to listen to every issue carefully and explained... The finance department treated me really kindly, and it was a great team. They took the time to listen to every issue carefully and explained everything clearly. They solved the problems. Read more Read less

{"display":"Ben George Philip","full_name":"Ben George Philip","avatar":{"url":"\/assets\/uploads\/avatars\/users\/1768433.png"}}'s avatar
Rated Excellent • 5.00/5
Read more product reviews

The speed of setting up this account was amazing and...

Savings • 3rd November 2026

The speed of setting up this account was amazing and staff were very polite and helpful

{"display":"Helen S","full_name":"Helen S","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5.00/5
Read more product reviews
  • 5.00/5

    Good Customer service

    Clear dealt with efficiently wasn't hurried. Asked if any more help was required.

    {"display":"Linda L","full_name":"Linda L","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Linda L 3rd November 2026
  • 5.00/5

    Highly efficient and friendly staff.

    Highly efficient and friendly staff. Easy to open account.

    {"display":"Richard D","full_name":"Richard D","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Richard D 3rd November 2026
  • 5.00/5

    Lovely staff and have information we needed

    Lovely staff and have information we needed

    {"display":"Geraldine M","full_name":"Geraldine M","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Geraldine M 3rd November 2026
  • 5.00/5

    So far so good, we are so grateful they have given u...

    So far so good, we are so grateful they have given us this opportunity to move forward and better ourselves by lending us this for a bigger property.

    {"display":"Stacey F","full_name":"Stacey F","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Mortgages
    Stacey F 2nd November 2026
  • 5.00/5

    Instant friendly customer service

    I telephoned with a query - was answered within a few minutes by a human being who answered my question and subsequently met me a... I telephoned with a query - was answered within a few minutes by a human being who answered my question and subsequently met me a few days later in the branch to carry out my transaction. Read more Read less

    {"display":"Carole H","full_name":"Carole H","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Carole H 31st October 2026
  • 5.00/5

    Diversify your money away from online risks

    The personal service of a human being delivered by Sydney was outstanding and there with ensured that I will be in contact soon. The customer... The personal service of a human being delivered by Sydney was outstanding and there with ensured that I will be in contact soon. The customer service skills that this building society supports has been far superior to some of the banks Ive dealt with an left previously. Read more Read less

    {"display":"D B","full_name":"D B","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    D B 30th October 2026
  • 5.00/5

    We have been impressed by the speed of the process a...

    We have been impressed by the speed of the process and the help and support we have received so far

    {"display":"Grant G","full_name":"Grant G","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Mortgages
    Grant G 30th October 2026
  • 5.00/5

    Only comment is that you need a better online service.

    Only comment is that you need a better online service.

    {"display":"David M","full_name":"David M","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Mortgages
    David M 30th October 2026
  • 5.00/5

    Ollie was lovely.

    Ollie was lovely. Great customer service

    {"display":"Alexandra w","full_name":"Alexandra w","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Alexandra w 30th October 2026

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