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Hinckley & Rugby Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.49 (391 reviews)

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4.57

Based on 391 reviews, last reviewed 12th Dec 2025

67% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

78%

Latest highest rating:

5

Phenomenal completion team! I wanted to make a special effort to say how fantastic Callum and Danielle in the completions team have been. Phenomenal customer service and really w... Read more Reviewed on: 12th December 2025

Latest lowest rating:

1

Slow, poor value and unhelpful Took 8 months to arrange a remortgage, response to any communication always exceptionally slow and often asked to provide the same information multipl... Read more Reviewed on: 24th May 2024

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About this product

Hinckley & Rugby Building Society only provide new mortgages that are arranged through a mortgage broker.

Hinckley & Rugby Building Society have partnered with the Mortgage Advice Bureau. They provide mortgage guidance searching through over 90 lenders to find you a lender.

Hinckley & Rugby Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Hinckley & Rugby Building Society before, you can also leave a review and share your experience.

Hinckley & Rugby Building Society Mortgages reviews (391)

Review of the Hinckley & Rugby Building Society, Mortgages:

The lady who I spoke to was very polite and...

The lady who I spoke to was very polite and helpful Reviewed on: 26th June 2024

Reply from Hinckley & Rugby Building Society Hi Jaspreet Thank you for your feedback about the service you received from our mortgage team. Polite and helpful is exactly what we want to be delivering to all of our members, so its heartening to hear that’s how you would summarise your experience. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 4th July 2024

Awful service, avoid at all costs

We had a terrible experience with H&R, poor communication, never kept to any timescales (always another 7 days), and after 6 weeks of having our application and taking fees they declined on the basis of information they had at the start. Our broker said he has never experienced such shocking service. Reviewed on: 27th November 2023

Reply from Hinckley & Rugby Building Society Thank you for your feedback. A member of the complaints team will be in contact within the next 48 hours. Response date: 29th November 2023

Very helpful

Extremely helpful yet again dealing with the staff at HRBS Reviewed on: 9th November 2023

Reply from Hinckley & Rugby Building Society Thank you so much for this positive feedback Paul, it’s great to hear you have found our staff to be consistently helpful. We’re happy to be your mortgage provider and appreciate you taking the time to pass on your comments. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 10th November 2023

Brilliant Customer service

Karen was really helpful when I called today. She went through everything for me clearly and in a friendly manner Reviewed on: 8th November 2023

Reply from Hinckley & Rugby Building Society Hi Tess, thank you so much for taking the time to get in touch to tell us about the service you received from Karen in our mortgage team. It’s great to hear our people have made a good impression and to pass on comments like this to the individual is a pleasure. We will ensure that your comments are shared with Karen. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel/ Response date: 9th November 2023

Great products and customer service

I've always had quick and clear advice to my queries, and a very satisfying experience overall when I needed it. Reviewed on: 1st November 2023

Reply from Hinckley & Rugby Building Society We’re very grateful you took the time to let us know about the service you received from our mortgage team. They work hard to ensure that the service they offer is helpful and well informed, so it’s great to hear feedback like this. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 2nd November 2023

Answered quick

Jo helped me answer a question very quickly Reviewed on: 25th October 2023

Reply from Hinckley & Rugby Building Society Thank you for taking the time to provide this feedback – it’s great to hear your query was dealt with speedily by Jo in our mortgage team. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 26th October 2023

Phone call

Happy with the conversation and information I received Reviewed on: 25th October 2023

Reply from Hinckley & Rugby Building Society Hi Nigel, thank you for this positive feedback regarding the service your received from our mortgage team over the phone, we appreciate you taking the time. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 25th October 2023

Very Satisfied

From choosing a product and opening an account to renewing our product most recently, we have always received clear information and instruction and the friendly team have always been quick to help with our queries. Reviewed on: 23rd October 2023

Reply from Hinckley & Rugby Building Society Thank you so much for taking the time to let us know about the service you've received from our mortgage team, from the start of your mortgage to renewing your product. It’s very heartening to hear we’ve been helpful and clear with your requests. Also we're delighted you have chosen extend your mortgage with the Society. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 23rd October 2023

Excellent staff

Staff have always been, efficient, friendly and helpful. Reviewed on: 5th October 2023

Reply from Hinckley & Rugby Building Society Hi Daniel, thank you for taking the time to get in touch to tell us about the service you’ve received from our Mortgage team. Our people work hard to ensure that the service we deliver is as efficient as possible so it will be a pleasure to pass on your comments. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 5th October 2023

Easy to contact and friendly

I phoned with a general enquiry about my Mortgage SVR and Louise was extremely helpful and friendly. Very impressed with no waiting time and quick response. Reviewed on: 3rd October 2023

Reply from Hinckley & Rugby Building Society Hi Steve, thank you very much for taking the time to tell us about your experience. It’s great to hear that Louise was able to assist you promptly and you found her service to be friendly and helpful. We will ensure that your comments are shared with Louise and her team. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 4th October 2023

Helpful

I got intouch today for a redemption figure The mortgage assistant was very helpful it was quick and easy to understand a few security questions etc and she is sending me papers over.staff at Hinckley and Rugby are always friendly when I need to get intouch. Reviewed on: 2nd October 2023

Reply from Hinckley & Rugby Building Society Hi Anthony, thank you very much for taking the time to get in touch to tell us about the service you received from our Existing Mortgage team. It’s great to hear the service you received was efficient and friendly and your redemption request was pain free. We will ensure that your comments are shared with the team. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel/ Response date: 3rd October 2023

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