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Hinckley & Rugby Building Society: Savings reviews

Name: Savings
Rating: 4.86 (1999 reviews)

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4.86

Based on 1,999 reviews, last reviewed 24th Apr 2026

516% increase in 5 star reviews

in the past 90 days

300% increase in 1 star reviews

in the past 90 days

86%

11%

Latest highest rating:

5

Telephone customer service very helpful person on the telephone Reviewed on: 24th April 2026

Latest lowest rating:

1

Your app is rubbish I can never get into my... Your app is rubbish I can never get into my account Reviewed on: 14th April 2026

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About this product

Hinckley & Rugby Building Society savings reviews can help you to find out more about life at Hinckley & Rugby Building Society. How easy is it to contact Hinckley & Rugby Building Society? And how friendly are they? Our Hinckley & Rugby Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

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Hinckley & Rugby Building Society Savings reviews (1999)

Great in-branch experience with Junior Savers Accounts

I took my two young children to open savings accounts with the branch. The staff were welcoming, friendly and enthusaistic despite the fact the kids only had small sums of money to pay into their accounts. It is so valuable to be able to teach kids about saving with a positive in-person branch experience like this. Fantastic service. Reviewed on: 11th May 2024

Reply from Hinckley & Rugby Building Society Hi Ann, We really appreciate you taking the time to pass on this feedback. We too think our branches offer a really important service to our members and in-branch transactions, coupled with their own passbooks are a great way to introduce children to savings. It’s lovely to hear your experience was really positive – we look forward to welcoming you all into our branch again soon! If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel/ Response date: 14th May 2024

Great staff Liam was very helpful and made the openi...

Great staff Liam was very helpful and made the opening of two saving accounts for my children quick and simple. Reviewed on: 11th May 2024

Reply from Hinckley & Rugby Building Society Hi Nathan, Thank you for your feedback regarding the service you received from Liam when opening accounts for your children. We’re very pleased to welcome your children to the Society, and also fantastic to hear that Liam provided an easy process for you. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel/ Response date: 14th May 2024

We prefer to go into branch to sort out

We prefer to go into branch to sort out Reviewed on: 10th May 2024

Reply from Hinckley & Rugby Building Society Hi Gary, Great to hear you value our branches, we’re always happy to welcome you and help you with anything you need our assistance with. We also believe our branches play a vital role in delivering our services to our local communities. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel/ Response date: 14th May 2024

MandySouthWigston

The teller was smartly dressed and both professional and personable. Their product knowledge was most exemplary and informative. Reviewed on: 8th May 2024

Reply from Hinckley & Rugby Building Society Hello and thank you for your feedback about the service you received from Mandy at our South Wigston office. It’s wonderful to hear you found her to be knowledgeable, personable, and professional. We’ll happily pass on your comments to her directly. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel/ Response date: 14th May 2024

Received a phone call to say that they received my a...

Received a phone call to say that they received my application form for my savings account and asked me a few questions on the phone regarding my type of account i wish to open and my missing/ no answers on my form and informed me I had 5 days to send my deposit to them & the next steps once they receive my deposit. Reviewed on: 7th May 2024

Reply from Hinckley & Rugby Building Society Hi Sanjay, Thanks for letting us know about the service you received at our Castle Street branch. Should you need any further information or assistance from our team please do not hesitate to reach out, we’re always happy to help. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel/ Response date: 14th May 2024

I left feeling very happy !

A very smooth and satisfactory procedure. Excellent customer service and everything clearly explained. Reviewed on: 7th May 2024

Reply from Hinckley & Rugby Building Society Hi Carolyn, Thank you for letting us know how you got on at our South Wigston branch. It’s great to hear feedback like that about the service our teams are providing, so thank you very much for taking the time to pass on your thoughts. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel/ Response date: 14th May 2024

Quick, easy and hassle free.

Quick, easy and hassle free. Staff courteous and friendly Reviewed on: 3rd May 2024

Reply from Hinckley & Rugby Building Society Thank you for this very encouraging feedback. We appreciate you taking the time to pass this on to us. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel/ Response date: 14th May 2024

Staff member was very helpful and the whole experien...

Staff member was very helpful and the whole experience in opening a new savings account simple and. quick . Reviewed on: 2nd May 2024

Reply from Hinckley & Rugby Building Society Hi Brain, thank you for taking the time to pass on your comments. Good to hear the team in Lutterworth delivered a pain free and efficient service. Thank you for choosing the Society for your savings – should you need any further help please do not hesitate to get in touch. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel/ Response date: 14th May 2024

Taking out an ISA with H&R

Very pleasant and knowledgeable staff, all in all a good experience . I am an elderly lady and was treated with kindness and patience by Ethan who guided me through the process of setting up an ISA Reviewed on: 29th April 2024

Reply from Hinckley & Rugby Building Society Thank you very much for your feedback Norma. Patience and kindness are absolutely attributes we want all our staff to demonstrate so it’s music to our ears to hear that’s what you experienced when you visited our branch in Castle Street. Should you need any further help with your ISA, or any other services we offer, please do not hesitate to pop by any of our branches again, we'd be more than happy to assist. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel/ or give our friendly team a call on 0800 434 6343. Response date: 14th May 2024

Thanks go to Jamie for his service in particular poi...

Thanks go to Jamie for his service in particular pointing out that the Hospice Affinity Account was at a lower interest rate cf to the account I was closing. My reply was the thinking behind the Hospice Account - it is a pity it doesnot offer a higher rate. Reviewed on: 24th April 2024

Reply from Hinckley & Rugby Building Society Thank you for feedback regarding our service and products. We are keen to ensure that our members are in the best account for their needs with everything considered, so it’s good to hear Jamie was able to provide the information you required to make a decision which suited your requirements best. I will, of course, pass on your comments regarding our Hospice account. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel/ Response date: 3rd May 2024

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