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HSBC Kinetic: Business Account reviews

Name: Business Account
Rating: 4.73 (1934 reviews)

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4.71

Based on 1,934 reviews, last reviewed 23rd Aug 2024

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

85%

10%

Latest highest rating:

5

Very efficient and convenient business account I've been using this account for my small business for about 7 months now and I am very pleased, the app is great, everything is smooth and clear. The... Read more Reviewed on: 1st June 2023

Latest lowest rating:

1

Very disappointed. Very disappointed. Our account been blocked without any reason. After 3 weeks still nobody can answer when we will be able to use our account. Mone... Read more Reviewed on: 24th March 2024

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HSBC Kinetic Business Account reviews (1934)

Amazing Service

Amazing experience from the very first day, it is great to use. Extremely user friendly, so easy to understand. I know alot of people are unsure about moving to the online banking platform but the level of simplicity is unreal. Highly recommended for business’s. Due to the advance level of development not time consuming at all. Easy to invoice and pay. Overall extremely happy user. Reviewed on: 7th March 2023

Amazing service and perks

I have never been more satisfied with a bank while making an account with them. I made an account with KSBC Kinetic for my new business, and am currently considering switching my personal current account over to KSBC as well! Reviewed on: 7th March 2023

Over complicated with no support

The bank gets money in and money out, but if you have an issue don’t expect any help fast, kinetic has its own customs services which is always “experiencing high levels of calls” and if you even do get through you need to speak to the internet team, or the telephone team you have to start again. Even worse if you forget your telephone banking details you’ll have to reset it and send in some magical mandate for to unlock it even though I still have access to the app and my account they won’t let me verify anything. App just lists all transactions No searchables so makes it a wee bit difficult when you have to go back to Double check payments received, and to go back several months you have to scroll. I had only used the app and had never used the mobile browser version so I made a mistake with my passcodes I tried to reset it it and mistakenly reset my mobile passcodes too and had no acces. I actually wanted to switched to hsbc from virgin because it was a free account . I called and was left on hold for over 1hr 45 minutes only to be cut off. I called again and at the same time I used my landline to call virgin money they answered within 2 minutes and approved my application for a new free business account within 10 minutes. Just gave up with hsbc. Everything is still locked i did email hsbc but the response I received seemed generic and asked me to send in mandate to do this, i need to send a signed letter in for that. Wish I’d never even started. If i could offer anyone advice id say stay away from hsbc and go for one who claims dosent claim to be global and will help on a telephone? Reviewed on: 7th March 2023

Reply from HSBC Kinetic Hi, We're really sorry for your experience but are you sure this is about Kinetic as we don't have an internet team and we don't request mandates. Thanks Response date: 28th March 2023

OK- but could be better

Having a mobile app is a real positive. The charges for paying in cheques is a pain as is the fact that they won't let you pay in cheques more that £500 digitally. Not Really "free" banking and once the 12 months is up the charges are similar to high street banks. Reviewed on: 7th March 2023

Easy to use

Like as easy to use and quick an simple to move money around Reviewed on: 7th March 2023

Easy, straightforward account. Best around for my needs.

Quick and easy account opening process. Easy to use. Great communication. Best account around for my needs. Reviewed on: 7th March 2023

Fantastic

Really good very I find it very easy to work, I recommend people Reviewed on: 7th March 2023

Really easy to use account

HSBC Kinetic was really easy to set up and use. The app is customer friendly and the business team are very easy to reach out to. 100% recommend Reviewed on: 7th March 2023

Easy to use

Highly recommended, happy with my choice. Reviewed on: 7th March 2023

Safe and helpful bank.

“I had a wonderful experience and I would highly recommend this bank to others.” Reviewed on: 7th March 2023

Review HSBC Kinetic: Business Account now

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HSBC Kinetic: Business Account reviews

No new 5 star reviews

No new 1 star reviews

Latest highest rating:

5

Latest lowest rating:

1

About this product

Review HSBC Kinetic: Business Account now

HSBC Kinetic Business Account reviews (1934)

Amazing Service

Amazing service and perks

Over complicated with no support

OK- but could be better

Easy to use

Easy, straightforward account. Best around for my needs.

Fantastic

Really easy to use account

Easy to use

Safe and helpful bank.

Review HSBC Kinetic: Business Account now

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