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HSBC Kinetic (inactive company): Business account (discontinued) reviews

View other HSBC Kinetic (inactive company) products
4.69
Based on 1,942 reviews, last reviewed 24th Mar 2026
No new 5 star reviews
in the past 90 days
100% decrease in 1 star reviews
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Latest highest rating:

5

Perfect for small businesses! Perfect for small businesses! I have had an HSBC Kinetic account for 4 years now and have found the app a breeze to use and their customer service has... Read more Reviewed on: 24th March 2026
Victoria S's avatar
Victoria S

Latest lowest rating:

1

Non-existent weekend support I called HSBC for help on a Saturday as was having issues downloading my transactions. They told me to reinstall the app. I did this but then was lock... Read more Reviewed on: 7th February 2026
Rebecca J's avatar
Rebecca J
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About this product

The HSBC Kinetic Current Account is for business customers.

The account is for sole traders or single director shareholder businesses. There’s no monthly account fee and you get free UK digital banking. The HSBC Kinetic account also includes a monthly cashflow outlook and categorised spending tools.

HSBC Kinetic Current Account reviews help you find out what it’s really like to be a customer. If you’ve used HSBC before, you can also leave a review and share your experience.

Review HSBC Kinetic (inactive company): Business account (discontinued) now

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HSBC Kinetic (inactive company) Business account (discontinued) reviews (1942)

Over complicated with no support

1
The bank gets money in and money out, but if you have an issue don’t expect any help fast, kinetic has its own customs services which is always “experiencing high levels of calls” and if you even do get through you need to speak to the internet team, or the telephone team you have to start again. Even worse if you forget your telephone banking details you’ll have to reset it and send in some magical mandate for to unlock it even though I still have access to the app and my account they won’t let me verify anything. App just lists all transactions No searchables so makes it a wee bit difficult when you have to go back to Double check payments received, and to go back several months you have to scroll. I had only used the app and had never used the mobile browser version so I made a mistake with my passcodes I tried to reset it it and mistakenly reset my mobile passcodes too and had no acces. I actually wanted to switched to hsbc from virgin because it was a free account . I called and was left on hold for over 1hr 45 minutes only to be cut off. I called again and at the same time I used my landline to call virgin money they answered within 2 minutes and approved my application for a new free business account within 10 minutes. Just gave up with hsbc. Everything is still locked i did email hsbc but the response I received seemed generic and asked me to send in mandate to do this, i need to send a signed letter in for that. Wish I’d never even started. If i could offer anyone advice id say stay away from hsbc and go for one who claims dosent claim to be global and will help on a telephone? Reviewed on: 7th March 2023
Craig Mcgilp's avatar
Craig Mcgilp
Reply from HSBC Kinetic (inactive company) Hi, We're really sorry for your experience but are you sure this is about Kinetic as we don't have an internet team and we don't request mandates. Thanks Response date: 28th March 2023
HSBC Kinetic logo reviews
HSBC Kinetic (inactive company)

OK- but could be better

3
Having a mobile app is a real positive. The charges for paying in cheques is a pain as is the fact that they won't let you pay in cheques more that £500 digitally. Not Really "free" banking and once the 12 months is up the charges are similar to high street banks. Reviewed on: 7th March 2023
A Customer's avatar
A Customer

Easy to use

5
Like as easy to use and quick an simple to move money around Reviewed on: 7th March 2023
Sara Roberton's avatar
Sara Roberton

Easy, straightforward account. Best around for my needs.

5
Quick and easy account opening process. Easy to use. Great communication. Best account around for my needs. Reviewed on: 7th March 2023
Happy Customer 's avatar
Happy Customer

Fantastic

5
Really good very I find it very easy to work, I recommend people Reviewed on: 7th March 2023
ross95mende@gmail.com's avatar
[email protected]

Really easy to use account

5
HSBC Kinetic was really easy to set up and use. The app is customer friendly and the business team are very easy to reach out to. 100% recommend Reviewed on: 7th March 2023
Lora Krasteva's avatar
Lora Krasteva

Easy to use

5
Highly recommended, happy with my choice. Reviewed on: 7th March 2023
Lea Frost's avatar
Lea Frost

Safe and helpful bank.

5
“I had a wonderful experience and I would highly recommend this bank to others.” Reviewed on: 7th March 2023
Demis's avatar
Demis

Simple, clean and inexpensive

5
The app is pretty simple to use which is a big advantage in my opinion. It’s pretty cheap at £6.50 after (12/18 months?) I think. All documents are in one place to find which is great. Pretty secure too, for example I just got done setting up the app on my new phone and I had to verify through password, SMS and email. I would recommend to most small businesses for sure! Reviewed on: 7th March 2023
Mhd Imran's avatar
Mhd Imran

Very good bank

5
The best bank I have banked with Reviewed on: 7th March 2023
Rahul's avatar
Rahul

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