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HSBC Kinetic: Business Account reviews

Name: Business Account
Rating: 4.73 (1934 reviews)

View other HSBC Kinetic products

4.70

Based on 1,934 reviews, last reviewed 23rd Aug 2024

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

85%

10%

Latest highest rating:

5

Very efficient and convenient business account I've been using this account for my small business for about 7 months now and I am very pleased, the app is great, everything is smooth and clear. The... Read more Reviewed on: 1st June 2023

Latest lowest rating:

1

Very disappointed. Very disappointed. Our account been blocked without any reason. After 3 weeks still nobody can answer when we will be able to use our account. Mone... Read more Reviewed on: 24th March 2024

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About this product

HSBC Kinetic Business Account reviews (1934)

Review of the HSBC Kinetic, Business Account:

Saved my banking situation

I live across from the HSBC in Canary Wharf, so I see it almost everyday I wake up. I've had some-what a great experience from the get go, some-what because upon applying there were details that were missing on my part, besides that once they got all they needed from me, I'm was ready to go! Reviewed on: 10th March 2022

Best / easiest of the New Business accounts that I applied for.

Having heard from other small businesses / new businesses how long and difficult, it can be to set up a new account, I tried a few. two high streets, and two online providers. The one high street used my 10+ years of banking with them as a selling point. I am still waiting for them to respond. The online ones are also still in process. HSBC was able to pull full / fuller information from companies house, so did not need to provide a second time / verify. So much better of experience than I was expecting. Would highly recommend. T Reviewed on: 31st March 2023

Reply from HSBC Kinetic Hi T, Welcome to HSBC Kinetic, thanks for choosing us for your business banking. As you've noticed some other banks ask for a second verification - instead we collect all the information upfront in our speedy application all in the app and in minutes. Now that you have your account we hope you're getting to grips with the app, ordered your debit card and started using the account. If you need help we're here with our in-app live chat so if you need to get in touch with our team (not a robot Response date: 31st March 2023

Always, ALWAYS HSBC

I run a small business and needed my first business bank - I can’t explain how easy the process was for me to start on this journey. I have personally banked with HSBC since I was 6 years old, and now I get to build my business with them. I have total trust in HSBC to help me build my business empire! Reviewed on: 31st March 2023

Reply from HSBC Kinetic Hi Jessica, we're thrilled that you've chosen HSBC Kinetic to be your business account companion on your journey to build your business empire. We've got many features that are designed to help you get off to a good start from discounts on accounting software and access to insurance, cashflow tools to help plan ahead through to savings and lending products to help you grow all available in the app and always there when your on the go. Great to have you and your business onboard, thanks for your review. Response date: 31st March 2023

Fantastic service

Quick response and speedy help whenever needed Reviewed on: 30th March 2023

Reply from HSBC Kinetic Hi Freddie, thanks for your 5* review. We're delighted to hear that you're enjoying your HSBC Kinetic experience. and find our service speedy. Our team are here to help and we've recently extended our Customer Support so if you need help you can contact us in the app using live chat Monday to Friday between 08:00 and 20:00hrs and on Saturdays between 0800 and 14:00hrs. Thanks for choosing HSBC Kinetic Response date: 31st March 2023

Very simple to set up and use

So easy to set up and use in app. 1 years free banking after that very reasonable monthly payment. Would recommend for small businesses Reviewed on: 29th March 2023

Reply from HSBC Kinetic Thanks John, great to hear that you got up and running fast and would recommend our app. HSBC Kinetic is more than just a business bank account in an app, we provide useful tools to see your cashflow, access to partner perks, lending products that you can apply for in minutes and much more all designed to make managing your finance easier. We don't charge the monthly maintenance fee for the first 12 months and then just £6.50 per month thereafter (other fees and charges apply). We're delighted that you're enjoying the value our app provides. Thanks again for your review Response date: 30th March 2023

Open a business account in a jiffy

At 9:10 am on Monday, I contacted HSBC bank to open a business account. They signposted me to their website and kinetic app. By 10:15 am on Monday, I had a business account.. Within 48 hours, I received the debit card for this account. Reviewed on: 29th March 2023

Reply from HSBC Kinetic Welcome to HSBC Kinetic, we're delighted to hear that our award-winning account opening and onboarding experience delivered and your card arrived in a flash! Many thanks for your review. Response date: 29th March 2023

Very easy to sign up and use

I was really happy that I was able to make an account within a few days and start using it very quickly. Reviewed on: 29th March 2023

Reply from HSBC Kinetic Thanks for your review, our team created an application journey that's straight forward, smooth and all done in the app and we're delighted to hear that you were up and running fast. Response date: 29th March 2023

My experience so far has been amazing

Quick responses, updated regularly Reviewed on: 29th March 2023

Reply from HSBC Kinetic Our Customer Support team are great and we're delighted that you found our response time quick and that you were updated regularly. Response date: 29th March 2023

The best

Very cool is tge best branch un the uk Reviewed on: 29th March 2023

Number one

For me, this bank is number one! And it is in no way inferior to other leading banks. Reviewed on: 29th March 2023

Moved here after fraud

Moved here after I was defrauded elsewhere and no issues so far. Good bank, does what it says Reviewed on: 27th March 2023

Reply from HSBC Kinetic Hi, we're sorry to hear of your fraud with another provider and appreciate that it must have been frustrating to resolve. We take Fraud and cyber security seriously and we offer help and advice to spot frauds (which aren't always easy). In addition you may wish to download the free HSBC Fraud and Cyber Awareness app. It keeps you up to date with current scams, fraud trends and guides to help protect you and your money. Many thanks for your review. Response date: 28th March 2023

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