Write a review

Newsletter

Go to business site

HSBC: Bank account reviews

Name: Bank account
Rating: 3.93 (1392 reviews)

View other HSBC products

3.93

Based on 1,392 reviews, last reviewed 4th Sep 2026

44% decrease in 5 star reviews

in the past 90 days

67% decrease in 1 star reviews

in the past 90 days

46%

24%

10%

15%

Latest highest rating:

5

great bank, service and perfect online and mobile ba... great bank, service and perfect online and mobile banking. Reviewed on: 4th September 2026

Latest lowest rating:

1

HSBC UK:inaccessible and non inclusive banking Thanks to smartmoneypeople email prompt to write a review about a financial product.i have chosen to write about my permanent long term HSBC UK bank a... Read more Reviewed on: 16th June 2026

Read all reviews Write a review

About this product

The HSBC bank account gives access to a range of other offers, with no monthly account fee.

With an HSBC bank account, you can apply for an HSBC Global Money Account and convert, hold or send money in 50 currencies. In the app you can freeze or unfreeze your card and get instant notifications when money goes in or out of your account.

HSBC bank account reviews help you find out what it’s really like to be a customer. If you’ve used HSBC before, you can also leave a review and share your experience.

Review HSBC: Bank account now

Help others make smarter decisions by sharing your own experience.

Write a review

HSBC Bank account reviews (1392)

Great banking app!

Friendly app super easy to use!! Reviewed on: 18th March 2022

The most appallinge customers service ever

Want to hang on the phone for 45min? Then another 45 min when the line drops? Waiting for a call back that will never happen? Have your transfer blocked by a random check? Want to be told downright lies by an agent trying to block your transfer? Have the bank phone you up twice at 15 minute intervals to block your account? Be confronted by an offensive employee who refuses to accept your answer? If that's what you want, join HSBC. Reviewed on: 12th March 2022

Quick to help

Superb and quick response to fraudulent activity on my card. A simple phone call to cancel my card, send me a new card and returned the money I had lost. Reviewed on: 9th March 2022

New features

Like how HSBC are trying to keep up with the digital banks Reviewed on: 9th March 2022

Great linking of everything

Internet banking via the app is easy. It limks savings, current account and mortgage. Really easy to tranfer money Reviewed on: 8th March 2022

There is more room for improvement

Long wait on the phone is a pain in the arcs Reviewed on: 8th March 2022

Straight forward

Everyday straight forward bank account Reviewed on: 7th March 2022

no customer service

no customer service. £10,000 has disappeared so i would like to speak to someone. the live chat person doesn't know anything and can't see it - they told me to call - on hold for 20 minutes, spoke to someone who said they could see that it disappeared but i needed to speak to someone else, on hold for 80 minutes new person, new person then put me back to the begining.... Reviewed on: 4th March 2022

The Bank That Will Not Let You Leave

I would give no stars if I could! I have been a business customer for 7 years. Last year HSBC started with extremely invasive questionnaires to their busines customers. I complained and was told it was a regulator requirement. This is a complete lie. They then threatened to close the account down unless I gave further info. So I withdrew all funds (over £80K!), filled out a closure of account form, and took it into branch mid-Jan. They have still not closed the account over 5 weeks later. And have continued to charge a monthly fee and have now sent a replacement credit card. I can see this is going to be a battle that will end up at the financial ombudsman. Do NOT open an account with HSBC, especially if you are a business. Reviewed on: 24th February 2022

Corruption of data for their own advantage

4 million pounds redress scheme. The bank withheld historic archived data from me. They said it was destroyed, without proof the denied my claim of 3k. Took it further the FOS, The data they denied existed was provided to the FOS showing accounts unpaid, where did they come from. I took them to court, again they told the court they had little or no data because it had been destroyed. It cost 8k to defend a 3k claim! A data request proved hsbc lied about my data, and that they had made up bank statements, changed historic archived data. Used my altered data in a manner that changed the narrative causing me great stress and anxiety, as all those independent organisation accepted corrupt data as true. My claims is valid as I provided all the correction evidence. Could be owed 10k then there's the fraud allegation that needs to be addressed. I gave hsbc full disclosure of my claims with evidence to. Noel Quinn contacted but no responses just emails blocked. The business Review just says my claim closed, well its far from closed. I need help before it kills me. This is a statement of truth. With evidence to prove my allegations. Any comments or support welcome. Fca fos useless, ask Mr ethical Reviewed on: 21st February 2022

Do you have a different HSBC product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Are you a business? Get insights, reply to reviews, invite customers and understand their needs

Alternative products

Current Account
from Reliance Bank 4.00 from 1 reviews
Plutus account
from Plutus 0.00 from 0 reviews
Silver Account
from TSB 4.17 from 4 reviews

Want to see more from HSBC?

Investments
from HSBC 4.48 from 19 reviews
Travel Insurance
from HSBC 4.43 from 15 reviews
Online Bonus Saver
from HSBC 4.37 from 15 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub