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HEY Credit Union: Savings reviews

Name: Savings
Rating: 4.95 (387 reviews)

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4.95

Based on 387 reviews, last reviewed 10th Jun 2025

26600% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

95%

2 star

1 star

Latest highest rating:

5

Simplicity to use Hey Credit Union and friendly team... Simplicity to use Hey Credit Union and friendly team always ready to help with any questioions. Reviewed on: 10th June 2025

Latest lowest rating:

N/A

This product has not received a review of either 1 or 2 stars.

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About this product

HEY Credit Union Savings reviews (387)

Review of the HEY Credit Union, Savings:

Going Above & Beyond

I have been a member of this Credit Union for over 10 years. I feel they empower those who would normally struggle to open a savings account in a none stigmatising way, and really target deprived areas to promote their services, particularly where door step loan sharks tend to prowl. The staff are extremely friendly and none-judgemental, always putting the customer first, whilst helping to solve any barriers to accessing funds. They strive to go above and beyond. Reviewed on: 4th June 2025

HEY Credit Union, who knew?

Brilliant service and support offered by Hull and ER Credit Union. I struggle to get in to the building due to real life pressure. I’m able to do all my business and banking with them online or over the phone. Staff are brilliant and always helpful. What’s more important never in a queue on the phone or on hold for having to listen to music. HEY CU pick up the phone every time and immediately. My business with them usually completed within a minute or two. I never part leaving disappointed or frustrated. They know me, my business and they are small enough as a union in which I feel I know them. They deserve all the plaudits and recognition that come their way. Another observation from when I’ve physically gone in the building to bank is that they invest in training their staff. They also believe in giving younger people opportunities in the work place and banking. Thus demonstrating their commitment to the long term aims, objectives and future of HEY Credit Union. Reviewed on: 28th May 2025

Easy to set up.

Easy to set up. Easy to see progress of my Christmas savings Reviewed on: 28th May 2025

Everything is done so quickly.

Everything is done so quickly. Every interaction has been very satisfying Reviewed on: 27th May 2025

Fantastic customer service

Very helpful friendly staff & always great customer service. Reviewed on: 27th May 2025

Saving while supporting local community

I love being able to save in a way that supports the local community in Hull and East Yorkshire and facilitates people being able to access financial services including savings and loans who otherwise might not be able to. Reviewed on: 27th May 2025

Can tell I'm a valued customer by their responses.

Have had some minor issues all created by me! They have resolved them very quickly and offer a personalised service second to none. Reviewed on: 27th May 2025

Fantastic customer service

Staff are always friendly and willing to help. Reviewed on: 27th May 2025

They have a local branch!

They have a local branch! All the big banks are closing theirs but you can actually go in to the credit union and deal with real people instead of AI chatbots! They’re friendly, professional and local. Reviewed on: 26th May 2025

Reassuring, ethical banking for Community Building

The information is very clear on the website and on the occassions I've phoned the customer service has been very welcoming, efficient and reassuring. Reviewed on: 26th May 2025

Staff are very helpful and professional.

Staff are very helpful and professional. Always ready to listen and advise. They are very knowledgeable about what services they offer and how they can help customers to save and get the best deals. Reviewed on: 26th May 2025

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HEY Credit Union: Savings reviews

26600% increase in 5 star reviews

No new 1 star reviews

Latest highest rating:

5

Latest lowest rating:

N/A

About this product

HEY Credit Union Savings reviews (387)

Going Above & Beyond

HEY Credit Union, who knew?

Easy to set up.

Everything is done so quickly.

Fantastic customer service

Saving while supporting local community

Can tell I'm a valued customer by their responses.

Fantastic customer service

They have a local branch!

Reassuring, ethical banking for Community Building

Staff are very helpful and professional.

Join Smart Money People

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