Kent Reliance Reviews

  Ratings based on 38 reviews       Last review 3 weeks ago    

Kent Reliance is a UK trading brand of OneSavings Bank plc. This brand maintains a link to our great history of offering financial products to the people of Kent for over 150 years äóń and more recently the whole of the UK. Smart Money People is the pl...

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Kent Reliance is a UK trading brand of OneSavings Bank plc. This brand maintains a link to our great history of offering financial products to the people of Kent for over 150 years äóń and more recently the whole of the UK. Smart Money People is the place for Kent Reliance reviews. Read and write reviews to help increase trust and transparency in Financial Services.

Overall Rating

Average

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Kent Reliance Review Insight

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Culture & Values

78% of feedback is Process related

Customer profile

Top Age Profile: 65+

Top Channel Preference: Online

Kent Reliance Products 38

Savings

Good fixed term rates but continues to appear to have an IT problem

We tried to transfer a part deposit online from an Instant Access account to a Fixed Term rate they had released earlier in the month. Our account is joint and we both have separate logins. The first account holder tried 3 times and then was... Read more

We tried to transfer a part deposit online from an Instant Access account to a Fixed Term rate they had released earlier in the month. Our account is joint and we both have separate logins. The first account holder tried 3 times and then was blocked and the 2nd account holder tried once and was rejected. We eventually got them to allow us access to our savings but had to change password and adjust settings on our own computer. This request caused us concern given the depositors potential liability and loss of fraudulent claims. We have requested details of their external independent Auditors so we can bring this to their attention. This to date has not been forthcoming.

Reviewed on 4th November 2021
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I Fox
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Bonds

Matured 12 month fixed term deposit reinvested without my consent

My 12 month fixed term deposit matured one month ago and I expected the money to be kept in a holding account until I decided what to do with it. It turns out that it was automatically reinvested in another 12 month term account without my explicit... Read more

My 12 month fixed term deposit matured one month ago and I expected the money to be kept in a holding account until I decided what to do with it. It turns out that it was automatically reinvested in another 12 month term account without my explicit consent. Furthermore, I am told that I cannot access my money for 12 months, even with a penalty. I was told this was in the T & C's when I first opened the account. This has got to be in the least unfair, if not unlawful. I will be pursuing this but, in the meantime, I just want others to beware of this very unscrupulous bank.

Reviewed on 28th June 2021
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Savings

Competitive interest rates but their back office IT is a shambles

They give me 0.45% interest for an online savings account with same-day access and unlimited number of withdrawals, which at the moment is close to being the highest rate in the country. However they often have online banking outages or glitches, and... Read more

They give me 0.45% interest for an online savings account with same-day access and unlimited number of withdrawals, which at the moment is close to being the highest rate in the country. However they often have online banking outages or glitches, and twice recently they have shown duplicate transactions on my account. The first time my salary was shown as deposited twice - however the second deposit didn’t increase the account balance but rather all the previous interim balances were decreased incorrectly. I raised a complaint and after a few weeks they said it was a widespread problem which they had now fixed, on my request they gave me £50 compensation. However when they credited the £50 it was also shown twice - same problem - if it wasn’t so disturbing it would be hilarious. Another £50 compensation and three weeks later they seem to have finally fixed it. The annual statement then was issued online but inserted into the list of statements years back, this was apparently the case for all customers since Kent Reliance put a little note online advising customers to display all 6 years of statements to find this year’s statement. Shambolic.

Reviewed on 5th June 2021
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Bonds

Maturing Bond

When bond due to muture no paperwork sent. On maturity date automatically transferred to another bond. And eventually admitted no paperwork work sent because of error. Warning check your maturity dates or your money could be tied in for years

Reviewed on 23rd May 2021
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Ser
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Mortgages

8 Months and counting for remortgage!

My experience is one that is on... Read more

My experience is one that is on going.

Valuation completed last August 2020, and I am still waiting to complete the mortgage!!! Even though I am an existing borrower of there's (borrowed from them in March 2020) The underwriters still ask some silly questions. I was informed underwriter had left who was dealing with my case and was not allocated to another underwriter until I kept asking what is happening with my mortgage, this was Oct 2020. So we started again and had to answer all questions again to new underwriter. Then there was a fault with there portal to upload documents, now we are into December 2020! Mortgage offer finally arrived just before Christmas! but expired 19th Jan! Then Kent Reliance had the cheek to ask me what was the delay in completing this mortgage!!!! They have come back to me early Feb to ask for MORE documents which promptly sent back and now its 1st March 2021 and feels like no closer to completing this mortgage. 8 months for a simple mortgage! (not even a purchase, mortgage of unencumbered property). It has been a terrible experience I would rather pay little more interest and got to an lender that is competent. I strongly advise looking elsewhere!

Reviewed on 1st March 2021
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Mortgages

Steer clear - go elsewhere!

I wouldn't recommend Kent Reliance to anyone and I feel totally foolish for not doing my research and reading reviews beforehand, but I was super eager to get the ball rolling with the purchase of a property. At the start of the mortgage application... Read more

I wouldn't recommend Kent Reliance to anyone and I feel totally foolish for not doing my research and reading reviews beforehand, but I was super eager to get the ball rolling with the purchase of a property. At the start of the mortgage application process I had to pay a valuation fee, then during the process they continuously asked me for reams of paperwork, some of which they already had, and they had question after question despite completing on a flat in the same building. Still nearly THREE months later I am no further down the line. It seems they take the valuation fee then make it as tricky, stressful and unpleasant as possible. My broker has even commented on the time it's taking, apologising (its not his fault!!) and surprised it's going on and on - he's even suggested we try elsewhere.

Reviewed on 22nd February 2021
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Mortgages

Deliberately unhelpful & obstructive company- AVOID THEM

Kent Reliance continues to do all it can to stop its existing mortgage customers from benefiting from the mortgage holiday relief the Government has put in place. They now refuse all mortgage holiday relief unless unneccessary and exhaustive finacial... Read more

Kent Reliance continues to do all it can to stop its existing mortgage customers from benefiting from the mortgage holiday relief the Government has put in place. They now refuse all mortgage holiday relief unless unneccessary and exhaustive finacial expenditure forms are submitted delaying the whole process in their favour or outright declining the requests. How strange these forms were not required previously but are now complusory. Will be reporting to the ombudsman but be warned- dodgy practice indeed from a very dodgy mortgage company.

Reviewed on 6th November 2020
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d oleary
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ISAs

Isa

They do everything for me and when I go to my branch always helpful and cheerful small local company that Looks after it’s investors

Reviewed on 30th July 2020
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C.Horton
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Bonds

Absolutely appalling Ombudsman to be informed

Absolutely no customer service at... Read more

Absolutely no customer service at all!
Trying to activate a Power of Attorney for an elderly relative has been an absolute nightmare. Caught abroad in the Covid-19 problems I asked for the Society to use the Office of the Public Guardian site to verify that I do indeed have a Power of Attorney in place and should therefore be able to access money for care Home fees etc. They were unwilling to do this. The OPG tell me that an email marked urgent would guarantee a response in 48 hours but they, Kent Reliance, seem unable or unwilling to do anything to help. They cannot even tell me whether they have actually asked for this information!
I will be flying into the UK to deal with this matter in person but apparently I cannot make an appointment at any branch, or the Head Office to see anyone to ensure that my relatives money can be released. I was told that "there are no appointments and branches are only open for essential business, like for people needing to get cash". Clearly moving money out of an investment account to a bank so that Care Home fees can be paid is not essential!
This situation is now causing enormous stress. They have admitted that they have registered a complaint and told me their Complaints team would be in touch within three working days. This is now eight working days ago and despite repeated phone calls I have heard absolutely nothing from them. I really have no idea how to get a response from them that means anything. Repeated assurances that the Complaints team will be in touch mean nothing and because a complaint has been raised no-one else will deal with this.
I can no longer see any alternative than to refer the matter to the relevant Ombudsman.


Reviewed on 15th July 2020
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Mortgages

VERY PROFESSIONAL TEAM

VERY HAPPY WITH THE OVERALL EXPERIENCE FROM START TO FINISH GOOD TEAM

Reviewed on 4th June 2020
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SANJ
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Mortgages

Fees Fees and More Fees

As others have mentioned on here the one thing that kept niggling us were the fees charged by KRBS. Once your special rate comes to end end and your interest shoots up to 6% + they will offer your another deal to 'lock in' again for another 2 3 or 4... Read more

As others have mentioned on here the one thing that kept niggling us were the fees charged by KRBS. Once your special rate comes to end end and your interest shoots up to 6% + they will offer your another deal to 'lock in' again for another 2 3 or 4 years, then comes the hit, they want to charge you and its usually around the 500 mark, basically they ask do you want to pay it now? or add it to your mortgage balance? We left after 5 years with them for this reason. It's like a KRBS 'merry go round' you seem to be unable to get of it unless you make the jump. We did, now with another BS who charge no product fees/establishment fees and have better interest rates and no call centre in India.

Reviewed on 13th May 2020
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Savings

A shoddy building society not worthy of custom

Like a lot of other investors with this building society I am having real problems having money... Read more

Like a lot of other investors with this building society I am having real problems having money returned
after a substantial bond has matured, despite them receiving clear instructions to return the money to my linked account. Three emails and a telephone call have been ignored and they have set up a new account instead, at a lesser rate of interest. A very shoddy company which should be avoided

Reviewed on 29th April 2020
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ISAs

Very poor indeed

Last day to open new isa - yet your website is down. Appalling. No point in offering good rates if its impossible to open that account!

Reviewed on 5th April 2020
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SC
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Mortgages

Simple, good rate and reliable.

I saw some pretty bad reviews on here about there mortgages and these are really scary to read when your waiting for your completion. So here’s a peace of mind for people worried. Kent reliance only asked for a few payslips, we got our mortgage a... Read more

I saw some pretty bad reviews on here about there mortgages and these are really scary to read when your waiting for your completion. So here’s a peace of mind for people worried. Kent reliance only asked for a few payslips, we got our mortgage approval, waited 3 months for the house to be built and they transferred the funds as soon as our solicitors requested it. Please note we did not take any finance out at all whilst waiting. If you do take finance (even dfs sofa finance you could be declined)

Reviewed on 24th February 2020
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Savings

A Satisfied Customer

Transferred a cash ISA to Kent Reliance a year back. Never had a problem with them, transactions have been easy to conduct on-line, and telephone service has been fine. I have never been kept waiting on the phone, and have found their advisors to be... Read more

Transferred a cash ISA to Kent Reliance a year back. Never had a problem with them, transactions have been easy to conduct on-line, and telephone service has been fine. I have never been kept waiting on the phone, and have found their advisors to be helpful and efficient. I have experienced no problems at all.

Reviewed on 31st January 2020
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Savings

Great building society with a local branch that looks after its existing savers.

Local branch if you want to pop in and chat face to face or all available online. Being able to pop in was very helpful when I wanted to move my money over to one of their newly launched offers which had a better rate than the older once I had with... Read more

Local branch if you want to pop in and chat face to face or all available online. Being able to pop in was very helpful when I wanted to move my money over to one of their newly launched offers which had a better rate than the older once I had with them. All done there and then in the branch.

Very good rates from a trusted provider.

Reviewed on 17th November 2019
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Savings

AVOID at all costs

Mortgage application - asked for reams of paperwork and questions answering, had me paying a valuation fee to be then told THREE months later they only lend me £20,000 less than original application, who applies for a mortgage with the wriggle room ... Read more

Mortgage application - asked for reams of paperwork and questions answering, had me paying a valuation fee to be then told THREE months later they only lend me £20,000 less than original application, who applies for a mortgage with the wriggle room to reduce £20K.. They are shocking !

Reviewed on 16th October 2019
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Mortgages

Appalling customer service and rates

My advice to anyone looking for a mortgage, is to avoid this one like the plague. It is without question the most dreadful organisation I’ve ever come across. The customer service is laughable. I have been asking for my redemption statement on my m... Read more

My advice to anyone looking for a mortgage, is to avoid this one like the plague. It is without question the most dreadful organisation I’ve ever come across. The customer service is laughable. I have been asking for my redemption statement on my mortgage, so that I can pay it off, for over 4 weeks. I have written, emailed, and telephoned. When I write with my request , in the format they have asked for, they reply days later to tell me to telephone with my request. When I telephone with my details they ask me to write. Meanwhile I am paying interest on a loan, which I do not need and want to pay off but cannot escape! Am writing to the ombudsman.

Reviewed on 19th August 2019
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Emma
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Mortgages

The poorest of poor

I am unfortunately a mortgage customer of Kent Reliance - fortunately my fix term ends soon - I cannot wait to move away from... Read more

I am unfortunately a mortgage customer of Kent Reliance - fortunately my fix term ends soon - I cannot wait to move away from them.
Service from the start has been at best appalling - they make life so difficult and stressful. Changing the payment date of the DD you can only do it for certain dates in the moth which don't include the end or the start of the month when most people get paid - WHY?? I have just received a letter telling me that the fixed term is ending and to log onto their online portal to look at other offers input the 8 digit number on the letter - their portal only accepts 7 digits - You couldn't make this up.
Chose one of their DEALS and you only have to pay 0.25% of your existing mortgage balance for the privilege....the list goes on and on, all negatively.
If you are choosing a mortgage provider irrespective of your situation - avoid Kent Reliance like the Plague

Reviewed on 16th August 2019
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Dissatisfied
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Mortgages

Mortgage Worry

Applied for a mortgage two months ago. KR request a continued stream of documentation - most of which they already have. Lots of false promises as we keep being told there will be a decision on our mortgage by the 'end of the week' - this is the... Read more

Applied for a mortgage two months ago. KR request a continued stream of documentation - most of which they already have. Lots of false promises as we keep being told there will be a decision on our mortgage by the 'end of the week' - this is the fourth week now! Our vendors are becoming restless and looks like we may lose out on buying this house.
Surely it cannot take this long - I'd rather have been turned down at the start so we could explore options as a new application will set us back,
Please avoid this company.

Reviewed on 17th June 2019
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