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Kent Reliance reviews

Kent Reliance Logo
Rated Poor • 2.26/5

Kent Reliance reviews

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Unverified business Last reviewed within 14 days
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  • Positioned as being a socially responsible organisation
    Positioned as being a socially responsible organisation
  • Has branches you can visit in-person
    Has branches you can visit in-person
  • UK-based contact centre
    UK-based contact centre
  • On-line application and approval process
    On-line application and approval process

Review summary

People rate this company as Poor based on 99 product reviews

Average score of 2.26/5
5 star
21%
4 star
5%
3 star
1%
2 star
11%
1 star
62%
Reviews for Kent Reliance have trended positively over the past 90 days

Latest positive rating

5/5

Bereavement team - thanks.

Contacted bereavement team about APS isa. They were superb - empathetic, knowledgeable and clear. Only provider who has understood this area.

{"display":"Diane P","full_name":"Diane P","avatar":{"url":"\/assets\/uploads\/avatars\/users\/1110039.png"}}'s avatar
Cash ISA
Diane P 23rd January 2026

Latest negative rating

2/5

Fixed Rate Cash ISA

My 1 year fixed rate ISA is due to mature soon. Kent Reliance have had £20K of my money for a whole year and yet... My 1 year fixed rate ISA is due to mature soon. Kent Reliance have had £20K of my money for a whole year and yet the interest rate on the (exclusive) cash ISA product they are offering me to stay with them is LESS than new customers can get!!!!! Read more Read less

{"display":"A B","full_name":"A B","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Cash ISA
A B 24th January 2026
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About Kent Reliance

Kent Reliance has been helping customers save and borrow since 1898.

Kent Reliance promotes a responsible approach to banking, which means helping customers, colleagues and communities prosper. Kent Reliance has a network of branches and also a wide range of online accounts.

Kent Reliance offer a range of savings accounts, ISAs and mortgages.

Kent Reliance at a glance

Contact details

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Reviews for Kent Reliance

Showing 11 of 99 company reviews • Last reviewed within 14 days

Fixed Rate Cash ISA

Cash ISA • 24th January 2026

My 1 year fixed rate ISA is due to mature soon. Kent Reliance have had £20K of my money for a whole year and yet... My 1 year fixed rate ISA is due to mature soon. Kent Reliance have had £20K of my money for a whole year and yet the interest rate on the (exclusive) cash ISA product they are offering me to stay with them is LESS than new customers can get!!!!! Read more Read less

{"display":"A B","full_name":"A B","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
A B
Rated Poor • 2/5
Read more product reviews

Bereavement team - thanks.

Cash ISA • 23rd January 2026

Contacted bereavement team about APS isa. They were superb - empathetic, knowledgeable and clear. Only provider who has understood this area.

{"display":"Diane P","full_name":"Diane P","avatar":{"url":"\/assets\/uploads\/avatars\/users\/1110039.png"}}'s avatar
Rated Excellent • 5/5
Read more product reviews
  • 5/5

    They acknowledge deposits within seconds and process...

    They acknowledge deposits within seconds and process withdrawals with similar speed. Thanks!

    {"display":"Colin M","full_name":"Colin M","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Colin M 22nd January 2026
  • 1/5

    Tried to open 4 accounts for grandchildren.

    Tried to open 4 accounts for grandchildren. The telephone customer service team whilst polite did not understand issues and were just reading off notes.

    {"display":"Tim Bamber","full_name":"Tim Bamber","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Tim Bamber 20th December 2025
  • 1/5

    very bed valuations according to all valeueters

    very bed valuations according to all valeueters

    {"display":"rachel s","full_name":"rachel s","avatar":{"url":"\/assets\/uploads\/avatars\/users\/1244674.png"}}'s avatar
    Mortgages
    rachel s 13th June 2025
  • 5/5

    Decent rates and not too hard to open & manage

    Not too hard to open and manage an account, and competitive rates on offer. They could do more by email rather than mailing out reams of paper...

    {"display":"Sam J","full_name":"Sam J","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Bonds
    Sam J 17th April 2025
  • 5/5

    Kent reliance always offer the best rates

    Kent reliance always offer the best interest rates and are a local company

    {"display":"Pauline White","full_name":"Pauline White","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Cash ISA
    Pauline White 26th February 2025
  • 1/5

    Appalling complaint resolutionI

    Appalling complaint resolution I made a complaint 24/01/25 which was acknowledged by letter of 31/01/25 (letter arrived 11/02/25). They said if they wanted more information... Appalling complaint resolution I made a complaint 24/01/25 which was acknowledged by letter of 31/01/25 (letter arrived 11/02/25). They said if they wanted more information they would contact me within four weeks, however they gave themselves eight weeks to give me a response. I have phoned but their customer service says it absolutely does nothing with complaints (?) I have to wait it out for a response. There is an email address given for 'if I need assistance'. I think the response time they give themselves is disgusting. I've had the account less then a year, this is my second complaint (received £50 for the first). I had an issue with another bank last week and they resolved it within 5 days. I'm thinking of closing this account. Absolutely would not recommend them. Date of experience: 24 January 2025 Read more Read less

    {"display":"jean","full_name":"jean","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    jean 23rd February 2025
  • 5/5

    Just moved our Isas and bond from TSB to Kent Reliance.

    Just moved our Isas and bond from TSB to Kent Reliance. Luckily we have branch I our town. The meeting with the team was swft... Just moved our Isas and bond from TSB to Kent Reliance. Luckily we have branch I our town. The meeting with the team was swft and very informative. All documents co pleted easily in branch and switch took place in o ly a fee days,after the maturity date from TSB. Also use the online tool which is simple to find your accounts. Read more Read less

    {"display":"Nicholas c","full_name":"Nicholas c","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Cash ISA
    Nicholas c 13th December 2024
  • 1/5

    Abysmal customer services.

    Abysmal customer services. Don't respond to emails. They agree to ring back but don't. secure messages unanswered. Worse customer services I have ever experienced.

    {"display":"Paul J","full_name":"Paul J","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Paul J 10th December 2024
  • 5/5

    Best in class

    Allowed additional contributions to be made throughout the whole year

    {"display":"ALAN","full_name":"ALAN","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Cash ISA
    ALAN 7th December 2024

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