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Laka: Cycle insurance reviews

View other Laka products
4.85
Based on 2,748 reviews, last reviewed 10th Aug 2026
6300% increase in 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
97%
See only 4 star reviews
3%
See only 3 star reviews
0%
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0%
See only 1 star reviews
0%

Latest highest rating:

5

All information is clear and user-friendly, and ques... All information is clear and user-friendly, and questions are answered promptly. Reviewed on: 10th August 2026
Roy S's avatar
Roy S

Latest lowest rating:

1

Terrible experience Terrible insurance. I opened a claim weeks ago, for damages. Every email interaction requires at least one week. So far, the faster response time was ... Read more Reviewed on: 14th August 2025
Stefano M's avatar
Stefano M
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About this product

Laka offer award-winning bike insurance.

Laka have a unique approach to pricing. They won't charge you a fixed sum. Instead, they calculate your monthly contributions - up to a max capped amount - based on the Collective's claims. The policy is completely flexible so if you want to upgrade, add travel, racing, or pause cover, you can.

Laka bicycle insurance reviews help you find out what it’s really like to be a customer. If you’ve used Laka before, you can also leave a review and share your experience.

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Laka Cycle insurance reviews (2748)

Very easy and transparent

5
Easy to understand what you'll be paying roughly when signing up. I like how transparent the monthly cost breakdowns are for my policy! Reviewed on: 1st October 2022
Mitch Ford's avatar
Mitch Ford

Extremely Impressed

5
I have been extremely impressed with the services Laka has provided me over the past 8 months. The joining process was seamless and I was provided with detailed and well spoken answered to all of my queries. I have encountered no issues with payment, customer service or the service itself. Great service with a great team behind it making it all possible. Reviewed on: 1st October 2022
Michael Alberts's avatar
Michael Alberts

Amazing customer service

5
Both times I’ve had to make a claim, Laka were very quick and efficient and I had the money in my account in a matter of days. Great customer service Reviewed on: 1st October 2022
pjpkennedy@gmail.com's avatar
[email protected]

An insurance company that feels more like a community

5
By understanding the stress of the situations within which they'd be called on, Laka have designed their claims process to be swift and helpful, and to help turn a bad situation around for the better. Their pricing structure is also commendable and builds a sense of community, where the premium one pays will vary depending on the cost of the collective's claims in a given period. Their purpose is to sustainably and reliably be a cyclist's friend. Reviewed on: 1st October 2022
rob@rjackson.me's avatar
[email protected]

Great idea for how all insurance should work!

5
Their business model aligns your interest with theirs. They only get paid when you do, so that are incentivised to pay for claims rather than rejecting them Reviewed on: 1st October 2022
Keeyan's avatar
Keeyan

Laka come highly recommended and provide lots of sound advice on bike security.

5
An avid cyclist recommended Laka to me and I have been delighted by their service. I am enchanted by their pricing structure and I value the handy tips they provide for cycle safety. Reviewed on: 1st October 2022
GillS's avatar
GillS

Amazing customer service

5
Fast and caring customer service with human touch Reviewed on: 1st October 2022
Anya's avatar
Anya

Great

5
No claims, but easy to use website and fair price Reviewed on: 1st October 2022
Will 's avatar
Will

Great service

5
The whole model of the community company is great. The staff are super helpful and very friendly. I had to make a claim and it was dealt with really quickly. Totally different ethos to a normal insurance company. Great to deal with. Should be the future of insurance. Reviewed on: 1st October 2022
Stephen Brewster's avatar
Stephen Brewster

Amazon company!

5
Speedy assistance, flexible, sensible approach, friendly staff. Brilliant! Reviewed on: 1st October 2022
E McG's avatar
E McG

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