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Laka: Cycle insurance reviews

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4.95
Based on 2,651 reviews, last reviewed 25th Sep 2025
28700% increase in 5 star reviews
in the past 90 days
100% increase in 1 star reviews
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Latest highest rating:

4

Proper bike insurance They seem good value but I have not yet needed them so I don't know what the customer service is like our how will they deal with claims, but I'm opti... Read more Reviewed on: 25th September 2025
Mx Paul 's avatar
Mx Paul

Latest lowest rating:

1

Terrible experience Terrible insurance. I opened a claim weeks ago, for damages. Every email interaction requires at least one week. So far, the faster response time was ... Read more Reviewed on: 14th August 2025
Stefano M's avatar
Stefano M
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About this product

Laka offer award-winning bike insurance.

Laka have a unique approach to pricing. They won't charge you a fixed sum. Instead, they calculate your monthly contributions - up to a max capped amount - based on the Collective's claims. The policy is completely flexible so if you want to upgrade, add travel, racing, or pause cover, you can.

Laka bicycle insurance reviews help you find out what it’s really like to be a customer. If you’ve used Laka before, you can also leave a review and share your experience.

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Laka Cycle insurance reviews (2651)

Superb company and staff

5
Extremely friendly and informed staff. Easy process and help all the way. Have recommended to many people Reviewed on: 16th July 2019
Tom Leitch's avatar
Tom Leitch

Love being part of a community of cyclists

5
Love being part of a Community of Cyclists and it's good to see a claims process that works. Reviewed on: 25th June 2019
TAT's avatar
TAT

If Carlsberg did cycle insurance....

5
Amazing service. I crashed my bike on the Sunday, started the claim the following day. Jon from Laka contacted me before I had even completed the claim entry to see if he could help. Brake shifters were ordered for me that night and arrived 24 hours later. I took the bike in to be fixed at my local bike shop. Jon also passed on his number and email so that the could pay the bill when I collected my bike. Also I got £25 credit on my account through referral. My only question is when are going to do car and home insurance - I’d sign up for that. These guys are highly recommended, give them a go you won’t regret it! Reviewed on: 5th April 2019
Simon Barclay's avatar
Simon Barclay

Great Customer Service!

5
I'm really impressed with Laka! They offer a new business model of insurance based on the cycling community power. Their customer service is attentive and helpful! Well done. Reviewed on: 1st October 2018
London Fashion Today's avatar
London Fashion Today

Really innovative and great value for money.

5
I have been with them for a few months. Customer service were really helpful and knowledgeable with no wait. great value for money Reviewed on: 20th September 2018
RobertS's avatar
RobertS

Above and beyond!

5
Absolutely brilliant! Had to claim and was all worried about excesses, unexpected 'surprises' and so on but I didn't have to! A very very straightforward process, genuinely friendly and helpful staff and the replacement is on its way to my address now! Besides, I haven't even paid for my insurance yet as no one claimed last month as you only pay when someone does claims! Also, its good to know that when I do have to pay, I am helping to get fellow cyclist back on the road! Reviewed on: 18th September 2018
vitalic's avatar
vitalic

Happy Customer

5
Keep up the great work guys! I have both my bikes insured with Laka now and find the premiums very reasonable. I look forward to adding gear and other products to my sum insured total as their proposition evolves and my enthusiasm for cycling continues! Reviewed on: 13th September 2018
DE's avatar
DE

Smoothe service!

5
Great service, super simple to set up. Definitely recommend!!! Reviewed on: 10th September 2018
Edgar's avatar
Edgar

Great innovation in insurance

5
Laka is redefining bike insurance, love the product and the brand. Thanks team! Reviewed on: 9th September 2018
Dominic Evans's avatar
Dominic Evans

Brilliant. The insurer is on my side!

5
I trust my claim will be paid and I have peace of mind Reviewed on: 7th September 2018
LWH's avatar
LWH

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