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Leek Building Society: Mortgages reviews

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4.90
Based on 689 reviews, last reviewed 4th Mar 2026
10300% increase in 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
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Latest highest rating:

5

Friendly and helpful staff with good product knowledge Friendly and helpful staff with good product knowledge Reviewed on: 4th March 2026
Martin G's avatar
Martin G

Latest lowest rating:

1

Absolute nightmare Leek were the main reason why it took so long for me to complete on my purchase. They were uncooperative and would dig their heels in. They refused to... Read more Reviewed on: 20th November 2024
Isaac A's avatar
Isaac A
Visit provider site Read all reviews See your review

About this product

Leek Building Society have a range of mortgage products.

Appointments with Leek Building Society Mortgage Advisers are available over the phone, via Teams video call or in person at any of their branches. Your dedicated Mortgage Adviser will guide you through the process.

Leek Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Leek Building Society before, you can also leave a review and share your experience.

Leek Building Society Mortgages reviews (689)

Review of the Leek Building Society, Mortgages:

Impressive Mortgage process

4
The mortgage process went well, in particular the valuation was done quite quickly. The mortgage advisor was very helpful, in fact during the process when I was abroad she made sure she contacted me on the temporary number I gave her. However, my only frustration was after the valuation when I was told everything was ok, it took a while for the team to officially confirm/ send docs over to me. Reviewed on: 23rd January 2024
Dharma's avatar
Dharma

Best people to speak to

5
We have been with leek building society for over 30 Year they know who you are when you walk in so easy to talk to face too face and on the phone Reviewed on: 3rd March 2023
Judith 's avatar
Judith

Staff are always friendly and helpful.

5
We’ve had our mortgage for 6 + years now, we were first time buyers so new to mortgages. The help and guidance we received was just what we needed. Reviewed on: 3rd March 2023
Katie 's avatar
Katie

Great service and helpful staff

5
I switched my mortgage from a residential to a buy to let. I was quite daunted by the idea of this but all of the people that I spoke with were so helpful and explained everything brilliantly. The process was really easy and at no point did I feel uneasy about what I was doing. I've recommended them to many of my friends as the levels of service in my opinion are so high. Reviewed on: 3rd March 2023
Charlotte 's avatar
Charlotte

Leek Building Society Branch Review

5
Nothing to improve. Veronica was incredibly helpful and speedy. Great service! Reviewed on: 27th January 2023
Verified Member's avatar
Verified Member

Customer service

5
Friendly, helpful and always happy with a big welcoming smile on their faces. Reviewed on: 23rd January 2023
Leek Building Society Branch Customer's avatar
Leek Building Society Branch Customer

slow and overly complicated

1
Leek made a simple buy to let mortgage incredibly complicated and it took a long time to get the mortgage in place despite it really being a simple, relatively small, mortgage. They imposed conditions for no real purpose costing us extra money in the process Reviewed on: 2nd January 2023
Richard Caulfield's avatar
Richard Caulfield
Reply from Leek Building Society Thank you for taking the time to provide us with feedback about your recent mortgage application and we’re sorry to hear that you feel the process was slow and complicated. I have reviewed the timeline of your specific case and if you would like to discuss your concerns in detail, I am more than happy to look at any specific issues you may have. I can be contacted on 01538 714089 or by e-mail at [email protected]. Tracey Birch – Head of Underwriting & Financial Support Response date: 3rd January 2023
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Leek Building Society

Leek Building Society Branch Review

5
Excellent customer service, very helpful. Reviewed on: 31st October 2022
Verified Member's avatar
Verified Member

Leek Building Society Branch Review

5
Staff are always nice, helpful and very professional. Reviewed on: 30th June 2022
Verified Member's avatar
Verified Member

Very unprofessional

1
Very unprofessional and organised toatlly waste of time try using a bigger more reputable company Reviewed on: 14th September 2021
Adam joned's avatar
Adam joned

Brilliant

5
We held an interest only mortgage with the Leek for nearly ten years. The service was outstanding. Reviewed on: 28th July 2021
Anthony Roberts's avatar
Anthony Roberts

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