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Leek Building Society: Savings reviews

Name: Savings
Rating: 4.92 (5012 reviews)

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4.92

Based on 5,012 reviews, last reviewed 23rd Mar 2026

327% increase in 5 star reviews

in the past 90 days

400% increase in 1 star reviews

in the past 90 days

96%

Latest highest rating:

5

Really friendly and helpful . Really friendly and helpful . Amazing customer service. Reviewed on: 23rd March 2026

Verified source

Latest lowest rating:

1

Miserable staff who chat to each other and ignore cu... Miserable staff who chat to each other and ignore customers Reviewed on: 4th March 2026

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About this product

Leek Building Society savings reviews can help you to find out more about life at Leek Building Society. How easy is it to contact Leek Building Society? And how friendly are they? Our Leek Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

Leek Building Society Savings reviews (5012)

Review of the Leek Building Society, Savings:

Fabulous service from St Edward Street Branch

I opened my 2nd savings account with Leek United yesterday and the service was second to none. The transaction was seamless and I would not hesitate in recommending them to friends and family. Reviewed on: 1st July 2022

Reply from Leek Building Society Hi Jayne, Thank you for taking the time to leave a review. The Society takes a lot of pride in the high levels of service that we provide to our members and we’re glad that you had a such a positive experience when opening your account at our Leek (St. Edward Street) branch . Please let us know if we can help you with anything further. Kind Regards Dave @ Leek United Response date: 5th July 2022

providing more and better accounts

In the last few years there's been a shift to providing more and better accounts, and which can be managed online . I've become aloyal customer very quickly Reviewed on: 20th March 2024

The staff are consistently helpful answering all que...

The staff are consistently helpful answering all questions confidently. the branch I use is clean and welcoming with competent staff on hand. Reviewed on: 20th March 2024

My local Leek United at Macclesfield, are so incredi...

My local Leek United at Macclesfield, are so incredibly friendly, helpful and professional. Reviewed on: 20th March 2024

Good interest rates

Attractive rates compared to larger banks/ building societies on bonds Reviewed on: 20th March 2024

Uttoxeter manager

We have recently had a new manager at the uttoxeter branch who has been very helpful and has great customer service skills Reviewed on: 20th March 2024

Leek B ..Best Society by far.

Leek B S , well of course their staff are like family, a little bit of fun, while remaining very professional. My grandson will never forget his weekly visits, where everyone knows his name. Wonderful. Reviewed on: 20th March 2024

At-counter wheelchair accessibility

The staff I come face to face with every time I visit the branch have never given me any problems whatsoever. However I must take this opportunity to question why upper management or whomever had jurisdiction chose to sign off on a complete revamp of the branch, reportedly costing tens of thousands; which rendered full time, non standing wheelchair users completely unable to utilise the cashiers' counters unaided?? It's not fair and makes us feel very unconsidered as customers. Reviewed on: 20th March 2024

Reply from Leek Building Society Thank you for taking the time to leave us a review. We’re sorry to hear that you feel the needs of wheelchair users weren’t considered when we completed our recent branch refurbishment programme. We designed our branches to provide different zones and areas to cater for a wide variety of customer needs and requests. One of these is the engagement desk that can now be found in each branch. These are set at a lower level than the counters (being standard office desk height) and many of our customers who are wheelchair users have found these to be an improvement over the traditional counters and security screens that were previously in place. Should you have any particular preferences for how you’d like to transact on your accounts in branch then please don’t hesitate to speak with the staff during your next visit and they’ll be happy to discuss these with you. Kind Regards Ian Blurton Head of Branch Network & Customer Support Response date: 21st March 2024

Great savings rates on ISA’s and an added bonus for...

Great savings rates on ISA’s and an added bonus for existing customers. Makes you feel wanted. Reviewed on: 20th March 2024

Very helpful friendly professional service and absol...

Very helpful friendly professional service and absolutely brilliant to have such a great local service Reviewed on: 20th March 2024

Excellent building society, excellent customer service

We love that the Leek provides local direct contact with staff when needed. It is very refreshing to see the “face” of a building society and have real, professional, polite and friendly people answer the occasional query we have. To us this shows the Leeks commitment to real customer service, commitment to us and commitment to the product they offer. Thank you Leek for demonstrating that you know what kind of service matters to your customers. Reviewed on: 20th March 2024

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