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London Capital Credit Union: Savings reviews

Name: Savings
Rating: 4.81 (396 reviews)

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4.81

Based on 396 reviews, last reviewed 12th Jun 2025

34200% increase in 5 star reviews

in the past 90 days

400% increase in 1 star reviews

in the past 90 days

88%

Latest highest rating:

5

Amazing company, very happy to be a part of the LCCU. Staff are always very helpful and I love the way they care about all the people using this service. They aim to help you better your life and that is... Read more Reviewed on: 12th June 2025

Latest lowest rating:

1

Would Not Recommend I applied for a loan from London Capital Credit Union in good faith. I submitted all required documents – including my passport, BRP, payslips, and pr... Read more Reviewed on: 12th June 2025

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About this product

London Capital Credit Union Savings reviews (396)

Review of the London Capital Credit Union, Savings:

I have been a member over 3 years now.

I have been a member over 3 years now. The customer service is great. Reviewed on: 26th May 2025

Amazing company, very happy to be a part of the LCCU.

Staff are always very helpful and I love the way they care about all the people using this service. They aim to help you better your life and that is amazing. So, thank you!!! Reviewed on: 12th June 2025

Customer service very helpful , good for saving

Customer service very helpful , good for saving Reviewed on: 12th June 2025

Giving people a second chance

When I was struggling with low income and dealing with depression, it was incredibly difficult to see a way forward. But your team not only treated me with compassion and respect, you also gave me the opportunity to access a loan when I needed it most. Your willingness to help someone in a vulnerable position truly made a difference. That financial support gave me the breathing room I needed to start getting back on my feet, and I’m deeply thankful for your trust and assistance. I won’t forget the role you played in helping me through a dark time, and I hope more people in difficult situations can find the same support and dignity that I experienced with your company. Reviewed on: 12th June 2025

The best credit union on the market for nhs employees

The best credit union on the market that helps employees over the boroughs they are managing and NHS Organisations. We are really happy to have them on board at NLFT. Since I joined their savings schemes I managed to save loads of monies as well as taking low interest loans. Life saving!! Reviewed on: 12th June 2025

Sets the barrier for a credit union. 10/10

Very straight forward process for loans based on honesty, and logistic, no faff or scams. Love the saver and prize pots too! Reviewed on: 12th June 2025

It has been great.

It has been great. It has been great Reviewed on: 12th June 2025

What a better way of saving!..

It’s convenient in the way that if you want to check how much you have saved , if you want to withdraw,they help Reviewed on: 12th June 2025

Good vetting process and good customer relations

Good vetting process and good customer relations Reviewed on: 12th June 2025

Would Not Recommend

I applied for a loan from London Capital Credit Union in good faith. I submitted all required documents – including my passport, BRP, payslips, and proof of address. After waiting patiently for over two weeks, I received a phone call confirming that my loan had been approved and I would receive the funds the next day. Based on that confirmation, I paid the deposit, signed the loan agreement, submitted my bank details, and prepared for the Direct Debit to start. I had become a member specifically because I was looking for financial help with some debt and a loan to cover my accommodation deposit. However, just hours before the funds were expected, I received a text message saying the loan had been declined — without proper explanation or accountability. No one informed me in advance. I was left in shock, with no funds, a missed Direct Debit, and serious damage to my credit. I filed a formal complaint, and as of now I’m still waiting for a meaningful response. The emotional distress, financial impact, and total lack of care shown have been appalling. Would not recommend based on my experience — especially to anyone hoping for a thoughtful or responsive service. This is not a place for people in genuine need. I plan to escalate this complaint to the Financial Ombudsman, and I am now considering further action, including legal steps through the High Court if necessary. This organisation has proven to be absolutely incompetent and a complete waste of time. Reviewed on: 12th June 2025

Absolutely love it.

Absolutely love it. Was there when I needed help Reviewed on: 12th June 2025

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