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Loughborough Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.81 (118 reviews)

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4.81

Based on 118 reviews, last reviewed 19th Dec 2025

No new 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

87%

2 star

Latest highest rating:

5

Highly recommend. Highly recommend. Prompt service. Reviewed on: 19th December 2025

Latest lowest rating:

1

Terrible service Application started in Aug25 as existing customer and will still not be complete by Dec25. Constantly have to chase updates and progress. Extremely po... Read more Reviewed on: 27th November 2025

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About this product

Loughborough Building Society mortgage reviews can help you to find out what other Smart Money People have to say about what could be your biggest ever financial purchase. Smart Money People was established in 2014 to help provide an independent source of Loughborough Building Society mortgage reviews. You write your mortgage reviews here to help other people find the best mortgage providers. Together, we can make financial services work better for everyone.

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Loughborough Building Society Mortgages reviews (118)

The Loughborough Building Society reviews applicatio...

The Loughborough Building Society reviews applications quickly and securely, ensuring a hassle-free process. We use advanced technology to streamline document submission and verification, safeguarding your information with top-tier security protocols. This allows for efficient and accurate assessments, speeding up approval times. Reviewed on: 12th July 2024

Reply from Loughborough Building Society Thanks for sharing your experience with us Ashok, so glad that we could help! Response date: 15th July 2024

Excellent

Excellent - when precented the with proposition they turned it around very quickly Reviewed on: 30th June 2024

Reply from Loughborough Building Society Thank you, so glad that we could help! Response date: 1st July 2024

Rob has been outstanding - excellent service

Rob has been outstanding - excellent service and very relatable Reviewed on: 19th June 2024

Reply from Loughborough Building Society Thanks for sharing your experience with us Leigh, so glad that we could help! Response date: 25th June 2024

Paperwork not checked properly by branch.

My completion date had been set, but on the day at 11.20am, they demanded another document needed to be signed and witnessed by 12pm or the money would not be released that day. My removal company had already packed up and left for my new house. I would have been homeless until at least Monday. Because of this, my keys weren't ready until after 4pm and my removal company charged overtime after 5pm, which I had to pay because of the delay. Made a stressful day even worse by the paperwork all not being checked and ready for our move until the last minute. Reviewed on: 10th June 2024

Reply from Loughborough Building Society Thankyou for your valuable feedback. We are sorry to hear about the disappointment you experienced during your home moving experience. Due to information received from the solicitor the day before completion, we needed to fulfil a necessary process before releasing the completion funds. Despite the unexpected delay, our dedicated team worked hard to resolve the issue. We understand your frustration and assure you that our team did everything possible to ensure completion took place on the requested day. Thankyou for your feedback and continued support. Response date: 14th June 2024

Very smooth process for my first mortgage.

Very smooth process for my first mortgage. Thank you Reviewed on: 7th June 2024

Reply from Loughborough Building Society Thanks for sharing your experience with us Cesare, so glad that we could help! Response date: 10th June 2024

I had a good experience.

I had a good experience.I received prompt attention to all matters and given fair and proper responses.I found the team helpful and constructive Reviewed on: 31st May 2024

Reply from Loughborough Building Society Thanks for sharing your experience with us, so glad that we could help! Response date: 3rd June 2024

Great service from Rob when moving our mortgage over.

Great service from Rob when moving our mortgage over. Thorough, comprehensive and Rob genuinely listened to our needs and circumstances before giving advice, not just a tick box exercise. Great start! Reviewed on: 21st May 2024

Reply from Loughborough Building Society Thanks for sharing your experience with us Billy, so glad that we could help! Response date: 22nd May 2024

I asked to update my direct details and you sent me...

I asked to update my direct details and you sent me a form the day after Reviewed on: 13th May 2024

Reply from Loughborough Building Society Thanks for sharing your experience with us, so glad that we could help! Response date: 14th May 2024

Very clear and thorough process.

Very clear and thorough process. A caring approach and superb customer service Reviewed on: 3rd May 2024

Reply from Loughborough Building Society Thanks for sharing your experience with us Samantha, so glad that we could help! Response date: 7th May 2024

Very responsive to all issues.

Very responsive to all issues. Still awaiting some feedback Reviewed on: 30th April 2024

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