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Loughborough Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.81 (93 reviews)

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4.81

Based on 93 reviews, last reviewed 10th Jun 2025

33% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

87%

2 star

Latest highest rating:

5

Everything just 'worked', there were no holdups, no... Everything just 'worked', there were no holdups, no issues, it just worked. Reviewed on: 10th June 2025

Latest lowest rating:

1

Very slow at processing documents and no communicati... Very slow at processing documents and no communication or customer service Reviewed on: 6th December 2024

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About this product

Loughborough Building Society mortgage reviews can help you to find out what other Smart Money People have to say about what could be your biggest ever financial purchase. Smart Money People was established in 2014 to help provide an independent source of Loughborough Building Society mortgage reviews. You write your mortgage reviews here to help other people find the best mortgage providers. Together, we can make financial services work better for everyone.

Loughborough Building Society Mortgages reviews (93)

Review of the Loughborough Building Society, Mortgages:

Loughborough Building society - The Lenders choice.

Easy to deal with and very helpful on the phone. Reviewed on: 3rd April 2025

Reply from Loughborough Building Society Thanks for sharing your experience with us Lee, so glad that we could help! Response date: 4th April 2025

Fast response and actually offered us mortgage when...

Fast response and actually offered us mortgage when others wary, but high rates for shared ownership which is sad and unfair Reviewed on: 26th November 2024

Reply from Loughborough Building Society Were delighted we have been able to help you in purchasing your property and we are grateful for your feedback. At The Loughborough we’re committed to providing clear and accessible mortgage solutions to support our customer’s needs. Your feedback is valuable and helps us to continue to improve our service. Thankyou for choosing the Loughborough. We wish you every happiness in your new home. Response date: 17th December 2024

Processing mortgage application

The experience of our mortgage application was good. The application was vetted thoroughly and significant information was obtained. Because of this due diligence the process took 2 months to receive a mortgage offer. We felt that it could have been quicker. However, this was not necessarily the fault of Loughborough as there was an initial delay from our accountant. Loughborough had to request further info which delayed the case further. Reviewed on: 21st November 2024

Reply from Loughborough Building Society Thanks for sharing your experience with us. We'll share this feedback with the team. Response date: 22nd November 2024

Great personal service always

Prompt and courteous as always Very impressed Reviewed on: 21st November 2024

Reply from Loughborough Building Society Thanks for sharing your experience with us David, so glad that we could help! Response date: 22nd November 2024

Rob my advisor was amazing throughout the process an...

Rob my advisor was amazing throughout the process and everyone who handled my case was very empathetic. Reviewed on: 18th November 2024

Reply from Loughborough Building Society Thanks for sharing your experience with us, so glad that we could help! Response date: 19th November 2024

An excellent service

I contacted Loughborough Building Society about getting a mortgage. My case had some peculiarities and from the outset everyone was willing to assist me and did their utmost to overcome the difficulties. My personal contact, Rob Johnson, has been immensely helpful, patient, polite, and knowledgeable during the entire process. The communication with Rob, and also Ben from general enquiries. has been consistently efficient, prompt, and informative. In short my experience from Rob and the sociery is that of a friendly, professional service, which makes the usually stressful process of buying a property much more manageable, and reassuring. I can recommend Rob and Loughborough Building Society to anyone looking for straightforward mortgage advice and very high quality customer service. Reviewed on: 15th November 2024

Reply from Loughborough Building Society Thanks for sharing your experience with us John, so glad that we could help! We'll share this feedback with the team. Response date: 19th November 2024

Left me with confidence in the b s

My experience was very positive. The products were explained in a friendly and well presented manner. I was lead through a application process with a great deal of patience by the representative. Reviewed on: 9th November 2024

Reply from Loughborough Building Society Thanks for sharing your experience with us Roger, so glad that we could help! Response date: 19th November 2024

It was a very good experience.

It was a very good experience. The Mortgage Advisor was clm and professional. Reviewed on: 13th October 2024

Reply from Loughborough Building Society Thank you for your feedback Ajibola, it is much appreciated. Response date: 14th October 2024

Great customer service.

Great customer service. Always polite and professional. Reviewed on: 9th October 2024

Reply from Loughborough Building Society Thanks for sharing your experience with us Mark, so glad that we could help! Response date: 10th October 2024

I have been with the Lougborough for years.

I have been with the Lougborough for years. Their services, explaination of products and what is available is always excellent and easy to understand. Reviewed on: 8th October 2024

Reply from Loughborough Building Society Thanks for sharing your experience with us Craig, so glad that we could help! Response date: 9th October 2024

We have been with Loughborough for over 10 years and...

We have been with Loughborough for over 10 years and always had brilliant service. Recently, we took the plunge in buying a new home. Rob Johnson has dealt with our mortgage and he has been brilliant. The service has been personable, and Rob didn't just note down our answers to the questions in the initial part of the process, he listened to them and gained an understanding of our circumstances and what was important to us. He answered all of our questions and was very responsive to emails / calls, answering any questions or worries we had straight away. We felt we could really trust Rob with what was the biggest purchase of our lives and we are so grateful that in a stressful period of time, our mortgage application was looked after so well, it was one less thing to worry about. Reviewed on: 4th October 2024

Reply from Loughborough Building Society Thanks for sharing your experience with us Elisa, so glad that we could help! We'll share this feedback with Rob. Response date: 8th October 2024

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