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Ratings based on 154 reviews Last review 2 months ago
4.51 / 5Amazing overall rating

LV (Liverpool Victoria) reviews can help you to find out more about this leading UK based insurance company. Smart Money People is the place for LV reviews. Read and write reviews today, and together we can help increase trust and transparency in...

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LV (Liverpool Victoria) reviews can help you to find out more about this leading UK based insurance company. Smart Money People is the place for LV reviews. Read and write reviews today, and together we can help increase trust and transparency in financial services.

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Your LV - Liverpool Victoria Reviews (154)

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13th August 2016

An absolute godsend

During a pretty vicious storm here in the Highlands we lost part of our roof during the night. It was only in the morning when I left the house that I found the whole roof ridge with one end hanging from the roof and the other in the front garden...

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During a pretty vicious storm here in the Highlands we lost part of our roof during the night. It was only in the morning when I left the house that I found the whole roof ridge with one end hanging from the roof and the other in the front garden surrounded by various slates and other stuff. We live quite close to the main road and I was worried that due to the ongoing high winds we were going to lose the rest of the roof and possibly injure a passer by or driver. I needn't have worried.!

I knew that LV were my insurers but couldn't find my policy documents or any details but when I spoke to them, they found all my info in seconds.! They asked if I had a roofer I wanted to use or would they get on for me. I decided to use a local chap and all I had to do was give him a ring. He came out and looked at the job, sent photos by email to LV and they phoned him 5 mins later to tell him to carry on with the job. I was absolutely gobsmacked..!
They also phoned me a day or two later just to check if we had suffered any water damage to our belongings stored in the loft. I just don't think you can beat that for service.

We hear so many horror stories about how difficult insurance companies can be but LV were wonderful. They were calm, re-assuring and got the job done without drama or panic over the cost.

I just wouldn't go anywhere else.

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1st October 2017

Excellent customer service and pricing

I've had second car insurance problems - LV sorted them out instantly and a lot cheaper than previous insurer. They also quoted a good deal cheaper on my first and most used car - and on renewal were cheapest too! Their customer service people are...

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I've had second car insurance problems - LV sorted them out instantly and a lot cheaper than previous insurer. They also quoted a good deal cheaper on my first and most used car - and on renewal were cheapest too! Their customer service people are excellent in knowledge and easy to deal with

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1st October 2017

Always good value

Every year I use compare sites and get solo site quotes and for several years now no one has been able to give me a comparative quote on my vehicle. LV offer all the benefits that I need and while some are cheaper they usually have a higher excess or...

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Every year I use compare sites and get solo site quotes and for several years now no one has been able to give me a comparative quote on my vehicle. LV offer all the benefits that I need and while some are cheaper they usually have a higher excess or fewer benefits.

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27th September 2017

LOVE FOR LV

I have been insured with LV for 5 years and have always had 5 star customer service during my time with them. From changing cars, to change or address, to additional coverage to break down calls, they've been fantastic. This household has a whole...

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I have been insured with LV for 5 years and have always had 5 star customer service during my time with them. From changing cars, to change or address, to additional coverage to break down calls, they've been fantastic. This household has a whole lotta LOVE for LV!

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20th September 2017

House insurance renewal

Despite LV being recommended as a "best buy" by Which?, I'm finding it difficult to stick with them. I have so far stuck with them for the last 3 years simply because of Which's recommendations, but hoisting the premium more than 20% each year for the...

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Despite LV being recommended as a "best buy" by Which?, I'm finding it difficult to stick with them. I have so far stuck with them for the last 3 years simply because of Which's recommendations, but hoisting the premium more than 20% each year for the last two years is really too much considering that I have never made a claim from them and indeed not for any insurance company for over 10 years and even then it was just a light fitting that fell from the ceiling. At one time LV were financially competitive, but they are no longer and this will be my last year with them should they continue to fleece their loyal customers.

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18th September 2017

More than just an insurance company

Not only are LV a competitively priced car insurer, they have world class customer service. Every time I speak to my insurer, everyone wants to listen and be as helpful as they possibly can. This aside, what LV does for their members, local...

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Not only are LV a competitively priced car insurer, they have world class customer service. Every time I speak to my insurer, everyone wants to listen and be as helpful as they possibly can. This aside, what LV does for their members, local communities & general public is what makes them more than just an insurer. Fantastic company, fantastic products.

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