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Ratings based on 258 reviews Last review 1 month ago
4.30 / 5Great overall rating

LV (Liverpool Victoria) reviews can help you to find out more about this leading UK based insurance company. Smart Money People is the place for LV reviews. Read and write reviews today, and together we can help increase trust and transparency in...

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LV (Liverpool Victoria) reviews can help you to find out more about this leading UK based insurance company. Smart Money People is the place for LV reviews. Read and write reviews today, and together we can help increase trust and transparency in financial services.

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Your LV - Liverpool Victoria Reviews (258)

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13th August 2016

An absolute godsend

During a pretty vicious storm here in the Highlands we lost part of our roof during the night. It was only in the morning when I left the house that I found the whole roof ridge with one end hanging from the roof and the other in the front garden...

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During a pretty vicious storm here in the Highlands we lost part of our roof during the night. It was only in the morning when I left the house that I found the whole roof ridge with one end hanging from the roof and the other in the front garden surrounded by various slates and other stuff. We live quite close to the main road and I was worried that due to the ongoing high winds we were going to lose the rest of the roof and possibly injure a passer by or driver. I needn't have worried.!

I knew that LV were my insurers but couldn't find my policy documents or any details but when I spoke to them, they found all my info in seconds.! They asked if I had a roofer I wanted to use or would they get on for me. I decided to use a local chap and all I had to do was give him a ring. He came out and looked at the job, sent photos by email to LV and they phoned him 5 mins later to tell him to carry on with the job. I was absolutely gobsmacked..!
They also phoned me a day or two later just to check if we had suffered any water damage to our belongings stored in the loft. I just don't think you can beat that for service.

We hear so many horror stories about how difficult insurance companies can be but LV were wonderful. They were calm, re-assuring and got the job done without drama or panic over the cost.

I just wouldn't go anywhere else.

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6th December 2019

mouse infestation

i had a mouse infestation. Over 2 weeks i had 10 burst water pipes chewed by mice i had pipes repaired by british gas insurance. I rand lv to deal with water damage .They said did it happen...

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i had a mouse infestation. Over 2 weeks i had 10 burst water pipes chewed by mice i had pipes repaired by british gas insurance. I rand lv to deal with water damage .They said did it happen
on same day . No over 2 weeks oh so your xs is £350 so time 10 your xs for repair is £3500 what a great deal

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4th December 2019

Liars, liars, liars

We had car insurance with them for 7...

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We had car insurance with them for 7 years.
We got a home insurance with them this year not knowing if we start it 2 days before the another expire then none of the insurance company will pay for us (which we found out is another lie too). So we called them and the guy who we talked to said he will just change the date on the insurance on the date. We got an email from them they cancelled the old policy and they will send the new one shortly. Hours later we still didn't get anything. Then we decided to sign into our account and there was a higher quote (and legal expenses wasn't even included in it). The guy didn't even mention we will have to go online and sign up for a new, more expensive contract, he just said he will change the date and he even wrote in the email we will get the new one (without doing anything from our side). So we called back the LV and for about 15 minutes talk on the phone they were still not able to fix the problem, and they tried to tell us we will have to pay for the more expensive new insurance even though it was their fault, because they lied to us. So next year when we will have our renewal date for our car insurance we will go to another insurance company with that too. Very very very bad customer service, You want us to pay for Your own fault. You should fire that customer service representative and train Your workers the right way.
Oh and we wanted pet insurance with them also, but no way.

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4th December 2019

Liars, liars, liars

We had car insurance with them for 7...

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We had car insurance with them for 7 years.
We got a home insurance with them this year not knowing if we start it 2 days before the another expire then none of the insurance company will pay for us (which we found out is another lie too). So we called them and the guy who we talked to said he will just change the date on the insurance on the date. We got an email from them they cancelled the old policy and they will send the new one shortly. Hours later we still didn't get anything. Then we decided to sign into our account and there was a higher quote (and legal expenses wasn't even included in it). The guy didn't even mention we will have to go online and sign up for a new, more expensive contract, he just said he will change the date and he even wrote in the email we will get the new one (without doing anything from our side). So we called back the LV and for about 15 minutes talk on the phone they were still not able to fix the problem, and they tried to tell us we will have to pay for the more expensive new insurance even though it was their fault, because they lied to us. So next year when we will have our renewal date for our car insurance we will go to another insurance company with that too. Very very very bad customer service, You want us to pay for Your own fault. You should fire that customer service representative and train Your workers the right way.
Oh and we wanted pet insurance with them also, but no way.

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16th November 2019

They've become too expensive

Been insuring the car with them for a number of years but they've hiked the price up again this year and enough is enough won't be renewing insurance, and rip off company don't value customer loyalty no wonder the FCA is taking action against...

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Been insuring the car with them for a number of years but they've hiked the price up again this year and enough is enough won't be renewing insurance, and rip off company don't value customer loyalty no wonder the FCA is taking action against company's like this .

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5th November 2019

LV Failings

I was pulled over by the police for having no insurance. I had in fact swapped my insurance from one family car to another. The insurance issued was a combination of the two registrations, I was told the insurance was for the correct make and...

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I was pulled over by the police for having no insurance. I had in fact swapped my insurance from one family car to another. The insurance issued was a combination of the two registrations, I was told the insurance was for the correct make and model.
I phoned and asked for breakdown facility to be added to my policy, I was told there was no need as I was covered by my membership to Civil Servants Motoring Club.
I broke down, and was told that there was nothing against my vehicle registration, I contacted Boundless (New name for CSMC) to be told that I had to get LV to adjust my policy to include breakdown. I could pay £90 for the one off breakdown, but would have to take out a policy once the fault was repaired.

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15th October 2019

The Worst car insurance on the market

LV are the worst insurance company I have ever dealt with a star is too much. On Oct 4th 2019 I was hit at high speed by a drunk driver who was also insured by LV. My injuries are all over and I am recovering, I have spent over 20 hours, spoken to...

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LV are the worst insurance company I have ever dealt with a star is too much. On Oct 4th 2019 I was hit at high speed by a drunk driver who was also insured by LV. My injuries are all over and I am recovering, I have spent over 20 hours, spoken to at least 10 different people to be in a stalemate.

The other driver has admitted liability, I was told this perhaps by an honest niave Marty Barrett, then three days later LV deny the call took place, they have told me the police informed LV of the accident, the police have stated twice they have not, LV state that no liability had been admitted.

The legal cover I have is useless not one piece of advice or help, in fact the man I have been dealing with is not even a qualified solicitor, although he likes to think he is.

My car is a right off and I have been offered £900 under market value, in fact the car they compared my car to had 50k difference in mileage and was a private seller.

The whole experience has been vile, rude staff and noone has a clue what is going on, a stalling tactic as they know they will have to pay out. I am a completely innocent party who has not only been attacked by a drunk driver, his and my insurer LV are also attacking me, just terrible. I am now so depressed by their behaviour with no future. My life has been turned upside down, I have no home, no job as a result of a drunk driver, LV have not assisted in these matters in any way. On the 16th Oct I was suppose to start my new life in Jersey, new home, new job. I have been instructed by LV's legal that I must not leave England pending investigation, it is cleancut, I was hit by a drunk driver.

No offer of medical in Jersey, the physio they offer are all booked and they only deal with one company in the UK.
They will not give any advice or help in anyway.

Steer clear of this most awful insurance company

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8th September 2019

Extremely competitive price

After quotes of over £350 for my annual car insurance, LV managed an extremely competitive £190 which included legal cover/windows etc... A fair price as far as I'm concerned having 10 years no claims intact at 47 years of age. No other company came c...

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After quotes of over £350 for my annual car insurance, LV managed an extremely competitive £190 which included legal cover/windows etc... A fair price as far as I'm concerned having 10 years no claims intact at 47 years of age. No other company came close to this quote although I'm unsure why. Very good.

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5th September 2019

The best insurance company

Our bungalow was devastated by an electrical fire in the...

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Our bungalow was devastated by an electrical fire in the loft.
LV provided a loss adjuster who could not have been more professional and sympathetic. The company given the task of reinstating our property to its former glory could not have been more efficient and competent . Overall i can only say that I would thoroughly recommend LV as an insurance company that doesn’t nit pick and gets the job done as quickly and efficiently as possible.
At a very challenging time they can be relied upon to deliver a service second to none.

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4th September 2019

Amazing service

I had a car accident while insured with LV.Having an accident is an awful experience but LV made the whole experience stress free.The speed and efficiency in sorting and settling my claim was simply superb.I have recommended LV to a number of my...

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I had a car accident while insured with LV.Having an accident is an awful experience but LV made the whole experience stress free.The speed and efficiency in sorting and settling my claim was simply superb.I have recommended LV to a number of my friends as I believe they're the best.

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1st September 2019

easy to deal with and good value product

I've been insuring with LV for several years and they offer discount with multiple products, such as car and travel insurance. Their policies are easy to understand, good value, don't increase dramatically on renewal, and if you need to contact them...

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I've been insuring with LV for several years and they offer discount with multiple products, such as car and travel insurance. Their policies are easy to understand, good value, don't increase dramatically on renewal, and if you need to contact them they are very approachful and helpful, and I'd heard very good reviews from people who have had to make a claim that they are quick and easy to deal with then too.

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