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Ratings based on 172 reviews Last review 1 day ago
4.44 / 5Great overall rating

LV (Liverpool Victoria) reviews can help you to find out more about this leading UK based insurance company. Smart Money People is the place for LV reviews. Read and write reviews today, and together we can help increase trust and transparency in...

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LV (Liverpool Victoria) reviews can help you to find out more about this leading UK based insurance company. Smart Money People is the place for LV reviews. Read and write reviews today, and together we can help increase trust and transparency in financial services.

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Your LV - Liverpool Victoria Reviews (172)

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13th August 2016

An absolute godsend

During a pretty vicious storm here in the Highlands we lost part of our roof during the night. It was only in the morning when I left the house that I found the whole roof ridge with one end hanging from the roof and the other in the front garden...

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During a pretty vicious storm here in the Highlands we lost part of our roof during the night. It was only in the morning when I left the house that I found the whole roof ridge with one end hanging from the roof and the other in the front garden surrounded by various slates and other stuff. We live quite close to the main road and I was worried that due to the ongoing high winds we were going to lose the rest of the roof and possibly injure a passer by or driver. I needn't have worried.!

I knew that LV were my insurers but couldn't find my policy documents or any details but when I spoke to them, they found all my info in seconds.! They asked if I had a roofer I wanted to use or would they get on for me. I decided to use a local chap and all I had to do was give him a ring. He came out and looked at the job, sent photos by email to LV and they phoned him 5 mins later to tell him to carry on with the job. I was absolutely gobsmacked..!
They also phoned me a day or two later just to check if we had suffered any water damage to our belongings stored in the loft. I just don't think you can beat that for service.

We hear so many horror stories about how difficult insurance companies can be but LV were wonderful. They were calm, re-assuring and got the job done without drama or panic over the cost.

I just wouldn't go anywhere else.

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4th June 2018

Always Helpful

Never had a problem when contacting by phone. Only complaint would be why the renewal price is always higher than the new customer online price. It just means I get an online quote, phone up and ask LV to match it. Would be nice to cut out the middle bit.

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Never had a problem when contacting by phone. Only complaint would be why the renewal price is always higher than the new customer online price. It just means I get an online quote, phone up and ask LV to match it. Would be nice to cut out the middle bit.

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11th May 2018

Car insurance

Car insurance Great prices poor customer service Price for double on your automatic renewal that they set up then charge you £57 to cancel and get your no claims bonus stay well clear car repair absolutely shocking total disgrace LV will not help ...

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Car insurance Great prices poor customer service Price for double on your automatic renewal that they set up then charge you £57 to cancel and get your no claims bonus stay well clear car repair absolutely shocking total disgrace LV will not help you to get it fixed correctly with the garage that they put your car in

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24th April 2018

DISGRACEFUL

My experience with LV was the worst I have ever experience in my life. I was involved in a very small accident where a fraudster criminal made a claim against me for "whiplash". LV did not keep me informed of the progress of the case even though I...

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My experience with LV was the worst I have ever experience in my life. I was involved in a very small accident where a fraudster criminal made a claim against me for "whiplash". LV did not keep me informed of the progress of the case even though I told them he was fraudulent and provided as much evidence as possible to support my case however, I only recently found out that the case was closed because of my extreme renewal price with another organisation due to a claim against me. They did not consistently provide communication updates to me and did not give me a chance to defend myself and just accepted this fraudsters claim leaving me with distress and an overpriced insurance bill every year.
When I tried to speak to LV to make a complaint, the person I spoke to (not mentioning names) treated me like an idiotic criminal and subsequently made me feel un well and brought tears to my eyes. He was so rude and was not taking my complaint seriously.

Please do not ever use LV for your insurance unless you want to feel like you are worthless to them.

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15th March 2018

DISGUSTING SERVICE

I think even a 1 star is too much for the service I have received with lv. Me and my partner had our car stolen in Sep 2017 and it still hasn’t been sorted it would be nice to keep up dated on the claim not every time we have to phone them and ask for ...

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I think even a 1 star is too much for the service I have received with lv. Me and my partner had our car stolen in Sep 2017 and it still hasn’t been sorted it would be nice to keep up dated on the claim not every time we have to phone them and ask for an update everytime you speak to someone all very rude staff funny how the sales team are very polite and very helpful. But the claims team soo rude and just money grabbing and treat us like criminals I would 100% stay away from this company people it has caused us soo much stress I have another policy on my car with them cannot wait for that to end and I will be finished with them as they are absolutely appalling. They “tried their luck” as one of the staff said to us to try and get the police report for free over the phone because the did not want to pay for the police report so I need to wait so they can try and be cheap and break the law without getting our signatures for data protection disgusting

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