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M&S Bank - Marks and Spencer: Car insurance reviews

Name: Car insurance
Rating: 1.77 (104 reviews)

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1.51

Based on 104 reviews, last reviewed 9th Dec 2025

No new 5 star reviews

in the past 90 days

50% decrease in 1 star reviews

in the past 90 days

13%

75%

Latest highest rating:

4

Great service thanks Helping me out of when I need to get insurance Reviewed on: 13th October 2023

Latest lowest rating:

1

Very poor service No fault accident in June 2025.Still not sorted out and I am still paying an excessive amount for my car and wife’s car insurance.Case unresolved cann... Read more Reviewed on: 9th December 2025

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About this product

M&S Bank car insurance is arranged and administered by BSL limited using a panel of insurers.

If you need to make a claim, you get a personal claims manager to keep you updated with progress. You can choose between premier or standard cover. Premier provides additional benefits including a guaranteed replacement car.

M&S Bank car insurance reviews help you find out what it’s really like to be a customer. If you’ve used M&S Bank before, you can also leave a review and share your experience.

M&S Bank - Marks and Spencer Car insurance reviews (104)

Review of the M&S Bank - Marks and Spencer, Car insurance:

Increased premium for no reason

I got a renewal quote from M & S for my car insurance and it was as high as i have never seen it before. I knew i couldn't pay all that as i have never claimed and Gosh have i been driving for long. Got 20 quotes twice as cheap and i didn't hesitate to change. My issue with them is that even when customers don't actually want to change insurance providers you are forced to because M&S basically don't do price matching so i pity people who don't look at their quotes and their premiums auto renew. So with that, they will be the last on my list to ever consider. All the best. Reviewed on: 14th April 2021

They ramp the price up at every chance they get

Title says it all really, after the first year they increase the premium by a significant amount. Same applies if you need to make any changes to your policy because they know that you are locked into a contract. Avoid! Reviewed on: 6th December 2017

Upped Premium, but wouldn't/couldn't explain why.

My M&S Car Insurance renewal quote was significantly higher than my existing policy with them. When I rang M&S to ask for an explanation, they were unable to provide any reason for the increase. There was no embarrassment on their part, I think they wondered why I was querying it. Strange way to do business. Did not re-insure with them. Reviewed on: 28th November 2017

34% price increase on renewal

Rang and asked agent to justify. She could not - “we are not told the reasons for increase in premiums which is annoying” offered only 5% discount. Moved to LV at same price as last year. Reviewed on: 9th November 2017

Clearly showed prices

Clearly showed prices from last year and new price. Knowledgeable and helpful staff Reviewed on: 1st October 2017

Easy to use - bit pricey

Switched to M&S after my previous insurer hiked rates - again. Easy to deal with, even when I changed cars mid-point. But pricey, but I suppose you get what you pay for. Haven't claimed for anything yet, hence 8/10 until we test that part of their service. Reviewed on: 28th September 2017

Bringing in foreign insurance companies

after being with M and S for car insurance for a number of years,have just received a letter advising they have got a German company involved since 27th July.Will No longer give them my custom.Thought I was being insured by an English Company. I am absolutely furious. as I was advised when I went to reinsure. Reviewed on: 2nd August 2017

Best one

Best car insurance i have had done it over the phone help me get the right one Reviewed on: 1st August 2017

Trustworthy and reliable

Being involved in a car accident was managable with M&S. The problem was dealt with and although my car was written off, I was not at fault and came out unharmed and M&S helped get me on my feet! Reviewed on: 21st July 2017

Excellent car insurance

Good price when you factor in all the benefits. Reviewed on: 11th July 2017

I joined for the switching bonus.

I've had a good experience with M&S so far. Switching was painless and I shop at M&S regularly so the bonus was worth it for me. Reviewed on: 4th July 2017

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