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Mansfield Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.53 (455 reviews)

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4.53

Based on 455 reviews, last reviewed 1st Jul 2026

57% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

72%

19%

Latest highest rating:

5

It's has been very easy to ask questions and get cle... It's has been very easy to ask questions and get clear answers, everyone is very polite Reviewed on: 1st July 2026

Latest lowest rating:

1

bad customer experiance was told you couldn't deal with me because I went through a broker. systems are so outdated I had to send a "wet signature" for a direct debit - this ... Read more Reviewed on: 26th February 2026

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About this product

Mansfield Building Society work with Mortgage 1st who provide advice on mortgages from across the mortgage market.

New customers can’t apply directly for a mortgage with Mansfield Building Society. If you’re an existing borrower, you can still contact Mansfield Building Society directly to discuss your mortgage.

Mansfield Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Mansfield Building Society before, you can also leave a review and share your experience.

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Mansfield Building Society Mortgages reviews (455)

It was quick and easy, which is how we wanted...

It was quick and easy, which is how we wanted it to be Reviewed on: 4th July 2025

Very easy to work with, listened to the reasons rath...

Very easy to work with, listened to the reasons rather than just making decisions based on scores Reviewed on: 27th June 2025

Mansfield Review

Excellent packages for our particular circumstances. Not the best rates, however for us , being retired and funds invested in stocks and shares, good packages offered. Reviewed on: 23rd June 2025

Well done Mansfield BS

thoroughly satisfied from enquiry stage through whole process Reviewed on: 16th June 2025

Been a customer since 2018 and have never had an issue.

Been a customer since 2018 and have never had an issue. Very straightforward service with friendly, insightful staff. Reviewed on: 11th June 2025

Professional

Every touch point I have with Meg Fisher is exceptional, professional yet friendly. Timely and attentive, couldn't ask for more. Reviewed on: 2nd June 2025

mortgage clearance

I do not have an awful lot to say but the customer service when I have needed to call has been excellent Reviewed on: 30th May 2025

Excellent service and rates, they truly care!

We struggled to find a mortgage as we had a unique situation but Mansfield helped us and gave us a good rate. The communication has always been excellent and they have always been very helpful whenever we have needed to contact them Reviewed on: 27th May 2025

Very compassionate when I've been experiencing finan...

Very compassionate when I've been experiencing financial difficulties Reviewed on: 23rd May 2025

great customer service

I've just closed my mortgage with them after 7 years, moving to a better rate. Only moving on the advise of my mortgage broker to get the best deal. Customer service is normally always top tier, and it being a smaller business sometimes you speak with the same people, which can be a nice touch. One great experience i had, was trying to understand my redemption statement, i spoke to a lovely lady who was very patience and took the time to help me understand. Only negative it that sometimes no one answers the phone, its rings and then cuts off in the end, but i guess that the downside of being a smaller business. It would be good it they had an online account or quick queries or to check details like loan amount, when it expires etc. Reviewed on: 23rd May 2025

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