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Mansfield Building Society: Savings reviews

Name: Savings
Rating: 4.72 (1631 reviews)

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4.72

Based on 1,631 reviews, last reviewed 31st Jul 2026

66% decrease in 5 star reviews

in the past 90 days

200% increase in 1 star reviews

in the past 90 days

77%

15%

Latest highest rating:

5

Proud to be a member of the Mansfield I am very satisfied we the staff at Mansfield branch they all very pleasant and very helpful Reviewed on: 31st July 2026

Verified source

Latest lowest rating:

1

Moved to NATIONWIDE 4.6% You're very good at accepting money but don't like giving it back. Reviewed on: 23rd June 2026

Verified source

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About this product

Mansfield Building Society have been offering savings accounts for over 150 years.

Accounts can be opened through the branch network, by post or online. Some accounts have a minimum deposit amount required to open them, with others you’ll need to deposit a minimum amount each month.

Mansfield Building Society savings reviews help you find out what it’s really like to be a customer. If you’ve used Mansfield Building Society before, you can also leave a review and share your experience.

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Mansfield Building Society Savings reviews (1631)

Always found the Mansfield Building Society, very helpful, approachable with competitive Savings Products.

I have been a Loyal Customer of Mansfield Building Society for some time now and, currently, have two Savings Products with them. Reviewed on: 2nd November 2020

Staff are knowledgable and friendly

I was fully informed of the products that I purchased by excellent well trained staff and would not hesitate to recommend Mansfield B S Reviewed on: 2nd November 2020

Good service and quick too

I like the fact that in this day and age they still have a passbook for you account with the amount you have in your account. It might not be the most convenient but it's still nice. Nice and local to where live too which is great. Reviewed on: 26th October 2020

Friendly, helpful and competitive savings rates

The current situation we all find ourselves in, has its challenges when opening accounts but your staff make it as easy as is possible. Very friendly and helpful staff. Reviewed on: 19th October 2020

Excellent Service and Interest Rates

The interest rate offered is quite remarkable in comparison with other financial institutions at present. The over-the-counter service is also very friendly. It's a pleasure to do business with MBS. Reviewed on: 16th October 2020

very efficient and friendly staff

quick and easy to open new account Reviewed on: 15th October 2020

Good rate of interest apposed to some of the major players in this market

Cheerful staff and easy to deal with once they understood your requirements Reviewed on: 6th October 2020

Good product good comms

Competitive interest rate, smooth opening procedure and friendly efficient staff Reviewed on: 5th October 2020

Good Building Society

It's a nice friendly building society Reviewed on: 5th October 2020

Poor regard for customer loyalty

There are three comments I would make: !. I have now moved to Congleton and have no access to a branch. All my dealings have to be done remotely. 2. Your procedures are not very convenient for a remote user. I have always found your address change procedure far more demanding than others - in particular the period within which a formal document showing the new address is too stringent. I always have difficulty providing one. 3. The two letters I received during the ISA transfer process were curt and sparse. There was no suggestion of any appreciation for my custom over the years. I would have expected some indication of gratitude for my loyalty. Thank you Dr MIchael Youngman Reviewed on: 5th October 2020

Reply from Mansfield Building Society Thank you for taking the time to complete our customer survey and providing your feedback, I’m so sorry to learn of your dissatisfaction. I will look into the concerns you have raised and come back to you offline – we recommend you also use this route to reduce your risk of financial fraud. In the meantime, if you wish to discuss your concerns further, please call me directly on 01623 676300. Kind Regards, Sian Moult (Branch Operations & Member Engagement Manager) Response date: 5th October 2020

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