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Mansfield Building Society: Savings reviews

Name: Savings
Rating: 4.72 (1648 reviews)

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4.72

Based on 1,648 reviews, last reviewed 12th Aug 2026

62% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

77%

15%

Latest highest rating:

5

Saving account done. Saving account done. Quickly and clearly. Follow up questions all answered. Reviewed on: 12th August 2026

Verified source

Latest lowest rating:

1

Moved to NATIONWIDE 4.6% You're very good at accepting money but don't like giving it back. Reviewed on: 23rd June 2026

Verified source

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About this product

Mansfield Building Society have been offering savings accounts for over 150 years.

Accounts can be opened through the branch network, by post or online. Some accounts have a minimum deposit amount required to open them, with others you’ll need to deposit a minimum amount each month.

Mansfield Building Society savings reviews help you find out what it’s really like to be a customer. If you’ve used Mansfield Building Society before, you can also leave a review and share your experience.

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Mansfield Building Society Savings reviews (1648)

Friendly, helpful and competitive savings rates

The current situation we all find ourselves in, has its challenges when opening accounts but your staff make it as easy as is possible. Very friendly and helpful staff. Reviewed on: 19th October 2020

Excellent Service and Interest Rates

The interest rate offered is quite remarkable in comparison with other financial institutions at present. The over-the-counter service is also very friendly. It's a pleasure to do business with MBS. Reviewed on: 16th October 2020

very efficient and friendly staff

quick and easy to open new account Reviewed on: 15th October 2020

Good rate of interest apposed to some of the major players in this market

Cheerful staff and easy to deal with once they understood your requirements Reviewed on: 6th October 2020

Good product good comms

Competitive interest rate, smooth opening procedure and friendly efficient staff Reviewed on: 5th October 2020

Good Building Society

It's a nice friendly building society Reviewed on: 5th October 2020

Poor regard for customer loyalty

There are three comments I would make: !. I have now moved to Congleton and have no access to a branch. All my dealings have to be done remotely. 2. Your procedures are not very convenient for a remote user. I have always found your address change procedure far more demanding than others - in particular the period within which a formal document showing the new address is too stringent. I always have difficulty providing one. 3. The two letters I received during the ISA transfer process were curt and sparse. There was no suggestion of any appreciation for my custom over the years. I would have expected some indication of gratitude for my loyalty. Thank you Dr MIchael Youngman Reviewed on: 5th October 2020

Reply from Mansfield Building Society Thank you for taking the time to complete our customer survey and providing your feedback, I’m so sorry to learn of your dissatisfaction. I will look into the concerns you have raised and come back to you offline – we recommend you also use this route to reduce your risk of financial fraud. In the meantime, if you wish to discuss your concerns further, please call me directly on 01623 676300. Kind Regards, Sian Moult (Branch Operations & Member Engagement Manager) Response date: 5th October 2020

Friendly

Friendly and efficient staff in the branch Reviewed on: 17th September 2020

reasonable interest rate in the current situation

easy to open an account, dealt with quickly Reviewed on: 14th September 2020

In Mansfield Building Society We Trust

The Mansfield building society is a family establishment - my great grandfather opened my first account with Five Pounds when I was only a few days old. Mansfield building society is not only an monetary investment but also family. I have been saving my entire life, most childhood Saturday mornings were spent with a brief visit in to watch my mother make a deposit. You can always trust the society tellers to have a smile - my favourite is Jill! They all make it a pleasure to save for the future rainy days! Reviewed on: 1st September 2020

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