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Mansfield Building Society: Savings reviews

Name: Savings
Rating: 4.59 (1092 reviews)

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4.61

Based on 1,092 reviews, last reviewed 14th Nov 2025

45% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

75%

16%

Latest highest rating:

5

Excelent personalised service. Excelent personalised service. I rang with an urgent question about setting up a trust account and was called back promptly. It was great to then be... Read more Reviewed on: 14th November 2025

Latest lowest rating:

2

poor communication-long wait on 16 th October 2025 . My Bond matured on 16 th October 2025 . I filled n the form , expressing my wishes (reinvest some and a cheque for the rest). I didn’t receive any con... Read more Reviewed on: 10th November 2025

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About this product

The Mansfield Building Society savings reviews can help you to find out more about life at The Mansfield Building Society. How easy is it to contact The Mansfield Building Society? And how friendly are they? Our The Mansfield Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

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Mansfield Building Society Savings reviews (1092)

Very poor communication

We gave notice to withdraw some money and the cheques sat in the building Society even though we asked for them to be posted to us. We had to ring up to find out where they were. We then gave notice to close the account several months later and told the building Society we we collect the cheques. A few days prior to the notice period ending we confirmed we would be collecting the cheques and gave a day/time for collecting. We then received a call the following day confirming everything is O.K. We went to collect them and discovered the cheques had been posted out to us???. Not sure why there is a serious breakdown in communication. Reviewed on: 3rd November 2023

Local building society, friendly and helpful staff

I recently opened a new account with MBS as the interest rate was the best at the time. The staff were very helpful, it’s good to be able to visit the branch to do it. When I forgot to transfer the money, staff phoned me to remind me- a real personal touch. Reviewed on: 3rd November 2023

Very good

Always friendly staff and very helpful. Kindness and compassion shown today with the task I had to do Reviewed on: 2nd November 2023

Worth the effort

A bit miffed that I have to send proof of ID when I'm an existing customer, but it otherwise worked well. Will have to watch out when the interest rate drops after 12 months. Reviewed on: 2nd November 2023

Fabulous

Mansfield Building Society are brilliant, all the staff are great Reviewed on: 2nd November 2023

Charming experienced business like

I am an old man of 93 and look forward to speaking to someone preferably female and younger it's been a pleasure. Reviewed on: 2nd November 2023

Mansfield responded quickly and helpfully to everything I wanted to know.

All my queries were dealt with efficiently and all Mansfield BS financial Services were well explained in the literature provided. Reviewed on: 2nd November 2023

Regular Saver

I don't do internet banking and prefer to deal with local building societies. I've received excellent service by phone, post and branch whilst opening my latest account. From requesting forms to be posted to me, returning them by post and receiving my new pass book it took less than 1 week. Excellent service with the reassurance of speaking to someone who could help, answer questions and knew all the answers. Thank you so much for providing such excellent customer service and not trying to push me onto a web site Reviewed on: 2nd November 2023

Good service

All gone well so far although early days as only been a couple of weeks. Reviewed on: 2nd November 2023

Happy

Happy with the service. Cannot see how you can improve on the service. Reviewed on: 2nd November 2023

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