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Mansfield Building Society: Savings reviews

Name: Savings
Rating: 4.73 (1621 reviews)

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4.73

Based on 1,621 reviews, last reviewed 8th Jul 2026

64% decrease in 5 star reviews

in the past 90 days

25% decrease in 1 star reviews

in the past 90 days

77%

15%

Latest highest rating:

4

Closed my fixed term account at maturity and cheque... Closed my fixed term account at maturity and cheque arrived promptly, paid it in through an ATM at Branch of other society. Covering letter indicated ... Read more Reviewed on: 8th July 2026

Verified source

Latest lowest rating:

1

Moved to NATIONWIDE 4.6% You're very good at accepting money but don't like giving it back. Reviewed on: 23rd June 2026

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About this product

Mansfield Building Society have been offering savings accounts for over 150 years.

Accounts can be opened through the branch network, by post or online. Some accounts have a minimum deposit amount required to open them, with others you’ll need to deposit a minimum amount each month.

Mansfield Building Society savings reviews help you find out what it’s really like to be a customer. If you’ve used Mansfield Building Society before, you can also leave a review and share your experience.

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Mansfield Building Society Savings reviews (1621)

Not great service

Slightly disappointed at being told at 11.55 that the branch would be closing at 12.00 and that I could not open an new savings account. This does not demonstrate great customer service and 'going the extra mile'. I shall now deposit my funds in an alternative saving account with another provider. Reviewed on: 10th May 2026

Reply from Mansfield Building Society Thank you for sharing your feedback. I’m sorry you were unable to open a new savings account when you visited just before closing time. We understand how frustrating that must have felt, and we appreciate you taking the time to let us know. We always want to make sure customers have the time and support they need when opening a new account, and on this occasion we weren’t able to offer the level of service we aim for. If you would like to open an account in the future, we’d be very happy to arrange an appointment at a time that suits you. This allows us to spend the time needed to complete the process properly and ensure you never feel rushed. Please don't hesitate to contact us directly and we'll be happy to help. Response date: 15th May 2026

Great service at the end of my bond by Helen and Fern.

Great service at the end of my bond by Helen and Fern. I opened new accounts and distributed the funds into different accounts. I’d definitely recommend! Reviewed on: 10th May 2026

I’m very pleased with the service of the team.

I’m very pleased with the service of the team.they have carried out my instructions via the phone which is the most helpful for me to communicate. Reviewed on: 8th May 2026

Reply from Mansfield Building Society Thank you for your positive feedback. We’re really pleased to hear that the team were able to help you over the phone and that this way of communicating works well for you. We noticed that your review was submitted with a 1‑star rating, and because your feedback is so positive, we'd like to check whether this was intentional. If it was, that’s absolutely fine — but if it was selected by mistake, you’re very welcome to contact us directly, and we can update it so it reflects your experience. Thank you again for taking the time to share your thoughts. Response date: 15th May 2026

Very pleased with visit to Mansfield branch.

Very pleased with visit to Mansfield branch.Staff very helpful ,couteous and efficient. Reviewed on: 7th May 2026

Smooth and as expected.

Smooth and as expected. I'm glad you returned my passbook as I'm going to need it to complete my tax return! Reviewed on: 7th May 2026

Great local Building Society

Had ida with MBS, good rate, nice lical reliable and traditional local building society. Nice to be able to speak to a human being. Reviewed on: 7th May 2026

appointment

I booked an appointment with mansfield BS on 2 March 2026 for an appointment on 1 May 2026, when we arrived we were informed they had no appointment for us, however someone did see us, to disscus savings Reviewed on: 7th May 2026

Pleased to have found an account for Will Trust

Would have given higher marks but this is a newly opened account so I don't know how it suits yet. Would have preferred online facility but understand that it is not possible for trust account. Unfortunately branches are not local to me and I am always suspicious about post ! Reviewed on: 7th May 2026

since I rang up to get information , the service was...

since I rang up to get information , the service was excellent. Reviewed on: 7th May 2026

Have had both a mortgage and several savings account...

Have had both a mortgage and several savings accounts with MBS and always first class service. Reviewed on: 7th May 2026

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