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ManyPets: Pet insurance reviews

Name: Pet insurance
Rating: 4.9 (13415 reviews)

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4.87

Based on 13,415 reviews, last reviewed 15th Dec 2025

100% decrease in 5 star reviews

in the past 90 days

300% increase in 1 star reviews

in the past 90 days

92%

Latest highest rating:

5

Fantastic company Fantastic company, very reasonable price, and have been so easy to deal with whenever we have needed to claim. Access to video vets has been exception... Read more Reviewed on: 5th September 2025

Latest lowest rating:

1

Avoid ManyPets. Avoid ManyPets. They denied my claim by classifying an over-the-counter preventive urinary diet as “treatment” to force a pre-existing condition exclu... Read more Reviewed on: 15th December 2025

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About this product

With a ManyPets pet insurance policy, you can get cover for dogs and cats.

ManyPets charge just one excess per policy, not per condition. If you don’t need to claim, there’s an option to get 20% of your premium back. Get advice from a UK-registered vet on your phone, day or night at no extra cost.

ManyPets Pet Insurance reviews help you find out what it’s really like to be a customer. If you’ve used ManyPets before, you can also leave a review and share your experience.

ManyPets Pet insurance reviews (13415)

Review of the ManyPets, Pet insurance:

THEY HAVE NO FUNDS TO PAY FOR CLAIMS

This review is based on my experience with Manypets being unable to pay my claim in the region of £3,000 approximately 4 months since submission. They have not contested or disputed the claim, so based on the information below, it appears that THEY HAVE NO FUNDS TO PAY FOR CLAIMS and they are probably waiting to collect cash from premiums so that they can pay claims. I am currently in a Formal Complaint process, yet Manypets appears to be under severe financial pressure and overall financial difficulties, as initially reported by the Insurance Post (postonline.co.uk) in a 2023 extract: "Things are looking fairly bleak in the UK as well for the insurer, as its loss ratios appear to be a sore subject. For the year ending 31 March 2022, Many Pets' loss before tax stood at £31.9m, compared with a loss of £22.3m in 2021." Furthermore, Manypets' latest Report & Accounts in the Companies House indicate matters have severely deteriorated further in 2023, with a larger LOSS of approximately £43 MILLION and NEGATIVE EQUITY of approximately £26 MILLION. I suspect they may become INSOLVENT relatively soon, unless the situation changes drastically. Finally, they do NOT pay vets directly - please ignore what their website says - and, based on other reviews, most vet practices will not deal with them due to non-payment. As a matter of fact, they do NOT pay anyone at all (customers or vets) according to my experience. If you buy a policy from Manypets, do NOT expect them to pay your claims unless you file a formal complaint (8 WEEKS), followed by the Financial Ombudsman (3 MONTHS), and then possibly followed by a court process (3-6 MONTHS), assuming they have not gone BUST in the meantime..... Reviewed on: 1st November 2024

Peace of mind

Round up insurance. Excellent communication and service. 24/7 video call with the vets is a great peace of mind. Reviewed on: 24th October 2024

The premium is good

The premium is good, despite a claim. All handled online so you can keep track, but you can speak to them if you need to call. Reviewed on: 23rd October 2024

Pays claims once diligent checking has been carried,...

Pays claims once diligent checking has been carried, doesn't stall by asking irrelevant questions. Claim handlers listen and understand my comments, without a prolonged explanation. Customer services have always replied promptly to my queries (via email). Reviewed on: 21st October 2024

Top notch

They’ve provided excellent service with prompt and efficient responses. They quickly addressed concerns and went the extra mile and demonstrated their commitment to fairness and customer satisfaction. Their proactive approach reflects a high level of professionalism and care for both you and your pet. Reviewed on: 20th October 2024

My pet wouldn’t be here without this insurance.

I have unfortunately had to use my pet insurance for my very poorly dog and the process and payments have been easy, prompt and hassle free leaving me to care for my pet when he needs me the most. I had substantial bills and staff were helpful and the process was simple for both refunding and direct payments. I’ve also used the free vet access which is a great extra. Reviewed on: 19th October 2024

Quick and easy to use and effective to support on ve...

Quick and easy to use and effective to support on vet bills. Reviewed on: 17th October 2024

Easy to use for a claim!

Easy to use for a claim! Been using for years for my cat, never any issues. Reviewed on: 17th October 2024

Really good service

Really good, price increase was a quite a lot last time though Reviewed on: 17th October 2024

Good support!

Good support! Especially in the first year it was helpful for us navigating pet ownership and the support provided around the quote was informative! Reviewed on: 16th October 2024

Very Happy with Many Pets

Many Pets was very quick at paying for my vet bill and it was extremely easy. Virtual Vet help was excellent and reassuring and was easy to arrange. Reviewed on: 16th October 2024

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