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Marshmallow: Car insurance reviews

Name: Car insurance
Rating: 1.8 (339 reviews)

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1.67

Based on 339 reviews, last reviewed 17th Jan 2026

No new 5 star reviews

in the past 90 days

325% increase in 1 star reviews

in the past 90 days

18%

78%

Latest highest rating:

5

Outstanding support and excellent service I had a truly excellent experience with Marshmallow. The support team, especially Bloom, went above and beyond to help me review my renewal price and ... Read more Reviewed on: 10th December 2025

Latest lowest rating:

1

Worst Experience My car was taken to recovery service after the incident and the insurance took ages to process the claim and later the denied to cover the storage cos... Read more Reviewed on: 17th January 2026

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About this product

Marshmallow provide car and van insurance policies.

With Marshmallow, you can choose from four levels of cover: lightest, essential, original and plus. You can add extras for additional costs including breakdown cover, legal protection, excess protection and Europe roaming.

Marshmallow car insurance reviews help you find out what it’s really like to be a customer. If you’ve used Marshmallow before, you can also leave a review and share your experience.

Marshmallow Car insurance reviews (339)

Review of the Marshmallow, Car insurance:

Hey, don't even think about taking their insurance.

Hey, don't even think about taking their insurance. It might be cheaper, but trust me, it's not worth it. I had two years of no-claims discount with them, and when I made my first claim in the third year, they didn't respond for four weeks! They kept moving me from one team to another, and there were days when they didn't reply at all. And my claim was a no-fault claim meaning hit and run my parked car, but they still haven't assigned a recovery team to find the third party. If you're looking for an insurance company to protect your vehicle or to get your money, this is not the one and they don't have a call option, you can only chat with them, and sometimes they won't respond for days. They will force you give up your claim , they even closed my closed claim and said it was by accident and reopened it Thats my experience so far Reviewed on: 5th November 2024

THE WORST INSURANCE EVER STAY AWAY CHEAP BUT YOU GET...

THE WORST INSURANCE EVER STAY AWAY CHEAP BUT YOU GET WHAT YOU PAY FOR, DON'T SAY I DID NOT WARN YOU, THEY TERMINATE INSURANCE FOR NO REASON AND YOU PAY FOR THE PLEASURE, JUST CHECK REVIEWS YOU WILL KNOW BETTER NOT GET INVOLVED Reviewed on: 9th June 2024

Atrocious customer service.

Atrocious customer service. I was hit by a lorry on the motorway, luckily uninjured but in deep shock & my vehicle was damaged. It took an entire day to report the incident; at one point an operative told me to get off the line as it was for emergencies only and directed me to The App. I had to fight to get a replacement vehicle & have had repeated texts I cannot respond to informing me the vehicle is being collected 'tomorrow' but offering no replacement vehicle. 3.5 weeks later and I have no idea the status of my own vehicle and despite spending an entire day exchanging messages with operative on The App have received no information or response beyond an apology for the frustration I may have suffered at the end of the day getting nowhere on The App. This company have made an unfortunate & near fatal accident into a disaster. Mustn't forget the bizarre calls from Winn Solicitors informing me it was all going to take a very, very long time and the 'foriegn' lorry driver would very likely blame me, despite fact the other driver had accepted liability. All in all this is continuing to be a dreadful experience and Marshmallow operatives refusing to provide information. Do not insure with this awful company. Reviewed on: 8th June 2024

So easy to use and one of the cheapest insurance pro...

So easy to use and one of the cheapest insurance providers out there. Was able to cover my parents who live abroad and have foreign licenses. Reviewed on: 30th May 2024

Experience good

Marshmallows insurances good experience Reviewed on: 24th May 2024

Terrible experience with Marshmallow. Never again.

Marshmallow provided a quote and quickly started my insurance. Within 2 weeks, they asked for proof of NCD. Sent through the website and 1 week later, they refused to accept the NCD. Cancelled on the day (after 1 month and 2 payments) and charged £130 admin on top of already paid monies. They contacted me by SMS from an anonymous number. The phone line is for claims only and directs you to the website to discuss your policy. The web site chat directs you to the app. The app chat is run by a bot that is not helpful. Option to chat with a human is met with "a few hours wait". Reviewed on: 15th May 2024

Absolute frustration and disappointment

"Absolute frustration and disappointment. I do not recommend trusting their quotes, as they can get double after you pay, and they ask for fee to cancel it" I am extremely shocked with my experience today. I signed up for car insurance with Marshmallow. To get the quote, I said that I had a non-UK license and 8 years of NCD in another country. They did not ask for any document or proof of that. I thought this might not be something important then. I carried on, paid for the insurance, and then after an hour they sent me an email and asked for a proof. Regarding the nature of the insurance companies in my country, I am not able to provide such a document. Therefore, I asked for cancellation since their new quote was 50% more expensive. I did not accept the offer, they kept offering me lower and lower prices, until I was satisfied, and accepted the offer. Then they suddenly charged me with a ridiculously large amount for an "extra upfront" money, saying that someone else mentioned it in one of the offers above!! I really felt unsafe and I don't recommend sharing your bank details with these people. Therefore, I immediately asked for termination. Again, they CHARGED ME FOR ADMIN FEE!! 1- I paid for my previous insurance cancellation due to misleading quote from marshmallow. 2- I spend over 3 hours chatting with online agents, it was very slow and not helpful at all. 3- They charged me without asking my consent, and I really like to follow this up from a legal perspective. 4- They charged me for an admin fee, even though I believe they made the mistake of not asking for the documents before finalising the payments. If the account is not set up, there is no need to cancel it. if it is set up, there is no need to show "proof". Reviewed on: 14th May 2024

Well, I was worried alot about my payment deadline a...

Well, I was worried alot about my payment deadline as I knew I wouldn’t have been able to make a payment but I contacted the customer support and they without any extra hassles extended my deadline and I love the fact that it only took 10 mins to get it all done.Thanks to Lorenzo who took care of it. Reviewed on: 10th May 2024

You'll charge me £125?? Shameful Company.

During most of April, I was absent from work with glandular fever, not by choice, it can be very contagious, during this time I was obviously not earning money so when my paycheck came in I had to decide what would be paid and what wouldn't, obviously the mortgage and bills gets done, food shopping so my family doesn't starve and unfortunately car insurance took the hit. After contacting Marshmallow and asking them how I can proceed they have advised they require a payment by 20.05.2024 or they'll cancel my policy and charge me an extra £125 for the privilege. Sending over medical records or hospital admission paperwork means nothing. Save yourself the stress, no humility here at all. They can only give you another 20-day extension on a payment. When asked why I couldn't have another 9 days, so I can pay double next month, the response I got was 'The reason we cannot do this is we cannot push our customers into debt'. and what do you think you're doing giving a 20-day extension? A large majority of people only get paid once a month, Where exactly do you expect them to find the money within 20 days without putting them into debt? Absolutely disguising, the lack of empathy towards their customers when they're being honest and vulnerable only to push them further into a hole of panic and borrowing money. Absolutely shameful. If I could give zero stars I would. Reviewed on: 8th May 2024

BEWARE! Do not use! They Break The Law!

BEWARE! Do not use! They Break The Law! I came from a comparison website to marshmallow and clearly something in the tech messed up as my start date changed to 2 weeks in the future! Marshmallow did not inform me of this however until I had paid the deposit, and fully completed taking out the policy! I immediately got in touch with their customer support who said they cannot change start dates on policies and proceeded to state it was my fault and my only option was to live with it or cancel the policy, and that if I cancel they would charge me a £30 admin fee! BEWARE distance selling regulations are VERY clear that admin fees are not allowed to be charge in the first 14 days the only surcharges allows are transaction fees "It is important that surcharges can only consist of costs borne by the payee/trader for use of the payment method in question." so in that case as I used a debit card no more than 20p could be charged in fees! DO NOT USE! Reviewed on: 11th April 2024

I would not recommend this.

I would not recommend this.. if you sign up even by mistake and change your mind way before your policy starts - they would charge you £30 admin - this is separate from cancellation btw. Day light robbery. Reviewed on: 10th April 2024

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