Write a review

Go to business site

Marshmallow: Car insurance reviews

Name: Car insurance
Rating: 1.58 (359 reviews)

View other Marshmallow products

1.58

Based on 359 reviews, last reviewed 26th Feb 2026

No new 5 star reviews

in the past 90 days

164% increase in 1 star reviews

in the past 90 days

17%

79%

Latest highest rating:

5

Outstanding support and excellent service I had a truly excellent experience with Marshmallow. The support team, especially Bloom, went above and beyond to help me review my renewal price and ... Read more Reviewed on: 10th December 2025

Latest lowest rating:

1

FCA-Regulated Insurer Ignoring Formal Cancellation This has been one of the most unacceptable customer service experiences I have ever encountered with a regulated insurer. I returned my vehicle to th... Read more Reviewed on: 26th February 2026

Read all reviews See your review

About this product

Marshmallow provide car and van insurance policies.

With Marshmallow, you can choose from four levels of cover: lightest, essential, original and plus. You can add extras for additional costs including breakdown cover, legal protection, excess protection and Europe roaming.

Marshmallow car insurance reviews help you find out what it’s really like to be a customer. If you’ve used Marshmallow before, you can also leave a review and share your experience.

Marshmallow Car insurance reviews (359)

Review of the Marshmallow, Car insurance:

Auto renewing and refunding partially after a long time

They auto renewed my insurance and would not provide me a contact number to call and cancel. They didnt send me any postal correspondance to inform me. They took out over 1000£ as premium from my bank account. Only chat facility available to corresspond which is slow. I cancelled the insurance over chat immediately (within cooling off period) but they still charged me £30 admin fee. They also gave me a huge bill for 2 days' insurance they charged pro-rata. Raised a complaint and they took months to respond. They didnt do anything. They took a long time refunding the money as well and still charged Admin fee (even though I was withing 7 day cooling off period). Thieves. Stay away from them Reviewed on: 14th August 2024

Disgraceful company

Money taken from my account which I think was for house/contents insurance. No reminder e-mail sent by the company, no way to contact them via the app as it is only set up for car insurance, and they have failed to even acknowledge my e-mail enquiries. I am having to go through my credit card coming in an attempt to get a refund. Reviewed on: 17th May 2023

Never let them process your claim

Dreadful people to deal with, I hate to imagine how awful they are to people at fault. Shocking. Reviewed on: 12th May 2023

Avoid at all costs

Avoid at all costs. Policy cancelled with no warning - impossible to speak with customer service. I would advise you to look elsewhere. Very expensive mistake choosing marshmallow. Reviewed on: 12th May 2023

Zero star is what I would review

AVOID this company. 1 Star is honestly generous. I can tell you now that the majority of this company's 5* reviews are completed through social marketing campaigns. First of all, a neighbour reversed into my car completely by accident and I contacted Marshmallow. Everything to start with was fine, not an issue. However the reassurances they gave me were far from the truth. 1. I was advised I would get a like for like hire car, I have an SUV, Automatic and something with a large amount of space. It is also a diesel. I was advised it would be a like for like switch. Thoughts were great. 1A. The car they gave me is half the size of my other car, its petrol, it drinks fuel, its a manual and it has problems with gear 4 and the radio. 2. The car accident was a non fault of my own, I had a witness letter, acceptance of fault from another car owner and it was taken to a garage. 2a. It took 4 weeks to get the car outcome as a write off and still they have not paid me for my car as advised. Further more, absoluteness no communication whatsoever. I have called back over and over with no apology at all. 3 Renews have come through... 3a. A price almost doubled the year previously with an extra years no claims. Keep in mind this is a non fault, no claims affected renew. 4. I try to contact Marshmallow to discuss the claim : 4a, claims line tell me that there is no one I can discuss this with. I have to do this on the app. So I cancel my renew using the app as advised. The box automatically changes back so you have no choice but to speak to them on there chat facility where they try and sell you to stay with them. 5. On Thursday at 16.55 (Bank holiday Friday and Monday) I am given 24-48 hours to collect the car or the charges will be passed to me. 5a. Again I have to do the leg work that they should be doing. 6. Esure contacted me directly to fix the car as marshmallows had no contact for them. 6a. What a joke. Tonight I am collecting the car wish me luck as it will probably be at a different storage centre than advised. If GDPR took things seriously this company would be fined as they do not provide the facilities for customers to be contacted how they wish to use communications. Just because Winn Solicitors or Nationwide Vehicle recovery assistance or other parties are involved, does not mean that you do nothing. *I AM YOUR CUSTOMER NOT THERE'S* Worst insurance company I have ever dealt with and they still haven't paid me out yet. I hate to think how long it would take if the claim was a 50/50 or a driver at fault. AVOID this company like COVID. Reviewed on: 11th April 2023

Simply change address and vehicle

Tried to change address on policy ready for my move . Told not aloud too do this . Asked for quote for a new vehicle . Told same you can't change vehicle. Choices given were basically cancel my policy and start again and be charged £50 for the privilege. What a crap company . Reviewed on: 10th April 2023

Horrible

They made me cancel my policy on their error. They told me I can’t have a business class 1 insurance policy on a student role. I am a student that works part time. Their website allowed me put in the role and then they said I have to pay £50 cancellations and start a new policy. Use anyone but them Reviewed on: 10th April 2023

Worst company ever

From an ex-employee's point of view. The way they treat their own employees is to NOT support them as much as possible and use terrible HR to intimate you then kick you out. I was afraid that they will say bad things about me to my new employer so I kept my mouth shut. But now I'd like more people to avoid this terrible company. You can imagine how they treat their customers. Reviewed on: 1st April 2023

Great service

I was late with my payment and the due date was a day before I got paid I had the pleasure of having Archie sort everything out for me today in a very efficient and rather quick manner quite possibly the best service I have had from any company if being honest Reviewed on: 29th March 2023

This is probably the worst car insurance provider on the market

This is probably the worst car insurance provider on the market. Any change will increase your annual payment, cancellation costs are very high and overall the price of the policy is exceeding the ones on the market sometimes by double the price. The only good thing is the customer service which will be available to you in a relative close period of time 15-20 minutes to tell you that your policy price has an annual increase for various reasons. Stay away from this scam! Reviewed on: 28th March 2023

Thief

Marshmallow are burglars in disguise!! They will happily take your money from you however when you need them they try to avoid and cancel the policy. My vehicle was stolen and they tried to say as I didn’t declare points they are voiding my insurance and not paying out although this was a genuine error as it’s really difficult to contact them Reviewed on: 15th March 2023

Alternative products

Breakdown Assistance
from HSBC 1.79 from 13 reviews
Cycle Insurance
from ETA Insurance 1.84 from 5 reviews
Car insurance
from Dial Direct 2.68 from 27 reviews

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub