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Marshmallow: Car insurance reviews

Name: Car insurance
Rating: 1.58 (359 reviews)

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1.58

Based on 359 reviews, last reviewed 26th Feb 2026

No new 5 star reviews

in the past 90 days

164% increase in 1 star reviews

in the past 90 days

17%

79%

Latest highest rating:

5

Outstanding support and excellent service I had a truly excellent experience with Marshmallow. The support team, especially Bloom, went above and beyond to help me review my renewal price and ... Read more Reviewed on: 10th December 2025

Latest lowest rating:

1

FCA-Regulated Insurer Ignoring Formal Cancellation This has been one of the most unacceptable customer service experiences I have ever encountered with a regulated insurer. I returned my vehicle to th... Read more Reviewed on: 26th February 2026

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About this product

Marshmallow provide car and van insurance policies.

With Marshmallow, you can choose from four levels of cover: lightest, essential, original and plus. You can add extras for additional costs including breakdown cover, legal protection, excess protection and Europe roaming.

Marshmallow car insurance reviews help you find out what it’s really like to be a customer. If you’ve used Marshmallow before, you can also leave a review and share your experience.

Marshmallow Car insurance reviews (359)

Review of the Marshmallow, Car insurance:

Auto renewing and refunding partially after a long time

They auto renewed my insurance and would not provide me a contact number to call and cancel. They didnt send me any postal correspondance to inform me. They took out over 1000£ as premium from my bank account. Only chat facility available to corresspond which is slow. I cancelled the insurance over chat immediately (within cooling off period) but they still charged me £30 admin fee. They also gave me a huge bill for 2 days' insurance they charged pro-rata. Raised a complaint and they took months to respond. They didnt do anything. They took a long time refunding the money as well and still charged Admin fee (even though I was withing 7 day cooling off period). Thieves. Stay away from them Reviewed on: 14th August 2024

Overall it was a good experience.

It was a good experience and very nice staff and I'm satisfied with marshmallow team. Reviewed on: 17th February 2023

Absolutely Terrible

No customer service at all. Live chat is shocking and they only reply if they want too. While in a full blown conversation, as soon as I said ‘you don’t realise the financial stress you are putting me under’ as I’ve now been waiting around 4 months for my claim payment (with no car to use) they just don’t reply. Can’t even stress how much you should stay clear of this shambles of a company! Reviewed on: 17th February 2023

It is not insurance company it is just money collector

I reported my car accident on Jan 23, after 2 weeks of chatting through their application( no phone number), they assigned me for a garage 35 mile from my house, then the garage denied my car, 5 days of chatting on their application they assigned again the same garage, I booked with a local garage, but after 25 days from accident report, they are not responding to the garage estimations... Just avoid this company, and their poor communication application. Reviewed on: 16th February 2023

The worst Insurance Company

Marshmallow is the worst insurance company I used ever. As a nature 8f insurance companies, they should help your bad condition and support you in bad occasions. They are looking forward for how to not support the customer and they're really successful for finding all open points. I'd never suggest to someone this bad company. Stay away, don't regret. Reviewed on: 6th February 2023

Avoid like the plague

They never answer the live chat over a month to sort out a crash and still no payment you have to chase up and can not get through to anyone you get one message then they turn live chat to away and ignore you this insurance is a con artist Reviewed on: 3rd February 2023

DO NOT USE THEM. MADE THE LAST YEAR OF MY LIFE SO MUCH HARDER

They do not set up a direct debit for payment, you give them your details and then they attempt to take payment once a month, but most of the tome they cannot do so, and then they send emails to your junk box saying they have not been able to take payment and then try and cancel your insurance. They give you 21 days to pay, but how often do you check your junk email on your personal email box. They have the ability to text or notify you through the app, where they have the bank details for payment too, but again decide not too/ I have now had my insurance cancelled 11 months and 3 weeks in, will not receive my no claims for the year and have been reported for a cancelled insurance policy. THIS COMPANY ARE SET UP TO TRY AND MAKE YOU FAIL. DO NOT USE THEM. Reviewed on: 25th January 2023

Possibly the worse insurance company

Do not use these Read all the reviews on trust pilot Everything seems good until you make a claim 8 days without a car No courtesy car Only just found out where our car is now Terrible company Reviewed on: 20th January 2023

Poor company

Take money then tell you that you are not insured until you products your driving licence. They say if they don’t receive a copy of your licence they refund you in a week. That’s ok if you have lots of money and can go pay again. That just appalling service a reflection of who is at the top and what’s they about no doubt! Reviewed on: 20th January 2023

First rate customer service

Response time and helpfulness is unbeatable. Direct email communication, no call centre or generic email enquiry. Very happy Reviewed on: 11th January 2023

So far so good

No problems so far but early days yet. Reviewed on: 11th January 2023

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