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Marshmallow: Car insurance reviews

Name: Car insurance
Rating: 1.58 (359 reviews)

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1.58

Based on 359 reviews, last reviewed 26th Feb 2026

No new 5 star reviews

in the past 90 days

164% increase in 1 star reviews

in the past 90 days

17%

79%

Latest highest rating:

5

Outstanding support and excellent service I had a truly excellent experience with Marshmallow. The support team, especially Bloom, went above and beyond to help me review my renewal price and ... Read more Reviewed on: 10th December 2025

Latest lowest rating:

1

FCA-Regulated Insurer Ignoring Formal Cancellation This has been one of the most unacceptable customer service experiences I have ever encountered with a regulated insurer. I returned my vehicle to th... Read more Reviewed on: 26th February 2026

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About this product

Marshmallow provide car and van insurance policies.

With Marshmallow, you can choose from four levels of cover: lightest, essential, original and plus. You can add extras for additional costs including breakdown cover, legal protection, excess protection and Europe roaming.

Marshmallow car insurance reviews help you find out what it’s really like to be a customer. If you’ve used Marshmallow before, you can also leave a review and share your experience.

Marshmallow Car insurance reviews (359)

Review of the Marshmallow, Car insurance:

Avoid Marshmallow Insurance

I had an absolutely dreadful experience with Marshmallow Insurance. After my car was damaged in an accident, I filed a claim expecting a straightforward process. Despite providing all the necessary documentation and evidence, my claim was denied without a valid reason. It felt like they were actively looking for any excuse to avoid paying out. To make matters worse, communication was a nightmare. I tried reaching out multiple times via phone and email, but my attempts were mostly ignored. When I finally got through to someone, they were unhelpful and dismissive. It was clear that resolving my issue was not a priority for them. One specific incident that stands out is when I was promised a call back from a claims manager within 48 hours. That call never came, and when I followed up, I was told that there was no record of my previous conversation. This level of incompetence and lack of accountability is unacceptable. Marshmallow Insurance seems to specialize in finding reasons to deny claims, even when they are clearly at fault. If you want to avoid losing your hard-earned money and dealing with a company that doesn't care about its customers, look elsewhere. Reviewed on: 18th February 2025

Nice deal for fresh immigrants but experienced driver

It is a nice deal for fresh immigrants but experienced driver. I found a company that cares to hear that I have been driving more than 20yrs. No other company ever asked me of my years of driving experience outside UK. Reviewed on: 24th November 2022

fast and effective

Since I enrolled the policy, the company deliver their care and best quotation to me. Simple and direct policy make me happy and satisfied. Thank you Reviewed on: 24th November 2022

BEWARE DONT USE

Awful company that as others have stated will not pay out when a claim is made. Car was stolen of our drive months ago and I am still chasing to get a payout. Nobody moves your claims along all you get are automated responses. Would not recommend to anybody and would actively say DO NOT USE THEM. Reviewed on: 24th November 2022

So easy to sign up

Easy no hassles and quick to do the experience was easy also Reviewed on: 23rd November 2022

So easy to use and very well priced

The app is brilliant and requires much less haste than other companies for reg changes and lump payments etc. would highly recommend Reviewed on: 23rd November 2022

Con....

Car was written off through no fault of my own and the **** amount they offered is laughable... now the car is the other end of the country and they want nearly 3 grand in storage to release it... **** **** *** ****** Reviewed on: 22nd November 2022

Worst car insurance

STAY AWAY FROM THIS INSURANCE!! Worst mistake i ever made. Was great and straight forward at first until my car got stolen and torched. It's been over 2 months now without a another car. Poor communication, they fob you off to different people, you can only speak to them on an online chat and all you get as a response is a copy and paste text that they all get given rather than actually having a proper discussion on claims Reviewed on: 17th November 2022

Renewal Discussion

lulu was really helpful. I just wish there were phone lines for just quick communication. Reviewed on: 12th November 2022

helpful

The staffs are very helpful. They are able to reduce my premium when I change my address Reviewed on: 9th November 2022

No Problems Until you make a claim

The company was easy to use and very straight forward. Good app and easy to use and very responsive and had no problems “ UNTIL “ I made a claim . As soon as I had to make a claim , they basically ignored me for over 7 days at a time and the claim has been going on now for over two months . Asked for ridiculous documentation which has no relevance to the claim or the insurance policy. Never got told of the progress of the claim and still have no idea what’s going on . Still haven’t received payment. Good company if you don’t make a claim if you do good luck with getting any money . Reviewed on: 5th November 2022

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