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Marshmallow: Car insurance reviews

Name: Car insurance
Rating: 1.58 (359 reviews)

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1.58

Based on 359 reviews, last reviewed 26th Feb 2026

No new 5 star reviews

in the past 90 days

164% increase in 1 star reviews

in the past 90 days

17%

79%

Latest highest rating:

5

Outstanding support and excellent service I had a truly excellent experience with Marshmallow. The support team, especially Bloom, went above and beyond to help me review my renewal price and ... Read more Reviewed on: 10th December 2025

Latest lowest rating:

1

FCA-Regulated Insurer Ignoring Formal Cancellation This has been one of the most unacceptable customer service experiences I have ever encountered with a regulated insurer. I returned my vehicle to th... Read more Reviewed on: 26th February 2026

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About this product

Marshmallow provide car and van insurance policies.

With Marshmallow, you can choose from four levels of cover: lightest, essential, original and plus. You can add extras for additional costs including breakdown cover, legal protection, excess protection and Europe roaming.

Marshmallow car insurance reviews help you find out what it’s really like to be a customer. If you’ve used Marshmallow before, you can also leave a review and share your experience.

Marshmallow Car insurance reviews (359)

Review of the Marshmallow, Car insurance:

Avoid Marshmallow Insurance

I had an absolutely dreadful experience with Marshmallow Insurance. After my car was damaged in an accident, I filed a claim expecting a straightforward process. Despite providing all the necessary documentation and evidence, my claim was denied without a valid reason. It felt like they were actively looking for any excuse to avoid paying out. To make matters worse, communication was a nightmare. I tried reaching out multiple times via phone and email, but my attempts were mostly ignored. When I finally got through to someone, they were unhelpful and dismissive. It was clear that resolving my issue was not a priority for them. One specific incident that stands out is when I was promised a call back from a claims manager within 48 hours. That call never came, and when I followed up, I was told that there was no record of my previous conversation. This level of incompetence and lack of accountability is unacceptable. Marshmallow Insurance seems to specialize in finding reasons to deny claims, even when they are clearly at fault. If you want to avoid losing your hard-earned money and dealing with a company that doesn't care about its customers, look elsewhere. Reviewed on: 18th February 2025

Dreadful

I would like to give zero star if possible. Customer service is non existent. Everything is online and when you get in contct nobody ever replies. You are waiting for being connected to a robot, then waiting to be connected to a person. The person sends automatic response and you are again waiting half hour for them to reply. It is shocking!!! Reviewed on: 3rd October 2022

Untrusted company

A few days ago, where I was assured the arrangement with Premfina (the company Marshmallow engaged for my finance) will be terminated. I was quite settled only to be followed with an email stating that I my outstanding amount is 1011/-. My policy was in place for only over a month (Started mid August 2022). Payment of 102 pounds taken towards first installment in August itself. Mid September I decided to end the policy to be on the 7th October 2020. In total, I should be having a outstanding amount for the period of mid September to 7th October 2022. How can my outstanding be 1011 plus? My total insurance cost was 1240/- odd ( including charges and interest) for a year. Which opted to pay in twelve monthly installments of 102 odd pounds. This is real frustrating and intimidating as the email further states that if I fail to do the payment and as they have my bank details, marshmallow will keep charging and recharging my account until they get their money which they think I owe them. How can one trust such a company? And I am shocked such things can happen in the UK. A company without a contact number? Reviewed on: 3rd October 2022

No problems and a great price

I have not had to claim so I cannot tell you anything about their claims service but renewal was good and the price is right. Reviewed on: 28th September 2022

Very good chat

I am delighted with the work by chat, very fast service, everything very easy! Reviewed on: 23rd September 2022

Appreciated

Convenient , good experience , very much appreciated Reviewed on: 22nd September 2022

Helpful Staff

Had an issue where i was unable to drive for 6 months due to a first seizure, marshmallow were helpful right from the start by assuring me my car would still be insured etc etc and when it came to driving again after the six months was up they were were super helpful in getting me back and making sure all documents and everything was up to date. Reviewed on: 22nd September 2022

Very patient and helpful

Delilah is very patient to explain to me how the change of address impact my policy. I made a bit confusion to her at the beginning but she’s still very nice to continue to help. Reviewed on: 20th September 2022

Just brilliant

By far the best company I've been with, quick to respond, app is very easy to use, considerate staff the lot. Reviewed on: 19th September 2022

Easy to use and reliable

Fantastic insurance service. Application and quote process is very easy to use. Mobile app is super easy to keep track of my documents and policy information. Reviewed on: 13th September 2022

Scam avoid this company

Cancelled my insurance days after taking it out saying they are keeping £75 as I have false information, wouldn’t tell me what until I had gone down the complaints procedure apparently I used a false name ‘miss kayleigh’ which is my name absolute scammers Reviewed on: 4th September 2022

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