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Marshmallow: Car insurance reviews

Name: Car insurance
Rating: 1.58 (359 reviews)

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1.58

Based on 359 reviews, last reviewed 26th Feb 2026

No new 5 star reviews

in the past 90 days

164% increase in 1 star reviews

in the past 90 days

17%

79%

Latest highest rating:

5

Outstanding support and excellent service I had a truly excellent experience with Marshmallow. The support team, especially Bloom, went above and beyond to help me review my renewal price and ... Read more Reviewed on: 10th December 2025

Latest lowest rating:

1

FCA-Regulated Insurer Ignoring Formal Cancellation This has been one of the most unacceptable customer service experiences I have ever encountered with a regulated insurer. I returned my vehicle to th... Read more Reviewed on: 26th February 2026

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About this product

Marshmallow provide car and van insurance policies.

With Marshmallow, you can choose from four levels of cover: lightest, essential, original and plus. You can add extras for additional costs including breakdown cover, legal protection, excess protection and Europe roaming.

Marshmallow car insurance reviews help you find out what it’s really like to be a customer. If you’ve used Marshmallow before, you can also leave a review and share your experience.

Marshmallow Car insurance reviews (359)

Review of the Marshmallow, Car insurance:

BEWARE! Avoid at all cost

BEWARE! This company is awful and tried to deny my claim and put me in tens of thousands of pounds in debt. It was only after the intervention of the financial ombudsman and over a year that my claim was successful. They thought it every step of the way and attempted to ruin me. Words cannot describe how grateful I am to the Financial Ombudsman Service for their help. Please if there's anything I do in this life that's good, I want it to be that I prevent at least one person from making the same mistake as me. Please do not use Marshmallow Insurance Limited! You can look up the decision against Marshmallow on the Financial Ombudsman's website. Reviewed on: 22nd October 2024

They stole my money

I applied for car insurance and it said all would go ahead in the next few days. They took my money and the next day they decided to decline my policy. They refuned me a 1/4 of the ammont I paid due to "me cancelling" which i didnt they stop it before it began. Customer service was awful, no one to call as a purely online based. 100% avoid this disgusting insurance company or should say scammers. Reviewed on: 25th July 2022

Terrible

Left me 3 without repair and do not have a phone number still do not have car repaired Reviewed on: 23rd July 2022

Scammers

Took last payment of the policy then returned it to me claiming i hadnt paid it and demand more money on top of it. absolute scam i will not be paying this. Stay away from this place. Also had an accident in December 2021 which has still not been resolved... Reviewed on: 22nd July 2022

Terrible experience with Marshamallow.

Not only are the agents incompetent,they're also incredi ly rude ,unhelpful and manipulative.Avoid this company at all costs because it will only add to the stress in times of difficulty. They do not respond to texts ,do not take phone calls.If they do respond to texts its only after a week by which time the weekend rolls around and we have now not got our car back after 6 weeks and still counting.And after that they tell us that insurance will not cover our claim.They work at a snails pace and reply to messages even slower.Its like responding to a pigeon carrying messages.They are not just apathetic and rude they simply do not care. Most terrible experience I have ever had in my life with any company ever. Reviewed on: 7th July 2022

Avoid at ALL costs!!!

I made a claim with Marshmallow 5 weeks ago as my car caught on fire due to a malfunction with the vehicle. Since then I have had little to no contact from them unless I have contacted them myself about my claim. They use third party companies for everything - who are absolutely shocking! You cannot speak to anyone via telephone and it is all online chat service which is horrendous. They requested photos of the damage of my vehicle to send to their third party repair company which I sent over straight away however, Marshmallow did not send my photos over until a week later and this was only done as I had contacted the repair company who had told me they had not received them! I have been 5 weeks without a car and am now on the brink of losing my job due to their lack of urgency and customer care. The repair company they use, Motor Repair Network, have no sense of urgency and Marshmallow will not chase them up and request you contact them directly yourself. I have my car manufacturer waiting on their report so they can carry out their own investigation. They are now hounding me for Marshmallow and their repair companies report as they cannot keep my car for a long period of time due to it being in the way at their garage. Despite me explaining this situation and the manufacturer contacting them themselves nothing has been done or progressed! I have submitted numerous formal complaints about how my claim has been handled however, have not heard back and I am still waiting for this claim to be resolved. They have caused me sleepless nights, tears and made an already stressful situation ten times worse.. AVOID AT ALL COSTS! Reviewed on: 28th June 2022

Manipulative

After an awful experience when my car was written off my a Marshamllow customer I wrote an honest review on Trust Pilot. This was then removed as Marshmallow lodged a claim with Trust Pilot for defamation. This says all you need to know - they would rather claim defamation for someone saying they are doing a bad job than try to resolve issues and take responsibility. Reviewed on: 7th June 2022

over 6 months and my claim isn't resolved

The company is an abomination. claim has been active since November 2021 and still they haven't been able to recover my car, no courtesy whatsoever. Reviewed on: 25th May 2022

I was ripped off

I had to cancel my policy as I had sold my car - they charged me a whopping £50 just to cancel my policy - they told me it was to cover their expenses for cancelling - what rubbish, there's no way it costs them that much. Reviewed on: 25th May 2022

Scam company!!! Avoid

Scam company it would seem Scam company it would seem. Took out policy and paid the £70 deposit and 3 days later said they cancelling policy due to us lying about who owned the vehicle??? Queried it as i dont know what they mean and got 'our descion is final' response. Now said it I'll have to pay a £75 cancellation fee and won't get a refund. Absolute scam. I will be taking them to ombudsman. Imagine what it would be like trying to make a claim with them. Glad I'm out before that ever happened. They will try anything not to pay Reviewed on: 24th May 2022

Very bad insurance company so far i came across. They are fraud.

Very bad insurance company so far i came across. They are fraud. first they will be very nice to you during buying policy then will not ask any document further they will ask document on your name else they willl cancel the policy.. they will not bother you for anything in the grace period. once you crossed the month. they will suddenly increased the insurance premium.. VERY UNPROFESSIONAL customer support.. They will treat you very badly once you purchased the policy. Reviewed on: 13th May 2022

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