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Marshmallow: Car insurance reviews

Name: Car insurance
Rating: 1.78 (350 reviews)

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1.61

Based on 350 reviews, last reviewed 6th Feb 2026

No new 5 star reviews

in the past 90 days

156% increase in 1 star reviews

in the past 90 days

17%

79%

Latest highest rating:

5

Outstanding support and excellent service I had a truly excellent experience with Marshmallow. The support team, especially Bloom, went above and beyond to help me review my renewal price and ... Read more Reviewed on: 10th December 2025

Latest lowest rating:

1

Rubbish and slow. Rubbish and slow. Lazy ppl and lots more. Avoid avoid avoid. 2 months wait ??!!!!! Reviewed on: 6th February 2026

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About this product

Marshmallow provide car and van insurance policies.

With Marshmallow, you can choose from four levels of cover: lightest, essential, original and plus. You can add extras for additional costs including breakdown cover, legal protection, excess protection and Europe roaming.

Marshmallow car insurance reviews help you find out what it’s really like to be a customer. If you’ve used Marshmallow before, you can also leave a review and share your experience.

Marshmallow Car insurance reviews (350)

Review of the Marshmallow, Car insurance:

Avoid Marshmallow Insurance

I had an absolutely dreadful experience with Marshmallow Insurance. After my car was damaged in an accident, I filed a claim expecting a straightforward process. Despite providing all the necessary documentation and evidence, my claim was denied without a valid reason. It felt like they were actively looking for any excuse to avoid paying out. To make matters worse, communication was a nightmare. I tried reaching out multiple times via phone and email, but my attempts were mostly ignored. When I finally got through to someone, they were unhelpful and dismissive. It was clear that resolving my issue was not a priority for them. One specific incident that stands out is when I was promised a call back from a claims manager within 48 hours. That call never came, and when I followed up, I was told that there was no record of my previous conversation. This level of incompetence and lack of accountability is unacceptable. Marshmallow Insurance seems to specialize in finding reasons to deny claims, even when they are clearly at fault. If you want to avoid losing your hard-earned money and dealing with a company that doesn't care about its customers, look elsewhere. Reviewed on: 18th February 2025

This company is a scam.

I had an accident on 23rd Nov 2024. Made a claim on the same day, today its 5th Jan 2025. and my car is still in my driveway in the same shape it was. It is an absolute joke trying to contact them, live chat, email, everything. Having transport is crucial to my line work and guess what, I lost my job and my only source income due to lack of responsibility of this joke of an insurance company. It's been six weeks and my car hasn't been collected, courtesy car not provided and I am STILL paying for a service they're not providing. When is my car getting picked up? When am I receiving a straight answer? Is there going to be a compensation for my loss of job and loss of earning caused by marshmallow? Additionally why was my contract changed "updated" on 5th Dec without my consent? Reviewed on: 6th January 2025

legitimate scammers.

legitimate scammers. Avoid at any cost. They are quoting me £440 cheaper online, however upon renewal they are charging me £2 more than existing price, with £25 admission fee. I have advised them with this info and they were not willing to help. Please note that I've worked with Marshmallow because of those online comparison websites, and they're telling me that they do not always keep the right info, if that is the case, are you insuring everyone with incorrect information on your database? Upon requesting cancelletion, they have told that there will be fee of £170 too avoid it. Imagine if you had an accident, is this the company going to help you out? I will certainly never ever work with them, even if they quote me the cheapest quote. Now i am working with another provider, who gives £1000 cheaper deal. so my lost here is £170 admission fee, £25 admission fee of renewal(god knows why and how they are charging me when i decide to not renew my contract) Reviewed on: 18th December 2024

Scam- be aware!

Scam- be aware! It is an awful organisation. I reported my accident claim on the day of my accident (23/11/2024); I have not heard from this organisation since, and now I have found out they did not even log it !!!!!! They provide their customers with a telephone number; however, if you call it, you CAN NOT get to speak to anyone; you are directed to "live chat". The "live chat" is absolutely useless; no one has the courtesy to answer the chat at a good time, and if you start a conversation, you speak to a computer!!!!!. What is the point, Marshmallow?! I have been trying to cancel my policy and get the refund payment for December 2024 because I haven't had my car since the end of November (accident). I do not believe you are a genuine insurance company, but more like a scam. RIDICISOLOUS! Reviewed on: 6th December 2024

I ve meet a very good customer service

I ve meet a very good customer service Reviewed on: 25th November 2024

AVOID, AVOID

AVOID - luckily i didnt have a claim...but there business model is clearly to start with sensible price and the ramp up on autorenewal price and make it really difficult to opt out.....you cannot speak to anyone...and chat function is awful....i don't know how companies can get away with this.....but one word of advice AVOID! Reviewed on: 23rd November 2024

AVOID AT ALL COST

I had to change my insurance as my previous one was canceled and their price was the lowest on GoCompare so stupidly I went for it. They asked me for proof of why my insurance was canceled and details and I sent everything within a day. They gave me 7 days to reply. They responded 4 days later. Canceled my insurance, gave me until midnight to find another insurer when they canceled at 18:20. No phone lines. No one responded on chat. No communication . 130£ cancelation fee. And they accused me of fraud when I sent them all the necessary documents and completed the information fairly. They are scammers avoid them Reviewed on: 19th November 2024

They have proceeded with a renewal of my policy with...

They have proceeded with a renewal of my policy without my consent. I have contacted them on the first day of the renewal, after they took £98 of my account, even though I have never accepted the renewal. Instead of cancelling with today's date, as asked they have cancelled with tomorrow's date (they will charge me with cover for one day) and charge me admin fee for cancelling (even though technically I am in the cooling off period and I have never accepted the renewal). They told me it is my fault for the renewal going ahead, because I should have cancelled it on the app. Și ce when I have to instruct I do jot want a renewal, instead of accepting a renewal? They have cancelled but have not confirmed any refund, but they were sure to tell.me that they can charge me with up to £129 for cancelling, cooling period or not, because I did not cancel on the app and the they went ahead with a renewal. Reviewed on: 17th November 2024

Great help always look out for there customers

Great help always look out for there customers Reviewed on: 11th November 2024

This is the worse experience I ever had with an insu...

This is the worse experience I ever had with an insurance company I have been driving for 11 years in 3 different countries, and yet this is the worse experience ever , they asked for unreasonable requests and they didn't accept NCD proof from another insurance company in UK and then they raised my insurance by 60% , and they charged me 128 pound to cancel the policy, which makes a total of 350 pound payments for 1 month of insurance. They manipulate thier way with a very cheap tactics . Reviewed on: 8th November 2024

Hey, don't even think about taking their insurance.

Hey, don't even think about taking their insurance. It might be cheaper, but trust me, it's not worth it. I had two years of no-claims discount with them, and when I made my first claim in the third year, they didn't respond for four weeks! They kept moving me from one team to another, and there were days when they didn't reply at all. And my claim was a no-fault claim meaning hit and run my parked car, but they still haven't assigned a recovery team to find the third party. If you're looking for an insurance company to protect your vehicle or to get your money, this is not the one and they don't have a call option, you can only chat with them, and sometimes they won't respond for days. They will force you give up your claim , they even closed my closed claim and said it was by accident and reopened it Thats my experience so far Reviewed on: 5th November 2024

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