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Marshmallow: Car insurance reviews

Name: Car insurance
Rating: 1.77 (354 reviews)

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1.59

Based on 354 reviews, last reviewed 11th Feb 2026

No new 5 star reviews

in the past 90 days

238% increase in 1 star reviews

in the past 90 days

17%

79%

Latest highest rating:

5

Outstanding support and excellent service I had a truly excellent experience with Marshmallow. The support team, especially Bloom, went above and beyond to help me review my renewal price and ... Read more Reviewed on: 10th December 2025

Latest lowest rating:

1

Avoid avoid avoid More to follow.. all said and done this company will only eat you alive. The online service they offer is horrendous. No care at all. Their recoveries... Read more Reviewed on: 11th February 2026

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About this product

Marshmallow provide car and van insurance policies.

With Marshmallow, you can choose from four levels of cover: lightest, essential, original and plus. You can add extras for additional costs including breakdown cover, legal protection, excess protection and Europe roaming.

Marshmallow car insurance reviews help you find out what it’s really like to be a customer. If you’ve used Marshmallow before, you can also leave a review and share your experience.

Marshmallow Car insurance reviews (354)

Review of the Marshmallow, Car insurance:

This company is a scam.

I had an accident on 23rd Nov 2024. Made a claim on the same day, today its 5th Jan 2025. and my car is still in my driveway in the same shape it was. It is an absolute joke trying to contact them, live chat, email, everything. Having transport is crucial to my line work and guess what, I lost my job and my only source income due to lack of responsibility of this joke of an insurance company. It's been six weeks and my car hasn't been collected, courtesy car not provided and I am STILL paying for a service they're not providing. When is my car getting picked up? When am I receiving a straight answer? Is there going to be a compensation for my loss of job and loss of earning caused by marshmallow? Additionally why was my contract changed "updated" on 5th Dec without my consent? Reviewed on: 6th January 2025

They have proceeded with a renewal of my policy with...

They have proceeded with a renewal of my policy without my consent. I have contacted them on the first day of the renewal, after they took £98 of my account, even though I have never accepted the renewal. Instead of cancelling with today's date, as asked they have cancelled with tomorrow's date (they will charge me with cover for one day) and charge me admin fee for cancelling (even though technically I am in the cooling off period and I have never accepted the renewal). They told me it is my fault for the renewal going ahead, because I should have cancelled it on the app. Și ce when I have to instruct I do jot want a renewal, instead of accepting a renewal? They have cancelled but have not confirmed any refund, but they were sure to tell.me that they can charge me with up to £129 for cancelling, cooling period or not, because I did not cancel on the app and the they went ahead with a renewal. Reviewed on: 17th November 2024

Great help always look out for there customers

Great help always look out for there customers Reviewed on: 11th November 2024

This is the worse experience I ever had with an insu...

This is the worse experience I ever had with an insurance company I have been driving for 11 years in 3 different countries, and yet this is the worse experience ever , they asked for unreasonable requests and they didn't accept NCD proof from another insurance company in UK and then they raised my insurance by 60% , and they charged me 128 pound to cancel the policy, which makes a total of 350 pound payments for 1 month of insurance. They manipulate thier way with a very cheap tactics . Reviewed on: 8th November 2024

Hey, don't even think about taking their insurance.

Hey, don't even think about taking their insurance. It might be cheaper, but trust me, it's not worth it. I had two years of no-claims discount with them, and when I made my first claim in the third year, they didn't respond for four weeks! They kept moving me from one team to another, and there were days when they didn't reply at all. And my claim was a no-fault claim meaning hit and run my parked car, but they still haven't assigned a recovery team to find the third party. If you're looking for an insurance company to protect your vehicle or to get your money, this is not the one and they don't have a call option, you can only chat with them, and sometimes they won't respond for days. They will force you give up your claim , they even closed my closed claim and said it was by accident and reopened it Thats my experience so far Reviewed on: 5th November 2024

After getting the insurance, they will ask all the d...

After getting the insurance, they will ask all the documents and then cancel it saying we have provided wrong information and then cancel it and make us feel as if we are fraudulent. Insane this is. Will not recommend it to any one. Reviewed on: 28th October 2024

BEWARE! Avoid at all cost

BEWARE! This company is awful and tried to deny my claim and put me in tens of thousands of pounds in debt. It was only after the intervention of the financial ombudsman and over a year that my claim was successful. They thought it every step of the way and attempted to ruin me. Words cannot describe how grateful I am to the Financial Ombudsman Service for their help. Please if there's anything I do in this life that's good, I want it to be that I prevent at least one person from making the same mistake as me. Please do not use Marshmallow Insurance Limited! You can look up the decision against Marshmallow on the Financial Ombudsman's website. Reviewed on: 22nd October 2024

Useless, scam artists

Took the initial payment, then started asking for ID verification - fair enough, I tried uploading it, that didn't work, contacting them proved useless. Few days later I received a message telling me the ID verification failed and my policy has been cancelled, so I had to get a policy with a different provider - which cost me extra £40 per month due to urgency. Finally, just got an email from them telling me that as far as they can see, the policy is still active, which is of no use to me now, since I already took out insurance with another company. Why did they take my money if they haven't completed the checks yet? As always, when something is my problem, it's my problem, when it's their problem, it becomes OUR problem. Reviewed on: 19th October 2024

I met an accident and raised a non fault claim by su...

I met an accident and raised a non fault claim by submitting all evidences. It’s a chain accident where a Ford transit vehicle hit one car while waiting for a signal in a 30 limit speed road junction. 3 cars affected in the chain. The Ford driver accepted his fault on record and remaining all drivers got their claims successfully, unfortunately Marshmallow is still dealing with their solicitors. No updates to me and in the app, when I contact marshmallow customer service by chat they just saying that contact Winn Solicitors. Soo bad service I ever faced. Please never take this insurence again. Now it’s been 1 month 15 days since I met this accident Reviewed on: 15th October 2024

Avoid this instance company

A year ago, a friend of mine took out a car insurance policy. As she didn't have any money on her card, she asked me I paid for it. Ten months later her car broke down and she didn't use it. Two months later, my account was charged for the insurance. The amount was much higher than last year. I applied to Marshmallow with a request to return the money and cancel the insurance, as the car is not running and I am not the owner of the car. As a result, they spent the whole day writing all sorts of excuses and told me to find out with the owner of the car. I contacted my friend and she said that she did not order insurance, but the insurance company decided to take money from my card and much more than last year. Why did the price of insurance go up? There were no insurance claims for a year. Anyway, I got some of my money back with difficulty. I spent a lot of time and nerves to get my money back. They refunded me less as they felt I should incur at least administrative costs. The worst company. I would not advise anyone and will avoid it myself. Reviewed on: 3rd October 2024

Marshmallow, to deal with it worse than the accident

I had a car accident on in August 2024. It has been a month, there is no conclusion. They told us responsible to pay over GBP 400/per month in a AA garage while there is no liability confirmed. It means while wait for them I have to pay the garage fee, and I don't know how long I need to wait. No real progress/update sharing, though I chased many times. Other reviews say: they don't really provide courtesy car, and fix your car properly, though it is comprehensive cover. Reviewed on: 2nd October 2024

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