MBNA Reviews

  Ratings based on 136 reviews       Last review 2 weeks ago    

MBNA are a leading credit card provider. Smart Money People is the place for MBNA reviews. Read and write reviews to help increase trust and transparency in Financial Services.

Overall Rating

Great

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5

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54% of feedback is Product related

Customer profile

Top Age Profile: 25-34

Top Channel Preference: Online

MBNA Products 136

Credit Card

Non accomadating

not impressed. It appears that covid provides a reason for them to restrict the option of a lower interest rate to long term customers/

Reviewed on 1st June 2021
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Emily S
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Credit Card

problem problem....

Cannot connect to their web site, they chage my Id... Why ? So calling them calling them again, then the next day it don't work, so calling again...

Reviewed on 27th May 2021
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kadaboom
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Credit Card

MBNA is a Terrible company

MBNA is a terrible credit card company in Canada. Worst customer service. Arrogant and deceitful. Known to reduce credit limits without any warning or reason even with stellar credit. MBNA / TD executive complaint office hide and justify their actions... Read more

MBNA is a terrible credit card company in Canada. Worst customer service. Arrogant and deceitful. Known to reduce credit limits without any warning or reason even with stellar credit. MBNA / TD executive complaint office hide and justify their actions with lies. GreadyRates, MoneySense, Ratehub and others like getting their big cut to sell MBNA / TD products. Thank before you hitting that apply button for these cards.

Reviewed on 15th April 2021
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Lem
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Credit Card

Very impressed

Really impressed with the customer service I have received

Reviewed on 20th February 2021
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Katerin
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Credit Card

Bad service and misleading offers

Really bad experience with setting it up in the first place. Took a card with balance transfer and cash transfer 0% offers. The cash transfer was 12 months free. Over the course of 12 months more than paid that balance, but they'd assigned every... Read more

Really bad experience with setting it up in the first place. Took a card with balance transfer and cash transfer 0% offers. The cash transfer was 12 months free. Over the course of 12 months more than paid that balance, but they'd assigned every payment to the debt with the longer interest free period. Terrible customer service and far from treating customers fairly.

Reviewed on 13th February 2021
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Paul
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Credit Card

Intrest free purchase card is a tral

Please don't take MBNA intrest free purchase credit card, it is a trap. All other major bank offers intrest free period for the entire duration of the offer, whereas this creepy card offer intrest free purchase only first 69 days... I lost around... Read more

Please don't take MBNA intrest free purchase credit card, it is a trap. All other major bank offers intrest free period for the entire duration of the offer, whereas this creepy card offer intrest free purchase only first 69 days... I lost around £300 only on intrest. Will never recommend thus bank to anyone. Experian and moneysupermarket should recommend this as the least preferred option.

Reviewed on 25th January 2021
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Prasoon
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Credit Card

Insulting

Clear credit history until a problem occured with my direct debit as lockdown began . I wasn't aware of this until I checked my credit file and it showed missed payments . I had been paying extra amounts and wasn't aware my direct debit had aborted .... Read more

Clear credit history until a problem occured with my direct debit as lockdown began . I wasn't aware of this until I checked my credit file and it showed missed payments . I had been paying extra amounts and wasn't aware my direct debit had aborted . No sympathy or understanding and no genuine communication . Issues with internal messaging systems . System refreshed by call handler then suddenly I started to recieve communication . I even recieved a letter ! As a nurse working through lock down it has left me in a very difficult financial situation . No resolve with this company so I have had to escalate complaint .
Not worth borrowing from the card considering the damage that's been cause based on a small monthly payment .

Reviewed on 5th October 2020
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Sas Rea
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Credit Card

Terrible customer service!

Beware of terrible customer... Read more

Beware of terrible customer services
Beware! Shocking customer service. Been on the phone for 1hour 40 mins passed between 3 members of staff! Cant take my payment tried 3 times and left on hold for way too long. When passed to customer services told they are sorting out their problem told to hold for a couple of minutes then left waiting for a further 30 mins when the next advisor picks up the call knows nothing about my case. The worst customer services I have experienced. Typical of the Royal bank of Scotland. Same terrible service as Natwest bank, no surprises they are the same company. Will send me a txt within 5 working days to look at my complaint!! Shocking!

Reviewed on 20th July 2020
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Mat Kksc
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Credit Card

Trustworthy and fair

I've been really impressed with MBNA. Fair interest rates, good deals, and easy to see balance and pay online!

Reviewed on 12th July 2020
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Jess
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5 Credit Card

MBNA

Consistently good service and rates

Reviewed on 12th July 2020
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James Silcock
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5 Credit Card

Easy and helpful

Easy website to use, reliable service when things go wrong

Reviewed on 11th July 2020
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Sandy Gough
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Credit Card

Fair pricing and easy to use app

Always found it easy to use my credit card and it gives me peace of mind to have. The app and service online are easy to make sense off.

Reviewed on 26th June 2020
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Amy
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Credit Card

Recommended

Was able to quick and easily pay off my overdraft with this 0% interest card

Reviewed on 15th June 2020
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Amelia Scoon
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Credit Card

Good honest company

I've been with Anna for years they are very good never had any trouble

Reviewed on 11th June 2020
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Jackie Little
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Credit Card

Started so well but ending so badly...

Great card in terms of free balance transfer. Got my text to saying 0% coming to an end as 21/06/20. Still owed £2300 so wanted to clear it ASAP. That same day I paid £300, then a week later another £150. Went to pay £500 again today but they REFUSE to... Read more

Great card in terms of free balance transfer. Got my text to saying 0% coming to an end as 21/06/20. Still owed £2300 so wanted to clear it ASAP. That same day I paid £300, then a week later another £150. Went to pay £500 again today but they REFUSE to accept my money as i've made two payments this month. They are literally NOT LETTING ME clear my debt and clearly want the interest period to start. Contacted the ombudsman

Reviewed on 5th June 2020
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Mark
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Credit Card

Good decent credit card provider.

MBNA is always top of my list of providers to choose for a credit card. They offer frequent zero % Apr offers for existing customers, and even better offers for new customers. The online account does everything you need, my only gripe is not being... Read more

MBNA is always top of my list of providers to choose for a credit card. They offer frequent zero % Apr offers for existing customers, and even better offers for new customers. The online account does everything you need, my only gripe is not being able to allocate payments to specific plans online. If ever I've had to speak to them they have been helpful, and proactive. All in all, I would recommend an MBNA credit card.

Reviewed on 27th April 2020
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Kevin Skinner
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Credit Card

A horrible card that was once great

Was a fantastic card in the past, now being acquired by Lloyds group the service became horrible and they changed the terms and conditions regularly to confuse you and get the most out of you. If you raise a complaint you will be put on hold for an... Read more

Was a fantastic card in the past, now being acquired by Lloyds group the service became horrible and they changed the terms and conditions regularly to confuse you and get the most out of you. If you raise a complaint you will be put on hold for an hour then go through a complicated formal complaint process.
I cancelled the card after being a client for 15 years.
Not recommended any more, and I'll make sure to cancel all their cards very soon.

Reviewed on 26th February 2020
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Tamer
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Credit Card

Nothing seems to be a problem with MBNA

Fantastic customer service and really easy to get along with.

Reviewed on 19th January 2020
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Vivienne Vog
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Credit Card

COULD IT GET WORSE?

Before Lloyds Bank took over MBNA the level of service was excellent. Since Lloyds Bank took over MBNA the level of service has been atrocious. It took 5 months to sort out a problem that they created.

Reviewed on 21st November 2019
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Howard Sleight
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Credit Card

Best credit card for going abroad

I have used my MBNA credit card while in Spain. You get free cash withdrawal as long as you clear your balance straight away also you get the current exchange rate. For credit card spending you have 30 days interest free before you need to clear the... Read more

I have used my MBNA credit card while in Spain. You get free cash withdrawal as long as you clear your balance straight away also you get the current exchange rate. For credit card spending you have 30 days interest free before you need to clear the balance. With both cash withdrawals and shopping if you don’t pay within the interest free period its 7.5% Brilliant card. Happy holidays.

Reviewed on 7th November 2019
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Angela Cripps
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