I rang customer service to report a scam that I had endured and because the company exists they couldn’t help what happened was I did... I rang customer service to report a scam that I had endured and because the company exists they couldn’t help what happened was I did a survey on social media with a major retailer and to make a payment it redirected me to another payment site make a payment for p+p instead a different company took the money and I had no email or confirmation what I had signed up for I was expecting a physical product instead they are charging me for a service and Mbna dispute system doesn’t even cover the problem I have They were not helpful at all!!!!!!!!!!! Read more Read less

MBNA actually care about the person at the end of the line. They are easy to deal with and genuine

Excellent credit free period. Very helpful if planning a big buy such as redecoration or renovation.

MBNA website is easy to use, make payments and check statements and charges. If you ever need to call them, their staff are always friendly and professional

I looked to transfer a credit card balance to a no interest card. MBNA made it so simple & had 31 months interest free. I couldn’t recommend them highly enough

Bought a new phone and. It was a totally traumatic experience to get it all log on it took me a week and many phone... Bought a new phone and. It was a totally traumatic experience to get it all log on it took me a week and many phone calls to get it sorted. Wot is the matter with these people! Read more Read less

The rates are good however the app could be designed a little better

I have been a customer of MBNA for twenty odd years and I would say they have been really good but I am shocked by... I have been a customer of MBNA for twenty odd years and I would say they have been really good but I am shocked by my recent experiences. Every month I use the card and pay off the balance so I pay no interest. Last month I decided to use it for a money transfer of £5000 plus a fee of £250. When I got my bill through it said I had the money transfer for 0% so I paid off the balance leaving £5000. My next statement said I owed interest … I rang them up and they said that because I have used the money transfer offer I now pay interest on all my purchases as soon as I pay for anything. I just don’t get it. I have now lost my grace period you usually have before you accumulate interest. I have complained and they don’t seem to understand my confusion… there is no mention of this anywhere on their app. They are saying that they will cancel my interest for the next two months if I don’t escalate my complaint - I am ringing them up again today to try to understand if I pay off everything apart from the £5000 and don’t use it for purchases during this promotional time will I still have to pay interest! If so what was the point of doing this money transfer. I am afraid once this is sorted out I am leaving MBNA and I am contacting ASA because this is completely false advertising with no transparency. Read more Read less

Gave me a credit line of £4900, and then cancelled after an year citing that i haven't used the card. Rang them to explain that... Gave me a credit line of £4900, and then cancelled after an year citing that i haven't used the card. Rang them to explain that i was abroad, so couldn't use the card . But they closed the account themselves, and the lady on call was really really rude. Read more Read less