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MBNA Reviews

Ratings based on 98 reviews Last review 1 month ago
4.10 / 5Great overall rating

MBNA are a leading credit card provider. Smart Money People is the place for MBNA reviews. Read and write reviews to help increase trust and transparency in Financial Services.

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Your MBNA Reviews (98)

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9th July 2018

VERY BAD CUSTOMER SERVICE AND LOYALTY

I have used these credit cards for most of my adult life ad my only credit cards and usually spend alot. Have nit had to call them in the past as I use my card and pay the bill via direct debit with no issues. One time I have an issue with an...

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I have used these credit cards for most of my adult life ad my only credit cards and usually spend alot. Have nit had to call them in the past as I use my card and pay the bill via direct debit with no issues. One time I have an issue with an accidental fee and they are umable to help whatsoever. They charge ridiculous fees and have no loyalty back for their loyal customers. There are much better credit card companies out there. Suggest no-one uses them!

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7th June 2018

Handy way to keep air miles active

MBNA issued an AMEX card with a healthy credit limit. As I have always paid the full amount by direct debit I can not comment on how they handle late payments etc. I get the odd security check when buying high value items but I have never had a...

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MBNA issued an AMEX card with a healthy credit limit. As I have always paid the full amount by direct debit I can not comment on how they handle late payments etc. I get the odd security check when buying high value items but I have never had a purchase declined once the questions are answered correctly.
It is a shame the have recently pulled out of the Virgin Atlantic air miles scheme.

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8th February 2018

Friendly, efficient and helpful

The communication with MBNA is excellent from all perspectives: their app is easy to use and straightforward, they regularly contact me with updates to do with my card (direct debit set-up, monthly statements etc) and the staff at the end of the phone...

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The communication with MBNA is excellent from all perspectives: their app is easy to use and straightforward, they regularly contact me with updates to do with my card (direct debit set-up, monthly statements etc) and the staff at the end of the phone are really great - they do what they need to do!

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5th February 2018

Worst decision money wise in a long time

As a velocity member I received regular offers for Virgin Money Velocity Credit Cards & figured, well I am halfway to an overseas flight due to points earned through work travel - why not use the V Money card for regular expenses & pay it down each...

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As a velocity member I received regular offers for Virgin Money Velocity Credit Cards & figured, well I am halfway to an overseas flight due to points earned through work travel - why not use the V Money card for regular expenses & pay it down each month. I hadn't factored in $70 per month card assure, the regular card-holding fee, the difficulty accessing my online account or the non-response to calls, callback requests and e-mails reporting fraudulent activity - the key reason for paying card assure max fees was to protect against exactly that scenario. In the end my velocity points equated to about $90 from $9000 racked up and mostly paid down over a year. Never again will I be fooled by the false promise of points towards flights in exchange for the highest credit interest rate in Australia and the most abysmal customer 'service' I have ever had the misfortune of encountering.

Still waiting for my annual flight credit of a measly $129 too. Oh, and if you can send hard copies of closing balance now overdue, why did you not do so before it was overdue.

Do not risk credit with these usurpers.