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MCE Insurance (inactive company): Motorbike (discontinued) reviews

Name: Motorbike (discontinued)
Rating: 1.42 (74 reviews)

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1.35

Based on 74 reviews, last reviewed 13th Jan 2024

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

4 star

89%

Latest highest rating:

5

Bike insurance Good customer service and easy to use Reviewed on: 30th August 2023

Latest lowest rating:

1

Good riddance to these lowlife Worst company ever. Now in the toilet where it belongs. Hope their leadership team can never be allowed backin to the industry. Reviewed on: 13th January 2024

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MCE Insurance (inactive company) Motorbike (discontinued) reviews (74)

Review of the MCE Insurance (inactive company), Motorbike (discontinued):

Really disappointing service.

What an absolute nightmare three hours… What an absolute nightmare three hours of my life I just spent trying to get reinsured by MCE. I was passed from pillar to post and asked to make phone call after phone call and then go online to apply for insurance as a new customer even though I am a returning customer. The story goes on…. So I was initially told I wouldn’t be insured by MCE so I decided to get insurance with a different company. MCE then decided that they could in fact insure me, and sent me email after email over a one month period. Quoting me prices as low as £220 to insure me on my bike. They the called me again last Friday 10th of December and said they would insure me for £296. I said that I had already insured myself with another company as MCE had previously told me the could no longer insure me. They told me to cancel my insurance and come back to them. They also told me they would hold the price of £296. They didn’t!!! On Monday 13th I proceeded to cancel with my other insurance company and had to pay a cancellation fee of £30. I then called MCE and they said they could hold the initial quote of £296 and I now had to pay £433 as the work on a day to day market rate. They then said it might be cheaper if I filled out a completely new insurance quote on their website. This took the best part of half an hour and at the end of this process I still had to call MCE and give them a reference number. When I gave them the reference number they said it didn’t work and I had to do another quote with them on the phone I spent about 2 1/2 hours of my morning doing this at this stage. I then had to endure another 25 minute phone call for a quote and registration with them for insurance. When I finally got to the end of the application (3rd one of the day) they charged me £499 instead of the previously quoted £433. As I gave them my bank details they processed the payment and instead of £499 coming out of my bank account £519 came out of my bank account. I saw this as it came up on my telephone banking app as a notification on my phone, I then asked the person on the phone from MCE why I was charged an extra £20 and he said because I had added extra breakdown cover to my quote. I had added the breakdown cover before I even gave him my banking details, so I’m shocked that he added the £20 fee on top. All in all I felt like I was being offered something very different to what I actually came away with. I ended up paying almost £300 more than I had originally been quoted and the customer service was woeful at best Reviewed on: 14th December 2021

Steer Clear

Useless money grabbing inflexible and one star is too good for them Reviewed on: 11th August 2022

Flexable Cancellation fees!

Canceled a policy after just 3 months and guess what...No Refund due! £150 stolen for just 3 months cover.... Company policy is to give No One any Refund's no mater what's been paid or how many months are left to run. I'd avoid this company at all cost's.... Reviewed on: 22nd July 2022

Absolutely Disgusting

Got a bike policy 5 months ago and paid in full after company went into administration. Sold the bike and they told me I’m entitled to £5 out of £395 after 5 months. Charged £90 admin fee! Absolutely disgraceful company. Be aware! Reviewed on: 2nd July 2022

Would give less stars if possible

This company are awful and will charge an admin fee even if the fault is there own as they know they can cancel your policy if you do not comply. DO NOT USE THEM AVOID AVOID AVOID Reviewed on: 4th April 2022

Well

This company cancelled my insurance on 31/1/22, i asked and asked for my NCD so i could get insurance sorted, WELL WELL WELL they sent it to me 2 MONTHS after! What good is that? They knew this was happening so could have set up emails in advance to send out, but no, at least i didn't lose my 9 years +, but I'll never use them again! Insure with these people at your own risk.......... Reviewed on: 30th March 2022

Don't buy this insurance

They stole my money. Costumers service run by idiots Reviewed on: 29th March 2022

On a par with P&O

EVERYTHING designed to get as much out of the customer without a care for them! AVOID!!! Only 1 star as 0 stars not available Reviewed on: 26th March 2022

Avoid MCE at all costs

MCE might look like a great deal as their prices are low, however, when it comes to making a claim they will do anything and everything to get out of it. PLEASE do your research on this company before taking out a policy. Go and have a look at the Facebook pages and read the other reviews. Insurance is something we hope we'll never need, but in my experience, MCE are not a company that you want to deal with in your moment of need. They recently went into administration but are still trading. DO YOUR RESEARCH. Reviewed on: 23rd March 2022

MCE insurance rip off

Phoned to cancel my insurance today, Paid £226 last month for insurance, cancelled today a month later, how much do I get back £45!! Absolute rip off this company is!! Reviewed on: 9th March 2022

MCE takes customer service to a new, low level

When the motorbike insurer MCE used went bust, we were not able to contact them to find out what was going on. It was simply impossible - I waited twice for over an hour. Don't expect customer service from them! Reviewed on: 2nd March 2022

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