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Melton Building Society: Independent Mortgage Advice reviews

Name: Independent Mortgage Advice
Rating: 4.85 (152 reviews)

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4.85

Based on 152 reviews, last reviewed 16th Mar 2026

20% increase in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

93%

3 star

Latest highest rating:

5

Angela was extremely proactive, responsive, informat... Angela was extremely proactive, responsive, informative, and personable, and made a stressful process pain free! Highly recommend! Reviewed on: 16th March 2026

Latest lowest rating:

1

Uncaring and unhelpful Building Society I have my Mortgage with Melton Building Society. Recently my Wife has been diagnosed with early Dementia, she has lost her job and now left the family... Read more Reviewed on: 26th November 2025

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Melton Building Society Independent Mortgage Advice reviews (152)

Outstanding service

Angela has been amazing with keeping us informed and explaining the process to us. This is the second time we have used her and will be returning again when our mortage is up for renewal Reviewed on: 24th May 2023

Reply from Melton Building Society This is great to hear, thank you! Response date: 2nd June 2023

Best mortgage service we have ever had

Angela, has helped us massively with our mortgage and home insurance ect. She’s been great with keeping us up to date with the solicitors, and has made everything so much easier to understand- thank you for helping us secure our mortgage! We would highly recommend. Reviewed on: 17th May 2023

Reply from Melton Building Society Thanks for the feedback Jordan, we will make sure this is passed on to Angela :) Response date: 19th May 2023

Informative

Angela was a new broker who was referred to us by our current lender. She was informative, responded quickly to any emails/queries. She was accessible and always available to take our calls and explain anything that was not clear. She made the remortgage process so seamless. Reviewed on: 16th May 2023

Reply from Melton Building Society Thanks for the feedback Karen. We will pass this on to Angela :) Response date: 19th May 2023

Great thanks

Laura Burrows has provided excellent service. Has been conscientious and kind and kept working at it despite some difficulties. Thank you Reviewed on: 10th May 2023

Reply from Melton Building Society Brilliant feedback - thanks Thomas! Response date: 11th May 2023

Exceptional service prompt accurate and super helpful

I did leave my re- mortgage until the very last moment. Angela came back to me promptly with great options and jumped onto this straight away, no nonsense, super efficiently and always on hand. She managed the whole process to perfection and came across very committed and performed above expectations. Reviewed on: 9th May 2023

Reply from Melton Building Society Delighted to hear this, thanks Kellie! Response date: 10th May 2023

Happy Bunny's

Starting at our age the thought of getting a mortgage was daunting. But with Laura's help and professionalism the whole process was made easy and hassle free. We would highly recommend her services to anyone. Reviewed on: 5th May 2023

Reply from Melton Building Society Great feedback, thanks Angela! Response date: 9th May 2023

Really helpful and responsive

Laura helped me through the process and was patient with all my queries. Reviewed on: 19th April 2023

Reply from Melton Building Society Delighted to hear this, thanks Kate. Response date: 24th April 2023

Fab Service

Laura has been so helpful and answered all of our questions. Couldn't recommend enough! Reviewed on: 17th April 2023

Reply from Melton Building Society Thanks Charlotte. Response date: 18th April 2023

Mr & Mrs Berti

Angela was great finding a very specific mortgage that we needed and was always keeping us up to date on the process. Reviewed on: 4th April 2023

Reply from Melton Building Society This is great to hear! Response date: 18th April 2023

Positive review

I had a really positive experience with Laura, she worked with me for a long time to get the right mortgage for me. She was really helpful and supportive throughout. Reviewed on: 28th March 2023

Reply from Melton Building Society Thanks Jade, this is great to hear. Response date: 29th March 2023

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