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Melton Building Society: Independent Mortgage Advice reviews

Name: Independent Mortgage Advice
Rating: 4.9 (147 reviews)

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4.87

Based on 147 reviews, last reviewed 25th Jan 2026

17% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

93%

3 star

Latest highest rating:

5

Highly recommended Outstanding service. Our case wasn't straightforward and Laura was thorough and extremely helpful throughout the process. In a world where good custom... Read more Reviewed on: 25th January 2026

Latest lowest rating:

1

Uncaring and unhelpful Building Society I have my Mortgage with Melton Building Society. Recently my Wife has been diagnosed with early Dementia, she has lost her job and now left the family... Read more Reviewed on: 26th November 2025

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Melton Building Society Independent Mortgage Advice reviews (147)

Happy Bunny's

Starting at our age the thought of getting a mortgage was daunting. But with Laura's help and professionalism the whole process was made easy and hassle free. We would highly recommend her services to anyone. Reviewed on: 5th May 2023

Reply from Melton Building Society Great feedback, thanks Angela! Response date: 9th May 2023

Really helpful and responsive

Laura helped me through the process and was patient with all my queries. Reviewed on: 19th April 2023

Reply from Melton Building Society Delighted to hear this, thanks Kate. Response date: 24th April 2023

Fab Service

Laura has been so helpful and answered all of our questions. Couldn't recommend enough! Reviewed on: 17th April 2023

Reply from Melton Building Society Thanks Charlotte. Response date: 18th April 2023

Mr & Mrs Berti

Angela was great finding a very specific mortgage that we needed and was always keeping us up to date on the process. Reviewed on: 4th April 2023

Reply from Melton Building Society This is great to hear! Response date: 18th April 2023

Positive review

I had a really positive experience with Laura, she worked with me for a long time to get the right mortgage for me. She was really helpful and supportive throughout. Reviewed on: 28th March 2023

Reply from Melton Building Society Thanks Jade, this is great to hear. Response date: 29th March 2023

Fantastic support

Laura has been brilliant helping us, She had found us an brilliant deal, Helped an kept us up to date step by step, Nothing was to much, massive Thankyou for helping us Reviewed on: 1st March 2023

Reply from Melton Building Society This is great to hear, thanks kath! Response date: 29th March 2023

Excellent Customer Experience, with knowledgeable Colleagues who can support through process

Moving house and seeking a mortgage at what is a more challenging time to obtain best rate. Gemma was able to search and provide best deal for us. Supported through the process as documents were required etc. provide expertise and comfort throughout process. Would recommend. Reviewed on: 8th February 2023

Reply from Melton Building Society This is great feedback, thank you Gill! Response date: 9th February 2023

Personal experience and sought to ensure the best decision.

Felt v much that Gemma invested a great deal of time in 'us' and maintained a 'weather-eye', incl gaining an understanding of what is important to us financially/ mortgage-wise owing to our family set-up and working circumstances. Reviewed on: 5th February 2023

Reply from Melton Building Society We are delighted to hear this. Thanks Alex! Response date: 9th February 2023

Thank you Laura!

Laura has been excellent from the start, we hit a few stumbling blocks along the way to getting an offer. Laura was always informative, helpful and professional. We can’t recommend her enough, thank you so much for staying positive and helping us see this through. Reviewed on: 25th January 2023

Reply from Melton Building Society This is great to hear, thank you! Response date: 2nd February 2023

Helpful and well-informed

Gemma was very helpful throughout the entire process. As a first time buyer i found the experience daunting, but she helped break down each stage and made the steps to purchase more manageable and easier to understand. Reviewed on: 8th January 2023

Reply from Melton Building Society We are delighted we could help, thank you! Response date: 9th January 2023

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