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Melton Building Society: Independent Mortgage Advice reviews

Name: Independent Mortgage Advice
Rating: 4.85 (151 reviews)

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4.85

Based on 151 reviews, last reviewed 10th Mar 2026

No new 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

93%

3 star

Latest highest rating:

4

Great customer service Laura kept us informed and wo... Great customer service Laura kept us informed and worked hard to get our case progressing despite many external challenges. The process was clear the... Read more Reviewed on: 10th March 2026

Latest lowest rating:

1

Uncaring and unhelpful Building Society I have my Mortgage with Melton Building Society. Recently my Wife has been diagnosed with early Dementia, she has lost her job and now left the family... Read more Reviewed on: 26th November 2025

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Melton Building Society Independent Mortgage Advice reviews (151)

Angela Review

Ángela was extremely helpful during this entire time. She was extremely professional and thorough with her work and provided me with the best offers. Reviewed on: 30th October 2025

Reply from Melton Building Society Great to hear, thanks Peter! Response date: 31st October 2025

Fantastic service!

We had used a highly regarded wealth management company to search for a Buy to let mortgage to release equity against the property to fund a gifted deposit fir my daughter. She in turn requied a first time buyer mortgage with her partner. We were dissatisfied with the wealth management companies proposals from aspects of interest rates and loan values thzt didn't meet the value of a property my daughter hzd agreed to purchase.I appraached Laura Burrows with our challenges. In two stages Laura found exactly what we were looking for, an increased sum for both ourselves and my daughter and partner at a muchimproved % rate such that we met all criteria and were able to appoint solicitors to proceed with the purchase. We were in danger of losing the property due to delays with the previous wealth management company.. We can't speak highly enough of Laura, her communication, tenacity and hard work (sometimes out of hours or when on annual leave) were without doubt the reason the purchase was enabled. Laura removed all the stress, We can't thank her enough. Reviewed on: 27th October 2025

Reply from Melton Building Society Fantastic to hear, thanks Martin. Response date: 28th October 2025

MMS review

Our broker at MMS supported us through 2 different mortgage applications. Despite some unusual circumstances they were able to sort the product we wanted. I would like to thank them for pursuing the lender / complaining when we ran into issues regarding our application & solicitors. This commitment to complain enabled us to get the desired product and use our current solicitors. Reviewed on: 19th October 2025

Reply from Melton Building Society Great feedback, thank you Lewis. Response date: 28th October 2025

..Highly recommend

I was very pleased with customer service and received mortgage offer I needed. Reviewed on: 7th September 2025

Reply from Melton Building Society Great to hear, thank you Elina! Response date: 8th September 2025

Laura really put the work in to help us when we had...

Laura really put the work in to help us when we had a very complex case. Reviewed on: 20th August 2025

Reply from Melton Building Society Fantastic feedback, thanks Ellie! Response date: 21st August 2025

Angela Jones the mortgage adviser

Angela Jones the mortgage adviser did a very good job for us, handled the whole process of arranging the mortgage and the in branch service was good Reviewed on: 12th August 2025

Reply from Melton Building Society Wonderful feedback, thanks Keith and Suzanne Response date: 13th August 2025

Angela was very helpful

Angela was very helpful and explained the process in full. She sent me emails and communications on time. Reviewed on: 6th August 2025

Reply from Melton Building Society Great to hear, thanks Veronica Response date: 13th August 2025

Great mortgage provider from the start.

Great mortgage provider from the start. My experience recently has been handled thoroughly. Reviewed on: 4th August 2025

Reply from Melton Building Society Delighted to hear this, thanks Tracy Response date: 5th August 2025

Knowledgeable, helpful, kind

Angela Jones was extremely knowledgeable, helpful and kind throughout the whole process. Our situation was complex from the beginning (PhD stipend) and there were also a few hurdles along the way but Angela was really helpful and patient throughout the whole process. She was always contactable and had time to answer questions. We always felt she was pushing our application forward and saved us a lot of time and stress and gave us access to offers we wouldn’t have been able to get on our own. We would recommend anyone to work with Angela who is looking for a mortgage. Reviewed on: 18th July 2025

Reply from Melton Building Society Great to hear, thanks Hannah! Response date: 5th August 2025

Laura has been brilliant for me

Laura has been brilliant for me, really helpful with looking after my needs and requirements and found a very good deal for me, very happy with the whole process Reviewed on: 4th June 2025

Reply from Melton Building Society Great feedback, thanks Matthew Response date: 5th August 2025

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