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Melton Building Society: Independent Mortgage Advice reviews

Name: Independent Mortgage Advice
Rating: 4.9 (147 reviews)

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4.87

Based on 147 reviews, last reviewed 25th Jan 2026

No new 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

93%

3 star

Latest highest rating:

5

Highly recommended Outstanding service. Our case wasn't straightforward and Laura was thorough and extremely helpful throughout the process. In a world where good custom... Read more Reviewed on: 25th January 2026

Latest lowest rating:

1

Uncaring and unhelpful Building Society I have my Mortgage with Melton Building Society. Recently my Wife has been diagnosed with early Dementia, she has lost her job and now left the family... Read more Reviewed on: 26th November 2025

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Melton Building Society Independent Mortgage Advice reviews (147)

Laura really put the work in to help us when we had...

Laura really put the work in to help us when we had a very complex case. Reviewed on: 20th August 2025

Reply from Melton Building Society Fantastic feedback, thanks Ellie! Response date: 21st August 2025

Angela Jones the mortgage adviser

Angela Jones the mortgage adviser did a very good job for us, handled the whole process of arranging the mortgage and the in branch service was good Reviewed on: 12th August 2025

Reply from Melton Building Society Wonderful feedback, thanks Keith and Suzanne Response date: 13th August 2025

Angela was very helpful

Angela was very helpful and explained the process in full. She sent me emails and communications on time. Reviewed on: 6th August 2025

Reply from Melton Building Society Great to hear, thanks Veronica Response date: 13th August 2025

Great mortgage provider from the start.

Great mortgage provider from the start. My experience recently has been handled thoroughly. Reviewed on: 4th August 2025

Reply from Melton Building Society Delighted to hear this, thanks Tracy Response date: 5th August 2025

Knowledgeable, helpful, kind

Angela Jones was extremely knowledgeable, helpful and kind throughout the whole process. Our situation was complex from the beginning (PhD stipend) and there were also a few hurdles along the way but Angela was really helpful and patient throughout the whole process. She was always contactable and had time to answer questions. We always felt she was pushing our application forward and saved us a lot of time and stress and gave us access to offers we wouldn’t have been able to get on our own. We would recommend anyone to work with Angela who is looking for a mortgage. Reviewed on: 18th July 2025

Reply from Melton Building Society Great to hear, thanks Hannah! Response date: 5th August 2025

Laura has been brilliant for me

Laura has been brilliant for me, really helpful with looking after my needs and requirements and found a very good deal for me, very happy with the whole process Reviewed on: 4th June 2025

Reply from Melton Building Society Great feedback, thanks Matthew Response date: 5th August 2025

Angela Jones 5*!

Angela Jones 5*!!! I'm a first time buyer so I needed some hand holding, Angela was absolutely fantastic. We had issues with our solicitors and estate agent but Angela was our knight in shining armour. She couldn't have done any more for us, would recommend Angela and I'd definitely use her expertise again! Reviewed on: 8th May 2025

Reply from Melton Building Society Great to hear, thanks Jack! Response date: 5th August 2025

Angels Jones provided us with a five star service!

Angela Jones provided us with a five star service. Every step through our self build loan application was explained well and the process was made as simple as possible. Thank you Angela :-) Reviewed on: 6th May 2025

Reply from Melton Building Society Great feedback, thanks Sukh! Response date: 7th May 2025

Great service

Very professional and helpful Angela is a credit to your team Reviewed on: 25th April 2025

Reply from Melton Building Society Delighted to hear this, thank you David! Response date: 7th May 2025

Extremely helpful and informative.

I spoke with Angela Jones and she made the whole process very simple and straightforward. It’s taken a huge weight off my shoulders knowing that someone knowledgeable is dealing with my needs. Worth every penny as far as I’m concerned. Reviewed on: 22nd March 2025

Reply from Melton Building Society Great feedback, thank you Marianne Response date: 25th March 2025

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