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Melton Building Society: Independent Mortgage Advice reviews

Name: Independent Mortgage Advice
Rating: 4.86 (153 reviews)

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4.86

Based on 153 reviews, last reviewed 22nd Apr 2026

17% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

93%

3 star

Latest highest rating:

5

Superb customer service. Superb customer service. Sorted any and all issues Reviewed on: 22nd April 2026

Latest lowest rating:

1

Uncaring and unhelpful Building Society I have my Mortgage with Melton Building Society. Recently my Wife has been diagnosed with early Dementia, she has lost her job and now left the family... Read more Reviewed on: 26th November 2025

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Melton Building Society Independent Mortgage Advice reviews (153)

Service was 5* start to finish.

Laura exceeded our expectations and went above and beyond to help us search for a mortgage. We originally hired a mortgage broker from a well known Wealth Management company, we weren't satisfied with mortgage rates and what they had offered so decided to pull the offer and go to Laura at Melton Building Society. She understood our urgency as the buyers had accpeted our offer and we were ready to instruct solicitors. She found exactly what we needed not only was it a quick turn around, her communication and updates really helped put us at ease (she even did this in her free time & during her annual leave) it felt like such a stressful time before going to Laura, as with previous delays we were in fear of loosing the home we were so desperate for. She managed turn a negative experience into a positive outcome. We can't thank you enough. Reviewed on: 11th November 2025

Reply from Melton Building Society This is great feedback, thank you Rosie Response date: 12th November 2025

Angela Jones fabulous remortgage adviser.

Angela Jones was my remortgage adviser. She was excellent. Great knowledge of the mortgage market; very professional and efficient and a very good communicator. The Melton Building Society software for making the mortgage application was user friendly and easy to use. Reviewed on: 7th November 2025

Reply from Melton Building Society Great to hear this. Thanks Barbara Response date: 12th November 2025

Angela Review

Ángela was extremely helpful during this entire time. She was extremely professional and thorough with her work and provided me with the best offers. Reviewed on: 30th October 2025

Reply from Melton Building Society Great to hear, thanks Peter! Response date: 31st October 2025

Fantastic service!

We had used a highly regarded wealth management company to search for a Buy to let mortgage to release equity against the property to fund a gifted deposit fir my daughter. She in turn requied a first time buyer mortgage with her partner. We were dissatisfied with the wealth management companies proposals from aspects of interest rates and loan values thzt didn't meet the value of a property my daughter hzd agreed to purchase.I appraached Laura Burrows with our challenges. In two stages Laura found exactly what we were looking for, an increased sum for both ourselves and my daughter and partner at a muchimproved % rate such that we met all criteria and were able to appoint solicitors to proceed with the purchase. We were in danger of losing the property due to delays with the previous wealth management company.. We can't speak highly enough of Laura, her communication, tenacity and hard work (sometimes out of hours or when on annual leave) were without doubt the reason the purchase was enabled. Laura removed all the stress, We can't thank her enough. Reviewed on: 27th October 2025

Reply from Melton Building Society Fantastic to hear, thanks Martin. Response date: 28th October 2025

MMS review

Our broker at MMS supported us through 2 different mortgage applications. Despite some unusual circumstances they were able to sort the product we wanted. I would like to thank them for pursuing the lender / complaining when we ran into issues regarding our application & solicitors. This commitment to complain enabled us to get the desired product and use our current solicitors. Reviewed on: 19th October 2025

Reply from Melton Building Society Great feedback, thank you Lewis. Response date: 28th October 2025

..Highly recommend

I was very pleased with customer service and received mortgage offer I needed. Reviewed on: 7th September 2025

Reply from Melton Building Society Great to hear, thank you Elina! Response date: 8th September 2025

Laura really put the work in to help us when we had...

Laura really put the work in to help us when we had a very complex case. Reviewed on: 20th August 2025

Reply from Melton Building Society Fantastic feedback, thanks Ellie! Response date: 21st August 2025

Angela Jones the mortgage adviser

Angela Jones the mortgage adviser did a very good job for us, handled the whole process of arranging the mortgage and the in branch service was good Reviewed on: 12th August 2025

Reply from Melton Building Society Wonderful feedback, thanks Keith and Suzanne Response date: 13th August 2025

Angela was very helpful

Angela was very helpful and explained the process in full. She sent me emails and communications on time. Reviewed on: 6th August 2025

Reply from Melton Building Society Great to hear, thanks Veronica Response date: 13th August 2025

Great mortgage provider from the start.

Great mortgage provider from the start. My experience recently has been handled thoroughly. Reviewed on: 4th August 2025

Reply from Melton Building Society Delighted to hear this, thanks Tracy Response date: 5th August 2025

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