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Melton Building Society: Independent Mortgage Advice reviews

Name: Independent Mortgage Advice
Rating: 4.85 (151 reviews)

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4.85

Based on 151 reviews, last reviewed 10th Mar 2026

No new 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

93%

3 star

Latest highest rating:

4

Great customer service Laura kept us informed and wo... Great customer service Laura kept us informed and worked hard to get our case progressing despite many external challenges. The process was clear the... Read more Reviewed on: 10th March 2026

Latest lowest rating:

1

Uncaring and unhelpful Building Society I have my Mortgage with Melton Building Society. Recently my Wife has been diagnosed with early Dementia, she has lost her job and now left the family... Read more Reviewed on: 26th November 2025

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Melton Building Society Independent Mortgage Advice reviews (151)

Amazing Mortgage Broker

Angela Jones our Mortgage adviser was amazing, she made the process simple and efficient Reviewed on: 28th November 2024

Reply from Melton Building Society Great to hear this, thanks Ruth Response date: 29th November 2024

Very impressed with The Melton & Angela in particu...

Very impressed with The Melton and Angela in particular. We had a complicated mortgage application, after trying 6x other advisers we found Angela who was the only person who could resolve our needs. I would fully recommend Angela. Reviewed on: 25th November 2024

Reply from Melton Building Society Delighted to hear this, thanks Fraser! Response date: 26th November 2024

Generally good

Generally good, more guidance on expectations for the initial discussion would have been useful as I was not initially aware of all the information and documents I needed to have available which lead to delays and some frustration Reviewed on: 31st October 2024

Reply from Melton Building Society Thanks Matt, the feedback is appreciated and we will review your comments going forward. Response date: 7th November 2024

I have found working with Angela Jones extremely easy.

I have found working with Angela Jones extremely easy. She has been very approachable and professional throughout the process and answered all my questions and requests without delay. Great knowledge of the industry and requirements. Reviewed on: 28th October 2024

Reply from Melton Building Society Great feedback, thanks Thomas! Response date: 7th November 2024

Laura Burrows was fantastic in getting the right mor...

Laura Burrows was fantastic in getting the right mortgage product for us despite numerous other lenders unable to do so, even my own bank couldn’t help. I have been with my Bank for 37yrs however Laura provided much better service and information. Thank you Laura. Reviewed on: 21st October 2024

Reply from Melton Building Society Delighted to hear this, thank you Nadeem! Response date: 22nd October 2024

Laura Burrows is excellent!

Laura Burrows is excellent! She’s helped us navigate 2 mortgage applications (self-build then standard) and has been such a support. Nothing was too much trouble and when we hit a few bumps in the road she was there to expertly guide us. Thank you so much! Reviewed on: 10th October 2024

Reply from Melton Building Society Great feedback, Laura will be delighted to hear this. Thank you! Response date: 11th October 2024

Angela Green has gone above and beyond to support me...

Angela Green has gone above and beyond to support me with securing a mortgage and insurances. She is efficient, knowledgeable and professional as well as being personable. Most importantly I felt confident with the service. Reviewed on: 30th September 2024

Reply from Melton Building Society Great feedback, thank you Clare! Response date: 1st October 2024

Thank you Laura

Laura was efficient, knowledgeable, we received our mortgage offer quickly and we are really pleased with the outcome. Thank you Laura. Reviewed on: 4th September 2024

Reply from Melton Building Society Great feedback, thank you Nicola Response date: 5th September 2024

Excellent advice from start to finish.

Excellent advice from start to finish. Explained well and very efficient. Reviewed on: 3rd September 2024

Reply from Melton Building Society Thanks for the feedback James Response date: 4th September 2024

5 star Re mortgage by Melton Mortgage Solutions

I recently had the pleasure of working with Angela Jones and Melton Mortgage Solutions on my re mortgage application, and I couldn't be more satisfied with the experience. From the very beginning, their team was incredibly helpful and knowledgeable. They took the time to understand my unique financial situation and guided me through the process with ease. The application itself was straightforward and efficient, and any questions I had were answered promptly and comprehensively. The communication throughout the process was excellent, and I always felt informed and in control. When it came to securing the mortgage, Angela Jones went above and beyond to find me the best possible deal. Their rates were competitive, and they were able to negotiate favorable terms on my behalf. Overall, I highly recommend Angela Jones and Melton Mortgage Solutions to anyone looking for a reliable and professional mortgage lender. Their commitment to customer service and their expertise in the field make them a top choice. Reviewed on: 3rd September 2024

Reply from Melton Building Society Great feedback, thanks Kasim Response date: 4th September 2024

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