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Melton Building Society: Independent Mortgage Advice reviews

Name: Independent Mortgage Advice
Rating: 4.9 (145 reviews)

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4.88

Based on 145 reviews, last reviewed 26th Nov 2025

17% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

93%

3 star

Latest highest rating:

5

We’ve had an excellent experience with Melton Mowbray. We’ve had an excellent experience with Melton Mowbray. The service was brilliant from start to finish — smooth, effective communication and a really s... Read more Reviewed on: 24th November 2025

Latest lowest rating:

1

Uncaring and unhelpful Building Society I have my Mortgage with Melton Building Society. Recently my Wife has been diagnosed with early Dementia, she has lost her job and now left the family... Read more Reviewed on: 26th November 2025

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Melton Building Society Independent Mortgage Advice reviews (145)

Generally good experience, responsive, and knowledga...

Generally good experience, responsive, and knowledgable throughout. Reviewed on: 24th January 2025

Reply from Melton Building Society Great feedback, thank you Daniel! Response date: 29th January 2025

Thanks Angela

Sorted the mortgage I wanted quickly! Reviewed on: 23rd January 2025

Reply from Melton Building Society Great to hear, thanks Simon! Response date: 29th January 2025

Excellent service!

We had the pleasure of working with Angela, and as first-time homebuyers, we initially thought the mortgage process would be overwhelming. However, Angela made everything incredibly straightforward. She took the time to explain each step in detail, ensuring we fully understood every aspect of the process. Her communication was exceptional—whether through email or phone, she responded promptly and kept us updated every step of the way. Thanks to Angela’s professionalism and dedication, what we thought would be a daunting experience turned out to be seamless and stress-free. We’re so grateful for her support! Reviewed on: 8th January 2025

Reply from Melton Building Society Great to hear this, thanks Muneeb Response date: 9th January 2025

Very helpful and efficient ,would highly recommend t...

Very helpful and efficient ,would highly recommend to anyone ! Got a offer excepted so quickly we are thrilled Reviewed on: 13th December 2024

Reply from Melton Building Society Delighted we could help. Thanks Mia! Response date: 16th December 2024

Amazing Mortgage Broker

Angela Jones our Mortgage adviser was amazing, she made the process simple and efficient Reviewed on: 28th November 2024

Reply from Melton Building Society Great to hear this, thanks Ruth Response date: 29th November 2024

Very impressed with The Melton & Angela in particu...

Very impressed with The Melton and Angela in particular. We had a complicated mortgage application, after trying 6x other advisers we found Angela who was the only person who could resolve our needs. I would fully recommend Angela. Reviewed on: 25th November 2024

Reply from Melton Building Society Delighted to hear this, thanks Fraser! Response date: 26th November 2024

Generally good

Generally good, more guidance on expectations for the initial discussion would have been useful as I was not initially aware of all the information and documents I needed to have available which lead to delays and some frustration Reviewed on: 31st October 2024

Reply from Melton Building Society Thanks Matt, the feedback is appreciated and we will review your comments going forward. Response date: 7th November 2024

I have found working with Angela Jones extremely easy.

I have found working with Angela Jones extremely easy. She has been very approachable and professional throughout the process and answered all my questions and requests without delay. Great knowledge of the industry and requirements. Reviewed on: 28th October 2024

Reply from Melton Building Society Great feedback, thanks Thomas! Response date: 7th November 2024

Laura Burrows was fantastic in getting the right mor...

Laura Burrows was fantastic in getting the right mortgage product for us despite numerous other lenders unable to do so, even my own bank couldn’t help. I have been with my Bank for 37yrs however Laura provided much better service and information. Thank you Laura. Reviewed on: 21st October 2024

Reply from Melton Building Society Delighted to hear this, thank you Nadeem! Response date: 22nd October 2024

Laura Burrows is excellent!

Laura Burrows is excellent! She’s helped us navigate 2 mortgage applications (self-build then standard) and has been such a support. Nothing was too much trouble and when we hit a few bumps in the road she was there to expertly guide us. Thank you so much! Reviewed on: 10th October 2024

Reply from Melton Building Society Great feedback, Laura will be delighted to hear this. Thank you! Response date: 11th October 2024

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