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Melton Building Society: Independent Mortgage Advice reviews

Name: Independent Mortgage Advice
Rating: 4.9 (147 reviews)

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4.87

Based on 147 reviews, last reviewed 25th Jan 2026

No new 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

93%

3 star

Latest highest rating:

5

Highly recommended Outstanding service. Our case wasn't straightforward and Laura was thorough and extremely helpful throughout the process. In a world where good custom... Read more Reviewed on: 25th January 2026

Latest lowest rating:

1

Uncaring and unhelpful Building Society I have my Mortgage with Melton Building Society. Recently my Wife has been diagnosed with early Dementia, she has lost her job and now left the family... Read more Reviewed on: 26th November 2025

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Melton Building Society Independent Mortgage Advice reviews (147)

Highly recommended

Outstanding service. Our case wasn't straightforward and Laura was thorough and extremely helpful throughout the process. In a world where good customer service is becoming increasingly rare, it has been a please and a relief to deal with an organisation that genuinely cares about the customer experience. I would give them 10 stars if I could! Reviewed on: 25th January 2026

Angela was fantastic and helped me a lot.

Angela was fantastic and helped me a lot. She kept me informed with all information and talked me through everything. Reviewed on: 22nd January 2026

Uncaring and unhelpful Building Society

I have my Mortgage with Melton Building Society. Recently my Wife has been diagnosed with early Dementia, she has lost her job and now left the family home and stopped contributing to Mortgage. I have informed Melton of everything along the way and have recently had to reach out to them for help. They acknowledged my situation and said they would get back to me with a resolution quickly as they knew how worried I was about it. A week and a half later they said they couldn’t help and referred me to a Government backed scheme. I tried to contact them 6 times last week and got cut off every time. I left messages and nobody returned them. I feel scared, isolated and depressed. Lots of reviews criticising customer services and unanswered call’s. I will try as hard as I can to maintain mortgage on my own as long as I can, then who knows Reviewed on: 26th November 2025

We’ve had an excellent experience with Melton Mowbray.

We’ve had an excellent experience with Melton Mowbray. The service was brilliant from start to finish — smooth, effective communication and a really supportive team who understood every part of our self-build journey. They met all of our needs and made the whole process feel clear and manageable. If you’re considering a self-build mortgage, we highly recommend choosing Melton. Their expertise and customer care truly stand out Reviewed on: 24th November 2025

Reply from Melton Building Society This is great feedback, thank you Rachel Response date: 25th November 2025

Service was 5* start to finish.

Laura exceeded our expectations and went above and beyond to help us search for a mortgage. We originally hired a mortgage broker from a well known Wealth Management company, we weren't satisfied with mortgage rates and what they had offered so decided to pull the offer and go to Laura at Melton Building Society. She understood our urgency as the buyers had accpeted our offer and we were ready to instruct solicitors. She found exactly what we needed not only was it a quick turn around, her communication and updates really helped put us at ease (she even did this in her free time & during her annual leave) it felt like such a stressful time before going to Laura, as with previous delays we were in fear of loosing the home we were so desperate for. She managed turn a negative experience into a positive outcome. We can't thank you enough. Reviewed on: 11th November 2025

Reply from Melton Building Society This is great feedback, thank you Rosie Response date: 12th November 2025

Angela Jones fabulous remortgage adviser.

Angela Jones was my remortgage adviser. She was excellent. Great knowledge of the mortgage market; very professional and efficient and a very good communicator. The Melton Building Society software for making the mortgage application was user friendly and easy to use. Reviewed on: 7th November 2025

Reply from Melton Building Society Great to hear this. Thanks Barbara Response date: 12th November 2025

Angela Review

Ángela was extremely helpful during this entire time. She was extremely professional and thorough with her work and provided me with the best offers. Reviewed on: 30th October 2025

Reply from Melton Building Society Great to hear, thanks Peter! Response date: 31st October 2025

Fantastic service!

We had used a highly regarded wealth management company to search for a Buy to let mortgage to release equity against the property to fund a gifted deposit fir my daughter. She in turn requied a first time buyer mortgage with her partner. We were dissatisfied with the wealth management companies proposals from aspects of interest rates and loan values thzt didn't meet the value of a property my daughter hzd agreed to purchase.I appraached Laura Burrows with our challenges. In two stages Laura found exactly what we were looking for, an increased sum for both ourselves and my daughter and partner at a muchimproved % rate such that we met all criteria and were able to appoint solicitors to proceed with the purchase. We were in danger of losing the property due to delays with the previous wealth management company.. We can't speak highly enough of Laura, her communication, tenacity and hard work (sometimes out of hours or when on annual leave) were without doubt the reason the purchase was enabled. Laura removed all the stress, We can't thank her enough. Reviewed on: 27th October 2025

Reply from Melton Building Society Fantastic to hear, thanks Martin. Response date: 28th October 2025

MMS review

Our broker at MMS supported us through 2 different mortgage applications. Despite some unusual circumstances they were able to sort the product we wanted. I would like to thank them for pursuing the lender / complaining when we ran into issues regarding our application & solicitors. This commitment to complain enabled us to get the desired product and use our current solicitors. Reviewed on: 19th October 2025

Reply from Melton Building Society Great feedback, thank you Lewis. Response date: 28th October 2025

..Highly recommend

I was very pleased with customer service and received mortgage offer I needed. Reviewed on: 7th September 2025

Reply from Melton Building Society Great to hear, thank you Elina! Response date: 8th September 2025

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