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Melton Building Society: Independent Mortgage Advice reviews

Name: Independent Mortgage Advice
Rating: 4.9 (147 reviews)

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4.87

Based on 147 reviews, last reviewed 25th Jan 2026

29% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

93%

3 star

Latest highest rating:

5

Highly recommended Outstanding service. Our case wasn't straightforward and Laura was thorough and extremely helpful throughout the process. In a world where good custom... Read more Reviewed on: 25th January 2026

Latest lowest rating:

1

Uncaring and unhelpful Building Society I have my Mortgage with Melton Building Society. Recently my Wife has been diagnosed with early Dementia, she has lost her job and now left the family... Read more Reviewed on: 26th November 2025

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Melton Building Society Independent Mortgage Advice reviews (147)

impatient broker

The broker wasn't even interested in speaking to me after i said i was also chatting to other brokers. In this current financial climate, how does it not make sense to chat to multiple people when rates are north of 6% and product fees of 4K. Is it too much to expect empathy? Reviewed on: 11th July 2023

Reply from Melton Building Society Thank you for your feedback. We are sorry you feel this way. Please email [email protected] as we'd like to hear about your thoughts in more detail. Thank you. Response date: 12th July 2023

So helpful

I thought buying a house would be extremely stressful however Laura made everything so simple for us! Communication has been brilliant and I would recommend this service to everyone. Reviewed on: 10th July 2023

Reply from Melton Building Society Delighted to hear this, thanks Jade. Response date: 11th July 2023

Brilliant service

Angela was extremely helpful and managed the whole process amazingly. Can’t recommend her highly enough. Reviewed on: 16th June 2023

Reply from Melton Building Society Delighted to hear this. Thanks Ted! Response date: 21st June 2023

Absolutely fantastic, I would recommend to anyone

I couldn’t recommend enough. We had an offer in less than a week and it was all down to Angela’s help and expertise! Reviewed on: 13th June 2023

Reply from Melton Building Society Thanks for your feedback Rosie! It's great to see! Response date: 14th June 2023

Hassle free mortgage expertise

Angela demonstrated her expertise in finding me the best mortgage deal from day one. A fast, effective service, exploring the options and willing to explain the more complex elements in a non complicated way. For people like myself, who do not want to trawl through the thousands of deals available, I would recommend this service. For a comparatively small charge made on the final formal application, I feel confident I have selected the best deal for me, tailored to my personal needs. Reviewed on: 1st June 2023

Reply from Melton Building Society Great feedback, thanks Stephen! Response date: 2nd June 2023

Outstanding service

Angela has been amazing with keeping us informed and explaining the process to us. This is the second time we have used her and will be returning again when our mortage is up for renewal Reviewed on: 24th May 2023

Reply from Melton Building Society This is great to hear, thank you! Response date: 2nd June 2023

Best mortgage service we have ever had

Angela, has helped us massively with our mortgage and home insurance ect. She’s been great with keeping us up to date with the solicitors, and has made everything so much easier to understand- thank you for helping us secure our mortgage! We would highly recommend. Reviewed on: 17th May 2023

Reply from Melton Building Society Thanks for the feedback Jordan, we will make sure this is passed on to Angela :) Response date: 19th May 2023

Informative

Angela was a new broker who was referred to us by our current lender. She was informative, responded quickly to any emails/queries. She was accessible and always available to take our calls and explain anything that was not clear. She made the remortgage process so seamless. Reviewed on: 16th May 2023

Reply from Melton Building Society Thanks for the feedback Karen. We will pass this on to Angela :) Response date: 19th May 2023

Great thanks

Laura Burrows has provided excellent service. Has been conscientious and kind and kept working at it despite some difficulties. Thank you Reviewed on: 10th May 2023

Reply from Melton Building Society Brilliant feedback - thanks Thomas! Response date: 11th May 2023

Exceptional service prompt accurate and super helpful

I did leave my re- mortgage until the very last moment. Angela came back to me promptly with great options and jumped onto this straight away, no nonsense, super efficiently and always on hand. She managed the whole process to perfection and came across very committed and performed above expectations. Reviewed on: 9th May 2023

Reply from Melton Building Society Delighted to hear this, thanks Kellie! Response date: 10th May 2023

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