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Metro Bank: Business Banking reviews

Name: Business Banking
Rating: 4.81 (2236 reviews)

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4.76

Based on 2,236 reviews, last reviewed 18th Feb 2025

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

90%

Latest highest rating:

4

It’s always been easy with metro bank transactions a... It’s always been easy with metro bank transactions and transfers Reviewed on: 9th January 2024

Latest lowest rating:

1

CLOSED MY BUSINESS ATTOUNT WITHOUT GIVING ANY REASON CLOSED MY BUSINESS ATTOUNT WITHOUT GIVING ANY REASON Reviewed on: 18th February 2025

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About this product

Metro Bank business banking reviews at Smart Money People are helping other business people to fund out what being a business banking customer at Metro Bank is really like. With business banking and aspects such as access to finance being so important to many business owners, Smart Money People is becoming the UK's leading source of Metro Bank business banking reviews. Remember that you can write yours too, and join our mission to increase trust and transparency in financial services.

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Metro Bank Business Banking reviews (2236)

Briliant

Good bank ,good level end frendly Reviewed on: 18th March 2021

The best bank i have been in

Banking ahead of any other bank out there Reviewed on: 18th March 2021

easy banking

Very easy to do business with either online or in bank Reviewed on: 18th March 2021

Not consistent with requests

It's a new bank and there is a lot of space for improvement. They are not very consistent and clear with the requests towards the customers. Reviewed on: 18th March 2021

Financial help

Metro bank came through for me and my business during the difficult pandemic period. Besides the covid 19 bounce bank loan but the random check and updates to ensure myself or my business needed any assistance or if there was any change in our circumstances Reviewed on: 18th March 2021

Always helpful, always available

I would highly recommend Metro to all my friends and family. I have had a positive experience every time I have contacted them, in branch or online. Plus, they allow dogs in their branches, win-win for my pooch too! Reviewed on: 18th March 2021

So Simple

Business banking with Metro is so simple and smooth. Having banked with one of the ‘big four’ it has been a revelation how easy Metro Bank is, whilst keeping my Account secure. Top marks also for being open normal times during the pandemic. I still can’t understand why other banks make life so difficult and have the amount of customers they have. For me, banking with Metro is a complete no-brainer. Reviewed on: 18th March 2021

Disappointed constantly by this bank promise the world & constantly fail to deliver an average let alone good service

Disappointed constantly by this bank promise the world & constantly fail to deliver a poor let alone average service. What should take hours or at max a day takes months and I am still waiting for parts of my accounts to be set up over a year after registering. I was promised a new form of banking better hours as well as a whole list of other advantages that have never been delivered or now disappeared. The staff are not aware of their different products & can be patronising even if in the wrong. I recently paid a cheque in Romford branch, when i couldn't see it in my account i called only to be told i had never actually been in to the branch, even after advising i had a paper receipt from branch i was assumed to be or made to feel i was lying , It took 4 Days and various sarcastic members of Metro staff to relocate the cheque and over 45min on the phone, on three separate occasions this also delayed the clearing of funds. I was advised to add a member of staff to my account i would just need to attend a brach with ID ect and it should take no longer than 20min. In reality it took 2.5 hours in branch only for the branch to loose all the information provided, after various forms were sent signed returned and re lost 30 Days had passed, eventually my employee was added only for all the authorisations to be wrong and therefore still useless in total this took over 8 hours on phone & 2 visits to branch over 30 Days to arrange unacceptable !! Honestly the above is just the tip of the iceberg while i feel sorry for some of the staff as they go out of their way trying to Help i also feel they are aware of the issues In My Opinion Metro need less staff with more knowledge whenever i am in brach there seems to be a majority of younger staff doing not a lot and on more than one occasion i have been left waiting for what seems like the end of a personal conversation between staff, before being dealt with myself. The feeling i get in branch is almost like a school common room environment. Most of the desks seem to be empty i assume these are for Managers or use-full staff. Reviewed on: 18th March 2021

Great delivery of service

Staff members are really helpful and informative Reviewed on: 18th March 2021

Easy and excellent service

I've been a client for almost two years now and would strongly recommend Metro Bank. Staff is really helpful and easy to contact. Never had a problem in two years and I consider Metro Bank the best bank I worked with till now. Reviewed on: 18th March 2021

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