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Metro Bank: Business banking reviews

Name: Business banking
Rating: 4.78 (2237 reviews)

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4.78

Based on 2,237 reviews, last reviewed 17th Jun 2026

100% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

90%

Latest highest rating:

5

Metro Bank works extremely well for my business. Metro Bank works extremely well for my business. Its charges are very good for a small company transacting entirely online. Its platform is easy to us... Read more Reviewed on: 17th June 2026

Latest lowest rating:

1

CLOSED MY BUSINESS ATTOUNT WITHOUT GIVING ANY REASON CLOSED MY BUSINESS ATTOUNT WITHOUT GIVING ANY REASON Reviewed on: 18th February 2025

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About this product

Metro Bank offer a business account for small businesses through to large corporations.

Metro Bank have local business managers in all UK stores to help with your business banking needs, from everyday banking to securing funding. You can apply for a business bank account in-store for same day account opening.

Metro Bank business account reviews help you find out what it’s really like to be a customer. If you’ve used Metro Bank before, you can also leave a review and share your experience.

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Metro Bank Business banking reviews (2237)

Perfect for small business

Fantastic, easy and quick banking - every day Reviewed on: 19th March 2021

Briliant

Good bank ,good level end frendly Reviewed on: 18th March 2021

The best bank i have been in

Banking ahead of any other bank out there Reviewed on: 18th March 2021

easy banking

Very easy to do business with either online or in bank Reviewed on: 18th March 2021

Not consistent with requests

It's a new bank and there is a lot of space for improvement. They are not very consistent and clear with the requests towards the customers. Reviewed on: 18th March 2021

Financial help

Metro bank came through for me and my business during the difficult pandemic period. Besides the covid 19 bounce bank loan but the random check and updates to ensure myself or my business needed any assistance or if there was any change in our circumstances Reviewed on: 18th March 2021

Always helpful, always available

I would highly recommend Metro to all my friends and family. I have had a positive experience every time I have contacted them, in branch or online. Plus, they allow dogs in their branches, win-win for my pooch too! Reviewed on: 18th March 2021

So Simple

Business banking with Metro is so simple and smooth. Having banked with one of the ‘big four’ it has been a revelation how easy Metro Bank is, whilst keeping my Account secure. Top marks also for being open normal times during the pandemic. I still can’t understand why other banks make life so difficult and have the amount of customers they have. For me, banking with Metro is a complete no-brainer. Reviewed on: 18th March 2021

Disappointed constantly by this bank promise the world & constantly fail to deliver an average let alone good service

Disappointed constantly by this bank promise the world & constantly fail to deliver a poor let alone average service. What should take hours or at max a day takes months and I am still waiting for parts of my accounts to be set up over a year after registering. I was promised a new form of banking better hours as well as a whole list of other advantages that have never been delivered or now disappeared. The staff are not aware of their different products & can be patronising even if in the wrong. I recently paid a cheque in Romford branch, when i couldn't see it in my account i called only to be told i had never actually been in to the branch, even after advising i had a paper receipt from branch i was assumed to be or made to feel i was lying , It took 4 Days and various sarcastic members of Metro staff to relocate the cheque and over 45min on the phone, on three separate occasions this also delayed the clearing of funds. I was advised to add a member of staff to my account i would just need to attend a brach with ID ect and it should take no longer than 20min. In reality it took 2.5 hours in branch only for the branch to loose all the information provided, after various forms were sent signed returned and re lost 30 Days had passed, eventually my employee was added only for all the authorisations to be wrong and therefore still useless in total this took over 8 hours on phone & 2 visits to branch over 30 Days to arrange unacceptable !! Honestly the above is just the tip of the iceberg while i feel sorry for some of the staff as they go out of their way trying to Help i also feel they are aware of the issues In My Opinion Metro need less staff with more knowledge whenever i am in brach there seems to be a majority of younger staff doing not a lot and on more than one occasion i have been left waiting for what seems like the end of a personal conversation between staff, before being dealt with myself. The feeling i get in branch is almost like a school common room environment. Most of the desks seem to be empty i assume these are for Managers or use-full staff. Reviewed on: 18th March 2021

Great delivery of service

Staff members are really helpful and informative Reviewed on: 18th March 2021

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