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Metro Bank: Current account reviews

Name: Current account
Rating: 4.79 (10579 reviews)

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4.79

Based on 10,579 reviews, last reviewed 13th Jun 2026

100% decrease in 5 star reviews

in the past 90 days

50% decrease in 1 star reviews

in the past 90 days

92%

Latest highest rating:

4

I'm calling all the time to unblock my card when I t... I'm calling all the time to unblock my card when I told them to stop the direct debit transaction Reviewed on: 13th June 2026

Latest lowest rating:

1

Poor service and unfair account closure. On 20 May 2026, I visited Metro Bank’s Bishopsgate branch (117–121 Bishopsgate, London EC2M 3TL) to resolve an issue with a replacement debit card tha... Read more Reviewed on: 10th June 2026

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About this product

The Metro current account can be opened online or in-person at a branch.

With same-day account opening, you can apply and open your account on the same day providing relevant checks have passed. There are no monthly fees to pay and you can see how you’re using your money with the insights tool in the app.

Metro current account reviews help you find out what it’s really like to be a customer. If you’ve used Metro before, you can also leave a review and share your experience.

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Metro Bank Current account reviews (10579)

Bank, that I can depend on

Being a disabled seventy year old, with many underlying health problems. I totally rely upon internet banking, to this end, Metro Bank have been my rock. I did have a small problem some two years ago, but it was resolved after a two minute call to customer services. Would strongly recommend Metro Bank, if like me you need a bank to totally handle your needs. Reviewed on: 7th March 2021

Banking with no fuss

We join the Bank in 2012. We transfer an account from a 'top' competitor to test the waters. Have no regrets, no queues at the tills, you are allocated there and then a rep to deal with a query and you walk out with your worries sorted. On line, they are fantastic, easy to operate and can do your business at your own pace. Full marks Reviewed on: 7th March 2021

AMAZEING Bank

Metro will always go the extra mile for it’s customers, providing amazing service and products all the way through! Reviewed on: 7th March 2021

Friendly staff, great service and lots of space!

One of the reasons I moved to the Metro Bank was because I was tired of standing in a queue, and then being asked in public why I was coming to the bank. Everyone else could hear. Metro Bank follows roughly the same procedure, but you only have to make a rough statement of what you hope to do, and then, there is lots of space, with desks and chairs, where you can talk with privacy to a member of staff. I think its fantastic, and have never regretted changing to the Metro. Reviewed on: 7th March 2021

Innovative Bank

Customer service over the phone is excellent and efficient, very well mannered staff, open 7 days a week also which is very convienient Reviewed on: 7th March 2021

Excellent banking. I wouldn't have any other and been with metro bank for years now. Its easy to use and especially the app too and I can also save money, well try too haha but I definitely have recommended to family and friends

I've had few issues with my banking online but every colleuge I've spoken to for help over the phone has been professional and helpful and I am so grateful x Reviewed on: 7th March 2021

Great!

Amazing user interface, kind customer service and very easy to use and access, whilst still being safe and secure! Reviewed on: 7th March 2021

Not enough online services

The bank is good, the app too. Unfortunately they don't have any options online like automatically approved offers for credit products Reviewed on: 7th March 2021

Well

I wish you guys can show the spending straight away we don’t like surprise with money Reviewed on: 7th March 2021

current card

Great card really helpful i wouldnt know where i was without my card. Who invented this card is a genius. Reviewed on: 7th March 2021

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