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Metro Bank: Current account reviews

Name: Current account
Rating: 4.79 (10579 reviews)

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4.79

Based on 10,579 reviews, last reviewed 13th Jun 2026

100% decrease in 5 star reviews

in the past 90 days

50% decrease in 1 star reviews

in the past 90 days

92%

Latest highest rating:

4

I'm calling all the time to unblock my card when I t... I'm calling all the time to unblock my card when I told them to stop the direct debit transaction Reviewed on: 13th June 2026

Latest lowest rating:

1

Poor service and unfair account closure. On 20 May 2026, I visited Metro Bank’s Bishopsgate branch (117–121 Bishopsgate, London EC2M 3TL) to resolve an issue with a replacement debit card tha... Read more Reviewed on: 10th June 2026

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About this product

The Metro current account can be opened online or in-person at a branch.

With same-day account opening, you can apply and open your account on the same day providing relevant checks have passed. There are no monthly fees to pay and you can see how you’re using your money with the insights tool in the app.

Metro current account reviews help you find out what it’s really like to be a customer. If you’ve used Metro before, you can also leave a review and share your experience.

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Metro Bank Current account reviews (10579)

Brilliant bank

Always there to help great friendly staff Reviewed on: 7th March 2021

quality service

Never had a bad experience with metro. Friendly service always! Very understanding with a outstanding customer service! Reviewed on: 7th March 2021

helpful, secure

metro bank has incredible customer service, simple easy website, and lots of help with banking Reviewed on: 7th March 2021

METRO BANK

I've had fraud done on my card before with this bank so its not the best security but they got my money back straight away so its ok Reviewed on: 7th March 2021

Great service

A very efficient and helpful bank offering great service Reviewed on: 7th March 2021

Very helpful, efficient & commendable service

I joined metro bank a year or two ago; however, I've only recently started using the services daily i.e. my current account with metro. The staff have been helpful, both inside the store and over-the-phone; they have been polite, caring and very helpful. I will recommend the service in the future. Reviewed on: 7th March 2021

Excellent Banking!

I am really happy to hold an account with Metro Bank. I am completely satisfied! Reviewed on: 7th March 2021

I like the hours as fits in - I can bank in person,see staff at the weekend or

I need to replace my current account bank card and was done while I waited in branch rather than wait a week in the post Reviewed on: 7th March 2021

Current account and telephone banking

Very good service. Customer service excellent. Reviewed on: 7th March 2021

Banking made simple

I’ve used metro since they opened in the uk and I wouldn’t bank anywhere else, I have got many friends to join metro too, banking made simple.. lose your card? No problem go to store and have one printed there and then no waiting a week.. Reviewed on: 7th March 2021

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